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Best Remote Monitoring & Management (RMM) Software for Medium-Sized Businesses

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Remote Monitoring & Management (RMM) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Monitoring & Management (RMM) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Monitoring & Management (RMM) category.

In addition to qualifying for inclusion in the Remote Monitoring & Management (RMM) Software category, to qualify for inclusion in the Medium-Sized Business Remote Monitoring & Management (RMM) Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Remote Monitoring & Management (RMM) Available
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NinjaOne
(2,414)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Remote Monitoring & Management (RMM) software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
    • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
    • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,356
    Features
    908
    Automation
    893
    Customer Support
    794
    Remote Access
    788
    Cons
    Missing Features
    734
    Feature Issues
    330
    Improvement Needed
    322
    Limited Features
    298
    Needs Improvement
    289
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.2
    Ease of Admin
    Average: 8.9
    9.2
    Device Management
    Average: 8.8
    8.6
    Service Management
    Average: 8.5
    9.3
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,596 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
  • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
  • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,356
Features
908
Automation
893
Customer Support
794
Remote Access
788
Cons
Missing Features
734
Feature Issues
330
Improvement Needed
322
Limited Features
298
Needs Improvement
289
NinjaOne features and usability ratings that predict user satisfaction
9.2
Ease of Admin
Average: 8.9
9.2
Device Management
Average: 8.8
8.6
Service Management
Average: 8.5
9.3
Remote Monitoring
Average: 8.9
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,272 Twitter followers
LinkedIn® Page
www.linkedin.com
1,596 employees on LinkedIn®
Datto RMM
(692)4.5 out of 5
5th Easiest To Use in Remote Monitoring & Management (RMM) software
View top Consulting Services for Datto RMM
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 59% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a remote monitoring and management tool that provides features for device monitoring, deployment, management, and automation.
    • Reviewers appreciate the user-friendly interface, robust automation capabilities, seamless integration with other tools, and the ability to manage and monitor devices remotely, highlighting its usefulness in customer support and deployment support.
    • Users reported issues with slow running jobs, errors with Web Remote, limitations in service monitoring, problems with the Agent browser, and difficulties with script deployment and software management.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datto RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    316
    Features
    173
    Automation
    142
    Integrations
    142
    Remote Access
    140
    Cons
    Remote Access Issues
    117
    Feature Issues
    111
    Missing Features
    111
    Slow Performance
    82
    Improvement Needed
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datto RMM features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.9
    9.1
    Device Management
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    9.2
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,568 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 59% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a remote monitoring and management tool that provides features for device monitoring, deployment, management, and automation.
  • Reviewers appreciate the user-friendly interface, robust automation capabilities, seamless integration with other tools, and the ability to manage and monitor devices remotely, highlighting its usefulness in customer support and deployment support.
  • Users reported issues with slow running jobs, errors with Web Remote, limitations in service monitoring, problems with the Agent browser, and difficulties with script deployment and software management.
Datto RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
316
Features
173
Automation
142
Integrations
142
Remote Access
140
Cons
Remote Access Issues
117
Feature Issues
111
Missing Features
111
Slow Performance
82
Improvement Needed
71
Datto RMM features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.9
9.1
Device Management
Average: 8.8
8.7
Service Management
Average: 8.5
9.2
Remote Monitoring
Average: 8.9
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,568 Twitter followers
LinkedIn® Page
www.linkedin.com
5,275 employees on LinkedIn®

