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- Qualtrics Customer Experience
- AskNicely-vs-Qualtrics Customer Experience
Compare AskNicely and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
AskNicely
Star Rating
(1,016)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansQualtrics Customer Experience
Star Rating
(736)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AskNicely excels in ease of use with a score of 9.4, while Qualtrics Customer Experience lags behind at 8.4. Reviewers mention that AskNicely's intuitive interface and straightforward navigation make it easy for teams to adopt quickly.
- Reviewers say that AskNicely's quality of support is highly rated at 9.4, compared to Qualtrics' 8.5. Users on G2 highlight AskNicely's responsive customer service and helpful resources, which enhance the overall user experience.
- Users say that AskNicely has a higher meets requirements score of 9.3 versus Qualtrics' 8.6. Reviewers mention that AskNicely's features, such as the NPS tracking and feedback loops, align closely with their business needs.
- G2 users report that AskNicely's product direction is rated positively at 9.1, while Qualtrics stands at 8.6. Users appreciate AskNicely's commitment to continuous improvement and feature updates, which they feel keeps the product relevant.
- Reviewers mention that AskNicely shines in stakeholder management with a score of 8.8, compared to Qualtrics' 8.4. Users report that the ability to easily share insights and reports with stakeholders is a significant advantage of AskNicely.
- Users on G2 highlight that AskNicely's gamification features score 8.4, while Qualtrics falls short at 7.6. Reviewers say that AskNicely's engaging feedback mechanisms encourage higher participation rates from customers.
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Pricing
Entry-Level Pricing
AskNicely
PLATFORM
Contact Us
Per Year
Everything you need for a world-class customer experience program
- Unlimited email & web surveys
- Desktop, smart TV & mobile dashboards
- Coaching insights
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
AskNicely
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.3
860
8.6
593
Ease of Use
9.4
875
8.4
595
Ease of Setup
9.2
564
7.6
352
Ease of Admin
9.3
559
7.9
346
Quality of Support
9.4
775
8.5
562
Has the product been a good partner in doing business?
9.5
550
8.5
338
Product Direction (% positive)
9.1
861
8.6
570
Features by Category
Social Analytics
Not enough data
8.2(won by default)
58
Not enough data
8.2(won by default)
64
Not enough data
8.4(won by default)
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.7
201
9.1
108
9.5
174
8.8
106
9.1
158
8.7
103
8.4
146
7.6
59
Customization
8.8
155
8.4
92
8.3
133
8.4
99
8.5
136
8.6
93
8.6
135
8.4
90
Generative AI
8.5
103
8.7
9
8.6
104
8.0
9
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
91
Not enough data
8.6
98
Not enough data
8.4
113
Feedback Analysis
Not enough data
8.3
100
Not enough data
8.4
101
Not enough data
8.7
101
Feedback Sources
Not enough data
8.3
93
Not enough data
9.1
116
Not enough data
8.5
81
Not enough data
8.7
84
Generative AI
Not enough data
7.7
8
Not enough data
7.7
8
Monitoring & Listening
Not enough data
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Channels
Not enough data
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Insight
Not enough data
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.7%
Information Technology and Services
8.7%
Internet
5.4%
Health, Wellness and Fitness
4.9%
Marketing and Advertising
4.3%
Other
63.9%
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.4%
Education Management
5.4%
Computer Software
5.2%
Other
66.6%
Most Helpful Reviews
AskNicely
Most Helpful Favorable Review
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Most Helpful Critical Review
Anderson C.
Verified User in Consumer Services
So far, I like all. AskNicely is wonderful.
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Anderson C.
Verified User in Consumer Services
So far, I like all. AskNicely is wonderful.
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Alternatives
Discussions
Yes, I can support different languages.
1 comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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