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Best Enterprise IT Service Management Tools

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall IT Service Management (ITSM) Tools category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Service Management (ITSM) Tools to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Service Management (ITSM) Tools category.

In addition to qualifying for inclusion in the IT Service Management Tools category, to qualify for inclusion in the Enterprise Business IT Service Management Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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26 Listings in Enterprise IT Service Management Tools Available

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ServiceNow IT Service Management
(1,131)4.4 out of 5
7th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ServiceNow IT Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based software solution designed to streamline and enhance the delivery of IT services within organizations. With ITSM, organizations c

    Users
    • Consultant
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Enterprise
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Incident Management
    90
    Features
    74
    Efficiency
    69
    Integrations
    53
    Cons
    Learning Curve
    50
    Expensive
    36
    Limited Customization
    32
    Customization Difficulty
    27
    Complexity
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow IT Service Management features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based software solution designed to streamline and enhance the delivery of IT services within organizations. With ITSM, organizations c

Users
  • Consultant
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Enterprise
  • 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Incident Management
90
Features
74
Efficiency
69
Integrations
53
Cons
Learning Curve
50
Expensive
36
Limited Customization
32
Customization Difficulty
27
Complexity
25
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.7
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,699 Twitter followers
LinkedIn® Page
www.linkedin.com
32,224 employees on LinkedIn®
Read ServiceNow IT Service Management Reviews
Zendesk Support Suite
(6,223)4.3 out of 5
Optimized for quick response
3rd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.7
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®

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Microsoft System Center
(585)4.1 out of 5
39th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

    Users
    • IT Manager
    • Network Engineer
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 46% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft System Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Centralized Management
    2
    Customization
    2
    All-in-One Solution
    1
    Automation
    1
    Cons
    Expensive
    4
    Missing Features
    3
    Pricing Issues
    3
    Complexity
    2
    Inaccurate Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft System Center features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,002,134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234,872 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

Users
  • IT Manager
  • Network Engineer
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 46% Enterprise
  • 33% Mid-Market
Microsoft System Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Centralized Management
2
Customization
2
All-in-One Solution
1
Automation
1
Cons
Expensive
4
Missing Features
3
Pricing Issues
3
Complexity
2
Inaccurate Information
2
Microsoft System Center features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
8.5
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,002,134 Twitter followers
LinkedIn® Page
www.linkedin.com
234,872 employees on LinkedIn®
Ownership
MSFT
Read Microsoft System Center Reviews
SysAid
(721)4.5 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Ticket Management
    43
    Customer Support
    42
    Customization
    30
    Customizability
    29
    Cons
    Ticketing Issues
    18
    Limited Customization
    14
    Missing Features
    14
    Clunky Interface
    12
    Limited Features
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,764 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Ticket Management
43
Customer Support
42
Customization
30
Customizability
29
Cons
Ticketing Issues
18
Limited Customization
14
Missing Features
14
Clunky Interface
12
Limited Features
12
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,764 Twitter followers
LinkedIn® Page
www.linkedin.com
231 employees on LinkedIn®
Freshservice
(1,290)4.6 out of 5
Optimized for quick response
5th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Automation
    42
    Features
    35
    Ticketing System
    29
    Customer Support
    28
    Cons
    Missing Features
    31
    Limited Features
    24
    Limited Customization
    15
    Limited Functionality
    15
    Learning Curve
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Automation
42
Features
35
Ticketing System
29
Customer Support
28
Cons
Missing Features
31
Limited Features
24
Limited Customization
15
Limited Functionality
15
Learning Curve
14
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.7
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
NinjaOne
(2,414)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
    • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
    • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,356
    Features
    908
    Automation
    893
    Customer Support
    794
    Remote Access
    788
    Cons
    Missing Features
    734
    Feature Issues
    330
    Improvement Needed
    322
    Limited Features
    298
    Needs Improvement
    289
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    7.9
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,596 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
  • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
  • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,356
Features
908
Automation
893
Customer Support
794
Remote Access
788
Cons
Missing Features
734
Feature Issues
330
Improvement Needed
322
Limited Features
298
Needs Improvement
289
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.1
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
7.9
Process Workflow
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,596 employees on LinkedIn®
Jira Service Management
(807)4.2 out of 5
12th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Collaboration
    6
    Integrations
    6
    Project Management
    6
    Team Collaboration
    6
    Cons
    Learning Curve
    6
    Steep Learning Curve
    6
    Limited Features
    5
    Complex Setup
    4
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Collaboration
6
Integrations
6
Project Management
6
Team Collaboration
6
Cons
Learning Curve
6
Steep Learning Curve
6
Limited Features
5
Complex Setup
4
Difficult Learning
4
Jira Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,308 Twitter followers
LinkedIn® Page
www.linkedin.com
17,380 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(232)4.2 out of 5
25th Easiest To Use in IT Service Management (ITSM) Tools software
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Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    6
    Customer Support
    5
    Efficiency
    5
    Ticket Management
    5
    Cons
    Limited Features
    5
    Feature Issues
    4
    Limited Customization
    4
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    7.9
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    513 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
6
Customer Support
5
Efficiency
5
Ticket Management
5
Cons
Limited Features
5
Feature Issues
4
Limited Customization
4
Limited Functionality
3
Missing Features
3
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
7.9
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,682 Twitter followers
LinkedIn® Page
www.linkedin.com
513 employees on LinkedIn®
Read ManageEngine ServiceDesk Plus Reviews
CA Service Desk Manager
(20)4.2 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a comple