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TeamViewer
(3,533)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a remote access and support software that allows users to connect to and manage devices remotely.
    • Reviewers like TeamViewer's ease of use, fast and reliable connectivity, and its ability to work well even in poor network conditions, making remote support straightforward and dependable.
    • Reviewers noted that TeamViewer can be slow if the internet connection is unstable, it requires a steady network and a lot of bandwidth, and its commercial or business use can be quite expensive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    387
    Remote Access
    281
    Remote Control
    232
    Remote Work
    214
    Easy Access
    194
    Cons
    Connection Issues
    126
    Connectivity Issues
    118
    Slow Performance
    99
    Remote Access Issues
    91
    Expensive
    82
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    9.5
    Device Management
    Average: 8.8
    9.5
    Service Management
    Average: 8.5
    9.2
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,359 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,660 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a remote access and support software that allows users to connect to and manage devices remotely.
  • Reviewers like TeamViewer's ease of use, fast and reliable connectivity, and its ability to work well even in poor network conditions, making remote support straightforward and dependable.
  • Reviewers noted that TeamViewer can be slow if the internet connection is unstable, it requires a steady network and a lot of bandwidth, and its commercial or business use can be quite expensive.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
387
Remote Access
281
Remote Control
232
Remote Work
214
Easy Access
194
Cons
Connection Issues
126
Connectivity Issues
118
Slow Performance
99
Remote Access Issues
91
Expensive
82
TeamViewer features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
9.5
Device Management
Average: 8.8
9.5
Service Management
Average: 8.5
9.2
Remote Monitoring
Average: 8.9
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,359 Twitter followers
LinkedIn® Page
www.linkedin.com
2,660 employees on LinkedIn®
Action1
(580)4.9 out of 5
1st Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoin

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 57% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Action1 is a cloud-based patch management and remote IT operations tool that helps manage, update, and monitor IT endpoints.
    • Reviewers like Action1's ease of use, intuitive interface, and the ability to deploy updates and software quickly, with many appreciating the generous free tier for up to 200 endpoints.
    • Users experienced issues with the remote desktop functionality, found the patching process confusing, and expressed a desire for more built-in features and improved integration with other remote access applications.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Action1 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    243
    Patch Management
    227
    Software Deployment
    164
    Automation
    161
    Features
    141
    Cons
    Missing Features
    115
    Remote Access Issues
    61
    Feature Limitations
    39
    Feature Issues
    38
    Improvement Needed
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Action1 features and usability ratings that predict user satisfaction
    9.6
    Ease of Admin
    Average: 8.9
    9.0
    Device Management
    Average: 8.8
    8.0
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Action1
    Company Website
    Year Founded
    2018
    HQ Location
    Houston, Texas
    Twitter
    @Action1corp
    514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoin

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 57% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Action1 is a cloud-based patch management and remote IT operations tool that helps manage, update, and monitor IT endpoints.
  • Reviewers like Action1's ease of use, intuitive interface, and the ability to deploy updates and software quickly, with many appreciating the generous free tier for up to 200 endpoints.
  • Users experienced issues with the remote desktop functionality, found the patching process confusing, and expressed a desire for more built-in features and improved integration with other remote access applications.
Action1 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
243
Patch Management
227
Software Deployment
164
Automation
161
Features
141
Cons
Missing Features
115
Remote Access Issues
61
Feature Limitations
39
Feature Issues
38
Improvement Needed
35
Action1 features and usability ratings that predict user satisfaction
9.6
Ease of Admin
Average: 8.9
9.0
Device Management
Average: 8.8
8.0
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
Action1
Company Website
Year Founded
2018
HQ Location
Houston, Texas
Twitter
@Action1corp
514 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
Atera
(835)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, offering full control over both the devices and applications.
    • Reviewers frequently mention the platform's ease of use, automation capabilities, and the ability to manage everything from one console, with new features constantly being added.
    • Users mentioned issues with the platform's patching system, lack of mobile app, and limitations in third-party integration, as well as occasional bugs and slow response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    468
    Features
    305
    Automation
    245
    Remote Access
    216
    Customer Support
    214
    Cons
    Missing Features
    230
    Limited Features
    157
    Feature Issues
    120
    Improvement Needed
    95
    Expensive
    78
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.9
    8.9
    Device Management
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,631 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    358 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, offering full control over both the devices and applications.
  • Reviewers frequently mention the platform's ease of use, automation capabilities, and the ability to manage everything from one console, with new features constantly being added.
  • Users mentioned issues with the platform's patching system, lack of mobile app, and limitations in third-party integration, as well as occasional bugs and slow response times.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
468
Features
305
Automation
245
Remote Access
216
Customer Support
214
Cons
Missing Features
230
Limited Features
157
Feature Issues
120
Improvement Needed
95
Expensive
78
Atera features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.9
8.9
Device Management
Average: 8.8
8.7
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,631 Twitter followers
LinkedIn® Page
www.linkedin.com
358 employees on LinkedIn®
N-able N-central
(515)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

