Best Virtual Receptionist Services Providers
Virtual receptionist services providers, also known as answering services, offer outsourced customer service and front desk professionals for businesses. Virtual receptionist companies can offer a variety of features, including call handling, email responding, 24/7 availability, bilingual capabilities, call transferring, and message recording. Additionally, receptionists uphold a company’s branding and image when responding to customers or clients.
For easily automated customer service tasks that don’t require a human touch, businesses may benefit from AI sales assistant software. Virtual receptionists mainly benefit small businesses or businesses with a small budget. For businesses that require secretarial assistance, but don’t need a full-time or part-time receptionist, virtual receptionists are an ideal solution. Receptionists can be hired one time or on an ongoing basis. For businesses that want assistance hiring a temporary on-site receptionist, implementing on-demand staffing services is an effective route to take.
To qualify for inclusion in the Virtual Receptionist Services Providers Category, a services provider must:
G2 takes pride in showing unbiased reviews on client satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bili
- Law Practice
- Legal Services
- 93% Small-Business
- 4% Enterprise
- 3% Mid-Market
- Virtual Receptionists
- AI Answering Service
- AI Receptionist
Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bot
- 76% Small-Business
- 14% Enterprise
- 24/7 Call Answering
- Custom Scripting
- Appointment Scheduling
At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, m
- 45% Mid-Market
- 45% Small-Business
- 9% Enterprise
Ruby Receptionists offers call answering services.
- 82% Small-Business
- 9% Mid-Market
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies. Reasons to count on us: - Over 15 years of experience - Ove
- 36% Enterprise
- 36% Mid-Market
- 36% Small-Business
- Customer Support
- Technical Support
- Back-Office Services
SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core comp
- Overview
- Pros and Cons
- 67% Small-Business
- 22% Mid-Market
- 11% Enterprise
The world's best assistant for business. Wing Assistant provides SMBs, startups, and executives with dedicated remote talent to help them focus on their core activities by taking over recurring work s
- Overview
- Pros and Cons
- 88% Small-Business
- 13% Mid-Market
With everything we do, we have one mission: to revolutionize the small business customer experience and convert more callers into customers. With a proprietary development program, our #1 rated virtua
- 100% Small-Business
Answering Service Care (ASC) is a 24/7 live answering service for 3000+ businesses nationwide in all industries including law firms, doctors offices, insurance agencies, financial advising firms, and
- 33% Mid-Market
- 33% Small-Business
- Answering Service
- Virtual Receptionist
- Call Center
AnswerFirst is an innovative leader in the communication solutions industry, offering comprehensive and flexible 24/7/365 call center services for businesses around the globe. With over 25 years of ex
- 50% Small-Business
- Answering Services
- Inbound Call Center
- Virtual Receptionists
Answerfront is a leading provider of professional phone answering services, dedicated to transforming business communication. We understand that in today's competitive landscape, every phone call repr
- Virtual Receptionist
- Answering Service
- 24/7 Live Answering
We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other imp
- 100% Small-Business
AnswerForce offers a 24/7 virtual receptionist solution that helps grow your business and reduces the high costs of internal human capital. Our professionals use a polite, professional, and consistent
- 100% Mid-Market
Remote assistant provider for business and personal tasks. Assistants work remotely from India and serve business across the United States, Australia, New Zealand, United Kingdom, Russia, Germany, and
- 100% Small-Business
Bottleneck Distant Assistants' unique selling proposition is its commitment to supporting clients who are doing the wrong things so they can focus on their best work. The company recognizes that many
- 100% Small-Business
Gabbonistas provide personalized and professional live #VirtualReceptionist services.
PATLive is a virtual receptionist and call answering service designed to help your business sound its best 24/7. Just like a front-office receptionist, PATLive virtual receptionists will greet call
- 100% Mid-Market
WorkStaff360 is a premier virtual staffing solutions provider dedicated to simplifying staff outsourcing for small and medium-sized enterprises (SMEs). Our mission is to connect businesses with top gl
- 100% Small-Business
- Virtual Assistant
- Back office Outsourcing
- Executive Assistant
At 24H Virtual, we pride ourselves on being the go-to 24/7 premier virtual receptionist company for Small and Medium-sized Businesses. Our comprehensive suite of services is designed to cater to your
A&A is the team of professional remote receptionists experienced at seamlessly answering your calls.
