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Compare Aircall and JustCall 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$29.00 2 - User/Month (Billed Annually)
Aircall
Star Rating
(1,298)4.3 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,200)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in Voice Quality with a score of 9.1, while JustCall trails slightly at 8.7. Reviewers mention that Aircall's clarity during calls significantly enhances communication, making it a preferred choice for businesses prioritizing voice interactions.
- Reviewers mention that Aircall's Ease of Use is rated at 9.1, compared to JustCall's 8.8. Users say that Aircall's intuitive interface allows for quick onboarding and minimal training, which is particularly beneficial for small businesses with limited resources.
- Users on G2 highlight Aircall's superior Call Routing capabilities, scoring 9.0 against JustCall's 8.3. Reviewers mention that Aircall's advanced routing features help streamline customer interactions, ensuring that calls reach the right department without delay.
- Reviewers mention that both products perform well in Call Recording, with Aircall scoring 9.1 and JustCall at 8.7. However, users report that Aircall's recording features are more reliable and easier to access, which is crucial for compliance and training purposes.
- Users report that Aircall's Queue Management features are rated at 8.7, while JustCall's are lower at 7.9. Reviewers mention that Aircall's ability to manage call queues effectively reduces wait times and improves customer satisfaction.
- G2 users highlight that Aircall's Mobile Access is rated at 8.6, compared to JustCall's 8.2. Users say that Aircall's mobile app provides a seamless experience, allowing team members to manage calls and messages on the go, which is essential for remote work scenarios.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Aircall
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,064
8.6
2,047
Ease of Use
9.1
1,074
8.8
2,095
Ease of Setup
8.8
550
8.7
1,825
Ease of Admin
8.6
406
8.6
709
Quality of Support
8.5
993
8.3
1,892
Has the product been a good partner in doing business?
8.1
394
8.7
707
Product Direction (% positive)
8.7
1,025
8.7
2,044
Features by Category
Ticket and Case Management
Not enough data
8.0
139
Not enough data
7.9
139
Not enough data
7.9
134
Not enough data
7.6
135
Not enough data
7.5
124
Not enough data
7.9
129
Not enough data
7.6
123
Not enough data
7.9
133
Generative AI
Not enough data
7.6
94
Not enough data
8.0
25
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.6
126
Not enough data
7.7
123
Not enough data
7.9
132
Not enough data
7.1
120
Not enough data
8.6
131
Platform
Not enough data
7.9
132
Not enough data
7.8
272
Not enough data
8.3
137
Not enough data
8.2
137
Not enough data
8.1
136
Not enough data
8.4
136
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
43
Not enough data
7.8
44
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.9
43
Not enough data
8.0
42
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.4
44
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.3
564
Not enough data
8.5
563
|
Verified
Not enough data
8.1
552
|
Verified
Agent Tools
Not enough data
8.1
534
|
Verified
Not enough data
7.9
532
|
Verified
Not enough data
8.1
551
|
Verified
Not enough data
9.0
565
|
Verified
Automation
Not enough data
8.0
536
|
Verified
Not enough data
8.0
519
|
Verified
Not enough data
8.0
532
|
Verified
Not enough data
8.0
536
|
Verified
Not enough data
8.3
543
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
48
Not enough data
7.9
48
Not enough data
8.1
47
Not enough data
8.0
48
Agent Performance Management
Not enough data
8.1
48
Not enough data
8.2
48
Not enough data
7.7
48
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.4
307
Not enough data
8.7
322
Not enough data
8.4
316
Not enough data
8.0
300
Not enough data
7.1
291
Not enough data
8.0
306
Not enough data
8.0
303
Not enough data
8.2
309
SMS Platform
Not enough data
8.0
300
Not enough data
8.2
305
Not enough data
7.1
297
Not enough data
7.1
297
Not enough data
7.1
285
Not enough data
8.1
296
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
343
Not enough data
7.9
343
Not enough data
6.9
344
Design
Not enough data
7.8
344
Not enough data
7.3
350
Not enough data
8.1
356
Not enough data
8.1
349
Not enough data
8.3
344
Generative AI
Not enough data
7.5
129
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
66
Not enough data
7.9
61
Not enough data
7.9
58
Engagement
Not enough data
8.0
64
Not enough data
8.1
66
Not enough data
7.5
62
Performance
Not enough data
8.6
65
Not enough data
8.5
62
Generative AI
Not enough data
7.5
61
Not enough data
7.6
58
Channels
9.2
470
|