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 105% Enterprise
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CA Service Desk Manager features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.1
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Broadcom
    Year Founded
    1991
    HQ Location
    San Jose, CA
    Twitter
    @broadcom
    60,146 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58,028 employees on LinkedIn®
    Ownership
    NASDAQ: CA
Product Description
How are these determined?Information
This description is provided by the seller.

Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a comple

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 105% Enterprise
  • 35% Mid-Market
CA Service Desk Manager features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Seller Details
Seller
Broadcom
Year Founded
1991
HQ Location
San Jose, CA
Twitter
@broadcom
60,146 Twitter followers
LinkedIn® Page
www.linkedin.com
58,028 employees on LinkedIn®
Ownership
NASDAQ: CA
Read CA Service Desk Manager Reviews
ClickUp
(10,361)4.7 out of 5
Optimized for quick response
10th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ClickUp
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
    • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
    • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,370
    Task Management
    2,621
    Features
    2,521
    Project Management
    2,281
    Organization
    2,062
    Cons
    Missing Features
    1,681
    Learning Curve
    1,356
    Limited Features
    1,007
    Slow Loading
    926
    Not Intuitive
    884
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
  • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
  • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,370
Task Management
2,621
Features
2,521
Project Management
2,281
Organization
2,062
Cons
Missing Features
1,681
Learning Curve
1,356
Limited Features
1,007
Slow Loading
926
Not Intuitive
884
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.7
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
SymphonyAI IT Service Management
(68)4.6 out of 5
20th Easiest To Use in IT Service Management (ITSM) Tools software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Automotive
    Market Segment
    • 68% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SymphonyAI IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    User Interface
    5
    Asset Management
    4
    Automation
    4
    Configuration Ease
    4
    Cons
    Complex Setup
    4
    Limited Functionality
    4
    Missing Features
    4
    Slow Performance
    4
    Complex Configuration
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SymphonyAI IT Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.3
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SymphonyAI IT Service Management
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @SymphonySummit
    482 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,060 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa

Users
No information available
Industries
  • Information Technology and Services
  • Automotive
Market Segment
  • 68% Enterprise
  • 32% Mid-Market
SymphonyAI IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
User Interface
5
Asset Management
4
Automation
4
Configuration Ease
4
Cons
Complex Setup
4
Limited Functionality
4
Missing Features
4
Slow Performance
4
Complex Configuration
3
SymphonyAI IT Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.3
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Seller Details
Seller
SymphonyAI IT Service Management
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@SymphonySummit
482 Twitter followers
LinkedIn® Page
www.linkedin.com
2,060 employees on LinkedIn®
Read SymphonyAI IT Service Management Reviews
BMC Helix ITSM
(285)3.7 out of 5
33rd Easiest To Use in IT Service Management (ITSM) Tools software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi

    Users
    • Manager
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 77% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC Helix ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ticket Management
    2
    Automation
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Cons
    Expensive
    1
    Integration Issues
    1
    Performance Issues
    1
    Poor Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC Helix ITSM features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.8
    7.9
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,335 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi

Users
  • Manager
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 77% Enterprise
  • 20% Mid-Market
BMC Helix ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ticket Management
2
Automation
1
Customer Support
1
Customizability
1
Customization
1
Cons
Expensive
1
Integration Issues
1
Performance Issues
1
Poor Performance
1
BMC Helix ITSM features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.8
7.9
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.7
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,466 Twitter followers
LinkedIn® Page
www.linkedin.com
9,335 employees on LinkedIn®
Phone
713 918 8800
Read BMC Helix ITSM Reviews
Helpdesk 365
(152)4.7 out of 5
8th Easiest To Use in IT Service Management (ITSM) Tools software
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Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ec

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 72% Mid-Market
    • 14% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpdesk 365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Customer Support
    54
    Features
    41
    Ticket Management
    39
    Helpful
    36
    Cons
    Learning Curve
    13
    Ticketing Issues
    10
    Steep Learning Curve
    9
    Bugs
    8
    Limited Functionality
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.7
    Administration Console
    Average: 8.7
    8.0
    Policy Dictation
    Average: 8.1
    9.7
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    13 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ec

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 72% Mid-Market
  • 14% Enterprise
Helpdesk 365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Customer Support
54
Features
41
Ticket Management
39
Helpful
36
Cons
Learning Curve
13
Ticketing Issues
10
Steep Learning Curve
9
Bugs
8
Limited Functionality
8
Helpdesk 365 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.7
Administration Console
Average: 8.7
8.0
Policy Dictation
Average: 8.1
9.7
Process Workflow
Average: 8.7
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
13 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
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Ivanti Neurons for ITSM
(188)3.9 out of 5
38th Easiest To Use in IT Service Management (ITSM) Tools software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 63% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ivanti Neurons for ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Implementation Ease
    1
    Integrations
    1
    Reporting
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    6.5
    Administration Console
    Average: 8.7
    6.3
    Policy Dictation
    Average: 8.1
    8.1
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ivanti
    Year Founded
    1985
    HQ Location
    South Jordan, UT
    Twitter
    @GoIvanti
    6,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,953 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 63% Enterprise
  • 33% Mid-Market
Ivanti Neurons for ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Implementation Ease
1
Integrations
1
Reporting
1
Cons
This product has not yet received any negative sentiments.
Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
6.5
Administration Console
Average: 8.7
6.3
Policy Dictation
Average: 8.1
8.1
Process Workflow
Average: 8.7
Seller Details
Seller
Ivanti
Year Founded
1985
HQ Location
South Jordan, UT
Twitter
@GoIvanti
6,766 Twitter followers
LinkedIn® Page
www.linkedin.com
2,953 employees on LinkedIn®
Read Ivanti Neurons for ITSM Reviews
Aisera
(130)4.4 out of 5
36th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Enterprise
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aisera is an AI tool designed to auto-resolve common service desk issues and integrates with platforms like ServiceNow and MS Teams.
    • Reviewers appreciate Aisera's ability to provide fast help, manage complex workflows, and offer robust tools for deflecting calls from busy service agents, along with its flexibility and numerous built-in features suitable for IT organizations.
    • Users mentioned that the setup of Aisera requires guidance, some workflows take time to fine-tune, the analytics feel limited, and there are issues with understanding questions, limited options within the product, and challenges with integrating enterprise apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aisera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    41
    Ease of Use
    39
    Customer Support
    36
    Automation
    26
    Customer Satisfaction
    26
    Cons
    Learning Curve
    17
    AI Limitations
    11
    Complexity
    9
    Inaccuracy
    9
    Steep Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aisera features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    7.5
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aisera
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, CA
    Twitter
    @aisera_ai
    1,526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    343 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Enterprise
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aisera is an AI tool designed to auto-resolve common service desk issues and integrates with platforms like ServiceNow and MS Teams.
  • Reviewers appreciate Aisera's ability to provide fast help, manage complex workflows, and offer robust tools for deflecting calls from busy service agents, along with its flexibility and numerous built-in features suitable for IT organizations.
  • Users mentioned that the setup of Aisera requires guidance, some workflows take time to fine-tune, the analytics feel limited, and there are issues with understanding questions, limited options within the product, and challenges with integrating enterprise apps.
Aisera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
41
Ease of Use
39
Customer Support
36
Automation
26
Customer Satisfaction
26
Cons
Learning Curve
17
AI Limitations
11
Complexity
9
Inaccuracy
9
Steep Learning Curve
9
Aisera features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
7.5
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.7
Seller Details
Seller
Aisera
Company Website
Year Founded
2017
HQ Location
Palo Alto, CA
Twitter
@aisera_ai
1,526 Twitter followers
LinkedIn® Page
www.linkedin.com
343 employees on LinkedIn®
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Hornbill Service Manager
(137)4.5 out of 5
30th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 58% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hornbill Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Helpful
    1
    Cons
    Complex Setup
    1
    Integration Issues
    1
    Lack of Guidance
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hornbill Service Manager features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hornbill
    Year Founded
    1995
    HQ Location
    Ruislip, UNITED KINGDOM
    Twitter
    @Hornbill
    963 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 58% Enterprise
  • 39% Mid-Market
Hornbill Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
1
Customizability
1
Customization
1
Ease of Use
1
Helpful
1
Cons
Complex Setup
1
Integration Issues
1
Lack of Guidance
1
Learning Curve
1
Hornbill Service Manager features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.7
Seller Details
Seller
Hornbill
Year Founded
1995
HQ Location
Ruislip, UNITED KINGDOM
Twitter
@Hornbill
963 Twitter followers
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
Read Hornbill Service Manager Reviews
Vivantio
(291)4.3 out of 5
Optimized for quick response
13th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Intuitive
    28
    Efficiency
    25
    Helpful
    25
    Features
    24
    Cons
    Ticketing Issues
    19
    Improvement Needed
    16
    Learning Curve
    15
    Missing Features
    14
    Login Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.2
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Intuitive
28
Efficiency
25
Helpful
25
Features
24
Cons
Ticketing Issues
19
Improvement Needed
16
Learning Curve
15
Missing Features
14
Login Issues
12
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.2
Process Workflow
Average: 8.7
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
112 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
BMC Helix Remedyforce
(48)3.9 out of 5
27th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT produc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Enterprise
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC Helix Remedyforce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reporting
    1
    Tracking Ease
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC Helix Remedyforce features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,335 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT produc