    Users
    • Director
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Automation
    119
    Features
    114
    Remote Access
    91
    Customer Support
    84
    Cons
    Missing Features
    96
    Feature Issues
    71
    Needs Improvement
    57
    Limited Features
    52
    Learning Curve
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-central features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.9
    8.7
    Device Management
    Average: 8.8
    8.1
    Service Management
    Average: 8.5
    9.0
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,228 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,069 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

Users
  • Director
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
N-able N-central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Automation
119
Features
114
Remote Access
91
Customer Support
84
Cons
Missing Features
96
Feature Issues
71
Needs Improvement
57
Limited Features
52
Learning Curve
48
N-able N-central features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.9
8.7
Device Management
Average: 8.8
8.1
Service Management
Average: 8.5
9.0
Remote Monitoring
Average: 8.9
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,228 Twitter followers
LinkedIn® Page
www.linkedin.com
2,069 employees on LinkedIn®
Ownership
NYSE: NABL
ManageEngine ServiceDesk Plus
(233)4.2 out of 5
16th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    6
    Customer Support
    5
    Efficiency
    5
    Ticket Management
    5
    Cons
    Limited Features
    5
    Feature Issues
    4
    Limited Customization
    4
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.9
    9.7
    Device Management
    Average: 8.8
    9.7
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    513 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
6
Customer Support
5
Efficiency
5
Ticket Management
5
Cons
Limited Features
5
Feature Issues
4
Limited Customization
4
Limited Functionality
3
Missing Features
3
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.9
9.7
Device Management
Average: 8.8
9.7
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,686 Twitter followers
LinkedIn® Page
www.linkedin.com
513 employees on LinkedIn®
ConnectWise RMM
(62)4.1 out of 5
19th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise RMM is a tool that provides remote access, device management, and workflow automation for managed organizations.
    • Reviewers like the user-friendly interface, the wide selection of pre-programmed scripts, the ability to set different policies for different groups of endpoints, and the integration with other ConnectWise products.
    • Users experienced issues with poor internal operations, lack of communication between departments, outdated look and feel, limited scripting and reporting options, and occasional loss of agent connectivity.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Automation
    9
    User Interface
    7
    Easy Integrations
    6
    Integrations
    6
    Cons
    Expensive
    5
    Poor Customer Support
    4
    Difficulty
    3
    Feature Issues
    3
    UX Improvement
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise RMM features and usability ratings that predict user satisfaction
    7.7
    Ease of Admin
    Average: 8.9
    8.2
    Device Management
    Average: 8.8
    8.1
    Service Management
    Average: 8.5
    8.4
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,006 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise RMM is a tool that provides remote access, device management, and workflow automation for managed organizations.
  • Reviewers like the user-friendly interface, the wide selection of pre-programmed scripts, the ability to set different policies for different groups of endpoints, and the integration with other ConnectWise products.
  • Users experienced issues with poor internal operations, lack of communication between departments, outdated look and feel, limited scripting and reporting options, and occasional loss of agent connectivity.
ConnectWise RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Automation
9
User Interface
7
Easy Integrations
6
Integrations
6
Cons
Expensive
5
Poor Customer Support
4
Difficulty
3
Feature Issues
3
UX Improvement
3
ConnectWise RMM features and usability ratings that predict user satisfaction
7.7
Ease of Admin
Average: 8.9
8.2
Device Management
Average: 8.8
8.1
Service Management
Average: 8.5
8.4
Remote Monitoring
Average: 8.9
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,006 Twitter followers
LinkedIn® Page
www.linkedin.com
3,224 employees on LinkedIn®
Ivanti Neurons for Unified Endpoint Management
(77)4.2 out of 5
22nd Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get complete visibility across all endpoints, including mobile, desktop and IoT, and proactively secure and heal devices with AI-powered automation. Offer the experience employees want — with the capa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 35% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ivanti Neurons for Unified Endpoint Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Features
    25
    Security
    19
    Automation
    17
    Endpoint Management
    12
    Cons
    Poor UI
    10
    UX Improvement
    10
    Feature Issues
    8
    Needs Improvement
    8
    Learning Curve
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ivanti Neurons for Unified Endpoint Management features and usability ratings that predict user satisfaction
    8.2
    Ease of Admin
    Average: 8.9
    8.7
    Device Management
    Average: 8.8
    8.5
    Service Management
    Average: 8.5
    8.4
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ivanti
    Year Founded
    1985
    HQ Location
    South Jordan, UT
    Twitter
    @GoIvanti
    6,769 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,953 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get complete visibility across all endpoints, including mobile, desktop and IoT, and proactively secure and heal devices with AI-powered automation. Offer the experience employees want — with the capa

