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- Azure Bot Service-vs-IBM watsonx Assistant
Compare Azure Bot Service and IBM watsonx Assistant 
At a Glance
Market Segments
Enterprise (53.3% of reviews)
Enterprise (43.1% of reviews)
Entry-Level Pricing
No pricing available
Free
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceIBM watsonx Assistant
Star Rating
(327)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in Natural Language Understanding (NLU) with a score of 9.1, which reviewers mention leads to more accurate and context-aware interactions compared to Azure Bot Service, which has a lower NLU score.
- Reviewers mention that the Conversation Editor in IBM watsonx Assistant is highly rated at 9.0, allowing for intuitive design and customization of conversations, while users on G2 note that Azure Bot Service's editor is less user-friendly, scoring only 8.3.
- G2 users highlight that IBM watsonx Assistant's AI Text Summarization feature, rated at 9.0, provides concise and relevant summaries, making it a preferred choice for users needing efficient information processing, whereas Azure Bot Service's similar feature scores lower at 8.6.
- Users say that IBM watsonx Assistant's automation capabilities, particularly in Sales Follow-Up, are impressive with a score of 9.3, which reviewers mention significantly enhances productivity, while Azure Bot Service does not match this level of automation effectiveness.
- Reviewers mention that the integration capabilities of IBM watsonx Assistant, rated at 8.9, are robust and seamless, allowing for easy connectivity with various platforms, whereas Azure Bot Service, with a score of 8.5, is perceived as having more limitations in this area.
- Users report that the quality of support for IBM watsonx Assistant, rated at 8.1, is generally better than that of Azure Bot Service, which scores only 7.1, indicating that users feel more supported when using IBM's product.
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Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableIBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
Azure Bot Service
No trial information availableIBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
8.6
11
8.5
226
Ease of Use
8.3
11
8.5
233
Ease of Setup
7.3
10
8.1
159
Ease of Admin
7.7
10
7.9
139
Quality of Support
7.1
11
8.1
206
Has the product been a good partner in doing business?
8.3
10
8.4
137
Product Direction (% positive)
7.4
9
9.2
208
Features by Category
Responses
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.6
23
Not enough data
8.8
23
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure Bot Service and IBM watsonx Assistant are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
IBM watsonx Assistant is categorized as AI Customer Support Agents and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Information Technology and Services
18.0%
Computer Software
12.7%
Banking
5.9%
Telecommunications
5.2%
Automotive
4.2%
Other
53.9%
Most Helpful Reviews
Azure Bot Service
Most Helpful Favorable Review
TJ J.
Verified User in Non-Profit Organization Management
It amazed me when I started building my first ChatBot using Azure Bot framework, cognitive services. I used C# to develop first Bit application. Initially you will feel overwhelmed witht so many things need to consider and follow step by step structured...
Most Helpful Critical Review
Harshvardhan S.
Verified User in Education Management
There are no much deep resources available to understand the architecture of azure bot service.
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Verified User in Banking
Need to add more ai feature add for self learning.
TJ J.
Verified User in Non-Profit Organization Management
It amazed me when I started building my first ChatBot using Azure Bot framework, cognitive services. I used C# to develop first Bit application. Initially you will feel overwhelmed witht so many things need to consider and follow step by step structured...
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Harshvardhan S.
Verified User in Education Management
There are no much deep resources available to understand the architecture of azure bot service.
Verified User in Banking
Need to add more ai feature add for self learning.
Discussions
Azure Bot Service has no discussions with answers
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
What is the best way to generate a confusion matrix to measure the accuracy of my model?
1 comment
SB
IBM provides a Jupyter note book which provides helpful things like this and full guidance of an example end to end...Read more
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