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Compare Birdeye and Qualified 
At a Glance
Market Segments
Small-Business (53.1% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Birdeye
Star Rating
(3,337)4.7 out of 5
Market Segments
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeQualified
Star Rating
(1,217)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye offers a solid star rating of 4.7, while Qualified shines slightly brighter with a 4.9, indicating a higher overall satisfaction among its users.
- Reviewers mention that Birdeye primarily serves the Small-Business market segment (54.7% of reviews), whereas Qualified is favored by the Mid-Market segment (69.8% of reviews), suggesting that Qualified may have more robust features tailored for larger organizations.
- G2 users highlight that Birdeye has a lower entry-level price compared to Qualified, which starts at $3,500.00, making Birdeye potentially more accessible for smaller businesses looking to manage their online reputation.
- Users on G2 report that Qualified excels in Quality of Support with a score of 9.9, while Birdeye follows closely with a score of 9.4, indicating that both platforms provide strong customer support, but Qualified may have a slight edge in responsiveness and assistance.
- Reviewers mention that Qualified outperforms Birdeye in AI capabilities, scoring 9.1 compared to Birdeye's 8.5, with features like AI Text Generation and AI Text Summarization being particularly praised for their effectiveness in enhancing user experience.
- Users say that both platforms have similar Ease of Use scores (9.3), but Qualified edges out in Ease of Setup (9.2 vs. 9.1), suggesting that users may find it easier to get started with Qualified's onboarding process.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableQualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Birdeye
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
9.3
2,846
9.6
973
Ease of Use
9.3
2,900
9.3
981
Ease of Setup
9.1
2,019
9.2
691
Ease of Admin
9.3
1,743
9.3
692
Quality of Support
9.4
2,733
9.9
972
Has the product been a good partner in doing business?
9.5
1,746
9.9
708
Product Direction (% positive)
9.4
2,812
9.9
905
Features by Category
Messenger
8.8
369
|
Verified
9.3
291
|
Verified
8.5
367
|
Verified
9.1
300
|
Verified
8.8
371
|
Verified
9.7
370
|
Verified
8.9
368
|
Verified
9.3
332
|
Verified
Channels
8.9
385
|
Verified
Feature Not Available
8.9
376
|
Verified
9.6
333
|
Verified
9.0
385
|
Verified
7.7
135
8.0
309
|
Verified
Feature Not Available
8.3
301
|
Verified
8.8
139
|
Verified
Customers
8.9
373
|
Verified
9.4
321
|
Verified
8.8
363
9.4
282
|
Verified
9.0
372
|
Verified
9.2
329
|
Verified
8.7
357
|
Verified
9.6
321
|
Verified
8.6
339
9.4
323
|
Verified
Agentic AI - Conversational Marketing
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Lead Facilitation
Not enough data
9.5
53
|
Verified
Not enough data
9.1
55
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
9.6
54
|
Verified
Organization
Not enough data
9.1
41
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
9.2
46
|
Verified
Performance Analysis
Not enough data
8.9
36
|
Verified
Not enough data
9.5
37
|
Verified
Sales Analysis
Not enough data
8.7
34
|
Verified
Not enough data
8.8
32
|
Verified
Generative AI
Not enough data
9.3
32
Not enough data
9.4
29
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
241
Not enough data
9.1
239
Not enough data
8.8
219
Not enough data
9.1
251
Not enough data
Feature Not Available
Not enough data
8.9
216
Not enough data
8.9
227
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.1
235
Not enough data
9.0
234
Not enough data
8.6
177
Not enough data
8.4
180
Not enough data
8.3
162
Not enough data
8.7
178
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Listing Management
8.8
370
|
Verified
Not enough data
8.8
345
|
Verified
Not enough data
8.4
301
Not enough data
8.8
366
|
Verified
Not enough data
Performance
9.0
415
|
Verified
Not enough data
9.0
414
|
Verified
Not enough data
Data Availability
Not enough data
9.4
163
Not enough data
9.4
174
Not enough data
9.2
125
Platform Additional Functionality
Not enough data
9.5
190
Not enough data
9.5
153
Not enough data
Feature Not Available
Not enough data
9.5
177
Not enough data
9.6
180
Payment Processing
8.9
39
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
8.7
35
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.2
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Local Search Optimization
8.5
165
Not enough data
9.1
316
|
Verified
Not enough data
9.2
330
|
Verified
Not enough data
9.4
336
|
Verified
Not enough data
8.9
305
Not enough data
9.1
337
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
321
Not enough data
8.3(won by default)
317
Not enough data
8.7(won by default)
325
Not enough data
8.3(won by default)
310
Not enough data
8.7(won by default)
320
Not enough data
8.5(won by default)
315
Not enough data
Social Management
8.7(won by default)
362
Not enough data
8.9(won by default)
358
Not enough data
8.5(won by default)
350
Not enough data
8.8(won by default)
353
Not enough data
7.9(won by default)
336
Not enough data
8.4(won by default)
331
Not enough data
8.4(won by default)
285
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.7
453
Not enough data
8.9
449
Not enough data
8.7
432
Not enough data
8.1
380
Not enough data
Customization
8.5
388
Not enough data
8.3
373
Not enough data
8.6
398
Not enough data
8.4
380
Not enough data
Generative AI
8.7
322
Not enough data
8.7
321
Not enough data
Agentic AI - Experience Management
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Responses
Not enough data
9.4
30
Not enough data
9.6
31
