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Top Free Shared Inbox Software

Check out our list of free Shared Inbox Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Shared Inbox Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
57 Shared Inbox Products Available
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Front
(2,299)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Integrations
    Average: 8.5
    8.4
    Trends
    Average: 7.9
    8.6
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Thomas C.
    TC
    I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you... Read review
    Manon B.
    MB
    Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    509 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.7
Integrations
Average: 8.5
8.4
Trends
Average: 7.9
8.6
Performance Tracking
Average: 8.2
Thomas C.
TC
I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you... Read review
Manon B.
MB
Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,423 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
HubSpot Service Hub
(2,539)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Shared Inbox software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.4
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 7.9
    8.4
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Construction
    AC
    I love the ability to track "tickets" in the actual CRM that I am using. Read review
    Verified User in Consulting
    UC
    User friendly, the dashboards are clear, and the drag-and-drop functionalities make customizing pipelines and workflows straightforward. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.4
Integrations
Average: 8.5
8.0
Trends
Average: 7.9
8.4
Performance Tracking
Average: 8.2
Verified User in Construction
AC
I love the ability to track "tickets" in the actual CRM that I am using. Read review
Verified User in Consulting
UC
User friendly, the dashboards are clear, and the drag-and-drop functionalities make customizing pipelines and workflows straightforward. Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,112 Twitter followers
LinkedIn® Page
www.linkedin.com
10,439 employees on LinkedIn®

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Hiver
(1,228)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 7.9
    8.2
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Airlines/Aviation
    UA
    The ability to have a shared inbox is crucial to my non-profit organization's success. We regularly get multiple emails per day spanning across... Read review
    Verified User in Marketing and Advertising
    UM
    Very easy to use and amazing customer support. Even with the free version, it works perfectly to manage Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrexIt, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,694 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.2
Integrations
Average: 8.5
8.0
Trends
Average: 7.9
8.2
Performance Tracking
Average: 8.2
Verified User in Airlines/Aviation
UA
The ability to have a shared inbox is crucial to my non-profit organization's success. We regularly get multiple emails per day spanning across... Read review
Verified User in Marketing and Advertising
UM
Very easy to use and amazing customer support. Even with the free version, it works perfectly to manage Read review
Seller Details
Seller
GrexIt, Inc.
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,694 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
Zendesk Support Suite
(6,222)4.3 out of 5
Optimized for quick response
7th Easiest To Use in Shared Inbox software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
    • Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
    • Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Integrations
    Average: 8.5
    7.7
    Trends
    Average: 7.9
    8.0
    Performance Tracking
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
  • Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
  • Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.3
8.1
Integrations
Average: 8.5
7.7
Trends
Average: 7.9
8.0
Performance Tracking
Average: 8.2
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,057 Twitter followers
LinkedIn® Page
www.linkedin.com
7,175 employees on LinkedIn®
Gmelius
(776)4.4 out of 5
26th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, G

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gmelius features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Integrations
    Average: 8.5
    7.8
    Trends
    Average: 7.9
    8.1
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Business M.
    BM
    Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
    Verified User in Hospital & Health Care
    AH
    I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gmelius SA
    Year Founded
    2016
    HQ Location
    Geneva
    Twitter
    @gmelius
    1,806 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, G

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.3
Integrations
Average: 8.5
7.8
Trends
Average: 7.9
8.1
Performance Tracking
Average: 8.2
Business M.
BM
Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
Verified User in Hospital & Health Care
AH
I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
Seller Details
Seller
Gmelius SA
Year Founded
2016
HQ Location
Geneva
Twitter
@gmelius
1,806 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Learn more
Missive
(493)4.7 out of 5
1st Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

    Users
    • CEO
    • Owner
    Industries
    • Construction
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Missive features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.5
    Integrations
    Average: 8.5
    7.5
    Trends
    Average: 7.9
    7.7
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • A A Sg Putri Puspita S.
    AS
    The Missive app has been incredibly helpful for us in the professional world. It's a sophisticated application that can be directly connected to... Read review
    Verified User in Environmental Services
    UE
    Missive's chat function, i.e. the ability to discuss responses to and tasks from emails right below the email is super convenient. I also like the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,653 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