Verified
8.7
492
|
Verified
Feature Not Available
7.4
448
Feature Not Available
7.6
429
8.0
270
8.4
483
|
Verified
8.0
347
|
Verified
Feature Not Available
Generative AI
7.8
142
Feature Not Available
Functions
8.8
470
|
Verified
8.1
486
|
Verified
8.7
454
|
Verified
8.1
472
|
Verified
8.8
438
|
Verified
8.0
479
|
Verified
Feature Not Available
7.9
408
8.7
379
|
Verified
8.0
444
|
Verified
8.9
395
|
Verified
8.2
456
|
Verified
8.8
421
|
Verified
8.0
440
|
Verified
8.8
380
|
Verified
8.0
439
|
Verified
Agentic AI - Contact Center
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Administrative
8.8
466
|
Verified
8.3
476
|
Verified
8.9
472
|
Verified
8.4
478
|
Verified
8.7
488
|
Verified
8.4
512
|
Verified
9.0
417
|
Verified
8.7
451
|
Verified
Feature Not Available
7.9
457
Responses
Not enough data
7.9
32
Not enough data
8.1
31
Not enough data
8.5
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.4
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Platform
Not enough data
8.0
31
Not enough data
8.3
32
Not enough data
8.1
32
Autonomy - AI Agents
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.8
30
Generative AI
Not enough data
7.6
30
Not enough data
7.4
31
Workforce Management
Not enough data
8.4
85
Not enough data
8.0
82
Not enough data
7.8
86
Not enough data
7.6
81
Not enough data
8.3
88
Administration
Not enough data
7.8
82
Not enough data
8.1
84
Not enough data
8.4
86
Not enough data
7.5
76
Not enough data
7.9
87
Platform
8.2
171
7.4
274
8.6
194
8.2
279
8.8
191
7.9
283
9.0
198
8.3
286
9.0
203
8.1
280
8.8
188
7.8
274
8.9
187
8.1
275
Generative AI
7.6
95
6.8
90
Workforce Management
8.9
191
8.5
276
8.9
188
8.3
276
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
203
8.7
282
8.9
202
8.4
281
Generative AI
Not enough data
7.9
25
Not enough data
7.8
26
Not enough data
7.7
26
Communication
Not enough data
8.0
186
Not enough data
8.2
189
Not enough data
7.7
180
Not enough data
8.1
180
Not enough data
7.5
182
Internal Use
Not enough data
7.8
272
Not enough data
8.0
184
Not enough data
7.9
181
Not enough data
7.9
178
Not enough data
8.2
183
Not enough data
8.2
186
Generative AI
Not enough data
6.9
31
Self-Service Experience
Not enough data
8.2
161
Not enough data
7.8
165
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Self-Service Platform
Not enough data
7.9
163
Not enough data
8.1
161
Not enough data
7.3
160
Not enough data
8.5
162
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
54
Generative AI
Not enough data
7.3
70
Not enough data
7.3
71
Generative AI
Not enough data
7.3
119
Not enough data
7.4
119
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
129
Not enough data
8.0
128
Not enough data
Feature Not Available
Not enough data
7.6
122
Not enough data
7.3
120
Logging
Not enough data
8.8
136
Not enough data
7.5
120
Not enough data
6.7
123
Not enough data
7.3
125
Feedback
Not enough data
8.4
128
Not enough data
8.0
123
Productivity - Employee Monitoring
Not enough data
8.1
52
Not enough data
8.4
52
Not enough data
8.0
51
Not enough data
7.7
51
Basic Communication - Cloud PBX
Not enough data
8.6
39
Not enough data
8.6
39
Not enough data
8.8
36
Not enough data
8.7
36
Not enough data
8.7
39
Not enough data
8.8
36
Advanced Features - Cloud PBX
Not enough data
8.6
36
Not enough data
8.5
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.6
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
Basic Communication
8.8
342
|
Verified
9.0
302
|
Verified
Feature Not Available
5.8
254
Feature Not Available
7.7
270
Feature Not Available
Feature Not Available
8.1
220
|
Verified
7.0
263
|
Verified
8.6
250
7.6
261
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
250
7.8
263
|
Verified
8.2
259
|
Verified
8.3
287
8.7
276
|
Verified
8.1
280
Advanced Features
8.1
262
7.1
260
Feature Not Available
7.0
248
|
Verified
8.8
296
|
Verified
8.8
294
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
397
9.0
626
8.8
353
8.1
565
9.2
392
8.6
597
9.2
400
8.7
598
Contacts
8.9
387
8.2
582
8.7
366
8.0
568
Feature Not Available
7.9
564
Insights
8.6
382
8.4
592
8.7
368
8.2
587
Feature Not Available
8.0
562
7.8
317
7.0
524
Feature Not Available
7.3
518
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and JustCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
5.9%
Financial Services
5.8%
Logistics and Supply Chain
3.4%
Other
67.1%
Computer Software
10.5%
Financial Services
6.6%
Real Estate
6.2%
Information Technology and Services
5.6%
Marketing and Advertising
5.0%
Other
66.0%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
JustCall
Most Helpful Favorable Review
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Most Helpful Critical Review
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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