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Ada
Ada
(154)
4.6 out of 5
Ada
By ADA SUPPORT, INC.
Optimized for quick response
Fin by Intercom
Fin by Intercom
(3,448)
4.5 out of 5
Fin by Intercom
By Intercom, Inc.
Optimized for quick response
At a Glance
Ada
Ada
Star Rating
(154)4.6 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Ada
Fin by Intercom
Fin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Information
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Intercom excels in its live chat functionality, with a score of 9.3, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Ada's live chat feature received a lower score of 8.9, indicating that while it is effective, it may not match the immediacy and user experience offered by Intercom.
  • Reviewers mention that Ada shines in the quality of support, achieving a remarkable score of 9.4, which is significantly higher than Intercom's score of 8.7. This suggests that users of Ada feel more supported and satisfied with the assistance they receive, making it a strong contender for businesses that value customer service.
  • G2 users highlight Intercom's superior ticket creation user experience, scoring 8.7, which is higher than Ada's score in this area. This indicates that users find Intercom's interface more intuitive and efficient for managing customer inquiries, which can lead to better overall customer satisfaction.
  • Users on G2 report that Ada's automation capabilities, particularly in customer interaction automation, are impressive, with a score of 9.4. This feature allows businesses to streamline their customer service processes effectively, while Intercom's automation features, although strong, do not reach the same level of user satisfaction.
  • Reviewers mention that Intercom's customization interface is rated at 8.5, which is slightly lower than Ada's score of 8.7. This suggests that users may find Ada's platform more flexible and adaptable to their specific needs, which is crucial for businesses looking to tailor their customer engagement strategies.
  • Users say that both platforms offer robust analytics features, but Intercom's performance tracking and trends analysis scored higher at 8.7 compared to Ada's 7.8. This indicates that businesses using Intercom may have better insights into their customer interactions, allowing for more informed decision-making.
Featured Products
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Social Intents
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Customer Self-Service
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Octocom AI Customer Experience Suite
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Octocom AI Customer Experience Suite
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Glia
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Glia
(55)
Customer Self-Service
Visit WebsiteVisit Website
Pricing
Entry-Level Pricing
Ada
No pricing available
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Browse all 5 pricing plans
Free Trial
Ada
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
119
8.8
2,625
Ease of Use
9.0
122
8.9
2,654
Ease of Setup
8.7
108
8.5
1,284
Ease of Admin
8.9
110
8.7
1,194
Quality of Support
9.4
119
8.7
2,523
Has the product been a good partner in doing business?
9.4
109
8.8
1,194
Product Direction (% positive)
9.3
116
8.8
2,475
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.6
1,771
Ticket and Case Management
Not enough data
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Generative AI
Not enough data
8.3
187
Not enough data
8.2
189
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Platform
Not enough data
8.3
638
|
Verified
Not enough data
8.3
1156
|
Verified
Not enough data
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.4
558
Messenger
Not enough data
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Channels
Not enough data
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Customers
Not enough data
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
8.7
226
User Analysis
Not enough data
8.6
138
Not enough data
8.3
155
User Support
Not enough data
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Walkthrough Type
Not enough data
8.9
134
Not enough data
9.0
145
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.6
227
Channels
Not enough data
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Design
Not enough data
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
8.6
104
Productivity Tools
Not enough data
9.0
101
Not enough data
8.5
99
Not enough data
8.4
94
Not enough data
8.8
96
Not enough data
8.8
96
Not enough data
8.7
96
Not enough data
8.8
98
Analytics