Users
  • CEO
  • Owner
Industries
  • Construction
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
Missive features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
8.5
Integrations
Average: 8.5
7.5
Trends
Average: 7.9
7.7
Performance Tracking
Average: 8.2
A A Sg Putri Puspita S.
AS
The Missive app has been incredibly helpful for us in the professional world. It's a sophisticated application that can be directly connected to... Read review
Verified User in Environmental Services
UE
Missive's chat function, i.e. the ability to discuss responses to and tasks from emails right below the email is super convenient. I also like the... Read review
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,653 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Freshdesk
(3,548)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Shared Inbox software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Integrations
    Average: 8.5
    8.4
    Trends
    Average: 7.9
    8.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Telecommunications
    UT
    Cost is the major factor, but the easy to use interface must be mentioned as well. Read review
    Verified User in Hospital & Health Care
    AH
    The ability to automate several tasks which has allowed us to free up agents for that great customer service feel. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,870 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,427 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.2
Integrations
Average: 8.5
8.4
Trends
Average: 7.9
8.5
Performance Tracking
Average: 8.2
Verified User in Telecommunications
UT
Cost is the major factor, but the easy to use interface must be mentioned as well. Read review
Verified User in Hospital & Health Care
AH
The ability to automate several tasks which has allowed us to free up agents for that great customer service feel. Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,870 Twitter followers
LinkedIn® Page
www.linkedin.com
8,427 employees on LinkedIn®
Fin by Intercom
(3,448)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Shared Inbox software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-driven customer support platform designed to automate repetitive customer queries, allowing teams to focus on more complex issues.
    • Users like the platform's ability to handle a large volume of repetitive customer queries, its seamless integration with existing systems, and its adaptability to complex questions.
    • Users experienced challenges with the change management for customers, occasional outdated information returned by the AI, and limitations in customization of responses.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 7.9
    8.4
    Performance Tracking
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,744 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-driven customer support platform designed to automate repetitive customer queries, allowing teams to focus on more complex issues.
  • Users like the platform's ability to handle a large volume of repetitive customer queries, its seamless integration with existing systems, and its adaptability to complex questions.
  • Users experienced challenges with the change management for customers, occasional outdated information returned by the AI, and limitations in customization of responses.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.7
Integrations
Average: 8.5
8.2
Trends
Average: 7.9
8.4
Performance Tracking
Average: 8.2
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,165 Twitter followers
LinkedIn® Page
www.linkedin.com
1,744 employees on LinkedIn®
Drag
(258)4.5 out of 5
21st Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 86% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.4
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 7.9
    8.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Writing and Editing
    UW
    It's nice to have to-do lists lodged in email, so that there's no toggling between various tasks. At the moment I am using the free, personal... Read review
    Verified User in Consumer Services
    AC
    Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DragApp.com
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,083 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 86% Small-Business
  • 11% Mid-Market
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.4
Integrations
Average: 8.5
8.3
Trends
Average: 7.9
8.5
Performance Tracking
Average: 8.2
Verified User in Writing and Editing
UW
It's nice to have to-do lists lodged in email, so that there's no toggling between various tasks. At the moment I am using the free, personal... Read review
Verified User in Consumer Services
AC
Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took... Read review
Seller Details
Seller
DragApp.com
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,083 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Learn more
Help Scout
(409)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Shared Inbox software
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    8.5
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 7.9
    8.4
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RR
    When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
    Verified User in Higher Education
    AH
    We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
8.5
Integrations
Average: 8.5
8.3
Trends
Average: 7.9
8.4
Performance Tracking
Average: 8.2
RR
When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
Verified User in Higher Education
AH
We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,720 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
GrooveHQ
(193)4.6 out of 5
16th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GrooveHQ features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Integrations
    Average: 8.5
    8.1
    Trends
    Average: 7.9
    8.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Corey P.
    CP
    I looked at dozens of alternative options, including shared inboxes and email ticketing systems, and GrooveHQ was the most feature-rich for the... Read review
    Clayton J.
    CJ
    Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrooveHQ
    Year Founded
    2011
    HQ Location
    Newport, RI
    Twitter
    @Groove
    6,778 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 22% Mid-Market
GrooveHQ features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
8.7
Integrations
Average: 8.5
8.1
Trends
Average: 7.9
8.5
Performance Tracking
Average: 8.2
Corey P.
CP
I looked at dozens of alternative options, including shared inboxes and email ticketing systems, and GrooveHQ was the most feature-rich for the... Read review
Clayton J.
CJ
Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in... Read review
Seller Details
Seller
GrooveHQ
Year Founded
2011
HQ Location
Newport, RI
Twitter
@Groove
6,778 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Learn more
Helpwise
(181)4.6 out of 5
23rd Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.6
    Integrations
    Average: 8.5
    8.5
    Trends
    Average: 7.9
    8.1
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MT
    First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we... Read review
    Verified User in Online Media
    UO
    Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.6
Integrations
Average: 8.5
8.5
Trends
Average: 7.9
8.1
Performance Tracking
Average: 8.2
MT
First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we... Read review
Verified User in Online Media
UO
Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than... Read review
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
299 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®
Learn more
Glassix
(201)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Integrations
    Average: 8.5
    9.5
    Trends
    Average: 7.9
    9.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AN
    What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
    Leon E.
    LE
    I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.4
Integrations
Average: 8.5
9.5
Trends
Average: 7.9
9.5
Performance Tracking
Average: 8.2
AN
What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
Leon E.
LE
I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Learn more
Trengo
(231)4.3 out of 5
27th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    7.5
    Integrations
    Average: 8.5
    7.1
    Trends
    Average: 7.9
    7.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    I would highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
7.5
Integrations
Average: 8.5
7.1
Trends
Average: 7.9
7.5
Performance Tracking
Average: 8.2
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
I would highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Learn more
DevRev
(133)4.5 out of 5
25th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Integrations
    Average: 8.5
    8.6
    Trends
    Average: 7.9
    8.3
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,032 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 39% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.3
Integrations
Average: 8.5
8.6
Trends
Average: 7.9
8.3
Performance Tracking
Average: 8.2
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,032 Twitter followers
LinkedIn® Page
www.linkedin.com
655 employees on LinkedIn®
Learn more
Keeping
(63)4.5 out of 5
17th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

    Users
    No information available
    Industries
    • Retail
    • Higher Education
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keeping features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 7.9
    8.3
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Andrew M.
    AM
    I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource... Read review
    Jae R.
    JR
    The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keeping
    Year Founded
    2007
    HQ Location
    Brooklyn, NY
    Twitter
    @keepingcom
    181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

