Best Enterprise Feedback Management Software - Page 2
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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Sekker is an app that allows you to collect feedback from your customer with a variety of customer experience surveys like: NPS, CES, CSAT, CES, Stars, Thumbs, Smiley, PMF, ENPS. You can share in a
- 100% Mid-Market
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Survey Dynamix is a cloud based survey solution with a focus on Contact Centres. Perform outbound, inbound or SMS surveys and get real-time actionable feedback from your customers.
- 67% Enterprise
- 33% Small-Business
2,282 Twitter followers
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Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and
- UX Researcher
- UX Designer
- Computer Software
- Financial Services
- 49% Mid-Market
- 33% Small-Business
44,907 Twitter followers
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Affiniv is a customer feedback management software used by businesses to collect feedback from their customers in an effortless manner. Standard surveys like NPS, CSAT etc, are supported out of the bo
- 50% Small-Business
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Crowd is a comprehensive user research and feedback platform offering a suite of features that enable businesses to gather, analyze, and implement user feedback effectively. Businesses can create un
- 100% Small-Business
72 Twitter followers
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Analyzing customer and employee feedback has never been easier with Deep Talk. With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data. Thi
- 75% Small-Business
- 25% Mid-Market
223 Twitter followers
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At Feedmoji, we're thrilled about changing the way businesses collect feedback. We're obsessed with providing affordable, simple yet innovative tools to small and medium-sized businesses to help them
- 100% Small-Business
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Groopit is an entirely new category of enterprise SaaS called crowdsolving. Simplify how employees share competitive intel, product feedback, merchandising insights, operational issues, and real-time
- 50% Enterprise
- 50% Mid-Market
32 Twitter followers
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The Inquery Survey Server is a system for conducting online surveys, paper and telephone interviews, which seeks in its functionality, its ease of use and its benefits for companies and organizations
- 100% Small-Business
- 50% Mid-Market
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- User Satisfaction
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ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences
- 80% Enterprise
- 20% Small-Business
21,716 Twitter followers
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Pulse Insights creates software to help enterprises collect and activate customer feedback in their digital channels.
- 50% Mid-Market
- 50% Small-Business
329 Twitter followers
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Our real-time survey solutions tailored for tablets and mobile phones enable hotels, restaurants, retail, and service businesses, to collect 15x more customer feedback. Improve customer satisfaction a
- 50% Enterprise
- 50% Small-Business
1,531 Twitter followers
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- User Satisfaction
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Segmanta enables users to design and deliver surveys to surfacedata-driven decisions.
- 50% Small-Business
- 50% Mid-Market
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- User Satisfaction
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SightMill provides great value Net Promoter Score survey software that helps you listen to your customers and improve their experience of your products and service. You can manage all of your customer
- 100% Small-Business
44 Twitter followers
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- User Satisfaction
- Seller Details
The SurveyStance Feedback Kiosk is modern way to capture customer feedback. Collect real-time feedback with our emoji based feedback surveys. Designed to get feedback from customers or employees. The
- 50% Enterprise
- 50% Small-Business
110 Twitter followers
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Regardless of what field you're in, look no further when combining Tellwut's dynamic survey tools with qualified survey responses.
- 100% Small-Business
8,090 Twitter followers
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- 50% Mid-Market
204 Twitter followers
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Speero is a tried and trusted website experimentation agency. Our team is dedicated to improving customer experiences, loyalty and retention. We do this by analysing website data, conducting user rese
- 50% Mid-Market
- 50% Small-Business
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Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses a
- 69% Enterprise
- 31% Mid-Market
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Appzi is a web based user feedback platform that enables SaaS companies to collect product feedback, right from within their website or app. Companies can present a feedback button, link, or specific
- 100% Mid-Market
39 Twitter followers
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- User Satisfaction
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Askem is a comprehensive digital tool developed by a Helsinki-based Finnish company, designed to meet the needs of mission-driven teams. It brings together three essential products in one intuitive da
- 100% Mid-Market
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- User Satisfaction
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Asklayer provides zero-friction micro surveys and NPS feedback widgets that significantly outperform traditional long form surveys. Asklayer surveys can be displayed on websites, sent via email and ac
- 100% Small-Business
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The vast number of available integration possibilities makes Callexa Feedback the perfect tool to perform NPS surveys. React quickly on complaints, measure the allover performance of your support and
- 100% Mid-Market
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Chatter Research gives organizations real-time insights about their customer experience by using AI to capture and analyze conversational feedback over text message and voice assistant. With 8x more r
- 100% Small-Business
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A simple customer feedback tool that surveys your customers, measures satisfaction and identifies those that are unhappy.
- 100% Small-Business
224 Twitter followers
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Conflux is a user feedback management platform.
- 100% Small-Business
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Convas is a customer feedback tool. Gather & prioritize all your feedback in one place, understand your customers and build the right products.
