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iTop
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iTop
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4.3 out of 5 stars
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iTop Reviews & Product Details

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iTop Overview

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What is iTop?

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.

iTop Details
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iTop Community
Languages Supported
Czech, Danish, German, English, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Slovak, Spanish, Turkish, Chinese (Traditional)
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Product Description

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.

Seller

Combodo

Description

Combodo is a software company known for its development of IT service management tools. Notably, it is the creator of iTop, an open-source ITIL-aligned IT Service Management (ITSM) solution. iTop is designed to help organizations manage their IT operations, and support processes including handling user requests, incident management, and service catalogues. Combodo's iTop platform is highly customizable, allowing it to be adapted to the specific workflows and requirements of different businesses.Combodo is committed to developing software that facilitates efficient management and operation of IT services. With a focus on innovation and practical solutions, Combodo assists enterprises in improving their service management capabilities, thereby enhancing overall productivity and user experience. Their offerings cater to a variety of users, from small businesses to large corporations, looking to optimize their IT services.

Overview Provided by:
Abdelmoeen Alhassan

Recent iTop Reviews

Rohit S.
RS
Rohit S.Mid-Market (51-1000 emp.)
5.0 out of 5
"iTop is great choice"
Excellent Speeds: iTop VPN provides excellent speeds with only minor slowdowns, especially on nearby servers Large Server Network: It has a decent...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Very helpful and easy to use"
Easy and simple interface, people can use it easily in everyday work
Read more
Károly P.
KP
Károly P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great ITSM tool for free!"
ITIL compatible, ticketing, CMDB,opensource
Read more

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7 iTop Reviews

4.3 out of 5
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7 iTop Reviews
4.3 out of 5
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4.3 out of 5
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iTop Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Rohit S.
RS
Support Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about iTop?

Excellent Speeds: iTop VPN provides excellent speeds with only minor slowdowns, especially on nearby servers

Large Server Network: It has a decent server network of 1,800+ servers in 44 countries that are evenly spread out around the world. Review collected by and hosted on G2.com.

What do you dislike about iTop?

Access Issues: There have been reports of access issues.

Expensive: Some users find it expensive Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

Day-to-Day Operations Management: iTop offers features for managing day-to-day operations.

Detailed Tracking: It allows for detailed tracking of requirements, problems, changes, and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iTop?

Easy and simple interface, people can use it easily in everyday work Review collected by and hosted on G2.com.

What do you dislike about iTop?

No facing any of this kind of thing to describe about Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

It help to manage all It rlated query to handle at one place Review collected by and hosted on G2.com.

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Károly P.
KP
Head of IT Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about iTop?

ITIL compatible, ticketing, CMDB,opensource Review collected by and hosted on G2.com.

What do you dislike about iTop?

Poor support forum, Hard to find anything on it Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

Ticketing for 500 person. Syncronised from MS AD and vmware Review collected by and hosted on G2.com.

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yagnesh p.
YP
IT Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iTop?

Free to use. features for day-to-day operations management Review collected by and hosted on G2.com.

What do you dislike about iTop?

Integration is quite difficult, and there are no resources available to assist with it, such as on YouTube. Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

Support system for incident handling Review collected by and hosted on G2.com.

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Daniel Alfonzo A.
DA
Analista de infraestructura
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about iTop?

It is very complete and you can track almost all the processes that occur within the IT area of a company, you can follow requirements, incidents, changes and problems.

Additionally you can manage inventories of IT equipment, and the different organizations that intervene in the processes. Review collected by and hosted on G2.com.

What do you dislike about iTop?

It is complex to configure and create the dependencies, the confiuracion is not very intuitive, which makes the installation and start-up process dilate, having high implementation times because its configuration is so complicated. Review collected by and hosted on G2.com.

Recommendations to others considering iTop:

On the one hand, it is very complete for the follow-up of detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have a direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them

If the company does not have a trained IT template, its implementation can be very tedious and, sometimes, it can generate many errors in terms of the configuration of the general parameters of each service, since its way of managing the requests is differentiated by organizations to which different agreements must be created for each one. Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

Being able to follow detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them. Review collected by and hosted on G2.com.

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Kamran A.
KA
Consultant I.T Infrastructure
Textiles
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about iTop?

You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized according to the organizational environment. Review collected by and hosted on G2.com.

What do you dislike about iTop?

It is difficult to configure and customize initially. It takes time to get used to it. Support is also limited to small size organizations. Review collected by and hosted on G2.com.

Recommendations to others considering iTop:

If you are looking for a cost saving solution then just try it. Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

We have been using it for inventory of Assets and Incident management. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iTop?

iTop it´s very flexible for any kind of Company size or service support design.

Customization for dashboard an reports are great, and all around is very stable on any system we have tested.

Reports works great, and all around is a friendly user experience. Review collected by and hosted on G2.com.

What do you dislike about iTop?

Deployment is somewhat difficult. The configuration process is not fluid and has a learning curve until you get used to it. Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

We needed a ticketing tool for our Service Desk support team. Review collected by and hosted on G2.com.

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Pros and Cons Details
iTop