Users
No information available
Industries
  • Retail
  • Higher Education
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Keeping features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
8.2
Integrations
Average: 8.5
8.0
Trends
Average: 7.9
8.3
Performance Tracking
Average: 8.2
Andrew M.
AM
I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource... Read review
Jae R.
JR
The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The... Read review
Seller Details
Seller
Keeping
Year Founded
2007
HQ Location
Brooklyn, NY
Twitter
@keepingcom
181 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Learn more
Kayako
(219)4.0 out of 5
29th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.5
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 7.9
    7.9
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Services
    UC
    Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
    RU
    Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ignite Enterprise Software Solutions
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
8.5
Integrations
Average: 8.5
8.2
Trends
Average: 7.9
7.9
Performance Tracking
Average: 8.2
Verified User in Consumer Services
UC
Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
RU
Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
Seller Details
Seller
Ignite Enterprise Software Solutions
HQ Location
Austin, TX
Twitter
@ignitetech
442 Twitter followers
LinkedIn® Page
www.linkedin.com
275 employees on LinkedIn®
Learn more
Enchant
(57)4.8 out of 5
9th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Integrations
    Average: 8.5
    9.1
    Trends
    Average: 7.9
    9.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Goods
    AC
    integration with multiple shopify accounts Read review
    AL
    We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    118 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
9.2
Integrations
Average: 8.5
9.1
Trends
Average: 7.9
9.5
Performance Tracking
Average: 8.2
Verified User in Consumer Goods
AC
integration with multiple shopify accounts Read review
AL
We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they... Read review
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
118 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Learn more
Emailgistics
(27)4.7 out of 5
13th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$13.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emailgistics features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    7.8
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 7.9
    8.7
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    AI
    Auto load balancing email assignment. Fair price. Reports Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emailgistics
    Company Website
    Year Founded
    2018
    HQ Location
    Oakville, CA
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, pr

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
Emailgistics features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
7.8
Integrations
Average: 8.5
7.4
Trends
Average: 7.9
8.7
Performance Tracking
Average: 8.2
Verified User in Insurance
AI
Auto load balancing email assignment. Fair price. Reports Read review
Seller Details
Seller
Emailgistics
Company Website
Year Founded
2018
HQ Location
Oakville, CA
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Helpmonks
(26)4.3 out of 5
28th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$19 - $39 - $69 per ma...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpmonks features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    7.7
    Integrations
    Average: 8.5
    8.9
    Trends
    Average: 7.9
    8.5
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Evert-Jan v.
    EV
    Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support Read review
    Dave C.
    DC
    It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpmonks
    Year Founded
    2013
    HQ Location
    Syracuse, New York
    Twitter
    @helpmonks
    2,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
Helpmonks features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
7.7
Integrations
Average: 8.5
8.9
Trends
Average: 7.9
8.5
Performance Tracking
Average: 8.2
Evert-Jan v.
EV
Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support Read review
Dave C.
DC
It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it... Read review
Seller Details
Seller
Helpmonks
Year Founded
2013
HQ Location
Syracuse, New York
Twitter
@helpmonks
2,112 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Learn more
Mojo Helpdesk
(242)4.4 out of 5
20th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Integrations
    Average: 8.5
    7.2
    Trends
    Average: 7.9
    7.7
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • TP
    MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
    Verified User in Construction
    AC
    Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    723 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.3
Integrations
Average: 8.5
7.2
Trends
Average: 7.9
7.7
Performance Tracking
Average: 8.2
TP
MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
Verified User in Construction
AC
Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
723 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Learn more
Crisp
(175)4.5 out of 5
24th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Integrations
    Average: 8.5
    7.3
    Trends
    Average: 7.9
    7.6
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alexandre C.
    AC
    The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and fluid, allows for organization and... Read review
    Simon H.
    SH
    The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    Twitter
    @crisp_im
    4,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.1
Integrations
Average: 8.5
7.3
Trends
Average: 7.9
7.6
Performance Tracking
Average: 8.2
Alexandre C.
AC
The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and fluid, allows for organization and... Read review
Simon H.
SH
The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast.... Read review
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
Twitter
@crisp_im
4,455 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Learn more
Brevo Marketing Platform
(2,356)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Shared Inbox software
View top Consulting Services for Brevo Marketing Platform
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brevo is an email marketing platform that allows users to manage campaigns, automate emails, and track performance.
    • Reviewers frequently mention the platform's ease of use, intuitive design, and helpful customer support, as well as its ability to integrate with other tools and systems.
    • Reviewers mentioned some issues with the platform, such as a lack of detailed customization options in the reporting dashboard, difficulties with adding new individual contacts, and a desire for more advanced reporting features and training materials.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brevo Marketing Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.5
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 7.9
    8.7
    Performance Tracking
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brevo
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @brevo_official
    15,924 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    788 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brevo is an email marketing platform that allows users to manage campaigns, automate emails, and track performance.
  • Reviewers frequently mention the platform's ease of use, intuitive design, and helpful customer support, as well as its ability to integrate with other tools and systems.
  • Reviewers mentioned some issues with the platform, such as a lack of detailed customization options in the reporting dashboard, difficulties with adding new individual contacts, and a desire for more advanced reporting features and training materials.
Brevo Marketing Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.5
Integrations
Average: 8.5
8.2
Trends
Average: 7.9
8.7
Performance Tracking
Average: 8.2
Seller Details
Seller
Brevo
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@brevo_official
15,924 Twitter followers
LinkedIn® Page
www.linkedin.com
788 employees on LinkedIn®
intheloop.io
(19)4.9 out of 5
14th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • intheloop.io features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Integrations
    Average: 8.5
    9.4
    Trends
    Average: 7.9
    8.9
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Management Consulting
    EM
    I love how I can chat directly or within teams in the same app as I can do my usual email, plus I can have internal discussions around emails. The... Read review
    Verified User in Financial Services
    AF
    Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Loop Email
    Year Founded
    2006
    HQ Location
    London, London
    Twitter
    @loop_email
    2,289 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em