Alert Communications is the #1 legal call answering and intake service for attorneys and law firms throughout the country. Our bilingual specialists handle work across personal injury, accident, medic
- Legal Answering Services
- Virtual Receptionist
- Legal Retainer Services
🗣️24/7 Live Agents answered exclusively in the USA 🏆Award-winning service to represent your business 📋Competitive pricing 📲Free portal to view messages, listen to calls and on-call schedule.
- Overview
- Software Expertise
- Phone Answering Service
- Virtual Receptionist
- Call Center
AnswerCalifornia gets your customers out of Voicemail Jail.
We make you look good on the phone! April Reception is the go-to Virtual Receptionist Service and Answering Service for cleaning companies and cleaning businesses.
On average, 3/10 calls will result in a new client. Imagine how many calls you miss while at a job, or during a meeting with a current client, or while spending quality time with family. Now imagine i
BinaryTint is Human Innovation Technology Company
Connext helps companies build custom, dedicated, full time support teams in the Philippines, Colombia, and Mexico. This is the future of global staffing. Key Points of Difference in our Model: Clie
- Overview
- Software Expertise
- 100% Small-Business
- Accounting
- Customer Service
- Healthcare
Leading provider of virtual receptionist services dedicated to helping businesses of all sizes enhance their professional image, streamline operations, and improve customer service.
Skilled Virtual Assistants for all your Business Needs. Delivering efficiency-as-a-service, CuringBusy empowers solopreneurs, startups, and SMEs by eliminating the cost and hassle of hiring and train
Virtual office services trusted by thousands
Donna Digital is the ONLY live call answering service designed exclusively for financial and professional service firms to help you grow your business and never miss another business call. Receptioni
Ensures your callers always speak to a real person, increasing the chance that you can connect with potential or existing customers in a timely manner. Easybee offers the lowest prices and the best li
EcomVA Virtual assistant services help businesses in several ways as they have skills, time, and resources. Remote work is becoming highly popular and giving new opportunities to businesses. They allo
Business ID: 3377350-1 Intelligent Automation & AI Solutions That Work At Envaire, we help forward-thinking companies unlock the full potential of artificial intelligence. Our mission is to make p
ExpertCallers is a call center outsourcing service provider with a 12-year track record in the industry. We specialize in a variety of services including inbound and outbound call center operations,
- Call Centers Services
In the digital age, completion of mundane tasks within the same organization is rare to find. It is hard to handle every aspect of the process without being completely overwhelmed. To reduce the hassl
- BPO, BPM,
Growup Technologies is an established and creative New Delhi based – Remote Employees Service Provider. We are pioneers in outsourcing the right human resource agnostic of the client’s geo- location i
HiredSupport is one of the leading support as a service company. Our founding vision aimed to reshape perceptions surrounding outsourcing by delivering winning customer service teams and business proc
- Customer Service
- Call Center
- BPO
Hit Rate Solutions serve Small and Medium sized companies delivering top level BPO service at a cost point that makes sense. They provide a quality technical infrastructure that allows each of our re
Find, engage, and convert new prospects
LaVita Plan is an on-demand task fulfillment platform designed to liberty office workers from the traditional 9 to 5 workweek. LaVita Plan’s productized suite of services makes off-loading tasks quick
LawyerLine is a cutting-edge service offered by Lawyer.com, designed to streamline and enhance the client intake process for legal professionals. With LawyerLine, lawyers have access to a team of expe
Live Call Squad is a forefront answering service offering cost-effective 24/7 live answering and business solutions across the United States. Our dedicated call agents are always ready, ensuring you n
MAP Communications, Inc. is a nationwide provider of phone answering services and call center solutions.
