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The Top 20 Easiest To Use Inbound Call Tracking Software

See the top Inbound Call Tracking Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Call Loom

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

46%

Mid Market

54%

Ringover

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

78%

Mid Market

22%

Enterprise

WhatConverts

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

87%

Mid Market

12%

Enterprise

800.com

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

88%

Mid Market

10%

Enterprise

Ozonetel

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

62%

Enterprise

Dialaxy

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

44%

Mid Market

54%

Enterprise

KrispCall

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Enterprise

CallRail

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

76%

Mid Market

21%

Enterprise

Retreaver

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

#10

Ring.io

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

74%

Mid Market

21%

Enterprise

#11

Phonexa

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

#12

Revenue.io

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

22%

Mid Market

62%

Enterprise

16%

#13

Invoca

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

39%

Mid Market

34%

Enterprise

26%

#14

Ringba

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

78%

Mid Market

18%

Enterprise

#15

Infinity Call Tracking

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.7

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

46%

Enterprise

26%

#16

Nimbata

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

96%

Mid Market

#17

CallTrackingMetrics

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.3

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

68%

Mid Market

29%

Enterprise

#18

Vonage Contact Center (formerly NewVoiceMedia)

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

27%

Mid Market

52%

Enterprise

21%

#19

Service Fusion

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

8.6

Customer Segment Breakdown

Small Business

83%

Mid Market

13%

Enterprise

#20

CallFire

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

69%

Mid Market

24%

Enterprise