Users
No information available
Industries
No information available
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
intheloop.io features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
8.3
Integrations
Average: 8.5
9.4
Trends
Average: 7.9
8.9
Performance Tracking
Average: 8.2
Verified User in Management Consulting
EM
I love how I can chat directly or within teams in the same app as I can do my usual email, plus I can have internal discussions around emails. The... Read review
Verified User in Financial Services
AF
Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most... Read review
Seller Details
Seller
Loop Email
Year Founded
2006
HQ Location
London, London
Twitter
@loop_email
2,289 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Learn more
BoldDesk
(75)4.5 out of 5
19th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 55% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Integrations
    Average: 8.5
    8.9
    Trends
    Average: 7.9
    8.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Human Resources
    AH
    Easy to use and understand. Friendly and helpful customer support! Read review
    AC
    Simple, easy to use, simplified migration, intuitive interface and features. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion®
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    12,049 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 55% Small-Business
  • 41% Mid-Market
BoldDesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
9.1
Integrations
Average: 8.5
8.9
Trends
Average: 7.9
8.0
Performance Tracking
Average: 8.2
Verified User in Human Resources
AH
Easy to use and understand. Friendly and helpful customer support! Read review
AC
Simple, easy to use, simplified migration, intuitive interface and features. Read review
Seller Details
Seller
Syncfusion®
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
12,049 Twitter followers
LinkedIn® Page
www.linkedin.com
2,128 employees on LinkedIn®
Spark for Teams
(14)4.7 out of 5
11th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spark for Teams features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Integrations
    Average: 8.5
    5.2
    Trends
    Average: 7.9
    5.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Tomasz P.
    TP
    Initially I loved the easy onboarding, implementing the IMAP with my google business account adn have it up and running within minutes. Now the... Read review
    Mike G.
    MG
    Spark Mail has completely transformed how I manage my emails and collaborate with my team. The snoozing feature is key, allowing me to defer emails... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Readdle
    Year Founded
    2007
    HQ Location
    Odessa, Ukraine
    Twitter
    @Readdle
    26,129 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    292 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
Spark for Teams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
8.2
Integrations
Average: 8.5
5.2
Trends
Average: 7.9
5.0
Performance Tracking
Average: 8.2
Tomasz P.
TP
Initially I loved the easy onboarding, implementing the IMAP with my google business account adn have it up and running within minutes. Now the... Read review
Mike G.
MG
Spark Mail has completely transformed how I manage my emails and collaborate with my team. The snoozing feature is key, allowing me to defer emails... Read review
Seller Details
Seller
Readdle
Year Founded
2007
HQ Location
Odessa, Ukraine
Twitter
@Readdle
26,129 Twitter followers
LinkedIn® Page
www.linkedin.com
292 employees on LinkedIn®
Learn more
Tidio
(1,752)4.7 out of 5
Optimized for quick response
22nd Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service platform that combines live chat with automation, providing a centralized hub for customer interactions and inquiries.
    • Users like the ease of use, clean interface, and the ability to automate common questions with Lyro, as well as the flexibility to handle both support and marketing flows within the same tool.
    • Reviewers noted that some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses, and the AI options are currently still quite basic, sometimes struggling with more complex or nuanced queries.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.0
    Integrations
    Average: 8.5
    9.0
    Trends
    Average: 7.9
    8.8
    Performance Tracking
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service platform that combines live chat with automation, providing a centralized hub for customer interactions and inquiries.
  • Users like the ease of use, clean interface, and the ability to automate common questions with Lyro, as well as the flexibility to handle both support and marketing flows within the same tool.
  • Reviewers noted that some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses, and the AI options are currently still quite basic, sometimes struggling with more complex or nuanced queries.
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
8.0
Integrations
Average: 8.5
9.0
Trends
Average: 7.9
8.8
Performance Tracking
Average: 8.2
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
LiveAgent
(1,513)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service product that integrates various communication channels and features for efficient customer interaction and ticket management.
    • Reviewers frequently mention the ease of use, efficient customer support, and the ability to handle customer inquiries via live chat, as well as the integration of AI features and the organization of incoming tickets.
    • Users mentioned issues with the date of migration not being retained during system migration, the need for better integration with WhatsApp Business API, the absence of a dedicated account manager, and difficulties with the phone system setup.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Integrations
    Average: 8.5
    9.2
    Trends
    Average: 7.9
    9.2
    Performance Tracking
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service product that integrates various communication channels and features for efficient customer interaction and ticket management.
  • Reviewers frequently mention the ease of use, efficient customer support, and the ability to handle customer inquiries via live chat, as well as the integration of AI features and the organization of incoming tickets.
  • Users mentioned issues with the date of migration not being retained during system migration, the need for better integration with WhatsApp Business API, the absence of a dedicated account manager, and difficulties with the phone system setup.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.2
Integrations
Average: 8.5
9.2
Trends
Average: 7.9
9.2
Performance Tracking
Average: 8.2
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
494 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Salesmsg
(316)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professiona

    Users
    • Owner
    • Sales
    Industries
    • Health, Wellness and Fitness
    • Real Estate
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesmsg features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    9.6
    Trends
    Average: 7.9
    10.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • CA
    Impressed with the constant roll out of new features. It keeps things fun and adds value to my business. Their customer support team has been... Read review
    BG
    I can't express enough how delighted I am with this online texting provider! From my first interaction with the service, I've been absolutely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesmsg
    Company Website
    Year Founded
    2017
    HQ Location
    Delray Beach, FL
    Twitter
    @salesmsg
    141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professiona