We design, launch, operate, and transform call center business processes to reduce cost, mitigate risk, and improve performance. Our BPO contact center services and solutions create value by elevating
Medspa Outsource by My Salon Desk is the ideal business solution to help medical spas reduce the stress of staff turnover. Our VoIP software streamlines marketing strategies and phone systems for beau
- Answering Service
- Digital Marketing
- Lead Generation
Capture every opportunity and give excellent service with outsourced support for your calls and live chat. We’re the only provider to give you dedicated people, hand-picked to look after your custom
An assistant can act as a freelancer or work in an organization that provides such services. For uninterrupted work with a client, an employee needs a telephone connection and the Internet
Munzai Solutions: Your Trusted Partner in Digital Sales Excellence At Munzai Solutions, we pride ourselves on being a top-tier digital sales agency with a team of seasoned experts. We understand t
- Overview
- Software Expertise
- Inbound & Outbound Sales
- Cold Calling
- Customer Support
Have access to the all the features you need to fully integrate with your existing business tools and processes.
MyRemoteVA.com provides remote virtual assistant services to help businesses manage administrative tasks, scheduling, project coordination, and client communication. Our team of skilled professionals
Has a result-oriented approach for every task, ensuring that you get your work done on time.
My Virtual Workers (A Trinity Outsourcing Company ) is the go-to company of successful people. Your very own Assistant will handle time-consuming tasks such as social media, research, graphics, audio/
Nexa Receptionists is the #1 virtual receptionist and call answering service throughout the country. Our bilingual specialists handle work across all industries including home services, medical clinic
- Overview
- Software Expertise
- Call Answering Services
- Virtual Receptionist
- After Hours Answering
Nexa Receptionists is the #1 virtual receptionist and call answering service throughout the country. Our bilingual specialists handle work across all industries including home services, medical clinic
- Call Answering Services
- Virtual Receptionist
- Appointment Scheduling
Blazing the trail in outsourced virtual reception and phone answering solutions since 2003. Our promise is to never miss a call on your behalf.
LIVE CALL ANSWERING SERVICE FOR BUSINESS
Telephone Answering Service specialising in Legal, Accountancy and Financial Services Sectors. We also have customers in various other sectors who we develop specialist teams for specifically in Retai
Providing high quality custom call center and telephone answering service
Reception 24/7 provides a team of friendly, local receptionists to answer you business’ calls. Your receptionists can take messages, answer common questions about your business, book appointments, tr
At ReceptionHQ we help your business thrive, by connecting you with your customers … anytime, anywhere, anyhow. Our virtual reception and phone answering services are trusted by thousands of busines
We are an elite team of US-based virtual executive assistants. We support a variety of professionals, such as c-level executives, entrepreneurs, and start-ups. We handle their executive administra
Sound Telecom provides customized answering services through courteous, knowledgeable, US-based agents that handle every call professionally and accurately.
Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists
Starry Solutions is a virtual receptionist service designed for entrepreneurs, micro businesses, and small businesses. Our team is passionate about understanding each business, which allows us to prov
Strike Healthcare is designed and integrated for healthcare providers, including dentists, physical therapists, optometrists, physicians, medical clinics home healthcare and many more. - Website Desi
- Healthcare SEO Services
- Booking Solutions
- Web Development
Sunshine Communication Services, Inc. providing professional bilingual, English and Spanish, answering service for over 40 years.
At The Hour, we provide top-notch virtual assistant services designed to help businesses thrive by simplifying operations and enhancing productivity. Our team of skilled professionals is here to take
- Back Office Services
- Virtual Assistants
- Email Support
The SaaSy People provide award-winning 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format.
At VAA On Demand 247, our mission is to empower entrepreneurs and businesses by offering reliable, efficient, and flexible virtual assistance. We understand that running a business is demanding, and w
Veta Virtual is a virtual receptionist company that specializes in law firms and other professional services. Our friendly agents will answer your calls cheerfully, take messages as needed, route ca
Veza Reception is an answerring service that can help grow your business by handling your phone calls with a perfect mix of friendliness and professionalism. With our virtual receptionists, you can be
Vpod’s Vgreet Virtual Reception is an employee and visitor management platform that delivers an amplified reception experience and poses ROI to modern businesses by: - Reducing administrative costs
Vicky gives you more time, makes your life easier, and helps you grow your business by handling your phone calls with a smile, and delighting your callers into lifelong customers.
