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Top Free IT Service Management Tools

Check out our list of free IT Service Management Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all IT Service Management Tools to ensure you get the right product.

View Free IT Service Management Tools

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
58 IT Service Management (ITSM) Tools Products Available
View all IT Service Management Tools
View all IT Service Management Tools
ClickUp
(10,362)4.7 out of 5
Optimized for quick response
10th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
    • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
    • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
  • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
  • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.7
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
Freshservice
(1,290)4.6 out of 5
Optimized for quick response
5th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DC
    Integration with Bots and Easy to use and admin Read review
    SP
    There were many choices for the website services I was searching for, but Freshservice had a comprehensive list with a great platform that was easy... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.7
DC
Integration with Bots and Easy to use and admin Read review
SP
There were many choices for the website services I was searching for, but Freshservice had a comprehensive list with a great platform that was easy... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®

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Zendesk Support Suite
(6,223)4.3 out of 5
Optimized for quick response
3rd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.7
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
NinjaOne
(2,414)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
    • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
    • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    7.9
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,596 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
  • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
  • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.1
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
7.9
Process Workflow
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,596 employees on LinkedIn®
SysAid
(721)4.5 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
    SC
    SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,764 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
SM
We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
SC
SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,764 Twitter followers
LinkedIn® Page
www.linkedin.com
231 employees on LinkedIn®
Jira Service Management
(807)4.2 out of 5
12th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Bhargav N.
    BN
    Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
    Naman M.
    NM
    The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Jira Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
Bhargav N.
BN
Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
Naman M.
NM
The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,308 Twitter followers
LinkedIn® Page
www.linkedin.com
17,380 employees on LinkedIn®
SolarWinds Service Desk
(762)4.3 out of 5
Optimized for quick response
23rd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.4
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alex R.
    AR
    Automated and cost efficient servicing. More efficient than using manual resources. Read review
    NG
    Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.4
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
Alex R.
AR
Automated and cost efficient servicing. More efficient than using manual resources. Read review
NG
Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
Atera
(835)4.6 out of 5
Optimized for quick response
1st Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, offering full control over both the devices and applications.
    • Reviewers frequently mention the platform's ease of use, automation capabilities, and the ability to manage everything from one console, with new features constantly being added.
    • Users mentioned issues with the platform's patching system, lack of mobile app, and limitations in third-party integration, as well as occasional bugs and slow response times.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.5
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,630 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    358 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, offering full control over both the devices and applications.
  • Reviewers frequently mention the platform's ease of use, automation capabilities, and the ability to manage everything from one console, with new features constantly being added.
  • Users mentioned issues with the platform's patching system, lack of mobile app, and limitations in third-party integration, as well as occasional bugs and slow response times.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.5
Process Workflow
Average: 8.7
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,630 Twitter followers
LinkedIn® Page
www.linkedin.com
358 employees on LinkedIn®
Vivantio
(291)4.3 out of 5
Optimized for quick response
13th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.2
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
    MM
    *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.2
Process Workflow
Average: 8.7
SK
It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
112 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(232)4.2 out of 5
25th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    7.9
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MT
    Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365... Read review
    Setu Bandhan S.
    SS
    It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    513 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
7.9
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
MT
Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365... Read review
Setu Bandhan S.
SS
It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk... Read review
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,682 Twitter followers
LinkedIn® Page
www.linkedin.com
513 employees on LinkedIn®
Learn more
DevRev
(134)4.5 out of 5
35th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 51% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    6.7
    Administration Console
    Average: 8.7
    6.7
    Policy Dictation
    Average: 8.1
    7.9
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,035 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 51% Mid-Market
  • 39% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
6.7
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
7.9
Process Workflow
Average: 8.7
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,035 Twitter followers
LinkedIn® Page
www.linkedin.com
655 employees on LinkedIn®
Learn more
Squadcast
(308)4.4 out of 5
Optimized for quick response
21st Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Squadcast features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Christopher O.
    CO
    Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
    Verified User in Logistics and Supply Chain
    UL
    We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 41% Small-Business
Squadcast features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.7
Christopher O.
CO
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
Verified User in Logistics and Supply Chain
UL
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
Helpdesk 365
(152)4.7 out of 5
8th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ec

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 72% Mid-Market
    • 14% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.7
    Administration Console
    Average: 8.7
    8.0
    Policy Dictation
    Average: 8.1
    9.7
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • NJ
    When it comes to the features of Helpdesk 365, I can say that they are a blessing to us due to their ease of use. They are so effective when it... Read review
    GM
    Helpdesk 365 is mobile responsive hence allowing its users access and manage tickets from their devices such as mobile phones and tablets. Users... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    13 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ec

