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Best IT Documentation Software for Medium-Sized Businesses

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall IT Documentation category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business IT Documentation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business IT Documentation category.

In addition to qualifying for inclusion in the IT Documentation Software category, to qualify for inclusion in the Medium-Sized Business IT Documentation Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in IT Documentation Available
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    G2 Score
NinjaOne
(2,412)4.7 out of 5
Optimized for quick response
1st Easiest To Use in IT Documentation software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platfor

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that allows users to easily manage devices, respond to tickets, and monitor device status.
    • Reviewers appreciate the multiple remote control options, integrated ticketing system, and the ease of adding and modifying devices, which they say has significantly improved their IT support process.
    • Users experienced issues with the lack of thumbnail view of the remote computer screen, difficulty in searching for custom fields, and the absence of certain features they were able to utilize with their previous support software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,356
    Features
    908
    Automation
    893
    Customer Support
    794
    Remote Access
    788
    Cons
    Missing Features
    734
    Feature Issues
    330
    Improvement Needed
    322
    Limited Features
    298
    Needs Improvement
    289
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platfor

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that allows users to easily manage devices, respond to tickets, and monitor device status.
  • Reviewers appreciate the multiple remote control options, integrated ticketing system, and the ease of adding and modifying devices, which they say has significantly improved their IT support process.
  • Users experienced issues with the lack of thumbnail view of the remote computer screen, difficulty in searching for custom fields, and the absence of certain features they were able to utilize with their previous support software.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,356
Features
908
Automation
893
Customer Support
794
Remote Access
788
Cons
Missing Features
734
Feature Issues
330
Improvement Needed
322
Limited Features
298
Needs Improvement
289
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,253 Twitter followers
LinkedIn® Page
www.linkedin.com
1,417 employees on LinkedIn®
M-Files
(233)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    M-Files is the leading document management platform designed to enhance knowledge work automation by streamlining processes and improving efficiency. This comprehensive solution addresses various aspe

    Users
    • Project Manager
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • M-Files Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Collaboration
    25
    Integrations
    25
    Easy Access
    23
    Team Collaboration
    23
    Cons
    Learning Curve
    9
    Outdated Features
    9
    Slow Performance
    8
    Training Required
    8
    Learning Difficulty
    7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    M-Files Corporation
    Company Website
    Year Founded
    2002
    HQ Location
    Austin, Texas
    Twitter
    @M_Files
    8,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

M-Files is the leading document management platform designed to enhance knowledge work automation by streamlining processes and improving efficiency. This comprehensive solution addresses various aspe

Users
  • Project Manager
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 38% Small-Business
M-Files Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Collaboration
25
Integrations
25
Easy Access
23
Team Collaboration
23
Cons
Learning Curve
9
Outdated Features
9
Slow Performance
8
Training Required
8
Learning Difficulty
7
Seller Details
Seller
M-Files Corporation
Company Website
Year Founded
2002
HQ Location
Austin, Texas
Twitter
@M_Files
8,754 Twitter followers
LinkedIn® Page
www.linkedin.com
674 employees on LinkedIn®

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Confluence
(3,833)4.1 out of 5
5th Easiest To Use in IT Documentation software
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:$10 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Team Collaboration
    45
    Integrations
    39
    Organization
    27
    Features
    20
    Cons
    Search Limitations
    12
    Learning Curve
    11
    Page Management
    7
    Not Intuitive
    6
    Slow Performance
    6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,691 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 35% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Team Collaboration
45
Integrations
39
Organization
27
Features
20
Cons
Search Limitations
12
Learning Curve
11
Page Management
7
Not Intuitive
6
Slow Performance
6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,288 Twitter followers
LinkedIn® Page
www.linkedin.com
17,691 employees on LinkedIn®
ClickUp
(10,338)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in IT Documentation software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a comprehensive project management tool that offers a wide range of features for task assignment, communication, progress tracking, and integration with other software.
    • Users frequently mention the flexibility and customizability of ClickUp, its ability to integrate with other software, and its effectiveness in organizing and managing tasks and projects.
    • Reviewers mentioned the steep learning curve due to the abundance of features, occasional performance issues with large workspaces or complex automations, and limitations in the mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,370
    Task Management
    2,621
    Features
    2,521
    Project Management
    2,281
    Organization
    2,062
    Cons
    Missing Features
    1,681
    Learning Curve
    1,356
    Limited Features
    1,007
    Slow Loading
    926
    Not Intuitive
    884
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a comprehensive project management tool that offers a wide range of features for task assignment, communication, progress tracking, and integration with other software.
  • Users frequently mention the flexibility and customizability of ClickUp, its ability to integrate with other software, and its effectiveness in organizing and managing tasks and projects.
  • Reviewers mentioned the steep learning curve due to the abundance of features, occasional performance issues with large workspaces or complex automations, and limitations in the mobile app.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,370
Task Management
2,621
Features
2,521
Project Management
2,281
Organization
2,062
Cons
Missing Features
1,681
Learning Curve
1,356
Limited Features
1,007
Slow Loading
926
Not Intuitive
884
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
IT Glue
(604)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Documentation software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • System Administrator
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    265
    Document Management
    146
    Integrations
    124
    Password Management
    114
    Organization
    108
    Cons
    Search Functionality
    40
    Missing Features
    36
    Search Limitations
    35
    Slow Performance
    29
    App Functionality
    27
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,018 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • System Administrator
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
265
Document Management
146
Integrations
124
Password Management
114
Organization
108
Cons
Search Functionality
40
Missing Features
36
Search Limitations
35
Slow Performance
29
App Functionality
27
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,550 Twitter followers
LinkedIn® Page
www.linkedin.com
5,018 employees on LinkedIn®
Get a quote
Document360
(462)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Customer Support
    46
    Features
    40
    Intuitive
    36
    Helpful
    32
    Cons
    Software Bugs
    12
    Missing Features
    11
    Editing Difficulties
    10
    Expensive
    10
    Editing Limitations
    8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    329 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Customer Support
46
Features
40
Intuitive
36
Helpful
32
Cons
Software Bugs
12
Missing Features
11
Editing Difficulties
10
Expensive
10
Editing Limitations
8
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,962 Twitter followers
LinkedIn® Page
www.linkedin.com
329 employees on LinkedIn®
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  • Mid-Market
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
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6 Listings in IT Documentation Available
  • Sort By:
    G2 Score

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