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Enterprise
  • 46% Mid-Market
BMC Helix Remedyforce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reporting
1
Tracking Ease
1
Cons
This product has not yet received any negative sentiments.
BMC Helix Remedyforce features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.7
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,466 Twitter followers
LinkedIn® Page
www.linkedin.com
9,335 employees on LinkedIn®
Phone
713 918 8800
Read BMC Helix Remedyforce Reviews
Xurrent
(81)4.6 out of 5
Optimized for quick response
14th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Implementation Ease
    6
    Integrations
    6
    Easy Integrations
    5
    Efficiency
    5
    Cons
    Limited Features
    4
    Learning Curve
    3
    Outdated Interface
    3
    Poor Design
    3
    Poor Documentation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    9.0
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Implementation Ease
6
Integrations
6
Easy Integrations
5
Efficiency
5
Cons
Limited Features
4
Learning Curve
3
Outdated Interface
3
Poor Design
3
Poor Documentation
3
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.1
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
9.0
Process Workflow
Average: 8.7
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Serviceaide ChangeGear
(105)3.9 out of 5
26th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Serviceaide ChangeGear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customization
    7
    Integrations
    7
    Customizability
    6
    Efficiency
    6
    Cons
    Delays
    5
    Poor Customer Support
    5
    Missing Features
    4
    Outdated Interface
    4
    Slow Performance
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customization
7
Integrations
7
Customizability
6
Efficiency
6
Cons
Delays
5
Poor Customer Support
5
Missing Features
4
Outdated Interface
4
Slow Performance
4
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.2
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Read Serviceaide ChangeGear Reviews
OpenText Service Management Automation X (SMAX)
(71)4.2 out of 5
28th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Enterprise
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    9.4
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,662 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Enterprise
  • 24% Mid-Market
OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
9.4
Process Workflow
Average: 8.7
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,720 Twitter followers
LinkedIn® Page
www.linkedin.com
22,662 employees on LinkedIn®
Ownership
NASDAQ:OTEX
Read OpenText Service Management Automation X (SMAX) Reviews
SolarWinds Service Desk
(762)4.3 out of 5
Optimized for quick response
23rd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Asset Management
    9
    User Interface
    9
    Ticketing System
    8
    Simple
    7
    Cons
    Missing Features
    6
    Asset Management
    4
    Insufficient Information
    4
    Expensive
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.4
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Asset Management
9
User Interface
9
Ticketing System
8
Simple
7
Cons
Missing Features
6
Asset Management
4
Insufficient Information
4
Expensive
3
Integration Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.4
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.7
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
OTRS
(36)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OTRS is a customizable support desk that manages workflows and structures communication.

