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AnswerFirst
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AnswerFirst Reviews & Provider Details

AnswerFirst Overview

What is AnswerFirst?

AnswerFirst is an innovative leader in the communication solutions industry, offering comprehensive and flexible 24/7/365 call center services for businesses around the globe. With over 25 years of experience, we specialize in delivering top-notch customer service through our team of professional, U.S.-based Customer Service Professionals (CSPs). Our services extend beyond traditional call handling; we manage a wide array of business communications including inbound calls, emails, web chats, social media inquiries, and SMS messaging. Our mission is to help organizations streamline their communication processes, ensuring seamless and efficient customer interactions at all times.

AnswerFirst Details
Services Offered
Answering Services, Inbound Call Center, Virtual Receptionists, Customer Service
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Provider Description

Handling 24/7, after-hours, overflow, special projects and any other instance where you need to provide superior customer service.


Seller

AnswerFirst

Description

AnswerFirst is a professional answering service company that specializes in providing customer service and communication solutions. Their offerings include call answering, virtual receptionist services, appointment scheduling, and more, tailored to meet the needs of various industries such as healthcare, legal, and real estate. The company emphasizes enhancing customer engagement and ensuring effective communication by employing well-trained staff and using advanced technology.

Overview Provided by:

Recent AnswerFirst Reviews

EK
edie k.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great company! Really helped me grow my business..."
Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner.
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Best Answering Service With The Best Pricing"
Their pricing. I pay an affordable monthly base rate and then a per minute rate only when they actually take calls for me.

AnswerFirst Media

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2 AnswerFirst Reviews

5.0 out of 5
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2 AnswerFirst Reviews
5.0 out of 5
2 AnswerFirst Reviews
5.0 out of 5
G2 reviews are authentic and verified.
EK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about AnswerFirst?

Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner. Review collected by and hosted on G2.com.

What do you dislike about AnswerFirst?

Daily call logs are emailed. I do not really need this information but others may benefit from it. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerFirst:

Very professional service - no difficult to understand accents. Custom designed to meet my company's unique needs. Excellent customer service for my clients and my business. Quick response to questions and needs. Review collected by and hosted on G2.com.

What problems is AnswerFirst solving and how is that benefiting you?

I started a small clinic and did not need to hire any front desk staff inititally. Answer First functioned as my receptionist. They took the time to understand my unique needs and customer service philosophy. They provided helpful insight and suggestions too. For automated recordings they provided me script samples and shared with me demo recordings to assure I was satisfied. I highly reccommend them. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
GM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AnswerFirst?

Their pricing. I pay an affordable monthly base rate and then a per minute rate only when they actually take calls for me. Review collected by and hosted on G2.com.

What do you dislike about AnswerFirst?

I wish they had an app that allowed me to control some of the features instead of just having a web portal. The web portal works fine but I think an app would be easier to use from my phone when I am on the go. Review collected by and hosted on G2.com.

What problems is AnswerFirst solving and how is that benefiting you?

I was missing important phone calls (new sales leads) due to being in meetings and on other calls. AnswerFirst ensures all of my business calls are answered by a live English-speaking customer service professional instead of going to my voicemail. Their ability to answer all of my calls professionally and promptly has led to me earning more business. Review collected by and hosted on G2.com.

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