Service Desk Software Resources

Hey Guillermo, Thanks for posting! A lot of customers use atSpoke for Onboarding by building out Requests Types in the tool (https://help.atspoke.com/article/5evqnqazcy-workflow-inspiration-onboarding-using-custom-request-types). You can pass along requests to each appropriate team (HR, IT, Ops, etc.) and whenever that team applies their specific request type, their tasks are added to the request. For tools that need to be manually assigned, you can utilize an integration like Okta (or one of the other integrations available in atSpoke) or comment on the request with the team member's name responsible for assigning tools (so everything gets tracked in the request). No need to leave atSpoke at all 😀. Hope this helps! - Jonathan

Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA reporting the inbuilt functionality is great.

Hi Wayne, Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was built as “Responsive Web Design” in mind. The feedback we’ve received from customers so far is that FLEX on mobile is a huge improvement that allows you to access all your data and processes, in the same way as your desktop which has made accessing on a mobile device even easier without the need for an App or new interface to learn. I will also feedback to our Development team too as we continually monitor improvements and enhancements for Vivantio and if you’d like to share any further comments to our team please feel free to contact me on nicola.elliott@vivantio.com Kind Regards, Nicola