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 72% Mid-Market
  • 14% Enterprise
Helpdesk 365 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.7
Administration Console
Average: 8.7
8.0
Policy Dictation
Average: 8.1
9.7
Process Workflow
Average: 8.7
NJ
When it comes to the features of Helpdesk 365, I can say that they are a blessing to us due to their ease of use. They are so effective when it... Read review
GM
Helpdesk 365 is mobile responsive hence allowing its users access and manage tickets from their devices such as mobile phones and tablets. Users... Read review
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
13 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Learn more
Xurrent
(81)4.6 out of 5
Optimized for quick response
14th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    9.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
    TC
    The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.1
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
9.0
Process Workflow
Average: 8.7
SM
We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
TC
The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Serviceaide ChangeGear
(105)3.9 out of 5
26th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
    Verified User in Hospital & Health Care
    AH
    Out of the box prepackaged ITL workflow. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.2
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
Verified User in Information Technology and Services
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
Verified User in Hospital & Health Care
AH
Out of the box prepackaged ITL workflow. Read review
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Learn more
Alloy Navigator
(42)4.5 out of 5
19th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alloy Navigator features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.1
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Mary A.
    MA
    This has been the best tools for a cost effective solution to tracking inventory, software and checking out equipment to end users! It was easy to... Read review
    Verified User in Retail
    AR
    Easy to access functions to IT Management function. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alloy Software
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 29% Small-Business
Alloy Navigator features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.1
Process Workflow
Average: 8.7
Mary A.
MA
This has been the best tools for a cost effective solution to tracking inventory, software and checking out equipment to end users! It was easy to... Read review
Verified User in Retail
AR
Easy to access functions to IT Management function. Read review
Seller Details
Seller
Alloy Software
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
481 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Learn more
OpenText Service Management Automation X (SMAX)
(71)4.2 out of 5
28th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Enterprise
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    9.4
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    The knowledge base is a great tool that works when it is indexed properly. Read review
    Verified User in Insurance
    II
    HPSM Service Manager is a single app for managing Interactions, Incidents, Problems, and Changes. It allows me to easily manage any end-users... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,662 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Enterprise
  • 24% Mid-Market
OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
9.4
Process Workflow
Average: 8.7
Verified User in Information Technology and Services
AI
The knowledge base is a great tool that works when it is indexed properly. Read review
Verified User in Insurance
II
HPSM Service Manager is a single app for managing Interactions, Incidents, Problems, and Changes. It allows me to easily manage any end-users... Read review
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,720 Twitter followers
LinkedIn® Page
www.linkedin.com
22,662 employees on LinkedIn®
Ownership
NASDAQ:OTEX
Learn more
Setapp
(29)4.8 out of 5
Save to My Lists
Entry Level Price:$9.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Setapp is an app subscription service for apps for Mac and iOS. More than 240 apps available on Setapp help users tackle daily tasks like editing, design, time and money management, coding, writing, w

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Setapp features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    9.3
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Primary/Secondary Education
    GP
    The best thing about Setapp is the large number of high-quality apps that are available to subscribers. I also like being able to test apps without... Read review
    JC
    Setapp have consistently added new apps. I've discovered found some really useful utilities I didn't know I needed. Even if I only use them... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Setapp
    HQ Location
    Youghal, IE
    Twitter
    @setapp
    13,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Setapp is an app subscription service for apps for Mac and iOS. More than 240 apps available on Setapp help users tackle daily tasks like editing, design, time and money management, coding, writing, w

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
Setapp features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.1
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
9.3
Process Workflow
Average: 8.7
Verified User in Primary/Secondary Education
GP
The best thing about Setapp is the large number of high-quality apps that are available to subscribers. I also like being able to test apps without... Read review
JC
Setapp have consistently added new apps. I've discovered found some really useful utilities I didn't know I needed. Even if I only use them... Read review
Seller Details
Seller
Setapp
HQ Location
Youghal, IE
Twitter
@setapp
13,173 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Learn more
Track-It!
(100)3.7 out of 5
24th Easiest To Use in IT Service Management (ITSM) Tools software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Administration Console
    Average: 8.7
    8.1
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Civil Engineering
    AC
    Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
    Jose Q.
    JQ
    Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,335 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
8.1
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Verified User in Civil Engineering
AC
Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
Jose Q.
JQ
Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,466 Twitter followers
LinkedIn® Page
www.linkedin.com
9,335 employees on LinkedIn®
Phone
713 918 8800
Learn more
Infraon Desk
(27)4.6 out of 5
18th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes

    Users
    No information available
    Industries
    • Computer & Network Security
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infraon Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    9.4
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Banking
    CB
    I like the features and functionalities that it is covering and helping enterprises. We have used Incident management features of it. The best part... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infraon
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @infraoncorp
    96 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes