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 35% Mid-Market
  • 34% Enterprise
Ivanti Neurons for Unified Endpoint Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Features
25
Security
19
Automation
17
Endpoint Management
12
Cons
Poor UI
10
UX Improvement
10
Feature Issues
8
Needs Improvement
8
Learning Curve
7
Ivanti Neurons for Unified Endpoint Management features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.9
8.7
Device Management
Average: 8.8
8.5
Service Management
Average: 8.5
8.4
Remote Monitoring
Average: 8.9
Seller Details
Seller
Ivanti
Year Founded
1985
HQ Location
South Jordan, UT
Twitter
@GoIvanti
6,769 Twitter followers
LinkedIn® Page
www.linkedin.com
2,953 employees on LinkedIn®
ConnectWise Automate
(130)4.1 out of 5
17th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automat

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise Automate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerts
    2
    Monitoring
    2
    Asset Management
    1
    Automation
    1
    Customer Support
    1
    Cons
    Feature Issues
    2
    Agent Reliability
    1
    Connection Issues
    1
    Inadequate Updates
    1
    Scripting Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise Automate features and usability ratings that predict user satisfaction
    7.2
    Ease of Admin
    Average: 8.9
    9.5
    Device Management
    Average: 8.8
    8.8
    Service Management
    Average: 8.5
    9.4
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,006 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,224 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automat

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 30% Mid-Market
ConnectWise Automate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerts
2
Monitoring
2
Asset Management
1
Automation
1
Customer Support
1
Cons
Feature Issues
2
Agent Reliability
1
Connection Issues
1
Inadequate Updates
1
Scripting Issues
1
ConnectWise Automate features and usability ratings that predict user satisfaction
7.2
Ease of Admin
Average: 8.9
9.5
Device Management
Average: 8.8
8.8
Service Management
Average: 8.5
9.4
Remote Monitoring
Average: 8.9
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,006 Twitter followers
LinkedIn® Page
www.linkedin.com
3,224 employees on LinkedIn®
Phone
800-671-6898
Hexnode UEM
(220)4.5 out of 5
21st Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, ef

    Users
    • Business Analyst
    • IT Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hexnode UEM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Features
    16
    Customer Support
    13
    Device Management
    12
    User Interface
    8
    Cons
    Missing Features
    7
    Expensive
    6
    Lacking Features
    6
    Limited Features
    6
    Device Management
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hexnode UEM features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.9
    9.2
    Device Management
    Average: 8.8
    8.6
    Service Management
    Average: 8.5
    9.2
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hexnode
    Year Founded
    2013
    HQ Location
    San Francisco, CA
    Twitter
    @thehexnode
    18,001 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, ef

