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The Top 20 Easiest To Use IT Service Management Tools

See the top IT Service Management Tools products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Atera

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

Zendesk Support Suite

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

SysAid

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

Freshservice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

18%

Mid Market

62%

Enterprise

20%

Autotask

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

29%

Enterprise

ServiceNow IT Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

74%

Helpdesk 365

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

10%

Mid Market

76%

Enterprise

14%

HaloITSM

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.8

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

Mid Market

63%

Enterprise

31%

#10

ClickUp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

#11

Halo Service Desk

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.0

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

50%

Mid Market

38%

Enterprise

13%

#12

Jira Service Management

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

40%

Enterprise

40%

#13

Vivantio

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

57%

Enterprise

28%

#14

Xurrent

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

20%

Mid Market

29%

Enterprise

51%

#15

Kaseya BMS

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

77%

Mid Market

21%

Enterprise

#16

ConnectWise RMM

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

74%

Mid Market

23%

Enterprise

#17

Infraon Desk

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

52%

Enterprise

30%

#18

Alloy Navigator

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.1

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

29%

Mid Market

60%

Enterprise

12%

#19

SymphonyAI IT Service Management

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.2

Customer Segment Breakdown

Small Business

Mid Market

29%

Enterprise

68%

#20

Squadcast

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

41%

Mid Market

49%

Enterprise