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Compare Aircall and Talkdesk 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$85.00 1 Per user, Per month
Aircall
Star Rating
(1,298)4.3 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansTalkdesk
Star Rating
(2,429)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall's Preview Dialing feature is highly effective, scoring 9.2, which allows agents to see the next call before it connects, enhancing their preparation. In contrast, Talkdesk also offers strong dialing options but does not specify a standout feature in this area.
- Reviewers mention that Aircall excels in Ease of Use with a score of 9.1, making it particularly user-friendly for small businesses. Talkdesk matches this score but is noted for its more complex setup, which may require additional training for new users.
- G2 users highlight Aircall's Quality of Support with a score of 8.4, indicating a solid support experience, though some users feel it could be improved. Conversely, Talkdesk shines in this area with a score of 8.8, with reviewers praising their responsive customer service and extensive resources.
- Users on G2 report that Aircall's Integrations score of 9.1 is a significant advantage, allowing seamless connections with various tools. Talkdesk also offers robust integrations but has a slightly lower score, indicating that while it is effective, it may not be as extensive as Aircall's offerings.
- Reviewers mention that Aircall's Call Recording feature scores 9.3, which is highly appreciated for its clarity and reliability. Talkdesk's call recording is also well-rated at 9.1, but some users have noted occasional issues with playback quality.
- Users say that Aircall's Mobile Access is rated at 8.7, providing a solid mobile experience for agents on the go. In contrast, Talkdesk's mobile access is rated lower at 7.8, with some users expressing frustration over limited functionality compared to the desktop version.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
Aircall
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,064
8.9
1,970
Ease of Use
9.1
1,074
9.1
1,978
Ease of Setup
8.8
550
8.8
1,006
Ease of Admin
8.6
406
8.8
912
Quality of Support
8.5
993
8.8
1,750
Has the product been a good partner in doing business?
8.1
394
8.9
895
Product Direction (% positive)
8.7
1,025
8.7
1,877
Features by Category
Dialing Options
Not enough data
9.2
310
|
Verified
Not enough data
9.2
284
|
Verified
Not enough data
9.0
270
|
Verified
Agent Tools
Not enough data
9.0
256
|
Verified
Not enough data
9.2
242
|
Verified
Not enough data
9.1
245
|
Verified
Not enough data
9.4
339
|
Verified
Automation
Not enough data
9.1
234
|
Verified
Not enough data
9.1
230
|
Verified
Not enough data
9.1
250
|
Verified
Not enough data
8.9
216
|
Verified
Not enough data
9.0
254
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
153
Not enough data
9.0
146
Not enough data
9.0
149
Knowledge Management
Not enough data
9.1
148
Not enough data
9.1
145
Not enough data
9.1
150
Compliance
Not enough data
9.2
147
Not enough data
9.1
143
Not enough data
9.2
146
Not enough data
9.0
144
Customer Support
Not enough data
9.1
147
Not enough data
9.0
141
Not enough data
9.0
137
Data Security
Not enough data
9.1
134
Not enough data
9.2
135
Not enough data
9.3
143
Not enough data
9.2
131
Administration
Not enough data
9.0
154
Not enough data
9.2
166
Not enough data
9.1
172
Generative AI
Not enough data
8.6
38
Quality Assurance
Not enough data
9.2
358
Not enough data
9.0
329
Not enough data
8.9
366
Engagement
Not enough data
9.0
344
Not enough data
9.2
367
Not enough data
9.0
355
Performance
Not enough data
9.0
349
Not enough data
9.2
351
Generative AI
Not enough data
8.9
67
Not enough data
8.7
66
Channels
9.2
470
|
Verified
9.2
790
|
Verified
Feature Not Available
8.6
512
|
Verified
Feature Not Available
8.4
498
|
Verified
8.0
270
8.3
490
|
Verified
8.0
347
|
Verified
8.6
519
|
Verified
Generative AI
7.8
142
8.1
156
Functions
8.8
470
|
Verified
8.9
934
|
Verified
8.7
454
|
Verified
9.0
954
|
Verified
8.8
438
|
Verified
9.0
806
|
Verified
Feature Not Available
8.7
548
|
Verified
8.7
379
|
Verified
8.8
563
|
Verified
8.9
395
|
Verified
9.1
687
|
Verified
8.8
421
|
Verified
8.9
685
8.8
380
|
Verified
8.9
631
|
Verified
Agentic AI - Contact Center
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Administrative
8.8
466
|
Verified
8.8
883
|
Verified
8.9
472
|
Verified
9.1
900
|
Verified
8.7
488
|
Verified
8.8
987
|
Verified
9.0
417
|
Verified
9.1
687
|
Verified
Feature Not Available
8.8
549
|
Verified
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
247
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
8.8
197
|
Verified
Not enough data
8.8
207
|
Verified
Not enough data
8.8
203
|
Verified
Administration
Not enough data
9.0
226
|
Verified
Not enough data
9.1
244
|
Verified
Not enough data
9.2
247
|
Verified
Not enough data
8.7
197
|
Verified
Not enough data
9.0
204
|
Verified
Platform
8.2
171
8.3
165
8.6
194
7.9
173
8.8
191
8.8
196
9.0
198
8.9
199
9.0
203
9.0
199
8.8
188
9.0
189
8.9
187
8.7
191
Generative AI
7.6
95
7.5
78
Workforce Management
8.9
191
9.0
197
8.9
188
8.8
189
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
203
9.1
201
8.9
202
8.9
204
Customer Support
Not enough data
8.0
54
Not enough data
8.0
55
Not enough data
7.9
55
Automation
Not enough data
8.1
54
Not enough data
8.1
54
Not enough data
8.0
54
Artificial Intelligence
Not enough data
8.0
55
Not enough data
8.3
54
Not enough data
7.9
52
Generative AI
Not enough data
8.6
12
Platform Basics - VoIP Providers
8.6
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
Basic Communication
8.8
342
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
220
|
Verified
Not enough data
8.6
250
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
250
Not enough data
8.2
259
|
Verified
Not enough data
8.7
276
|
Verified
Not enough data
Advanced Features
8.1
262
Not enough data
Feature Not Available
Not enough data
8.8
296
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
397
Not enough data
8.8
353
Not enough data
9.2
392
Not enough data
9.2
400
Not enough data
Contacts
8.9
387
Not enough data
8.7
366
Not enough data
Feature Not Available
Not enough data
Insights
8.6
382
Not enough data
8.7
368
Not enough data
Feature Not Available
Not enough data
7.8
317
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Automation
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Autonomy
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Talkdesk are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking and VoIP Providers
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
5.9%
Financial Services
5.8%
Logistics and Supply Chain
3.4%
Other
67.1%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.2%
Telecommunications
5.7%
Education Management
5.3%
Other
64.5%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
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