Users
No information available
Industries
  • Computer & Network Security
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Infraon Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
9.4
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.7
Verified User in Banking
CB
I like the features and functionalities that it is covering and helping enterprises. We have used Incident management features of it. The best part... Read review
Seller Details
Seller
Infraon
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@infraoncorp
96 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Learn more
AutomationEdge
(74)4.6 out of 5
41st Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 41% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AutomationEdge features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Daniel D.
    DD
    I like the process construction logic and workflow Read review
    Ajay R.
    AR
    Automation edge provides a very wide range of capabilities to automate the repetative task.it offers user a drag n drop facility Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AutomationEdge
    Year Founded
    2015
    HQ Location
    Houston, Texas
    Twitter
    @AutomationEdge
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    538 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 41% Enterprise
AutomationEdge features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.7
Daniel D.
DD
I like the process construction logic and workflow Read review
Ajay R.
AR
Automation edge provides a very wide range of capabilities to automate the repetative task.it offers user a drag n drop facility Read review
Seller Details
Seller
AutomationEdge
Year Founded
2015
HQ Location
Houston, Texas
Twitter
@AutomationEdge
422 Twitter followers
LinkedIn® Page
www.linkedin.com
538 employees on LinkedIn®
Learn more
ConnectWise RMM
(62)4.1 out of 5
17th Easiest To Use in IT Service Management (ITSM) Tools software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise RMM is a tool that provides remote access, device management, and workflow automation for managed organizations.
    • Reviewers like the user-friendly interface, the wide selection of pre-programmed scripts, the ability to set different policies for different groups of endpoints, and the integration with other ConnectWise products.
    • Users experienced issues with poor internal operations, lack of communication between departments, outdated look and feel, limited scripting and reporting options, and occasional loss of agent connectivity.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise RMM features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    7.3
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,005 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise RMM is a tool that provides remote access, device management, and workflow automation for managed organizations.
  • Reviewers like the user-friendly interface, the wide selection of pre-programmed scripts, the ability to set different policies for different groups of endpoints, and the integration with other ConnectWise products.
  • Users experienced issues with poor internal operations, lack of communication between departments, outdated look and feel, limited scripting and reporting options, and occasional loss of agent connectivity.
ConnectWise RMM features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
7.3
Process Workflow
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,005 Twitter followers
LinkedIn® Page
www.linkedin.com
3,224 employees on LinkedIn®
ALVAO Service Desk
(52)4.6 out of 5
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 65% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ALVAO Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    10.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Veeral O.
    VO
    The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. Read review
    Verified User in Outsourcing/Offshoring
    AO
    ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab

Users
No information available
Industries
  • Government Administration
Market Segment
  • 65% Mid-Market
  • 29% Enterprise
ALVAO Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
10.0
Process Workflow
Average: 8.7
Veeral O.
VO
The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. Read review
Verified User in Outsourcing/Offshoring
AO
ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of... Read review
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Learn more
SolarWinds Web Help Desk
(57)3.9 out of 5
29th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 61% Mid-Market
    • 23% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    9.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Retail
    AR
    Web based, easy to follow up with, ease of use for end users creating tickets. Read review
    Verified User in Information Technology and Services
    AI
    We are new users of this web helpdesk. It seems to be a very robust system so far and was easily AD integrated. Can also integrate other... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 61% Mid-Market
  • 23% Enterprise
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
9.5
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
9.0
Process Workflow
Average: 8.7
Verified User in Retail
AR
Web based, easy to follow up with, ease of use for end users creating tickets. Read review
Verified User in Information Technology and Services
AI
We are new users of this web helpdesk. It seems to be a very robust system so far and was easily AD integrated. Can also integrate other... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
Ownership
NYSE: SWI
Learn more
HaloITSM
(17)4.8 out of 5
9th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for HaloITSM
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application wh

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 59% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HaloITSM features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    5.0
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alistair T.
    AT
    Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format. Read review
    Verified User in Hospital & Health Care
    AH
    Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halo Service Solutions
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application wh

Users
No information available
Industries
No information available
Market Segment
  • 59% Mid-Market
  • 29% Enterprise
HaloITSM features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
5.0
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Alistair T.
AT
Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format. Read review
Verified User in Hospital & Health Care
AH
Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most... Read review
Seller Details
Seller
Halo Service Solutions
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
Learn more
SuperOps
(124)4.5 out of 5
31st Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuperOps features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • BV
    SuperOps Team are super helpful and the product is just easy to use, also they are always adding to the suite to make it probably one of the best... Read review
    Verified User in Leisure, Travel & Tourism
    AL
    As a pioneering IT Team for 11 companies merged under 1 umbrella, the support of Sanjeev and SuperOps was amazing. What we were doing was all... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SuperOps Inc
    Company Website
    Year Founded
    2020
    HQ Location
    Claymont, US
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
SuperOps features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
BV
SuperOps Team are super helpful and the product is just easy to use, also they are always adding to the suite to make it probably one of the best... Read review
Verified User in Leisure, Travel & Tourism
AL
As a pioneering IT Team for 11 companies merged under 1 umbrella, the support of Sanjeev and SuperOps was amazing. What we were doing was all... Read review
Seller Details
Seller
SuperOps Inc
Company Website
Year Founded
2020
HQ Location
Claymont, US
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
IBM Maximo IT
(16)4.1 out of 5
View top Consulting Services for IBM Maximo IT
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an effic

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Maximo IT features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Arthur S.
    AS
    The IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    710,022 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an effic