Not enough data
9.5
29
Automation - AI Agents
Not enough data
9.6
25
Not enough data
9.2
25
Not enough data
9.5
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.5
29
Not enough data
9.7
29
Not enough data
9.8
29
Autonomy - AI Agents
Not enough data
9.4
29
Not enough data
9.4
28
Not enough data
9.8
26
Not enough data
9.4
26
Generative AI
Not enough data
9.5
24
Not enough data
9.5
24
Patient-Centered Functions
9.1
185
Not enough data
9.3
181
Not enough data
8.0
165
Not enough data
8.9
176
Not enough data
7.8
162
Not enough data
Operations
8.9
186
Not enough data
8.7
176
Not enough data
8.1
181
Not enough data
8.8
175
Not enough data
9.0
177
Not enough data
8.1
169
Not enough data
8.0
164
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
213
9.5
473
8.7
211
9.5
456
8.7
202
9.6
485
Feature Not Available
9.4
410
Feature Not Available
9.0
324
Platform
9.0
218
9.8
498
8.8
206
9.5
487
8.9
214
9.4
460
8.8
207
9.3
479
Feature Not Available
9.2
375
8.8
202
9.5
426
9.0
217
9.5
438
Generative AI
8.6
134
9.1
139
8.8
131
8.9
133
Feedback Management
8.7
453
Not enough data
8.6
449
Not enough data
9.1
531
Not enough data
Feedback Analysis
8.7
459
Not enough data
8.8
463
Not enough data
8.7
453
Not enough data
Feedback Sources
9.5
593
Not enough data
9.1
512
Not enough data
Feature Not Available
Not enough data
9.0
483
Not enough data
Generative AI
8.8
354
Not enough data
8.8
349
Not enough data
Conversational Platform
8.8
368
Not enough data
Feature Not Available
Not enough data
8.8
323
Not enough data
8.9
292
Not enough data
Support Automation
8.7
315
Not enough data
8.7
322
Not enough data
8.8
314
Not enough data
8.7
279
Not enough data
Generative AI
8.4
218
Not enough data
8.4
216
Not enough data
Notifications
Not enough data
9.3
189
Not enough data
9.2
176
Not enough data
9.4
190
Settings
Not enough data
9.4
191
Not enough data
9.5
199
Not enough data
9.4
191
Personalization
Not enough data
9.4
191
Not enough data
9.5
175
Integrations
Not enough data
9.4
187
Not enough data
9.6
204
Not enough data
7.9
134
Not enough data
8.6
160
Not enough data
9.0
164
Generative AI
Not enough data
8.8
86
Not enough data
8.8
75
Not enough data
8.5
69
Not enough data
8.7
68
Not enough data
8.6
66
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.5
98
Not enough data
9.0
110
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
131
Branding & Customizatio
Not enough data
9.2
122
Not enough data
9.3
116
Not enough data
9.2
104
Automatic Rules & Configurations
Not enough data
9.5
128
Not enough data
9.5
119
Not enough data
9.2
118
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.3
42
Not enough data
9.3
40
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
167
9.1
128
8.6
164
9.1
125
8.2
156
8.6
82
Communication
9.1
338
|
Verified
9.7
599
|
Verified
9.1
363
|
Verified
9.4
586
|
Verified
8.6
251
8.6
341
9.2
337
|
Verified
9.4
448
|
Verified
8.5
229
9.1
383
|
Verified
Internal Use
8.9
402
|
Verified
9.4
518
|
Verified
9.0
334
|
Verified
9.3
477
|
Verified
8.7
252
9.5
528
|
Verified
8.9
257
9.3
484
|
Verified
9.2
316
|
Verified
9.1
373
|
Verified
8.7
256
9.2
471
|
Verified
Automation
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
8.3
10
Not enough data
9.7
13
Not enough data
8.9
14
Autonomy
Not enough data
9.0
13
Not enough data
9.0
12
Not enough data
9.4
12
Not enough data
9.0
13
Outbound Sales
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
8.1
9
Not enough data
9.0
12
Not enough data
8.6
11
Inbound Sales
Not enough data
9.1
13
Not enough data
9.3
12
Not enough data
8.8
11
Not enough data
9.3
14
Not enough data
9.2
14
Agentic AI - Customer Advocacy
7.9
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.2
1539
|
Verified
Not enough data
8.6
1152
|
Verified
Not enough data
8.8
1340
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1325
|
Verified
Not enough data
9.2
1578
|
Verified
Not enough data
Media Monitoring
8.8
1362
|
Verified
Not enough data
8.7
1180
|
Verified
Not enough data
8.5
1018
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.3
22
Not enough data
8.3
22
Not enough data
8.5
21
Not enough data
8.5
22
Not enough data
8.6
22
Not enough data
8.3
22
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Qualified are categorized as Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Birdeye is categorized as Online Reputation Management, Experience Management, Local SEO, Local Listing Management, Social Media Suites, Social Media Management, Customer Advocacy, Patient Engagement, Multi-Location Marketing Platforms, Feedback Analytics, Payment Processing, Conversational Support, and SMS Marketing
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, Salesforce AppExchange Apps, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
9.7%
Hospital & Health Care
9.6%
Construction
7.7%
Medical Practice
6.7%
Marketing and Advertising
5.9%
Other
60.4%
Computer Software
43.8%
Information Technology and Services
18.8%
Computer & Network Security
4.5%
Marketing and Advertising
4.1%
Financial Services
2.8%
Other
26.1%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Qualified
Most Helpful Favorable Review
Justina L.
Verified User in Information Technology and Services
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Most Helpful Critical Review
Verified User in Computer Software
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Justina L.
Verified User in Information Technology and Services
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Computer Software
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What's the most creative experience you've created?
1 comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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