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Compare Aircall and Natterbox 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $60.00 1 User Per Month
Aircall
Star Rating
(1,298)4.3 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansNatterbox
Star Rating
(118)4.4 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Starting at $60.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call recording with a score of 9.3, while Natterbox follows closely with a score of 9.6. Reviewers mention that Aircall's call recording feature is intuitive and easy to access, making it a favorite among small businesses.
- Reviewers mention that Aircall's ease of use is rated at 9.1, which is higher than Natterbox's 8.9. Users on G2 appreciate Aircall's user-friendly interface, which simplifies the onboarding process for new team members.
- G2 users highlight that Natterbox offers superior quality of support with a score of 9.0 compared to Aircall's 8.4. Reviewers say that Natterbox's customer service is responsive and helpful, which is crucial for mid-market companies that require reliable assistance.
- Users say that Aircall's call analytics, particularly in call analysis, shines with a score of 9.4, while Natterbox does not provide a comparable feature. Reviewers mention that this capability helps teams improve their sales strategies effectively.
- Reviewers mention that Aircall's omnichannel capabilities score 8.1, which is lower than Natterbox's offerings. Users report that Natterbox provides a more integrated experience across various communication channels, making it a better choice for businesses looking for comprehensive solutions.
- Users on G2 report that Aircall's mobile access is rated at 8.7, which is beneficial for teams that need to work remotely. In contrast, Natterbox's mobile access is rated lower, indicating that Aircall may be more suitable for businesses with a mobile workforce.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Natterbox
PRO
Starting at $60.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- IVR, Auto-attendant, & Hunt Groups
- Call Recording
- Salesforce CTI: Click-to call & Screen-pop
Free Trial
Aircall
Free Trial is available
Natterbox
No trial information availableRatings
Meets Requirements
8.7
1,064
8.6
103
Ease of Use
9.1
1,074
8.9
105
Ease of Setup
8.8
550
8.5
84
Ease of Admin
8.6
406
8.8
76
Quality of Support
8.5
993
9.0
100
Has the product been a good partner in doing business?
8.1
394
8.9
75
Product Direction (% positive)
8.7
1,025
9.2
101
Features by Category
Call Analytics
Not enough data
9.8
11
Not enough data
6.9
6
Not enough data
9.4
11
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
7.6
9
Not enough data
8.3
11
Not enough data
7.6
9
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
18
Not enough data
8.4
17
Not enough data
9.1
22
Engagement
Not enough data
8.9
14
Not enough data
9.3
20
Not enough data
9.2
20
Performance
Not enough data
9.0
21
Not enough data
8.8
17
Generative AI
Not enough data
6.2
7
Not enough data
6.5
9
Channels
9.2
470
|
Verified
8.6
61
Feature Not Available
7.3
41
Feature Not Available
6.8
37
8.0
270
6.5
37
8.0
347
|
Verified
7.2
35
Generative AI
7.8
142
Feature Not Available
Functions
8.8
470
|
Verified
8.5
55
8.7
454
|
Verified
8.4
54
8.8
438
|
Verified
8.2
44
Feature Not Available
8.0
40
8.7
379
|
Verified
Feature Not Available
8.9
395
|
Verified
8.4
52
8.8
421
|
Verified
8.3
52
8.8
380
|
Verified
8.2
41
Agentic AI - Contact Center
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Administrative
8.8
466
|
Verified
8.5
50
8.9
472
|
Verified
8.8
60
8.7
488
|
Verified
8.6
63
9.0
417
|
Verified
9.0
54
Feature Not Available
7.9
43
Platform
8.2
171
Not enough data
8.6
194
Not enough data
8.8
191
Not enough data
9.0
198
Not enough data
9.0
203
Not enough data
8.8
188
Not enough data
8.9
187
Not enough data
Generative AI
7.6
95
Not enough data
Workforce Management
8.9
191
Not enough data
8.9
188
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
203
Not enough data
8.9
202
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.6
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
Basic Communication
8.8
342
|
Verified
9.2
35
Feature Not Available
5.8
13
Feature Not Available
6.3
21
Feature Not Available
7.4
14
8.1
220
|
Verified
7.9
21
8.6
250
8.6
26
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
250
8.1
24
8.2
259
|
Verified
8.1
23
8.7
276
|
Verified
7.3
16
Advanced Features
8.1
262
8.2
26
Feature Not Available
7.6
19
8.8
296
|
Verified
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
397
9.5
47
8.8
353
7.8
41
9.2
392
9.2
43
9.2
400
9.3
47
Contacts
8.9
387
8.4
39
8.7
366
7.7
36
Feature Not Available
8.1
33
Insights
8.6
382
8.9
42
8.7
368
8.6
43
Feature Not Available
8.3
42
7.8
317
7.6
35
Feature Not Available
7.3
33
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Categories
Categories
Shared Categories
Aircall and Natterbox are categorized as Outbound Call Tracking, VoIP Providers, and Contact Center
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI)
Natterbox is categorized as Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Sales Coaching, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
5.9%
Financial Services
5.8%
Logistics and Supply Chain
3.4%
Other
67.1%
Financial Services
14.4%
Staffing and Recruiting
7.6%
Manufacturing
6.8%
Leisure, Travel & Tourism
6.8%
Computer Software
5.9%
Other
58.5%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
"Bobby" Bhavneshwar K.
Verified User in Computer Software
We do calling from Hubspot. But, when HubSpot doesn't support to call Middle East region. We have chosen air call and it worked well.
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Natterbox
Most Helpful Favorable Review
Oliver S.
Verified User in Oil & Energy
The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience....
Most Helpful Critical Review
Evren T.
Verified User in Real Estate
[Revised: Working with the Natterbox team to sort through the issues we've had.]
"Bobby" Bhavneshwar K.
Verified User in Computer Software
We do calling from Hubspot. But, when HubSpot doesn't support to call Middle East region. We have chosen air call and it worked well.
Oliver S.
Verified User in Oil & Energy
The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience....
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Evren T.
Verified User in Real Estate
[Revised: Working with the Natterbox team to sort through the issues we've had.]
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Natterbox Competitors
1 comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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