BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...