Virtalent provides Virtual Assistant services to busy entrepreneurs and professionals across the UK.
Virtual Staffer PH is the premier virtual staffing platform in the Philippines, connecting companies with top Filipino virtual assistants who are renowned for their strong work ethic, adaptability, an
- Overview
- Software Expertise
- Skill matching
- Job Listings
- Personalized job matching
VoiceNation offers businesses from telephone answering service to voicemail to virtual PBX.
With our range of services, healthcare practices can offer patients professional and compassionate call handling around the clock. From after-hours coverage to booking appointments, WellReceived ensur
- Medical Answering Service
- Medical Reception
- New Patient Intake
Wishup provides Virtual Executive Assistant Service (VA) at an affordable price point which is fulfilled through a tech-enabled marketplace of trained and experienced VAs. Services include Managing Sc
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents
- Customer Care
- Sales Support
- Back - Office Support
Founded in late 2017, Wynexa is a Texas based company that provides startups, small business, and enterprise clients with affordable on demand customer support solutions. Our solutions enables our cli
XACT provides you with contact solutions tailored for you and your customers. They provide both traditional and innovative contact solutions to help you achieve success.
Learn More About Virtual Receptionist Services Providers
Virtual receptionist service providers offer remote reception services to businesses in order to manage their customer communications. They function as an extension of a company’s front desk by employing individuals who act as the first point of contact for clients.
What are virtual receptionist service providers?
Virtual receptionist service providers are third-party organizations that specialize in remote communication support. In this model, trained individuals handle various tasks traditionally performed by an in-house receptionist – like answering phone calls, recording messages, and handling other administrative tasks – all without being physically present in the client's office.
Alternatively, business owners can opt for AI sales assistant software for customer support tasks that don’t require a human touch. On-demand staffing services also offer a viable solution for hiring temporary on-site receptionists.
How do virtual receptionists work?
Virtual receptionists create a positive experience for callers by handling inquiries quickly and aligning the answers with each company’s instructions. To make the entire process smooth, sophisticated technology and trained professionals work together.
Here’s an overview of how business communication via a third-party receptionist typically works.
- Initial setup involves signing up with a virtual receptionist service and configuring your preferences, such as how inbound calls should be answered, the type of information to collect, and any other instructions on call forwarding.
- Call redirecting is done via advanced call routing systems, call forwarding, direct dialing, among other methods. Once your business phone numbers are set up to transfer calls, the virtual receptionists take calls in your place, either full time or during specific hours, depending on your needs.
- Call handling is as simple as its name. Virtual receptionists promptly answer when someone calls your business following your established scripts and protocols. This guarantees a helpful interaction, regardless of the nature of the inquiry. In case the caller wants to leave a message or the call needs to be directed elsewhere, details like the caller's name, contact information, reason for contacting, and any other relevant details are noted.
- Call routing happens when further assistance is necessary. In such cases, the receptionist may either directly transfer the call, provide information to the caller, or schedule a callback.
- Integration allows certain business tools like calendars, CRMs, and messaging tools to work with answering services for call scheduling, logging customer interactions, and information sharing.
- Training for virtual receptionists helps them understand the specifics of your products, services, and company culture. Additionally, businesses have the option to customize their communication, like preferred greetings, call routing protocols, and escalation procedures.
- Reporting and feedback about call volume or service usage can measure the effectiveness of your service, based on which you can make informed decisions. To improve their performance, virtual receptionists also monitor call data and call quality, and take regular feedback from clients.
- Other services provided by virtual receptionists may comprise scheduling appointments, sending reminders, providing basic information about the business, and answering frequently asked questions.
Who uses virtual receptionist services?
Virtual receptionist services are a great fit for a range of businesses across various industries. They’re especially beneficial for growing businesses that get enough customer calls, yet not to the extent that necessitates hiring an on-site receptionist.