    Users
    No information available
    Industries
    • Pharmaceuticals
    Market Segment
    • 64% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OTRS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customizability
    1
    Customization
    1
    Features
    1
    Ticket Management
    1
    Cons
    Slow Loading
    1
    Slow Performance
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OTRS features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    9.3
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OTRS Group
    Year Founded
    2003
    HQ Location
    Oberursel, Germany
    Twitter
    @OTRSGroup
    2,671 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OTRS is a customizable support desk that manages workflows and structures communication.

Users
No information available
Industries
  • Pharmaceuticals
Market Segment
  • 64% Enterprise
  • 31% Mid-Market
OTRS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customizability
1
Customization
1
Features
1
Ticket Management
1
Cons
Slow Loading
1
Slow Performance
1
Ticketing Issues
1
OTRS features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
9.3
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.7
Seller Details
Seller
OTRS Group
Year Founded
2003
HQ Location
Oberursel, Germany
Twitter
@OTRSGroup
2,671 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
Read OTRS Reviews
TeamDynamix IT Service Management
(61)4.4 out of 5
42nd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with

    Users
    No information available
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 48% Enterprise
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamDynamix IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Features
    3
    Easy Management
    2
    Efficiency
    2
    Cons
    Learning Curve
    2
    Licensing Issues
    2
    Poor Collaboration
    2
    Alert Overload
    1
    Complex Configuration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Administration Console
    Average: 8.7
    6.3
    Policy Dictation
    Average: 8.1
    8.0
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamDynamix
    Year Founded
    2001
    HQ Location
    Columbus, Ohio
    Twitter
    @TDXBuzz
    1,055 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with

Users
No information available
Industries
  • Higher Education
  • Education Management
Market Segment
  • 48% Enterprise
  • 41% Mid-Market
TeamDynamix IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Features
3
Easy Management
2
Efficiency
2
Cons
Learning Curve
2
Licensing Issues
2
Poor Collaboration
2
Alert Overload
1
Complex Configuration
1
TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
8.0
Administration Console
Average: 8.7
6.3
Policy Dictation
Average: 8.1
8.0
Process Workflow
Average: 8.7
Seller Details
Seller
TeamDynamix
Year Founded
2001
HQ Location
Columbus, Ohio
Twitter
@TDXBuzz
1,055 Twitter followers
LinkedIn® Page
www.linkedin.com
136 employees on LinkedIn®
Read TeamDynamix IT Service Management Reviews
BMC FootPrints
(56)3.5 out of 5
44th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e

    Users
    No information available
    Industries
    • Higher Education
    • Law Practice
    Market Segment
    • 59% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC FootPrints Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Complex Reporting
    1
    Expensive
    1
    Poor Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC FootPrints features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    4.2
    Administration Console
    Average: 8.7
    5.0
    Policy Dictation
    Average: 8.1
    6.5
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,335 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e

Users
No information available
Industries
  • Higher Education
  • Law Practice
Market Segment
  • 59% Enterprise
  • 39% Mid-Market
BMC FootPrints Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Complex Reporting
1
Expensive
1
Poor Reporting
1
BMC FootPrints features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
4.2
Administration Console
Average: 8.7
5.0
Policy Dictation
Average: 8.1
6.5
Process Workflow
Average: 8.7
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,466 Twitter followers
LinkedIn® Page
www.linkedin.com
9,335 employees on LinkedIn®
Phone
713 918 8800
Read BMC FootPrints Reviews
EasyVista Service Manager
(91)3.9 out of 5
43rd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EasyVista Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Comprehensive Coverage
    1
    Configuration Ease
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Cons
    Confusing Interface
    1
    Learning Curve
    1
    Missing Features
    1
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EasyVista Service Manager features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.8
    7.7
    Administration Console
    Average: 8.7
    6.9
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    394 employees on LinkedIn®
    Ownership
    EPA: ALEZV
Product Description
How are these determined?Information
This description is provided by the seller.

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
EasyVista Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Comprehensive Coverage
1
Configuration Ease
1
Customizability
1
Customization
1
Ease of Use
1
Cons
Confusing Interface
1
Learning Curve
1
Missing Features
1
Not User-Friendly
1
EasyVista Service Manager features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.8
7.7
Administration Console
Average: 8.7
6.9
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.7
Seller Details
Seller
EasyVista
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,276 Twitter followers
LinkedIn® Page
www.linkedin.com
394 employees on LinkedIn®
Ownership
EPA: ALEZV
Read EasyVista Service Manager Reviews
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