Users
  • Owner
  • Sales
Industries
  • Health, Wellness and Fitness
  • Real Estate
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
Salesmsg features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
9.6
Trends
Average: 7.9
10.0
Performance Tracking
Average: 8.2
CA
Impressed with the constant roll out of new features. It keeps things fun and adds value to my business. Their customer support team has been... Read review
BG
I can't express enough how delighted I am with this online texting provider! From my first interaction with the service, I've been absolutely... Read review
Seller Details
Seller
Salesmsg
Company Website
Year Founded
2017
HQ Location
Delray Beach, FL
Twitter
@salesmsg
141 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
HelpCrunch
(232)4.7 out of 5
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    9.7
    Integrations
    Average: 8.5
    8.7
    Trends
    Average: 7.9
    9.6
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Maister D.
    MD
    1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat,... Read review
    Максим .
    М
    HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    333 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
9.7
Integrations
Average: 8.5
8.7
Trends
Average: 7.9
9.6
Performance Tracking
Average: 8.2
Maister D.
MD
1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat,... Read review
Максим .
М
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
333 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Learn more
eDesk
(26)4.2 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    No information available
    Industries
    • Retail
    • Automotive
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Integrations
    Average: 8.5
    8.8
    Trends
    Average: 7.9
    8.8
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • CV
    All communications with customers can be centralized in one location which makes for easy organization. Read review
    Julián S.
    JS
    It's a good tool to get the messages from different marketplaces and sales channels in one place. It has some interesting template tools that help... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
No information available
Industries
  • Retail
  • Automotive
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
eDesk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.3
9.6
Integrations
Average: 8.5
8.8
Trends
Average: 7.9
8.8
Performance Tracking
Average: 8.2
CV
All communications with customers can be centralized in one location which makes for easy organization. Read review
Julián S.
JS
It's a good tool to get the messages from different marketplaces and sales channels in one place. It has some interesting template tools that help... Read review
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
Learn more
ProProfs Help Desk
(18)4.7 out of 5
Save to My Lists
Entry Level Price:$ 0
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProProfs Help Desk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Briana P.
    BP
    I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
    Cindy W.
    CW
    I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 22% Mid-Market
ProProfs Help Desk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Briana P.
BP
I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
Cindy W.
CW
I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,962 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
Learn more
Unipile
(14)4.2 out of 5
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending Link

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unipile features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 7.9
    9.6
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sonal B.
    SB
    Free to use, organises well for your custom needs and very user friendly. Makes my job much easier as it inboxes and then organise each task Read review
    Dirisala L.
    DL
    I love about Unipile is it avoids the complexities of integrating messaging functionality by reducing development time and cost by using a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unipile
    Year Founded
    2020
    HQ Location
    Riorges, FR
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending Link

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 36% Small-Business
Unipile features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.2
Integrations
Average: 8.5
8.3
Trends
Average: 7.9
9.6
Performance Tracking
Average: 8.2
Sonal B.
SB
Free to use, organises well for your custom needs and very user friendly. Makes my job much easier as it inboxes and then organise each task Read review
Dirisala L.
DL
I love about Unipile is it avoids the complexities of integrating messaging functionality by reducing development time and cost by using a... Read review
Seller Details
Seller
Unipile
Year Founded
2020
HQ Location
Riorges, FR
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Learn more
Zendo
(10)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendo features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Integrations
    Average: 8.5
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Massimo B.
    MB
    I had been looking for a tool to manage customer care for years. I had tried both Zendesk and Freshdesk but Zendo is really the one for me. An... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MPC
    Year Founded
    2012
    HQ Location
    Katowice, PL
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of

Users
No information available
Industries
No information available
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Zendo features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.2
Integrations
Average: 8.5
0.0
No information available
0.0
No information available
Massimo B.
MB
I had been looking for a tool to manage customer care for years. I had tried both Zendesk and Freshdesk but Zendo is really the one for me. An... Read review
Seller Details
Seller
MPC
Year Founded
2012
HQ Location
Katowice, PL
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Learn more
OneHash Chat
(13)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OneHash Chat features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Integrations
    Average: 8.5
    8.9
    Trends
    Average: 7.9
    9.4
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Puru J.
    PJ
    These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation,... Read review
    Gaurav Y.
    GY
    The setup is very easy to achieve and also the pricing is justifiable. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OneHash
    Year Founded
    2020
    HQ Location
    Delaware
    Twitter
    @OneHash
    455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 38% Mid-Market
OneHash Chat features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
8.3
Integrations
Average: 8.5
8.9
Trends
Average: 7.9
9.4
Performance Tracking
Average: 8.2
Puru J.
PJ
These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation,... Read review
Gaurav Y.
GY
The setup is very easy to achieve and also the pricing is justifiable. Read review
Seller Details
Seller
OneHash
Year Founded
2020
HQ Location
Delaware
Twitter
@OneHash
455 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Learn more
Zowie
(73)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s

    Users
    No information available
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zowie features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    9.4
    Trends
    Average: 7.9
    9.2
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Aleksandra G.
    AG
    Zowie works seamlessly with Messenger !! Read review
    Verified User in Information Technology and Services
    AI
    We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zowie Inc.
    Year Founded
    2019
    HQ Location
    New York
    Twitter
    @ZowieAI
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s

Users
No information available
Industries
  • Retail
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Zowie features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
9.4
Trends
Average: 7.9
9.2
Performance Tracking
Average: 8.2
Aleksandra G.
AG
Zowie works seamlessly with Messenger !! Read review
Verified User in Information Technology and Services
AI
We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is... Read review
Seller Details
Seller
Zowie Inc.
Year Founded
2019
HQ Location
New York
Twitter
@ZowieAI
139 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Learn more
MailClark
(11)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 00

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MailClark features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 7.9
    9.2
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Timothy Z.
    TZ
    I'm glad they have a free option for people like me who love the app but only use it for one inbox in one channel in Slack. The paid plans seem... Read review
    Brian S.
    BS
    We had a problem at Orlando Fringe. We couldn't spread the word to all of the people that needed to know when a show during our festival was sold... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MailClark
    Year Founded
    2014
    HQ Location
    Lyon, FR
    Twitter
    @MailClarkAI
    1,096 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 00

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 45% Mid-Market
MailClark features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
8.3
Trends
Average: 7.9
9.2
Performance Tracking
Average: 8.2
Timothy Z.
TZ
I'm glad they have a free option for people like me who love the app but only use it for one inbox in one channel in Slack. The paid plans seem... Read review
Brian S.
BS
We had a problem at Orlando Fringe. We couldn't spread the word to all of the people that needed to know when a show during our festival was sold... Read review
Seller Details
Seller
MailClark
Year Founded
2014
HQ Location
Lyon, FR
Twitter
@MailClarkAI
1,096 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Learn more
RogerRoger
(3)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be proce