- Small and medium-sized businesses (SMBs) and startups from different industries can make use of virtual receptionist services to enhance customer service. Quick and professional handling of customer queries elevates brand image, reduces lost opportunities, and converts more leads.
- Home service providers such as plumbers, landscapers, and electricians face difficulties answering calls while engaged in on-site tasks. Virtual receptionist services offer them significant advantages by allowing them to concentrate on their work without worrying about losing potential clients.
- Legal and financial professionals rely on virtual receptionists to manage their client communications so they can continue with core business activities like client meetings, case preparation, and strategic planning.
- Healthcare providers typically have busy phone lines. Virtual receptionists help them focus on patient care while they handle patient appointments, general inquiries, cancellations, new patient intake, and after-hour emergency calls.
- Consultants and freelancers opt for virtual receptionist services to handle client communications, freeing them to dedicate more time to delivering their services and growing their businesses.
Virtual receptionist vs virtual assistants
Although virtual receptionists and virtual assistants are both remote support services, they differ in their roles, scope of work, area of expertise, client interaction, and business usage.
Virtual receptionists
Businesses commonly use virtual receptionists for additional support managing call volume and professional customer service without having an in-house team. The primary role is taking incoming business calls. Their tasks are generally more front desk focused: screening calls, taking messages, routing clients to the appropriate parties, and scheduling appointments. Virtual receptionists should have good communication and customer service skills, as well as a basic understanding of the business.
Virtual assistants
Virtual assistants support businesses and their internal teams. You can use them for a wide range of services, like performing administrative tasks, managing emails, bookkeeping, research, and managing social media channels. To carry out these tasks, virtual assistants have a diverse skill set. They’re often detail-oriented, proficient with different software platforms, and have strong organizational and administrative skills.
Virtual receptionist benefits
There are several benefits to hiring a virtual receptionist service, such as 24/7 availability, flexibility, and cost savings. These services are especially helpful for growing and small business owners.
- 24/7 availability: Many virtual receptionists provide services around the clock, even during weekends, holidays, and after work hours, enabling businesses to answer customer queries at all times.
- Increased productivity: One of the focus areas for virtual receptionists is weeding out unqualified leads and spam callers, and moving qualified leads and current client calls to the right people. This guarantees that internal personnel are focused on core business activities.
- Cost savings: Compared to hiring a full-time receptionist, virtual receptionists are less expensive in the long run. With these services, you save on the cost of training, interviewing, equipment, employee benefits, and office space.
- Multilingual support: Multilingual virtual receptionists serve diverse clientele. They can easily communicate with callers no matter their language. This expands the market and highlights your dedication to global inclusivity.
- Improved customer experience: Skilled virtual receptionists handle all calls professionally and promptly. This increases customer satisfaction, leading to higher referral and retention rates.
- Greater lead capturing: A high volume of leads quickly exhausts internal resources. Virtual receptionists make sure there are no missed calls, delayed responses, or wasted opportunities to convert potential customers.
Challenges of working with a virtual receptionist service
Certain challenges need to be addressed when employing a virtual receptionist service, such as initial hiring cost, limited personal interaction, and potential miscommunication.
- Loss of personal touch: Establishing rapport and building personal connections with customers may sometimes be less effective when using virtual receptionists than when conducting direct interactions with employees.
- Cost concerns: Some small businesses may prefer free and low-cost tools like answering machines and phone trees even though callers typically dislike those solutions. Additionally, if the service is charged based on usage minutes, high call volume may raise costs compared to hiring an on-site receptionist.
- Task limitations: Handling a heavy workload or working on too many tasks can pose a risk of inefficiency. There are also limitations in terms of handling physical mail, providing onsite guest services, or other in-person responsibilities.
- Limited control: Outsourcing the position reduces direct oversight of daily operations, which may be an adjustment for some businesses.
- Potential miscommunication: A virtual receptionist may be less informed about the business's nuances than an on-site receptionist, leading to misunderstandings or inaccurate information.