- 100% Mid-Market
10 Twitter followers
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Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and c
- 50% Mid-Market
- 50% Small-Business
922 Twitter followers
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Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new d
- 50% Mid-Market
- 25% Enterprise
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Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Ce
- 100% Mid-Market
1,128 Twitter followers
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Emojot's AI-driven Customer Experience Management (CXM) solution is the unique innovation of Emotion Sensors™, a groundbreaking reinvention of traditional surveys. These visually appealing, omnichanne
- 100% Mid-Market
644 Twitter followers
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- User Satisfaction
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eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. C
- 67% Small-Business
- 33% Mid-Market
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Simple, powerful feedback tool for websites of all sizes.
- 100% Small-Business
96 Twitter followers
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Glanceable is a B2B solution which aggregates customer feedback across multiple sources (social networks, online reviews, surveys, customer calls…) and, using a combination of proprietary AI and Open
- 100% Enterprise
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Real Time Feedback Software
- 100% Small-Business
125 Twitter followers
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InputKit is a powerful and innovative SAAS solution that improves the customer experience, employee experience and online reputation of companies around the world. By using InputKit, companies can cre
- 100% Small-Business
11 Twitter followers
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As ‘Customer Experience (CX)’ has become something of a catch-all term, Insocial helps to improve the effectiveness of your CX initiatives by focusing on five core types of experience (brand, customer
- 100% Mid-Market
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The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. Litmu
- 100% Mid-Market
446 Twitter followers
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Metaimpact (formerly MetaCX) enables organizations to design, build, and deploy digital impact networks where multiple stakeholders can act on shared goals to create collective impact. These networks
- 100% Small-Business
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- User Satisfaction
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Integrate Strategy, Planning, Execution, and Delivery with Planview Portfolios. To help bring your strategy to life, fuel innovation, and drive digital transformation, Planview Portfolios orchestra
- Information Technology and Services
- Insurance
- 88% Enterprise
- 22% Mid-Market
3,073 Twitter followers
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Attracting new customers while strengthening the loyalty of existing customers is a real challenge in today’s competitive global business environment. The maximum possible positive outcomes are expect
- 100% Small-Business
251 Twitter followers
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- User Satisfaction
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RapidNPS offers a single dashboard for tracking customer satisfaction across various locations per different tracking sources (employees, sales channels, or product groups), in addition to enhancing G
- 100% Enterprise
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Turn user feedback into actionable product decisions We help product managers turbocharge their development process by making it easy to centralize feedback, prioritize ideas and delight users by ship
- 100% Mid-Market
114 Twitter followers
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Survicate Enterprise is a suite of enterprise-ready customer experience solutions. It includes: - Website surveys - Link and email surveys - Mobile SDK - Chat surveys - Feedback Buttton - Feedback Hu
- 100% Small-Business
13,013 Twitter followers
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- User Satisfaction
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Talkalytics: Unlocking the Power of Voice in Market Research Talkalytics is an innovative B2B SaaS platform transforming customer feedback collection and analysis. Leveraging voice-first technology a
- 100% Small-Business
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Userfeeds builds a platform for content networks and ranking algorithms that use digital tokens as ranking signals.
- 100% Small-Business
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UserJot is an all-in-one customer feedback platform designed to help SaaS teams collect and manage user feedback, prioritize feature requests, and keep users engaged with clear product roadmaps and ch
- 100% Small-Business
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- User Satisfaction
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Userorbit is a platform designed to help product-led growth teams improve user retention and reduce churn. It provides tools to keep customers engaged throughout their journey, including surveys, feed
- 100% Small-Business
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- User Satisfaction
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UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve
- 100% Small-Business
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- User Satisfaction
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For customer-obsessed key account managers: detect pain points in valuable business relationships before they become an irreversible deal breaker. The SaaS web application will help you to keeping you
- 100% Mid-Market
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- User Satisfaction
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Secure Forms Made Simple Walla is a privacy-first form builder designed for teams that care about data protection. Whether you're collecting feedback, onboarding users, or building internal workflo
- 100% Small-Business
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- User Satisfaction
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SAAS based Customer Experience management solution. Omni-channel platform collecting feedback, analyzing results and managing tools.
- 100% Mid-Market
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- User Satisfaction
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Worthix is the first and only conversation-based AI technology tool for customer decision intelligence that powers one-on-one conversations with customers, in any language and at any scale, to identif
- 100% Enterprise
2,343 Twitter followers
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ZEF is a survey software for building beautiful intelligent surveys.
- 100% Enterprise
1,841 Twitter followers
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Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over.
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AirVote is a business tool for collecting and analyzing customer satisfaction data. This self-service platform features an easy and scalable way to acquire data: business owners register and claim the
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We help you go from open customer feedback to action points.
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Askemo helps you to receive more and better feedback from your employees and your customers. And helps you to turn feedback into actions. With askemo, collecting feedback is a breeze. No more hassle
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Betasort is the easiest way to collect & analyze product feedback. Start collecting feedback in minutes with embedded micro surveys and get all key insights instantly. It’s customer feedback, simp
- Overview
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Beyond Feedback is a customer satisfaction software that integrates reporting tools to gain insights about customers, employees, and the marketplace.