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RogerRoger features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    5.0
    Trends
    Average: 7.9
    5.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Hlib T.
    HT
    I really appreciate how RogerRoger makes managing emails and tasks in one place super simple. It’s like having a shared inbox mixed with a project... Read review
    Mark E.
    ME
    What I like best besides the obvious LinkedIn PowerUp, is the agility of the team, the real connection they have with their users and how fast and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Peter Jacobs
    HQ Location
    Hardenberg, NL
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be proce

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
RogerRoger features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
5.0
Trends
Average: 7.9
5.0
Performance Tracking
Average: 8.2
Hlib T.
HT
I really appreciate how RogerRoger makes managing emails and tasks in one place super simple. It’s like having a shared inbox mixed with a project... Read review
Mark E.
ME
What I like best besides the obvious LinkedIn PowerUp, is the agility of the team, the real connection they have with their users and how fast and... Read review
Seller Details
Seller
Peter Jacobs
HQ Location
Hardenberg, NL
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Learn more
Sortd for Gmail
(20)4.3 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Busi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sortd for Gmail features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Michelle M.
    MM
    My favorite features: 1. Being able to create a board for to-dos and things that I need to respond to or get things done. I can put due dates on... Read review
    Tierney S.
    TS
    This software has been a game changer for me. The ability to thread multiple emails together into 1 task is the best feature. Emails no longer get... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sortd
    HQ Location
    Newark, Delaware
    Twitter
    @GetSortd
    4,386 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Busi

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 15% Mid-Market
Sortd for Gmail features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Michelle M.
MM
My favorite features: 1. Being able to create a board for to-dos and things that I need to respond to or get things done. I can put due dates on... Read review
Tierney S.
TS
This software has been a game changer for me. The ability to thread multiple emails together into 1 task is the best feature. Emails no longer get... Read review
Seller Details
Seller
Sortd
HQ Location
Newark, Delaware
Twitter
@GetSortd
4,386 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Learn more
Spike
(241)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spike is an AI-powered communication workspace that turns your inbox into a productivity hub. By reinventing email into a chat-like experience and integrating intelligent collaboration tools, Spike he

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    3.3
    Integrations
    Average: 8.5
    3.3
    Trends
    Average: 7.9
    5.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Mental Health Care
    UM
    By using Spike,I can organize my mail box so easily. I can take the annoying massages into trash box so easily. And,mails are easy to see the... Read review
    Omar S.
    OS
    Have you ever gotten lost in a conversation on social media? The dialogue just flows as you enjoy the interaction. Why should responding to your... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spike
    Year Founded
    2014
    HQ Location
    Herzliya, IL
    Twitter
    @SpikeNowHQ
    3,091 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spike is an AI-powered communication workspace that turns your inbox into a productivity hub. By reinventing email into a chat-like experience and integrating intelligent collaboration tools, Spike he

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 15% Mid-Market
Spike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
3.3
Integrations
Average: 8.5
3.3
Trends
Average: 7.9
5.0
Performance Tracking
Average: 8.2
Verified User in Mental Health Care
UM
By using Spike,I can organize my mail box so easily. I can take the annoying massages into trash box so easily. And,mails are easy to see the... Read review
Omar S.
OS
Have you ever gotten lost in a conversation on social media? The dialogue just flows as you enjoy the interaction. Why should responding to your... Read review
Seller Details
Seller
Spike
Year Founded
2014
HQ Location
Herzliya, IL
Twitter
@SpikeNowHQ
3,091 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Learn more
Cerb
(2)3.8 out of 5
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedba

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cerb features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • James O.
    JO
    There are lots of options to modify views for personal pages. Read review
    Verified User in Hospitality
    AH
    The amount of customization. Setting up Easy or complex workflows tailor made for your teams to stay efficient. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Webgroup Media
    HQ Location
    Brea, CA
    Twitter
    @webgroupmedia
    41 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedba

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
Cerb features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
James O.
JO
There are lots of options to modify views for personal pages. Read review
Verified User in Hospitality
AH
The amount of customization. Setting up Easy or complex workflows tailor made for your teams to stay efficient. Read review
Seller Details
Seller
Webgroup Media
HQ Location
Brea, CA
Twitter
@webgroupmedia
41 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Learn more
HighLevel
(499)4.6 out of 5
View top Consulting Services for HighLevel
Save to My Lists
Entry Level Price:$297.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 64% Small-Business
    • 2% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is a multi-functional platform that offers a variety of services including automation, AI agents, and integration with other tools, aimed at streamlining marketing, sales, and client management for businesses.
    • Reviewers frequently mention the vast array of applications, the seamless integration with other tools, the automation capabilities, and the all-in-one functionality as standout features that enhance productivity and operational efficiency.
    • Reviewers mentioned issues with the steep learning curve, lack of technical support in certain languages, limitations in payment options for certain countries, and slow load times for clients in various countries.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HighLevel features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    6,529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,490 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 64% Small-Business
  • 2% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is a multi-functional platform that offers a variety of services including automation, AI agents, and integration with other tools, aimed at streamlining marketing, sales, and client management for businesses.
  • Reviewers frequently mention the vast array of applications, the seamless integration with other tools, the automation capabilities, and the all-in-one functionality as standout features that enhance productivity and operational efficiency.
  • Reviewers mentioned issues with the steep learning curve, lack of technical support in certain languages, limitations in payment options for certain countries, and slow load times for clients in various countries.
HighLevel features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
6,529 Twitter followers
LinkedIn® Page
www.linkedin.com
1,490 employees on LinkedIn®
Chatwoot
(14)4.5 out of 5
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatwoot features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    0.0
    Trends
    Average: 7.9
    0.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Education Management
    EE
    Free plan is great with integration options better than Livechat. Read review
    AS
    Consolidation of communications and interactions from multiple platforms like email, social media, etc Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatwoot
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte