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Mid-Market
  • 38% Small-Business
IBM Maximo IT features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.7
Arthur S.
AS
The IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development... Read review
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
710,022 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
Ownership
SWX:IBM
Learn more
TOPdesk
(28)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 43% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TOPdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    8.1
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Juliano N.
    JN
    The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing... Read review
    Jenni E.
    JE
    It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TOPdesk
    HQ Location
    Delft, Zuid-Holland
    Twitter
    @TOPdesk
    1,784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    825 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 43% Enterprise
TOPdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
8.1
Process Workflow
Average: 8.7
Juliano N.
JN
The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing... Read review
Jenni E.
JE
It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk... Read review
Seller Details
Seller
TOPdesk
HQ Location
Delft, Zuid-Holland
Twitter
@TOPdesk
1,784 Twitter followers
LinkedIn® Page
www.linkedin.com
825 employees on LinkedIn®
Learn more
Halo Service Desk
(16)4.6 out of 5
11th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $55.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Halo Service Desk features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samuel G.
    SG
    NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own... Read review
    Sebastian S.
    SS
    What I like most about NetHelpDesk is that their installation, configuration and implementation are really easy to carry out, especially because... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halo Service Solutions
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 44% Mid-Market
Halo Service Desk features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
Samuel G.
SG
NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own... Read review
Sebastian S.
SS
What I like most about NetHelpDesk is that their installation, configuration and implementation are really easy to carry out, especially because... Read review
Seller Details
Seller
Halo Service Solutions
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
Learn more
ITSM 365
(12)4.2 out of 5
Save to My Lists
Entry Level Price:24,9$ user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    100% customizable Service Desk for any business small or large

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ITSM 365 features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    7.2
    Administration Console
    Average: 8.7
    7.2
    Policy Dictation
    Average: 8.1
    6.7
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Design
    UD
    It is a utilitarian tool with a well-designed user interface that comes to use daily. Read review
    sourav c.
    SC
    The magical part is integration with many applications such as Jira, power BI etc and we can get a fully automated services for all kind of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Naumen
    Year Founded
    2001
    HQ Location
    Moscow, Russia
    Twitter
    @itsm365
    22 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    369 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

100% customizable Service Desk for any business small or large

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ITSM 365 features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
7.2
Administration Console
Average: 8.7
7.2
Policy Dictation
Average: 8.1
6.7
Process Workflow
Average: 8.7
Verified User in Design
UD
It is a utilitarian tool with a well-designed user interface that comes to use daily. Read review
sourav c.
SC
The magical part is integration with many applications such as Jira, power BI etc and we can get a fully automated services for all kind of... Read review
Seller Details
Seller
Naumen
Year Founded
2001
HQ Location
Moscow, Russia
Twitter
@itsm365
22 Twitter followers
LinkedIn® Page
www.linkedin.com
369 employees on LinkedIn®
Learn more
AssetSonar
(56)4.4 out of 5
15th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 80% Mid-Market
    • 11% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AssetSonar features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    9.7
    Policy Dictation
    Average: 8.1
    9.2
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SG
    AssetSonar has been fun and innovative. The processes in our department have improved and made centralized by putting all of our needs in one... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EZO
    Year Founded
    2011
    HQ Location
    Carson City, Nevada
    Twitter
    @EZOsolutions
    819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 80% Mid-Market
  • 11% Small-Business
AssetSonar features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
9.7
Policy Dictation
Average: 8.1
9.2
Process Workflow
Average: 8.7
SG
AssetSonar has been fun and innovative. The processes in our department have improved and made centralized by putting all of our needs in one... Read review
Seller Details
Seller
EZO
Year Founded
2011
HQ Location
Carson City, Nevada
Twitter
@EZOsolutions
819 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
iSupport Software
(22)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iSupport Software features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    6.7
    Policy Dictation
    Average: 8.1
    9.2
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Read review
    Junaid K.
    JK
    I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iSupport Software
    Year Founded
    1992
    HQ Location
    Vancouver, WA
    Twitter
    @iSupportTech
    1,510 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
iSupport Software features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
9.2
Process Workflow
Average: 8.7
Verified User in Information Technology and Services
UI
Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Read review
Junaid K.
JK
I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit... Read review
Seller Details
Seller
iSupport Software
Year Founded
1992
HQ Location
Vancouver, WA
Twitter
@iSupportTech
1,510 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Learn more
Pandora FMS
(205)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 48% Mid-Market
    • 37% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pandora FMS features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    10.0
    Policy Dictation
    Average: 8.1
    9.4
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • BC
    Pandora FMS offers a comprehensive view of the entire IT environment enabling us to swiftly identify and resolve issues. It can be customized to... Read review
    Vivek K.
    VK
    This tool provide user to monitor servers at a effective price rate and generates quickly alerts and protect our servers to cyber attacks. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pandora FMS
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 48% Mid-Market
  • 37% Small-Business
Pandora FMS features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
10.0
Policy Dictation
Average: 8.1
9.4
Process Workflow
Average: 8.7
BC
Pandora FMS offers a comprehensive view of the entire IT environment enabling us to swiftly identify and resolve issues. It can be customized to... Read review
Vivek K.
VK
This tool provide user to monitor servers at a effective price rate and generates quickly alerts and protect our servers to cyber attacks. Read review
Seller Details
Seller
Pandora FMS
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,559 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
ALVAO Asset Management
(48)4.7 out of 5
Save to My Lists
Entry Level Price:$0.75
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easily manage your IT assets with our ISO 27001, NIS2, and SOC 2 certified solution designed with security at its core. Reduce costs while tracking asset ownership, locations, and status with just a f

