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Compare Aircall and Dialpad Connect 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (58.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$25 Per user, per month invoiced annually
Aircall
Star Rating
(1,298)4.3 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansDialpad Connect
Star Rating
(3,898)4.4 out of 5
Market Segments
Small-Business (58.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its call recording feature, scoring 9.3, which many find invaluable for training and quality assurance, while Dialpad Connect, with a score of 8.9, also offers this feature but is seen as slightly less robust in terms of user experience.
- Reviewers mention that Dialpad Connect shines in its phone call functionality, achieving a score of 9.2, which users appreciate for its clarity and reliability, whereas Aircall, with a score of 8.8, is noted for good quality but sometimes experiences minor connectivity issues.
- G2 users highlight that both platforms offer excellent ease of use, scoring 9.1 each, but users on G2 note that Dialpad Connect's setup process is slightly more streamlined, reflected in its higher ease of setup score of 9.0 compared to Aircall's 8.8.
- Reviewers mention that Dialpad Connect provides a better experience for conference calls, scoring 8.9, as users find its interface more intuitive for managing multiple participants, while Aircall's score of 8.1 indicates room for improvement in this area.
- Users say that Aircall's personalization options, scoring 8.9, allow for a more tailored experience, particularly in customizing call flows, while Dialpad Connect, with a score of 8.7, offers solid options but lacks some of the depth found in Aircall's features.
- Users on G2 report that Dialpad Connect's VOiP number feature scores an impressive 9.3, making it easier for businesses to manage multiple lines, while Aircall, with a score of 8.8, is effective but may not offer the same level of flexibility in number management.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Aircall
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.7
1,064
8.9
3,156
Ease of Use
9.1
1,074
9.1
3,172
Ease of Setup
8.8
550
9.0
1,159
Ease of Admin
8.6
406
8.9
1,098
Quality of Support
8.5
993
8.5
2,447
Has the product been a good partner in doing business?
8.1
394
8.9
1,022
Product Direction (% positive)
8.7
1,025
8.2
3,009
Features by Category
Lead Facilitation
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
7.8
20
Not enough data
7.8
21
Organization
Not enough data
7.8
20
Not enough data
8.7
21
Not enough data
8.7
20
Performance Analysis
Not enough data
8.1
22
Not enough data
8.3
22
Sales Analysis
Not enough data
7.8
20
Not enough data
7.8
20
Generative AI
Not enough data
8.9
11
Not enough data
9.1
11
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
470
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
270
Not enough data
8.0
347
|
Verified
Not enough data
Generative AI
7.8
142
Not enough data
Functions
8.8
470
|
Verified
Not enough data
8.7
454
|
Verified
Not enough data
8.8
438
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
379
|
Verified
Not enough data
8.9
395
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.8
380
|
Verified
Not enough data
Agentic AI - Contact Center
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Administrative
8.8
466
|
Verified
Not enough data
8.9
472
|
Verified
Not enough data
8.7
488
|
Verified
Not enough data
9.0
417
|
Verified
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
8.7
1267
Not enough data
8.8
283
Not enough data
8.9
40
Not enough data
8.9
318
Not enough data
9.3
43
Meeting Coordination
Not enough data
8.7
1182
Not enough data
8.8
1103
Not enough data
8.9
350
Not enough data
9.2
352
Software Type
Not enough data
8.6
1030
Not enough data
9.0
341
Not enough data
8.9
258
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.0
17
Not enough data
8.4
16
Not enough data
8.6
17
Feedback Analysis
Not enough data
8.9
17
Not enough data
8.7
17
Not enough data
8.4
16
Feedback Sources
Not enough data
8.4
16
Not enough data
8.1
15
Not enough data
7.7
16
Not enough data
8.5
16
Generative AI
Not enough data
8.9
15
Not enough data
8.7
15
Platform
8.2
171
Not enough data
8.6
194
Not enough data
8.8
191
Not enough data
9.0
198
Not enough data
9.0
203
Not enough data
8.8
188
Not enough data
8.9
187
Not enough data
Generative AI
7.6
95
Not enough data
Workforce Management
8.9
191
Not enough data
8.9
188
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
203
Not enough data
8.9
202
Not enough data
Platform Basics - VoIP Providers
8.6
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
Basic Communication
8.8
342
|
Verified
9.2
865
|
Verified
Feature Not Available
8.4
405
|
Verified
Feature Not Available
9.1
679
|
Verified
Feature Not Available
8.4
426
|
Verified
8.1
220
|
Verified
8.9
604
|
Verified
8.6
250
9.2
599
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
250
8.7
494
|
Verified
8.2
259
|
Verified
8.8
548
|
Verified
8.7
276
|
Verified
9.0
661
|
Verified
Advanced Features
8.1
262
8.6
613
|
Verified
Feature Not Available
8.7
484
|
Verified
8.8
296
|
Verified
9.3
755
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
397
8.9
590
8.8
353
Feature Not Available
9.2
392
9.1
621
9.2
400
9.1
636
Contacts
8.9
387
8.7
633
8.7
366
8.6
561
Feature Not Available
8.5
502
Insights
8.6
382
8.5
478
8.7
368
8.7
539
Feature Not Available
Feature Not Available
7.8
317
Feature Not Available
Feature Not Available
8.3
391
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.7
90
|
Verified
Not enough data
9.1
96
|
Verified
Not enough data
9.0
79
|
Verified
Features
Not enough data
9.1
121
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
112
|
Verified
Not enough data
9.3
83
|
Verified
Not enough data
8.8
98
|
Verified
Categories
Categories
Shared Categories
Aircall and Dialpad Connect are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI) and Contact Center
Dialpad Connect is categorized as UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Video Conferencing
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
5.9%
Financial Services
5.8%
Logistics and Supply Chain
3.4%
Other
67.1%
Marketing and Advertising
8.6%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.6%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Robert P.
Verified User in Religious Institutions
Like the title says, I love the integration with Salesforce, the #1 CRM in the world. When I was trying to find a Call Center alternative to our previous solution, the focus of my search was Salesforce integration. And of all the potential solutions I...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Dialpad Connect
Most Helpful Favorable Review
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Most Helpful Critical Review
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Robert P.
Verified User in Religious Institutions
Like the title says, I love the integration with Salesforce, the #1 CRM in the world. When I was trying to find a Call Center alternative to our previous solution, the focus of my search was Salesforce integration. And of all the potential solutions I...
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does anyone use UberConference as their main tool?
11 comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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