Users
No information available
Industries
No information available
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
Chatwoot features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
0.0
Trends
Average: 7.9
0.0
Performance Tracking
Average: 8.2
Verified User in Education Management
EE
Free plan is great with integration options better than Livechat. Read review
AS
Consolidation of communications and interactions from multiple platforms like email, social media, etc Read review
Seller Details
Seller
Chatwoot
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Learn more
Desku.io
(31)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desku.io features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    0.0
    No information available
    10.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jairo R.
    JR
    The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need... Read review
    Verified User in Computer Software
    EC
    The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Desku.io
    Year Founded
    2022
    HQ Location
    Dover, US
    Twitter
    @DeskuHQ
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

Users
No information available
Industries
  • Computer Software
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Desku.io features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
0.0
No information available
10.0
Performance Tracking
Average: 8.2
Jairo R.
JR
The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need... Read review
Verified User in Computer Software
EC
The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the... Read review
Seller Details
Seller
Desku.io
Year Founded
2022
HQ Location
Dover, US
Twitter
@DeskuHQ
52 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Learn more
Gridlex Ultra Customizable All-In-One App Builder
(4)4.9 out of 5
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gridlex Ultra Customizable All-In-One App Builder features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    10.0
    Trends
    Average: 7.9
    10.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Biotechnology
    AB
    Ability to customize CRM profiles and associated permissions for our specific industry use case. Top-notch customer success team that allows us to... Read review
    Vinoth S.
    VS
    Gridlex Zip gives amazing UX & client communication Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gridlex
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @Gridlex3
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
Gridlex Ultra Customizable All-In-One App Builder features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
10.0
Trends
Average: 7.9
10.0
Performance Tracking
Average: 8.2
Verified User in Biotechnology
AB
Ability to customize CRM profiles and associated permissions for our specific industry use case. Top-notch customer success team that allows us to... Read review
Vinoth S.
VS
Gridlex Zip gives amazing UX & client communication Read review
Seller Details
Seller
Gridlex
Year Founded
2011
HQ Location
Miami, FL
Twitter
@Gridlex3
14 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Learn more
Jelly
(1)5.0 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jelly features and usability ratings that predict user satisfaction
    0.0
    No information available
    5.0
    Integrations
    Average: 8.5
    0.0
    Trends
    Average: 7.9
    0.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MS
    Jelly makes it easy to share responsibility for all the conversations our group has. It's easy to see which conversations need attention, and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Good Enough
    Year Founded
    2022
    HQ Location
    N/A
    Twitter
    @goodenoughllc
    348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Jelly features and usability ratings that predict user satisfaction
0.0
No information available
5.0
Integrations
Average: 8.5
0.0
Trends
Average: 7.9
0.0
Performance Tracking
Average: 8.2
MS
Jelly makes it easy to share responsibility for all the conversations our group has. It's easy to see which conversations need attention, and... Read review
Seller Details
Seller
Good Enough
Year Founded
2022
HQ Location
N/A
Twitter
@goodenoughllc
348 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Learn more
MindBehind
(25)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MindBehind is a conversational A.I management platform, helps non-technical teams to build, launch and growth their chatbots and virtual assistants in a single platform. MindBehind supplies brands of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MindBehind features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    I tried MindBehind to develop a chatbot as Covid-19 information provider. Once I trained the chatbot, response was excellent. No frictions, no bugs... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindBehind
    Year Founded
    2016
    HQ Location
    Istanbul, Maslak
    Twitter
    @mindbehindcom
    119 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MindBehind is a conversational A.I management platform, helps non-technical teams to build, launch and growth their chatbots and virtual assistants in a single platform. MindBehind supplies brands of

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
MindBehind features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
SK
I tried MindBehind to develop a chatbot as Covid-19 information provider. Once I trained the chatbot, response was excellent. No frictions, no bugs... Read review
Seller Details
Seller
MindBehind
Year Founded
2016
HQ Location
Istanbul, Maslak
Twitter
@mindbehindcom
119 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Learn more
Replypad
(1)5.0 out of 5
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replypad is a shared inbox software for teams. Easily manage support@, info@, finance@, etc., team inboxes. Organize all conversations in one place with clear owners, collaborate on customer communica

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replypad features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Integrations
    Average: 8.5
    10.0
    Trends
    Average: 7.9
    10.0
    Performance Tracking
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Akash B.
    AB
    Replypad is the best in the class, it helps to manage, share and organize all conversations in one place which helps in first-class customer... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Skylix ltd dba Replypad
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replypad is a shared inbox software for teams. Easily manage support@, info@, finance@, etc., team inboxes. Organize all conversations in one place with clear owners, collaborate on customer communica

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Replypad features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
10.0
Integrations
Average: 8.5
10.0
Trends
Average: 7.9
10.0
Performance Tracking
Average: 8.2
Akash B.
AB
Replypad is the best in the class, it helps to manage, share and organize all conversations in one place which helps in first-class customer... Read review
Seller Details
Seller
Skylix ltd dba Replypad
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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timetoreply - Success
(4)4.3 out of 5
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Entry Level Price:$19.00
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    timetoreply is an email performance optimization and analytics tool for customer-facing teams globally. With seamless integration into Gmail, Outlook and Microsoft 365, timetoreply empowers your teams

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • timetoreply - Success features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DS
    We are a very process and metric-driven business. In order to improve our service levels and response times to customers, we needed a way to... Read review
    WA
    It's super easy to use and gives great visibility into email usage. Having the ability to measure how many emails are being sent/received and how... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    timetoreply
    Year Founded
    2013
    HQ Location
    Leatherhead, Surrey
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

timetoreply is an email performance optimization and analytics tool for customer-facing teams globally. With seamless integration into Gmail, Outlook and Microsoft 365, timetoreply empowers your teams

