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- Ballpark - User Research and Surveys
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- Ballpark - User Research and Surveys-vs-UserTesting
Compare Ballpark - User Research and Surveys and UserTesting 
At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free 1 Projects
Free Trial
Ballpark - User Research and Surveys
Star Rating
(61)4.6 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Entry-Level Pricing
Free 1 Projects
Browse all 4 pricing plansUserTesting
Star Rating
(769)4.5 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in video interview capabilities, with a score of 8.8, while Ballpark's survey management features, particularly the survey builder, shine with a score of 9.0, making it easier for users to create and distribute surveys effectively.
- Reviewers mention that UserTesting's test feedback and variety are strong points, scoring 8.6 and 8.3 respectively, whereas Ballpark's survey distribution and question types are highly rated at 8.5 and 9.1, indicating a more robust approach to managing survey logistics.
- G2 users highlight UserTesting's quality of support with a score of 9.0, which is slightly lower than Ballpark's 9.2, suggesting that users may find Ballpark's customer service more responsive and helpful.
- Users on G2 indicate that Ballpark's survey customization features, particularly branching/skip logic and multimedia support, are superior with scores of 8.7 and 8.6, compared to UserTesting's lower scores of 6.5 and 6.7, which may limit the flexibility of surveys created on that platform.
- Reviewers say that UserTesting's analytics capabilities, particularly in reporting and insights, are rated lower at 6.8, while Ballpark offers better integration with BI tools and data exporting features, scoring 6.8 and 7.9 respectively, which can enhance data analysis for users.
- Users report that while UserTesting has a strong focus on enterprise-level solutions, Ballpark's mid-market orientation allows for more tailored features that cater to smaller businesses, making it a more accessible option for those not in the enterprise segment.
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Pricing
Entry-Level Pricing
Ballpark - User Research and Surveys
Free
Free
1 Projects
Enjoy one project with your team. No time-limits.
- 1 active project
- Unlimited users
- Unlimited responses
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Ballpark - User Research and Surveys
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.8
56
8.6
594
Ease of Use
9.2
57
8.4
625
Ease of Setup
9.2
30
8.6
291
Ease of Admin
9.4
15
8.7
229
Quality of Support
9.2
47
9.0
517
Has the product been a good partner in doing business?
9.6
14
8.8
224
Product Direction (% positive)
9.8
53
8.1
584
Features by Category
User Response Methods
Not enough data
7.5
312
|
Verified
Not enough data
8.6
370
|
Verified
Not enough data
8.7
291
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
8.2
346
|
Verified
Participant Selection
Not enough data
7.3
122
Not enough data
5.5
79
Not enough data
6.9
105
Not enough data
8.1
371
|
Verified
Insights
Not enough data
7.7
340
|
Verified
Not enough data
7.7
308
|
Verified
Not enough data
7.4
308
|
Verified
Generative AI
Not enough data
6.6
80
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
6.6
18
Not enough data
6.3
17
Not enough data
6.6
17
Not enough data
4.0
16
Customization
Not enough data
6.9
17
Not enough data
6.0
16
Not enough data
6.0
17
Not enough data
5.6
16
Generative AI
Not enough data
6.6
18
Not enough data
7.1
18
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
82
Not enough data
8.2
75
Not enough data
7.4
64
Management
Not enough data
8.4
77
Not enough data
7.4
71
Not enough data
7.9
70
Survey Management
9.0
47
5.9
20
9.0
47
7.9
22
8.3
46
6.5
21
8.6
46
6.4
22
Survey Customization
8.5
39
5.9
23
8.3
43
5.9
22
8.6
43
6.4
22
7.6
35
4.8
22
Survey Insights
8.1
43
6.3
22
Feature Not Available
5.5
22
7.8
41
7.0
22
8.0
41
6.7
22
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ballpark - User Research and Surveys and UserTesting are categorized as Survey
Unique Categories
Ballpark - User Research and Surveys has no unique categories
UserTesting is categorized as Consumer Video Feedback, User Research, Mobile App Testing, Software Testing, Enterprise Feedback Management, and Experience Management
Reviews
Reviewers' Company Size
Ballpark - User Research and Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.6%
Information Technology and Services
13.1%
Marketing and Advertising
6.6%
Design
6.6%
Financial Services
4.9%
Other
44.3%
Financial Services
10.3%
Computer Software
9.6%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.9%
Most Helpful Reviews
Ballpark - User Research and Surveys
Most Helpful Favorable Review
Juliana M.
Verified User in Information Technology and Services
Possibility to conduct unmoderated studies, which is helpful in situations where there are different timezones and schedules to syncronize.
Most Helpful Critical Review
Lukas G.
Verified User in Information Technology and Services
- Recordings don't show the whole UI, so some user behaviors are not visible. - Recording viewing is a bit inconvenient (if I want to check each section separately, it opens a video in a modal; it would be more convenient to view them on the page). -...
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Juliana M.
Verified User in Information Technology and Services
Possibility to conduct unmoderated studies, which is helpful in situations where there are different timezones and schedules to syncronize.
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Lukas G.
Verified User in Information Technology and Services
- Recordings don't show the whole UI, so some user behaviors are not visible. - Recording viewing is a bit inconvenient (if I want to check each section separately, it opens a video in a modal; it would be more convenient to view them on the page). -...
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
Ballpark - User Research and Surveys has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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