Not enough data
8.2
85
Not enough data
8.4
93
Not enough data
8.3
93
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.4
14
9.1
72
Responses
8.2
12
9.1
66
8.5
13
9.1
68
8.1
12
9.0
65
Automation - AI Agents
Not enough data
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Platform
9.0
10
9.2
64
8.1
12
8.9
64
8.7
10
9.1
65
Autonomy - AI Agents
Not enough data
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
34
ChatbotsHide 14 FeaturesShow 14 Features
8.6
64
8.8
629
Responses
8.7
62
8.8
534
8.8
56
8.8
525
9.2
61
9.1
524
8.8
59
8.9
496
8.5
49
8.7
420
Platform
8.9
53
9.5
550
8.4
55
9.0
521
8.6
56
8.8
518
7.8
61
8.7
501
8.1
42
8.4
361
8.6
52
8.9
468
8.7
59
8.9
524
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
84
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
18
8.8
1,172
Conversational Platform
9.0
16
8.7
1010
8.2
10
8.7
789
9.0
12
8.8
810
8.5
9
9.0
733
Support Automation
8.7
13
8.7
815
8.6
16
8.7
854
8.8
15
8.6
472
8.9
16
8.8
762
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.7
141
Customer Support
Not enough data
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Automation
Not enough data
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Artificial Intelligence
Not enough data
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.7
1,711
Generative AI
Not enough data
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Communication
Not enough data
9.3
1361
|
Verified
Not enough data
8.9
1369
|
Verified
Not enough data
8.8
1115
|
Verified
Not enough data
9.1
1280
|
Verified
Not enough data
8.5
522
Internal Use
Not enough data
8.3
1156
|
Verified
Not enough data
8.8
1022
|
Verified
Not enough data
8.4
973
|
Verified
Not enough data
8.7
1172
|
Verified
Not enough data
9.0
1244
|
Verified
Not enough data
8.6
1214
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.6
83
8.7
679
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.6
68
9.0
595
8.5
65
8.9
594
8.7
43
Feature Not Available
8.7
19
8.3
434
8.5
24
8.5
480
Self-Service Platform
8.8
23
8.7
476
8.7
26
8.8
480
8.3
27
8.3
418
8.3
28
8.7
465
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.2
89
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3
81
Not enough data
9.0
78
Not enough data
9.6
81
Channels
Not enough data
9.4
81
Not enough data
8.8
80
Not enough data
9.5
83
Not enough data
8.5
73
Not enough data
8.8
75
Insight
Not enough data
9.2
78
Not enough data
9.3
79
Not enough data
8.9
75
Not enough data
9.4
75
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Automation
Not enough data
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Autonomy
Not enough data
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada
Ada
Fin by Intercom
Fin by Intercom
Unique Categories
Ada
Ada is categorized as Conversational Commerce Platforms
Fin by Intercom
Reviews
Reviewers' Company Size
Ada
Ada
Small-Business(50 or fewer emp.)
21.6%
Mid-Market(51-1000 emp.)
61.4%
Enterprise(> 1000 emp.)
17.0%
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.9%
Mid-Market(51-1000 emp.)
36.9%
Enterprise(> 1000 emp.)
4.2%
Reviewers' Industry
Ada
Ada
Financial Services
17.0%
Telecommunications
9.2%
Consumer Services
6.5%
Information Technology and Services
5.9%
Retail
5.2%
Other
56.2%
Fin by Intercom
Fin by Intercom
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Most Helpful Reviews
Ada
Ada
Most Helpful Favorable Review
JE
Jessica E.
Verified User in Retail

From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...

Most Helpful Critical Review
Michael L.
ML
Michael L.
Verified User in Consumer Goods

After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...

Fin by Intercom
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
LW
Leanna W.
Verified User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Verified User
G
Verified User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Alternatives
Ada
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Fin by Intercom
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Discussions
Ada
Ada Discussions
Shine
1 comment
Reemas11 A.
RA
Love yuoRead more
What is Ada used for?
1 comment
Afdal Samad .
A
Customer Service. Responding to frequently asked questions and enabling self-service automation.Read more
Monty the Mongoose crying
Ada has no more discussions with answers
See all discussions
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more
See all discussions
Ask Ada a QuestionContact Ada
Ask Fin by Intercom a QuestionContact Fin by Intercom

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Add Product
Ada
Ada
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Fin by Intercom
Fin by Intercom
Optimized for quick response