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
timetoreply - Success features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
DS
We are a very process and metric-driven business. In order to improve our service levels and response times to customers, we needed a way to... Read review
WA
It's super easy to use and gives great visibility into email usage. Having the ability to measure how many emails are being sent/received and how... Read review
Seller Details
Seller
timetoreply
Year Founded
2013
HQ Location
Leatherhead, Surrey
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
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WorkHub Tasks
(28)5.0 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WorkHub Tasks features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Muhammad U.
    MU
    Genuinely speaking, WorkHub Tasks is fantastic, functional right out of the box, and offers many customization options. It's one of those solutions... Read review
    Saqib A.
    SA
    I use it on a daily basis to create tickets, escalate tickets, and direct our faculty and staff to forms that populate within workhub tasks. It is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WorkHub
    HQ Location
    San Jose, US
    Twitter
    @WorkHubOfficiaI
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
    Ownership
    Ali Shaheen
Product Description
How are these determined?Information
This description is provided by the seller.

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 43% Small-Business
WorkHub Tasks features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Muhammad U.
MU
Genuinely speaking, WorkHub Tasks is fantastic, functional right out of the box, and offers many customization options. It's one of those solutions... Read review
Saqib A.
SA
I use it on a daily basis to create tickets, escalate tickets, and direct our faculty and staff to forms that populate within workhub tasks. It is... Read review
Seller Details
Seller
WorkHub
HQ Location
San Jose, US
Twitter
@WorkHubOfficiaI
64 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Ownership
Ali Shaheen
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Canary for Support
0 ratings
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Entry Level Price:$10.00
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canary for Support is a powerful customer service platform that combines an AI chatbot, smart ticketing, and a shared inbox to help teams resolve support requests faster, more efficiently, and with le

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canary for Support features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canary Mail
    Year Founded
    2017
    HQ Location
    San Francisco, US
    Twitter
    @CanaryMailApp
    7,710 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canary for Support is a powerful customer service platform that combines an AI chatbot, smart ticketing, and a shared inbox to help teams resolve support requests faster, more efficiently, and with le

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Canary for Support features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Canary Mail
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@CanaryMailApp
7,710 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
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chatlyn
(1)5.0 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • chatlyn features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • CH
    We spent weeks searching for the right technology to manage our online conversations across all our platforms and Chatlyn was hands down the best.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    chatlyn
    Year Founded
    2023
    HQ Location
    Vienna, AT
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting you

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
chatlyn features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
CH
We spent weeks searching for the right technology to manage our online conversations across all our platforms and Chatlyn was hands down the best.... Read review
Seller Details
Seller
chatlyn
Year Founded
2023
HQ Location
Vienna, AT
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Learn more
Distrobird
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads fro

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Distrobird features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Distobird
    Year Founded
    2020
    HQ Location
    Alexandria, US
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads fro

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Distrobird features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Distobird
Year Founded
2020
HQ Location
Alexandria, US
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Learn more
HappyFox Help Desk
(135)4.5 out of 5
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Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospitality
    EH
    The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
    RC
    We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,512 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 39% Small-Business
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Verified User in Hospitality
EH
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
RC
We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,512 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
Phone
+1 (949) 535-2220
Learn more
Helprace
(8)4.4 out of 5
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Entry Level Price:$9 user/month
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helprace features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alex K.
    AK
    Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium... Read review
    DR
    I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helprace
    Year Founded
    2011
    HQ Location
    Tampa, FL
    Twitter
    @helpracing
    2,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Ema

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Helprace features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Alex K.
AK
Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium... Read review
DR
I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of... Read review
Seller Details
Seller
Helprace
Year Founded
2011
HQ Location
Tampa, FL
Twitter
@helpracing
2,873 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Learn more
Ontraport
(219)4.5 out of 5
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Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ontraport integrates your marketing, sales and support operations in one unified platform so you can scale, effortlessly. If you’re like most organizations, you have a collection of tech tools that

    Users
    • CEO
    • Owner
    Industries
    • Professional Training & Coaching
    • Marketing and Advertising
    Market Segment
    • 93% Small-Business
    • 4% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ontraport features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Maria L.
    ML
    ONTRAPORT has one of the most user-friendly interfaces in the CRM space. I'd used many CRMs prior to opening my ONTRAPORT account, and none of them... Read review
    Carole C.
    CC
    edited to add: i am fangirling their whole damn support team. they are dreamy. Ontraport impresses me for two reasons. First, OP is the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ontraport
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Ontraport
    12,264 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
    Phone
    +1 (855) 668-7276
Product Description
How are these determined?Information
This description is provided by the seller.

Ontraport integrates your marketing, sales and support operations in one unified platform so you can scale, effortlessly. If you’re like most organizations, you have a collection of tech tools that

Users
  • CEO
  • Owner
Industries
  • Professional Training & Coaching
  • Marketing and Advertising
Market Segment
  • 93% Small-Business
  • 4% Mid-Market
Ontraport features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Maria L.
ML
ONTRAPORT has one of the most user-friendly interfaces in the CRM space. I'd used many CRMs prior to opening my ONTRAPORT account, and none of them... Read review
Carole C.
CC
edited to add: i am fangirling their whole damn support team. they are dreamy. Ontraport impresses me for two reasons. First, OP is the... Read review
Seller Details
Seller
Ontraport
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Ontraport
12,264 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
Phone
+1 (855) 668-7276
Learn more
Yablo
0 ratings
Save to My Lists
Entry Level Price:$11.95
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yablo features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tasks in a Box
    HQ Location
    Antwerpen, BE
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Yablo features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Tasks in a Box
HQ Location
Antwerpen, BE
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Learn more