Cost of virtual receptionist services
The cost of a virtual receptionist service depends on factors such as the volume of calls or tasks, the level of specialization required, the service chosen, and the pricing model. You can expect to find suitable services in the range of $50 to $300. However, it's worth noting that options are available at even lower price points, as well as premium services that may exceed $300 in cost.
The pricing above is an estimate based on internet data. Always check with the sales team to get the most up-to-date pricing.
The different pricing structures for virtual receptionist services are discussed here.
- Pay-by-minute models charge you based on the time a virtual receptionist spends taking calls on your behalf. The cost here is highly influenced by your selection of services and number of calls.
- Pay-by-call models charge you for every call the receptionist takes, regardless of its duration. The amount charged for a three-minute call is equal to a 30-minute call.
- Monthly subscriptions offer a prepaid package of minutes. Your monthly subscription dictates the number of features, the number of calls or minutes, and the type of assistance.
- Tiered pricing plans allow you to choose the level of service that best suits your budget and needs. Lower tiers or basic plans charge less and might include a few services like call answering, voicemail, or scheduling. On the other end, higher tiers offer advanced features like multilingual support, data analytics, and call center services at a premium rate.
Return on investment (ROI) for virtual receptionist services
While virtual receptionists don’t directly contribute to revenue, they improve the ROI by positively influencing several key aspects of your business.
- Lead capturing: With a virtual receptionist attending to all your business calls, you have less of a chance of missing out on opportunities and a higher possibility of gaining new clients.
- Time savings: Your core team saves a lot of time when they don’t have to manage calls or do basic reception tasks. This time saved can be directed to tasks that contribute to revenue.
- Cost savings: You can significantly reduce overhead costs by outsourcing the receptionist role. Compare the cost of the service to the expense of hiring a full-time, in-house receptionist (including salary, benefits, workspace, and equipment) to calculate the money you’ll save.
- Faster query resolution: A professional first impression combined with prompt resolution of queries elevates customer experience, resulting in more converted leads and customer retention.
- Scalability and flexibility: A virtual receptionist service scales with your business. You can even change your subscription to reduce the charges during low periods to drive efficiency and cost-effectiveness.
How to choose the best virtual receptionist service for your business
To choose the right virtual receptionist service for your business that aligns with your needs, values, and goals, go through the checklist below:
- Identify your needs: To begin with, make a note of your business requirements. Assess the volume of and nature of incoming calls, languages required, and any industry-specific skills or knowledge.
- Research different service providers: Explore various virtual receptionist service providers to find the ones that work for your business needs. Look for companies with a proven track record, positive reviews, and recommendations from trusted sources. Make sure the virtual receptionists are well-versed in your industry, have strong communication skills, and can easily adapt to your brand voice.
- Evaluate the services offered: Review the range of services provided and their flexibility to scale. This includes call answering, message taking, appointment scheduling, and order processing.
- Review technology and infrastructure: Ensure the virtual receptionist service can communicate reliably, keep data safe, and work smoothly with your existing systems, like CRM software.
- Opt for demos or trial periods: Identify how various services suit your business by signing up for trial periods or demos. Consider the quality of service, responsiveness, pay packages, setup fees, subscriptions, and any extra charges.
- Examine contract terms: Before committing to a service, make sure you understand the terms and conditions, cancellation policies, contract duration, and any clauses related to service-level agreements.
Questions to ask a virtual receptionist service before hiring
When going through the checklist above, ask these questions before sealing the deal.
- What is included in the package?
- Do the virtual receptionists provide round-the-clock support or do they work predetermined business hours?
- Can the provider scale with our business growth?
- Can the service be personalized?
- Can the call scripts be customized?
- What experience does the provider have with virtual receptionist services? How long has the company served in this industry?
- What measures are in place to protect business and customer data?
- What sort of call analytics are in place? What kind of reporting can I expect to receive? How frequently?
- What kind of technology does the provider use?
- What are the steps for managing technical issues?
- What feedback have other clients given, especially those in my industry? Is there a case study I can review?
Researched and written by Marina Schlosser
Reviewed and edited by Aisha West