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 65% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ALVAO Asset Management features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    9.6
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Martin J.
    MJ
    Easy to use for administrators and end users, Ease of Integration, Read review
    NS
    Ease of Implementation & use Integration to Microsoft 365 Total flexibility to suit our business needs Fits our day-to-day requirements Easily... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Easily manage your IT assets with our ISO 27001, NIS2, and SOC 2 certified solution designed with security at its core. Reduce costs while tracking asset ownership, locations, and status with just a f

Users
No information available
Industries
No information available
Market Segment
  • 65% Mid-Market
  • 31% Enterprise
ALVAO Asset Management features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
9.6
Process Workflow
Average: 8.7
Martin J.
MJ
Easy to use for administrators and end users, Ease of Integration, Read review
NS
Ease of Implementation & use Integration to Microsoft 365 Total flexibility to suit our business needs Fits our day-to-day requirements Easily... Read review
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Learn more
ServicePRO
(11)3.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Mid-Market
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServicePRO features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.0
    Policy Dictation
    Average: 8.1
    7.3
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SP
    It is easy to grow our company with the help of this tool. It supports cloud platform too. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Desk Technology Corporation
    Year Founded
    1993
    HQ Location
    Oakville, Canada
    Twitter
    @servicePROnews
    20 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on

Users
No information available
Industries
No information available
Market Segment
  • 64% Mid-Market
  • 36% Enterprise
ServicePRO features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.0
Policy Dictation
Average: 8.1
7.3
Process Workflow
Average: 8.7
SP
It is easy to grow our company with the help of this tool. It supports cloud platform too. Read review
Seller Details
Seller
Help Desk Technology Corporation
Year Founded
1993
HQ Location
Oakville, Canada
Twitter
@servicePROnews
20 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Learn more
ServiceTeam ITSM
(15)3.9 out of 5
Save to My Lists
Entry Level Price:$45.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceTeam ITSM features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.0
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Government Administration
    CG
    UI and UX are very good. I found the tool out of the box to be very good. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Provance Technologies
    Company Website
    Year Founded
    1997
    HQ Location
    Gatineau, QC
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 33% Small-Business
ServiceTeam ITSM features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.0
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
Verified User in Government Administration
CG
UI and UX are very good. I found the tool out of the box to be very good. Read review
Seller Details
Seller
Provance Technologies
Company Website
Year Founded
1997
HQ Location
Gatineau, QC
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
iTop
(7)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iTop features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Administration Console
    Average: 8.7
    9.2
    Policy Dictation
    Average: 8.1
    10.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Kamran A.
    KA
    You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized... Read review
    yagnesh p.
    YP
    Free to use. features for day-to-day operations management Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Combodo
    HQ Location
    Grenoble, France
    Twitter
    @iTopByCombodo
    436 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
iTop features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.8
10.0
Administration Console
Average: 8.7
9.2
Policy Dictation
Average: 8.1
10.0
Process Workflow
Average: 8.7
Kamran A.
KA
You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized... Read review
yagnesh p.
YP
Free to use. features for day-to-day operations management Read review
Seller Details
Seller
Combodo
HQ Location
Grenoble, France
Twitter
@iTopByCombodo
436 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Learn more
InvGate Service Management
(19)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capa

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InvGate Service Management features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.4
    Administration Console
    Average: 8.7
    6.7
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alvaro P.
    AP
    The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with... Read review
    HF
    What I like best about InvGate Service Desk is that allows my organization to gain visibility Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InvGate
    Year Founded
    2008
    HQ Location
    Buenos Aires, Argentina, AR
    Twitter
    @InvGate
    1,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capa

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 21% Mid-Market
InvGate Service Management features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.4
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
Alvaro P.
AP
The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with... Read review
HF
What I like best about InvGate Service Desk is that allows my organization to gain visibility Read review
Seller Details
Seller
InvGate
Year Founded
2008
HQ Location
Buenos Aires, Argentina, AR
Twitter
@InvGate
1,139 Twitter followers
LinkedIn® Page
www.linkedin.com
248 employees on LinkedIn®
Learn more
Mint Service Desk
(16)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at €5.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mint Service Desk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Administration Console
    Average: 8.7
    10.0
    Policy Dictation
    Average: 8.1
    10.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AW
    Easy to learn and use for beginners and complete for advanced users. Very good and logical for administrators. Fast. Nice and convenient interface. Read review
    Verified User in Food Production
    EF
    We use MintSD daily as the platform for complaint management and tracking deliveries. I like its flexibility and user-friendly interface. We have a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OPGK Rzeszow S.A.
    HQ Location
    Rzeszow, Subcarpathia
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
    Ownership
    OPGK Rzeszów
Product Description
How are these determined?Information
This description is provided by the seller.