Users
  • Business Analyst
  • IT Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Small-Business
Hexnode UEM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Features
16
Customer Support
13
Device Management
12
User Interface
8
Cons
Missing Features
7
Expensive
6
Lacking Features
6
Limited Features
6
Device Management
5
Hexnode UEM features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.9
9.2
Device Management
Average: 8.8
8.6
Service Management
Average: 8.5
9.2
Remote Monitoring
Average: 8.9
Seller Details
Seller
Hexnode
Year Founded
2013
HQ Location
San Francisco, CA
Twitter
@thehexnode
18,001 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
Splashtop Remote Support
(217)4.8 out of 5
Optimized for quick response
7th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Starting at $22.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Support is a tool that provides remote IT support to clients, with features such as multi-factor authentication, encryption, and the ability to manage multiple client endpoints.
    • Reviewers frequently mention the ease of use, high performance, robust security features, and the ability to handle multiple help requests at a time, as well as the seamless integration with MS Teams and the ability to customize the app with their own branding.
    • Reviewers mentioned some issues such as the update process for the client app sometimes interrupting a session or prompting for updates at inconvenient times, difficulties in setting up remote connections for customers to work from home, and occasional conflicts with some obscure programs causing Splashtop to stop working.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Remote Access
    28
    Remote Support
    18
    Remote Control
    15
    Simple
    14
    Cons
    Remote Access Issues
    8
    Connectivity Issues
    5
    Login Issues
    5
    Missing Features
    5
    Access Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Support features and usability ratings that predict user satisfaction
    9.4
    Ease of Admin
    Average: 8.9
    8.0
    Device Management
    Average: 8.8
    7.5
    Service Management
    Average: 8.5
    8.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Support is a tool that provides remote IT support to clients, with features such as multi-factor authentication, encryption, and the ability to manage multiple client endpoints.
  • Reviewers frequently mention the ease of use, high performance, robust security features, and the ability to handle multiple help requests at a time, as well as the seamless integration with MS Teams and the ability to customize the app with their own branding.
  • Reviewers mentioned some issues such as the update process for the client app sometimes interrupting a session or prompting for updates at inconvenient times, difficulties in setting up remote connections for customers to work from home, and occasional conflicts with some obscure programs causing Splashtop to stop working.
Splashtop Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Remote Access
28
Remote Support
18
Remote Control
15
Simple
14
Cons
Remote Access Issues
8
Connectivity Issues
5
Login Issues
5
Missing Features
5
Access Issues
4
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.9
8.0
Device Management
Average: 8.8
7.5
Service Management
Average: 8.5
8.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,283 Twitter followers
LinkedIn® Page
www.linkedin.com
346 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
13th Easiest To Use in Remote Monitoring & Management (RMM) software
View top Consulting Services for Kaseya VSA
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint and server patches, remote connections, and automation tasks.
    • Reviewers frequently mention the product's ease of use, its ability to automate tasks with workflows and scripts, and the beneficial integration with other software applications.
    • Users experienced issues with slow loading times on individual computers, occasional website downtime, and difficulties with updating from previous software versions and device registration on Mac.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Automation
    23
    Features
    22
    Remote Access
    17
    User Interface
    14
    Cons
    Missing Features
    20
    Feature Issues
    17
    Improvement Needed
    16
    Learning Curve
    10
    Connectivity Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.9
    8.3
    Device Management
    Average: 8.8
    7.9
    Service Management
    Average: 8.5
    8.6
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,568 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint and server patches, remote connections, and automation tasks.
  • Reviewers frequently mention the product's ease of use, its ability to automate tasks with workflows and scripts, and the beneficial integration with other software applications.
  • Users experienced issues with slow loading times on individual computers, occasional website downtime, and difficulties with updating from previous software versions and device registration on Mac.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Automation
23
Features
22
Remote Access
17
User Interface
14
Cons
Missing Features
20
Feature Issues
17
Improvement Needed
16
Learning Curve
10
Connectivity Issues
9
Kaseya VSA features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.9
8.3
Device Management
Average: 8.8
7.9
Service Management
Average: 8.5
8.6
Remote Monitoring
Average: 8.9
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,568 Twitter followers
LinkedIn® Page
www.linkedin.com
5,275 employees on LinkedIn®
N-able N-Sight RMM
(332)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-Sight RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Remote Access
    63
    Automation
    41
    Customer Support
    39
    Integrations
    37
    Cons
    Feature Issues
    27
    Laggy Performance
    26
    Missing Features
    21
    Not User-Friendly
    21
    Learning Curve
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-Sight RMM features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.9
    8.5
    Device Management
    Average: 8.8
    7.9
    Service Management
    Average: 8.5
    8.9
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,228 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,069 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
N-able N-Sight RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Remote Access
63
Automation
41
Customer Support
39
Integrations
37
Cons
Feature Issues
27
Laggy Performance
26
Missing Features
21
Not User-Friendly
21
Learning Curve
18
N-able N-Sight RMM features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.9
8.5
Device Management
Average: 8.8
7.9
Service Management
Average: 8.5
8.9
Remote Monitoring
Average: 8.9
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,228 Twitter followers
LinkedIn® Page
www.linkedin.com
2,069 employees on LinkedIn®
Ownership
NYSE: NABL
Syncro
(320)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:$129.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Syncro is a platform that combines ticketing, remote monitoring and management (RMM), and billing functionalities for managed service providers (MSPs).
    • Reviewers frequently mention the ease of use, robust automation features, seamless integration of PSA and RMM tools, and the constant addition of new features as key benefits of Syncro.
    • Users reported issues with the QuickBooks integration being unreliable, tax rates changing without user intervention, and some crucial features being unavailable during parts of the day.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    130
    Customer Support
    74
    Features
    74
    Integrations
    73
    Intuitive
    51
    Cons
    Missing Features
    51
    Feature Limitations
    46
    Feature Issues
    42
    Improvement Needed
    41
    Needs Improvement
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncro features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    8.7
    Device Management
    Average: 8.8
    8.6
    Service Management
    Average: 8.5
    8.8
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Servably
    Company Website
    Year Founded
    2017
    HQ Location
    Fully remote, US
    Twitter
    @syncromsp
    362 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professi

