Service Desk Software Resources
Glossary Terms, Discussions, and Reports to expand your knowledge on Service Desk Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, and reports from industry data.
Service Desk Software Glossary Terms
Service Desk Software Discussions
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Question on: Freshservice
What is Freshservice used for?What is Freshservice used for?
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service adherence levels.
Incident
Service request
Change
Problem
Asset / Configuration Management Database (CMDB)
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Question on: Symantec ServiceDesk
What is Symantec ServiceDesk used for?What is Symantec ServiceDesk used for?
Symantec ServiceDesk is basically used for managing and automating IT service processes in organizations, including tracking and resolving user-reported incidents, identifying and addressing the root causes of these incidents, and facilitating controlled implementation of IT changes.
Service Desk Software Reports
Mid-Market Grid® Report for Service Desk
Summer 2025
G2 Report: Grid® Report
Grid® Report for Service Desk
Summer 2025
G2 Report: Grid® Report
Enterprise Grid® Report for Service Desk
Summer 2025
G2 Report: Grid® Report
Momentum Grid® Report for Service Desk
Summer 2025
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Service Desk
Summer 2025
G2 Report: Grid® Report
Enterprise Grid® Report for Service Desk
Spring 2025
G2 Report: Grid® Report
Small-Business Grid® Report for Service Desk
Spring 2025
G2 Report: Grid® Report
Mid-Market Grid® Report for Service Desk
Spring 2025
G2 Report: Grid® Report
Grid® Report for Service Desk
Spring 2025
G2 Report: Grid® Report
Momentum Grid® Report for Service Desk
Spring 2025
G2 Report: Momentum Grid® Report