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Mint Service Desk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.8
10.0
Administration Console
Average: 8.7
10.0
Policy Dictation
Average: 8.1
10.0
Process Workflow
Average: 8.7
AW
Easy to learn and use for beginners and complete for advanced users. Very good and logical for administrators. Fast. Nice and convenient interface. Read review
Verified User in Food Production
EF
We use MintSD daily as the platform for complaint management and tracking deliveries. I like its flexibility and user-friendly interface. We have a... Read review
Seller Details
Seller
OPGK Rzeszow S.A.
HQ Location
Rzeszow, Subcarpathia
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Ownership
OPGK Rzeszów
Learn more
Infraon Infinity
(16)4.7 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( H

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infraon Infinity features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MG
    Infraon is very usefull , For our organization its was helptfull to keep all assets on track and maintain the day to day assets , Also its user... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infraon
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @infraoncorp
    96 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( H

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 100% Mid-Market
Infraon Infinity features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
MG
Infraon is very usefull , For our organization its was helptfull to keep all assets on track and maintain the day to day assets , Also its user... Read review
Seller Details
Seller
Infraon
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@infraoncorp
96 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Learn more
Service Creatio
(10)4.6 out of 5
Save to My Lists
Entry Level Price:$45 cloud/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Service Creatio features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    10.0
    Policy Dictation
    Average: 8.1
    10.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Peter N.
    PN
    Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    4,011 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    968 employees on LinkedIn®
    Phone
    +1 617 765 7997
Product Description
How are these determined?Information
This description is provided by the seller.

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management.

Users
No information available
Industries
No information available
Market Segment
  • 40% Mid-Market
  • 40% Small-Business
Service Creatio features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
10.0
Policy Dictation
Average: 8.1
10.0
Process Workflow
Average: 8.7
Peter N.
PN
Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following... Read review
Seller Details
Seller
Creatio
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
4,011 Twitter followers
LinkedIn® Page
www.linkedin.com
968 employees on LinkedIn®
Phone
+1 617 765 7997
Learn more
Siit
(25)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Siit features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Léonard H.
    LH
    As the CTO at Topo, what impresses me the most about Siit is its ability to centralize and streamline the handling of employee requests. The... Read review
    Verified User in Industrial Automation
    UI
    We used Halp for years before Atlasian has acquired it. Since then I was looking for a good alternative, we found it with Siit. The Slack... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Siit
    Year Founded
    1976
    HQ Location
    Paris, FR
    Twitter
    @siitapp
    31 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Siit features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Léonard H.
LH
As the CTO at Topo, what impresses me the most about Siit is its ability to centralize and streamline the handling of employee requests. The... Read review
Verified User in Industrial Automation
UI
We used Halp for years before Atlasian has acquired it. Since then I was looking for a good alternative, we found it with Siit. The Slack... Read review
Seller Details
Seller
Siit
Year Founded
1976
HQ Location
Paris, FR
Twitter
@siitapp
31 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Learn more
Pioneerdesk
(2)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at €8.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pioneerdesk is an IT management software that provides automated solutions for issue detection, troubleshooting, and maintenance. The platform uses robotic process automation and machine learning to p

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pioneerdesk features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    0.0
    No information available
    8.3
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Geetesh S.
    GS
    Pioneerdesk is incredibly intuitive and easy to use, which makes project management and communication seamless. The real-time collaboration... Read review
    Abiali K.
    AK
    As always the Pioneer team has done an amazing job building something that helps founders be successful. Joining Pioneer was the best thing we've... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pioneerdesk
    Year Founded
    2024
    HQ Location
    Zangberg, DE
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pioneerdesk is an IT management software that provides automated solutions for issue detection, troubleshooting, and maintenance. The platform uses robotic process automation and machine learning to p

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Pioneerdesk features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
0.0
No information available
8.3
Process Workflow
Average: 8.7
Geetesh S.
GS
Pioneerdesk is incredibly intuitive and easy to use, which makes project management and communication seamless. The real-time collaboration... Read review
Abiali K.
AK
As always the Pioneer team has done an amazing job building something that helps founders be successful. Joining Pioneer was the best thing we've... Read review
Seller Details
Seller
Pioneerdesk
Year Founded
2024
HQ Location
Zangberg, DE
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Learn more
Ravenna
(2)5.0 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-dri

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ravenna features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DB
    This is the first ITSM platform that actually makes working in Slack better. Others a plugins that add so much unnecessary friction. Read review
    Andrew H.
    AH
    So excited to meet Ravenna and see them taking the best things from Halp and bringing them back into a Slack-first experience. Real time tickets,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ravenna Software
    Year Founded
    2024
    HQ Location
    Seattle, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-dri

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Ravenna features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
DB
This is the first ITSM platform that actually makes working in Slack better. Others a plugins that add so much unnecessary friction. Read review
Andrew H.
AH
So excited to meet Ravenna and see them taking the best things from Halp and bringing them back into a Slack-first experience. Real time tickets,... Read review
Seller Details
Seller
Ravenna Software
Year Founded
2024
HQ Location
Seattle, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Learn more
SYDLE ONE
(9)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Mid-Market
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SYDLE ONE features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • TO
    SYDLE ONE is a complete digital platform that provides multiple solutions, covering our business end to end. It’s an excellent tool for mid-sized... Read review
    Gian G.
    GG
    Our business requires a lot of communication, and we use SYDLE ONE mainly for service via chatbot and WhatsApp which, combined with the 360-degree... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SYDLE
    HQ Location
    Global, OO
    LinkedIn® Page
    www.linkedin.com
    214 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and