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Syncro is a platform that combines ticketing, remote monitoring and management (RMM), and billing functionalities for managed service providers (MSPs).
  • Reviewers frequently mention the ease of use, robust automation features, seamless integration of PSA and RMM tools, and the constant addition of new features as key benefits of Syncro.
  • Users reported issues with the QuickBooks integration being unreliable, tax rates changing without user intervention, and some crucial features being unavailable during parts of the day.
Syncro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
130
Customer Support
74
Features
74
Integrations
73
Intuitive
51
Cons
Missing Features
51
Feature Limitations
46
Feature Issues
42
Improvement Needed
41
Needs Improvement
24
Syncro features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
8.7
Device Management
Average: 8.8
8.6
Service Management
Average: 8.5
8.8
Remote Monitoring
Average: 8.9
Seller Details
Seller
Servably
Company Website
Year Founded
2017
HQ Location
Fully remote, US
Twitter
@syncromsp
362 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Pulseway
(113)4.6 out of 5
6th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:from $39 Tier based pr...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 54% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pulseway Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    35
    Features
    30
    Intuitive
    20
    Remote Access
    20
    Cons
    Missing Features
    21
    Limited Features
    12
    Feature Issues
    11
    Lacking Features
    11
    Needs Improvement
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pulseway features and usability ratings that predict user satisfaction
    9.3
    Ease of Admin
    Average: 8.9
    9.3
    Device Management
    Average: 8.8
    8.8
    Service Management
    Average: 8.5
    9.4
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MMSoft Design
    Year Founded
    2011
    HQ Location
    Dublin, Ireland
    Twitter
    @pulsewayapp
    6,163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 54% Small-Business
  • 40% Mid-Market
Pulseway Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
35
Features
30
Intuitive
20
Remote Access
20
Cons
Missing Features
21
Limited Features
12
Feature Issues
11
Lacking Features
11
Needs Improvement
11
Pulseway features and usability ratings that predict user satisfaction
9.3
Ease of Admin
Average: 8.9
9.3
Device Management
Average: 8.8
8.8
Service Management
Average: 8.5
9.4
Remote Monitoring
Average: 8.9
Seller Details
Seller
MMSoft Design
Year Founded
2011
HQ Location
Dublin, Ireland
Twitter
@pulsewayapp
6,163 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Domotz
(90)4.9 out of 5
10th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Domotz’s network monitoring and management gives you command over your network. With full-context visibility of your IT infrastructure and the tools to resolve issues quickly with fewer resources, IT

