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Best Enterprise Help Authoring Tools (HAT)

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall Help Authoring Tool (HAT) category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Help Authoring Tool (HAT) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Help Authoring Tool (HAT) category.

In addition to qualifying for inclusion in the Help Authoring Tools (HAT) category, to qualify for inclusion in the Enterprise Business Help Authoring Tools (HAT) category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in Enterprise Help Authoring Tools (HAT) Available

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    G2 Score
MadCap Flare
(430)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Help Authoring Tool (HAT) software
View top Consulting Services for MadCap Flare
Save to My Lists
Entry Level Price:$2,333.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MadCap Flare provides technical communicators and learning & development professionals powerful topic-based XML authoring and publishing. With Flare, you can easily create self-service support and

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MadCap Flare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    8
    Features
    5
    Helpful
    5
    Customization
    3
    Cons
    Software Bugs
    4
    Technical Issues
    4
    Learning Curve
    3
    Missing Features
    2
    Compatibility Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MadCap Flare features and usability ratings that predict user satisfaction
    7.4
    Ease of Use
    Average: 8.0
    8.0
    Ease of Admin
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MadCap Software
    Company Website
    Year Founded
    2005
    HQ Location
    Denver, CO
    Twitter
    @MadCapSoftware
    1,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MadCap Flare provides technical communicators and learning & development professionals powerful topic-based XML authoring and publishing. With Flare, you can easily create self-service support and

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 30% Enterprise
MadCap Flare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
8
Features
5
Helpful
5
Customization
3
Cons
Software Bugs
4
Technical Issues
4
Learning Curve
3
Missing Features
2
Compatibility Issues
1
MadCap Flare features and usability ratings that predict user satisfaction
7.4
Ease of Use
Average: 8.0
8.0
Ease of Admin
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
MadCap Software
Company Website
Year Founded
2005
HQ Location
Denver, CO
Twitter
@MadCapSoftware
1,720 Twitter followers
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Adobe RoboHelp
(38)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Adobe RoboHelp features and usability ratings that predict user satisfaction
    8.0
    Ease of Use
    Average: 8.0
    7.5
    Ease of Admin
    Average: 8.7
    7.1
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Adobe
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    973,065 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40,372 employees on LinkedIn®
    Ownership
    NASDAQ:ADBE
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Adobe RoboHelp features and usability ratings that predict user satisfaction
8.0
Ease of Use
Average: 8.0
7.5
Ease of Admin
Average: 8.7
7.1
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Adobe
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
973,065 Twitter followers
LinkedIn® Page
www.linkedin.com
40,372 employees on LinkedIn®
Ownership
NASDAQ:ADBE
Read Adobe RoboHelp Reviews

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Document360
(463)4.7 out of 5
3rd Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Customer Support
    46
    Features
    40
    Intuitive
    36
    Helpful
    32
    Cons
    Software Bugs
    12
    Missing Features
    11
    Editing Difficulties
    10
    Expensive
    10
    Editing Limitations
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.0
    9.1
    Ease of Admin
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    329 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Customer Support
46
Features
40
Intuitive
36
Helpful
32
Cons
Software Bugs
12
Missing Features
11
Editing Difficulties
10
Expensive
10
Editing Limitations
8
Document360 features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.0
9.1
Ease of Admin
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,962 Twitter followers
LinkedIn® Page
www.linkedin.com
329 employees on LinkedIn®
Docsie
(117)4.8 out of 5
Save to My Lists
DealsSpecial offer!
30% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 79% Small-Business
    • 18% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Docsie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Content Management
    3
    Ease of Use
    3
    Features
    3
    Document Management
    2
    Layout Organization
    2
    Cons
    File Management
    3
    Missing Features
    2
    Bug Issues
    1
    Complexity
    1
    Complex Platform
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Docsie features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 8.0
    10.0
    Ease of Admin
    Average: 8.7
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Docsie
    Company Website
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 79% Small-Business
  • 18% Enterprise
Docsie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Content Management
3
Ease of Use
3
Features
3
Document Management
2
Layout Organization
2
Cons
File Management
3
Missing Features
2
Bug Issues
1
Complexity
1
Complex Platform
1
Docsie features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 8.0
10.0
Ease of Admin
Average: 8.7
9.7
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Docsie
Company Website
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,295 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read Docsie Reviews
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Small Business
Mid Market
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Clear All
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All

4 Listings in Enterprise Help Authoring Tools (HAT) Available

  • Sort By:
    G2 Score

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