Users
No information available
Industries
No information available
Market Segment
  • 56% Mid-Market
  • 33% Small-Business
SYDLE ONE features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
TO
SYDLE ONE is a complete digital platform that provides multiple solutions, covering our business end to end. It’s an excellent tool for mid-sized... Read review
Gian G.
GG
Our business requires a lot of communication, and we use SYDLE ONE mainly for service via chatbot and WhatsApp which, combined with the 360-degree... Read review
Seller Details
Seller
SYDLE
HQ Location
Global, OO
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®
Learn more
Deepser
(1)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deepser features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AR
    It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deepser srl
    HQ Location
    Schio, IT
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Deepser features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
AR
It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It... Read review
Seller Details
Seller
Deepser srl
HQ Location
Schio, IT
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Learn more
monday service
(1)4.5 out of 5
Save to My Lists
Entry Level Price:$26.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platfor

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • monday service features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    10.0
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Danielle G.
    DG
    We as a company are more connected and the visibility into where we are in the development of a project is unmatched. When everyone buys in to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    monday.com
    Company Website
    Year Founded
    2012
    HQ Location
    Tel Aviv
    Twitter
    @mondaydotcom
    41,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platfor

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
monday service features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
10.0
Process Workflow
Average: 8.7
Danielle G.
DG
We as a company are more connected and the visibility into where we are in the development of a project is unmatched. When everyone buys in to use... Read review
Seller Details
Seller
monday.com
Company Website
Year Founded
2012
HQ Location
Tel Aviv
Twitter
@mondaydotcom
41,112 Twitter followers
LinkedIn® Page
www.linkedin.com
3,196 employees on LinkedIn®
Serviceware Processes
(1)3.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Serviceware Processes ITSM is a leading platform for IT Service Management. The software allows to consistently tailor your IT management to the needs of your business and facilitate the digital inte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceware Processes features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Administration Console
    Average: 8.7
    6.7
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Banking
    UB
    Serviceware Processes is well-regarded for its flexibility, user-friendly design, and integrated features like CMDB and real-time analytics. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SERVICEWARE SE
    Year Founded
    1998
    HQ Location
    Idstein, Hesse
    Twitter
    @serviceware
    190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    361 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Serviceware Processes ITSM is a leading platform for IT Service Management. The software allows to consistently tailor your IT management to the needs of your business and facilitate the digital inte

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Serviceware Processes features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Verified User in Banking
UB
Serviceware Processes is well-regarded for its flexibility, user-friendly design, and integrated features like CMDB and real-time analytics. Read review
Seller Details
Seller
SERVICEWARE SE
Year Founded
1998
HQ Location
Idstein, Hesse
Twitter
@serviceware
190 Twitter followers
LinkedIn® Page
www.linkedin.com
361 employees on LinkedIn®
Learn more
Startly
(6)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, he

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Startly features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ram K.
    RK
    Startly gives the project management on another level. Managing of on-going projects,new projects their cost estimation,startly gives all this... Read review
    AV
    Smartly is one of the best tool we use since a year. more then 50+ condidate we hire in a year but for that we got 500+ resume. so we use smartly... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Startly Labs
    HQ Location
    N/A
    Twitter
    @startlysoftware
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, he

Users
No information available
Industries
No information available
Market Segment
  • 83% Mid-Market
  • 17% Small-Business
Startly features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Ram K.
RK
Startly gives the project management on another level. Managing of on-going projects,new projects their cost estimation,startly gives all this... Read review
AV
Smartly is one of the best tool we use since a year. more then 50+ condidate we hire in a year but for that we got 500+ resume. so we use smartly... Read review
Seller Details
Seller
Startly Labs
HQ Location
N/A
Twitter
@startlysoftware
6 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
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Faronics Cloud
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Faronics is a Canadian software company headquartered in Vancouver, with a global footprint spanning over 150 countries. Established in 1996, Faronics has been at the forefront of delivering IT manage

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Faronics Cloud features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Faronics Cloud
    Year Founded
    1996
    HQ Location
    Vancouver, Canada
    Twitter
    @faronics
    1,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Faronics is a Canadian software company headquartered in Vancouver, with a global footprint spanning over 150 countries. Established in 1996, Faronics has been at the forefront of delivering IT manage

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Faronics Cloud features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Faronics Cloud
Year Founded
1996
HQ Location
Vancouver, Canada
Twitter
@faronics
1,466 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
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Gridlex Ultra Customizable All-In-One App Builder
(4)4.9 out of 5
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Entry Level Price:$10.00
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gridlex Ultra Customizable All-In-One App Builder features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Biotechnology
    AB
    Ability to customize CRM profiles and associated permissions for our specific industry use case. Top-notch customer success team that allows us to... Read review
    Vinoth S.
    VS
    Gridlex Zip gives amazing UX & client communication Read review
  • Seller Details
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    • Seller Details
    Seller
    Gridlex
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @Gridlex3
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
Gridlex Ultra Customizable All-In-One App Builder features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Verified User in Biotechnology
AB
Ability to customize CRM profiles and associated permissions for our specific industry use case. Top-notch customer success team that allows us to... Read review
Vinoth S.
VS
Gridlex Zip gives amazing UX & client communication Read review
Seller Details
Seller
Gridlex
Year Founded
2011
HQ Location
Miami, FL
Twitter
@Gridlex3
14 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Learn more
Inserve PSA
0 ratings
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Entry Level Price:€61.00
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Inserve PSA features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Inserve
    Year Founded
    2019
    HQ Location
    Boxmeer, North Brabant
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Inserve PSA features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Inserve
Year Founded
2019
HQ Location
Boxmeer, North Brabant
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
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Issuetrak
(62)4.1 out of 5
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Entry Level Price:Starting at $26.00
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 35% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Issuetrak features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    AH
    We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking... Read review
    Verified User in Hospital & Health Care
    IH
    Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Issuetrak
    Year Founded
    1992
    HQ Location
    Virginia Beach, Virginia
    Twitter
    @Issuetrak
    3,790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
    Phone
    +1 (866) 477-8387
Product Description
How are these determined?Information
This description is provided by the seller.