107 Twitter followers
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CHI Express is a real-time customer survey analytics that helps to measure CX, CSAT & NPS. IT enabled customer experience management solution help to implement business intelligence reports based
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Product Feedback Solution for community-driven transparent organizations. Collect feedback from customers and let them prioritize it. Choose between simple voting and a credit system for crowd-funding
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Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with c
- Automotive
- 43% Enterprise
- 36% Mid-Market
48 Twitter followers
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To Your Success has delivered customer delight and business insight. Millions of cookies, millions of nuts and millions of candies have led to stronger customer relationships.
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CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards,
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Digsite has always been an expert at online qual, but we knew a broader solution was needed in order to meet customers’ growing, varied requirements. The solution needed to be a much more fluid and in
- 100% Small-Business
357 Twitter followers
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- User Satisfaction
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Due.Work is a support widget that you can integrate into your product from which your customer can raise an issue, share feedback or read interactive help guides 🚀. We have merged the concept of Fee
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eAlicia Customer Experience is a business solution for the provision of services aimed at improving business processes for contact centers.
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e-satisfaction.com is an Enterprise Feedback Management Software that captures the Voice of Customers. We use Customer Feedback to help you understand your customers, know where to focus and provide t
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Everise has built, curated and seamlessly integrated critical applications your business needs to deliver a seamlessly unified customer & product support experience while maximizing your return on
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EXP+™ Engage elevates the power of human connection to build brand loyalty through email, chat, messaging and voice-based contact center services built upon a foundation of data-driven customer unders
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The insight edge at your fingertips Imagine having all the answers to your business problems just a click away. ex-plor is your one stop shop to get closer to customers, discover their needs and predi
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ezySurvey.com provides Enterprise Feedback Management services to its Corporate Customers: a complete suite of advanced survey services from start to finish especially designed for large enterprises w
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A turn-key solution for the Net Promoter Scoresm framework. Works perfectly on SaaS products, content sites, ecommerce stores or any other website & installs in under 5 minutes.
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Feature Upvote is a tool that allows customers to openly suggest and upvote features they want to see in the product.
105 Twitter followers
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feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.
- 100% Mid-Market
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Feedb is a powerful customer feedback system that delivers great outcomes out of a simple 1-click survey. By using Feedb you will be able to regularly get feedback in a very effective way and turn it
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Feedback allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.
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Managing your surveys is a breeze with Feedback Inn-s intuitive, user-friendly interface. Within minutes, you can start your first survey and let your clients tell you where your customer service fall
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FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and act on actionable insights.
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FeedbackSpark is a platform to gather targeted user feedback made from ground up for product teams. With FeedbackSpark: 1. you can quickly launch in-product micro-surveys targeting specific set of u
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Feedbackstr is an enterprise feedback management system.
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The main purpose of Feedo is to let you to get feedbacks from customers as soon as possible. Feedo is a clear and easy tool. Nothing disturbs your customer from a quiz and your questions. No necessary
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The Perfect Solution To Collect Customers Feedback. To Get Feature Ideas, Insights and Feedback Directly From Your Customers with Feedsocio.
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Reduce gap between you and your customers. Let's make it easy to share feedbacks & stay updated with interesting product updates.
167 Twitter followers
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Decode customer Feeedback and build what matters ! Understanding your customers is the key to growth, but collecting and analyzing feedback can be overwhelming. Feeedback is your AI-powered solution
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Fellafeeds Digital Feedback App helps to enhance customer experience for the offline business like - Malls, Cinema halls, Airports and Hospitality Sector. We help these businesses in getting real-ti
16 Twitter followers
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FloorInsights, an AI enabled tool to measure your NPS, CSAT & CES. Get instant consumer feedback, set alerts for responding to consumer feedback and win your customer again.
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GoQuestion Feedback Management Solution enables businesses to collect data, interprete data and utilise the data they have collected.
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Customer Feedback and Engagement Made Easy!
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Monitor customer health and inspire loyalty with GrowthScore's all-in-one powerful Net Promoter Score software.
620 Twitter followers
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Helpfull is a real-time feedback platform that allows you to get instant feedback from 1000's of people in minutes. By creating a survey on Helpfull, you can compare two logos, brand names, Amazon sto
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer ex
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Irys optimizes the task of collaborating with your target audience so you can build better products, services, neighborhoods, and more. Our tool enables you to remotely gather data from your communit
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JustFeedback is an Actuary developed customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. I
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Gather valuable insights about your guest's experience with our powerful and customizable survey solution to deliver better satisfaction.
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Likeik's platform allows an omnichannel listening of the voice of the client / employee through different supports, analyzing their voice using a powerful BI and text analysis tool, and activating it
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Capture customer feedback as actionable data that improves service outcomes
55 Twitter followers