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 73% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Domotz Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Monitoring
    13
    Customer Support
    11
    Alert Notifications
    10
    Alerts
    10
    Cons
    Feature Issues
    5
    Expensive
    4
    Missing Features
    3
    Alert Issues
    2
    Configuration Difficulties
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Domotz features and usability ratings that predict user satisfaction
    9.2
    Ease of Admin
    Average: 8.9
    9.0
    Device Management
    Average: 8.8
    9.1
    Service Management
    Average: 8.5
    9.3
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Domotz
    Company Website
    Year Founded
    2015
    HQ Location
    Draper, Utah
    Twitter
    @domotz
    2,450 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Domotz’s network monitoring and management gives you command over your network. With full-context visibility of your IT infrastructure and the tools to resolve issues quickly with fewer resources, IT

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 73% Small-Business
  • 20% Mid-Market
Domotz Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Monitoring
13
Customer Support
11
Alert Notifications
10
Alerts
10
Cons
Feature Issues
5
Expensive
4
Missing Features
3
Alert Issues
2
Configuration Difficulties
2
Domotz features and usability ratings that predict user satisfaction
9.2
Ease of Admin
Average: 8.9
9.0
Device Management
Average: 8.8
9.1
Service Management
Average: 8.5
9.3
Remote Monitoring
Average: 8.9
Seller Details
Seller
Domotz
Company Website
Year Founded
2015
HQ Location
Draper, Utah
Twitter
@domotz
2,450 Twitter followers
LinkedIn® Page
www.linkedin.com
103 employees on LinkedIn®
Addigy
(209)4.5 out of 5
Optimized for quick response
18th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Addigy is the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Addigy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Deployment Ease
    1
    Device Management
    1
    Easy Setup
    1
    Installation Ease
    1
    Cons
    Feature Issues
    2
    Steep Learning Curve
    2
    UX Improvement
    2
    Dashboard Issues
    1
    Device Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Addigy features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.9
    9.0
    Device Management
    Average: 8.8
    8.8
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Addigy
    Company Website
    Year Founded
    2013
    HQ Location
    Miami, FL
    Twitter
    @addigy
    480 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Addigy is the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
Addigy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Deployment Ease
1
Device Management
1
Easy Setup
1
Installation Ease
1
Cons
Feature Issues
2
Steep Learning Curve
2
UX Improvement
2
Dashboard Issues
1
Device Management
1
Addigy features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.9
9.0
Device Management
Average: 8.8
8.8
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
Addigy
Company Website
Year Founded
2013
HQ Location
Miami, FL
Twitter
@addigy
480 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
LogMeIn Resolve
(440)4.4 out of 5
Optimized for quick response
24th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Resolve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Remote Control
    29
    Remote Access
    27
    Customer Support
    26
    Remote Support
    22
    Cons
    Remote Access Issues
    13
    Expensive
    11
    Slow Performance
    11
    Technical Issues
    10
    Access Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    9.3
    Device Management
    Average: 8.8
    9.2
    Service Management
    Average: 8.5
    9.3
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Remote Control
29
Remote Access
27
Customer Support
26
Remote Support
22
Cons
Remote Access Issues
13
Expensive
11
Slow Performance
11
Technical Issues
10
Access Issues
8
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
9.3
Device Management
Average: 8.8
9.2
Service Management
Average: 8.5
9.3
Remote Monitoring
Average: 8.9
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
Pandora FMS