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 35% Mid-Market
  • 32% Enterprise
Issuetrak features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Verified User in Hospital & Health Care
AH
We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking... Read review
Verified User in Hospital & Health Care
IH
Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic... Read review
Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,790 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Phone
+1 (866) 477-8387
Learn more
IT Care Center
(1)5.0 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IT Care Center features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Mamun A.
    MA
    Protecting our customer & ensureing customer satisfaction. IT Care Center is highly customizeable solution that productive ITsupport. I love to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    That's IT Technologies
    Year Founded
    2015
    HQ Location
    Raanana
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
IT Care Center features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Mamun A.
MA
Protecting our customer & ensureing customer satisfaction. IT Care Center is highly customizeable solution that productive ITsupport. I love to use... Read review
Seller Details
Seller
That's IT Technologies
Year Founded
2015
HQ Location
Raanana
LinkedIn® Page
www.linkedin.com
Learn more
Microsoft 365 for Jira - Outlook Email, Teams, Calendar
(4)4.5 out of 5
View top Consulting Services for Microsoft 365 for Jira - Outlook Email, Teams, Calendar
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Entry Level Price:$3.50
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft 365 for Jira harnesses the power of Microsoft Outlook, Teams and To Do with deep integrations to Jira. Get started with your full-scale integration between Microsoft 365 and Jira and work wi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft 365 for Jira - Outlook Email, Teams, Calendar features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sambid G.
    SG
    It is easy to plan, organize, and notify my team about tasks and deliveries very frequently. Read review
    NB
    With this application, we can able to work with jira issue operations with microsoft application like teams and email. We can easily create jira... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yasoon GmbH
    Company Website
    Year Founded
    2012
    HQ Location
    Mannheim, Germany
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft 365 for Jira harnesses the power of Microsoft Outlook, Teams and To Do with deep integrations to Jira. Get started with your full-scale integration between Microsoft 365 and Jira and work wi

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
Microsoft 365 for Jira - Outlook Email, Teams, Calendar features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Sambid G.
SG
It is easy to plan, organize, and notify my team about tasks and deliveries very frequently. Read review
NB
With this application, we can able to work with jira issue operations with microsoft application like teams and email. We can easily create jira... Read review
Seller Details
Seller
yasoon GmbH
Company Website
Year Founded
2012
HQ Location
Mannheim, Germany
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Nexoid ITSM
0 ratings
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Entry Level Price:Free
  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Discover the power of advanced enterprise resource planning with Nexoid, a flexible, cost-effective ERP system that evolves with your business. Nexoid, a revolution in ERP systems, has been carefull

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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    • Nexoid ITSM features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nexoid
    Year Founded
    2018
    HQ Location
    12 John Princes Street, London, W1G 0JR United Kingdom
    Twitter
    @NexoidSoftware
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Discover the power of advanced enterprise resource planning with Nexoid, a flexible, cost-effective ERP system that evolves with your business. Nexoid, a revolution in ERP systems, has been carefull

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Nexoid ITSM features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Nexoid
Year Founded
2018
HQ Location
12 John Princes Street, London, W1G 0JR United Kingdom
Twitter
@NexoidSoftware
14 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Learn more
Starhive
0 ratings
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Starhive is a platform for IT teams that saves them precious time and money. With only the Starhive platform, teams can solve everyday challenges in just days, rather than buying yet another specific

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Starhive features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Starhive
    HQ Location
    Stockholm, SE
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Starhive is a platform for IT teams that saves them precious time and money. With only the Starhive platform, teams can solve everyday challenges in just days, rather than buying yet another specific

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Starhive features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Starhive
HQ Location
Stockholm, SE
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Learn more
VDCF
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VDCF is a platform management framework for the Solaris Operating System. VDCF allows to deploy, patch, operate, migrate, secure and monitor a virtualized data center based on Solaris 10 and 11 Zones

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • VDCF features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JomaSoft
    Year Founded
    2000
    HQ Location
    St. Gallen, CH
    Twitter
    @jomasoft
    342 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VDCF is a platform management framework for the Solaris Operating System. VDCF allows to deploy, patch, operate, migrate, secure and monitor a virtualized data center based on Solaris 10 and 11 Zones

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
VDCF features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
JomaSoft
Year Founded
2000
HQ Location
St. Gallen, CH
Twitter
@jomasoft
342 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Learn more