(205)4.6 out of 5
9th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 48% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    126
    Ease of Use
    109
    Real-time Monitoring
    83
    Flexibility
    61
    Platform Support
    54
    Cons
    Learning Curve
    41
    Learning Difficulty
    29
    Complex Configuration
    27
    Complex Setup
    27
    Difficult Configuration
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pandora FMS features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.9
    9.2
    Device Management
    Average: 8.8
    9.4
    Service Management
    Average: 8.5
    9.6
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pandora FMS
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 48% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
126
Ease of Use
109
Real-time Monitoring
83
Flexibility
61
Platform Support
54
Cons
Learning Curve
41
Learning Difficulty
29
Complex Configuration
27
Complex Setup
27
Difficult Configuration
24
Pandora FMS features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.9
9.2
Device Management
Average: 8.8
9.4
Service Management
Average: 8.5
9.6
Remote Monitoring
Average: 8.9
Seller Details
Seller
Pandora FMS
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,559 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
SuperOps
(124)4.5 out of 5
15th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuperOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Customer Support
    38
    Features
    26
    User Interface
    22
    Comprehensive Features
    16
    Cons
    Missing Features
    25
    Feature Issues
    13
    Integration Issues
    12
    Lack of Integrations
    11
    Access Limitations
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuperOps features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    8.8
    Device Management
    Average: 8.8
    8.8
    Service Management
    Average: 8.5
    8.9
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SuperOps Inc
    Company Website
    Year Founded
    2020
    HQ Location
    Claymont, US
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
SuperOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Customer Support
38
Features
26
User Interface
22
Comprehensive Features
16
Cons
Missing Features
25
Feature Issues
13
Integration Issues
12
Lack of Integrations
11
Access Limitations
8
SuperOps features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
8.8
Device Management
Average: 8.8
8.8
Service Management
Average: 8.5
8.9
Remote Monitoring
Average: 8.9
Seller Details
Seller
SuperOps Inc
Company Website
Year Founded
2020
HQ Location
Claymont, US
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
LogMeIn Central
(211)4.2 out of 5
26th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have rem

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Remote Control
    2
    Connection Speed
    1
    Data Management
    1
    Ease of Use
    1
    Easy Access
    1
    Cons
    Expensive
    2
    Pricing Issues
    2
    Agent Reliability
    1
    Compatibility Issues
    1
    Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Central features and usability ratings that predict user satisfaction
    9.1
    Ease of Admin
    Average: 8.9
    8.7
    Device Management
    Average: 8.8
    8.1
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have rem

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Small-Business
  • 38% Mid-Market
LogMeIn Central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Remote Control
2
Connection Speed
1
Data Management
1
Ease of Use
1
Easy Access
1
Cons
Expensive
2
Pricing Issues
2
Agent Reliability
1
Compatibility Issues
1
Delays
1
LogMeIn Central features and usability ratings that predict user satisfaction
9.1
Ease of Admin
Average: 8.9
8.7
Device Management
Average: 8.8
8.1
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
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Mid Market
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  • Mid-Market
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Mid Market
Enterprise
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22 Listings in Remote Monitoring & Management (RMM) Available
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