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Top Free Digital Customer Service Platforms

Check out our list of free Digital Customer Service Platforms. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Digital Customer Service Platforms to ensure you get the right product.

View Free Digital Customer Service Platforms

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
56 Digital Customer Service Platforms Products Available
(6,592)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for Zoho Desk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Muhammad E.
    ME
    We stumbled across Zoho Desk when migrating from OTRS. We tried Fresh Desk for a while but it didn't meet all our requirements. We've been testing... Read review
    sabelo m.
    SM
    Very friendly and provides ease of access. It will caters for most of the requirements that we are looking for. The multichannel feature will work... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
Muhammad E.
ME
We stumbled across Zoho Desk when migrating from OTRS. We tried Fresh Desk for a while but it didn't meet all our requirements. We've been testing... Read review
sabelo m.
SM
Very friendly and provides ease of access. It will caters for most of the requirements that we are looking for. The multichannel feature will work... Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,910 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
(2,543)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for HubSpot Service Hub
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Construction
    AC
    I love the ability to track "tickets" in the actual CRM that I am using. Read review
    Verified User in Consulting
    UC
    User friendly, the dashboards are clear, and the drag-and-drop functionalities make customizing pipelines and workflows straightforward. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,932 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
Verified User in Construction
AC
I love the ability to track "tickets" in the actual CRM that I am using. Read review
Verified User in Consulting
UC
User friendly, the dashboards are clear, and the drag-and-drop functionalities make customizing pipelines and workflows straightforward. Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,126 Twitter followers
LinkedIn® Page
www.linkedin.com
10,932 employees on LinkedIn®

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(1,386)4.7 out of 5
12th Easiest To Use in Digital Customer Service Platforms software
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Entry Level Price:Free
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

    Users
    • CEO
    • Owner
    Industries
    • Health, Wellness and Fitness
    • Education Management
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Sumit K.
    SK
    Shefa support is very good. It was really a stress free app submission. Read review
    FJ
    customer service, ease of setup, quality tech Read review
  • Seller Details
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  • Seller Details
    Year Founded
    2015
    HQ Location
    Delhi
    Twitter
    @AppyPieInc
    17,679 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    259 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

Users
  • CEO
  • Owner
Industries
  • Health, Wellness and Fitness
  • Education Management
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
Sumit K.
SK
Shefa support is very good. It was really a stress free app submission. Read review
FJ
customer service, ease of setup, quality tech Read review
Seller Details
Year Founded
2015
HQ Location
Delhi
Twitter
@AppyPieInc
17,679 Twitter followers
LinkedIn® Page
www.linkedin.com
259 employees on LinkedIn®
(615)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Digital Customer Service Platforms software
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Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Community Manager
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 42% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
    • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
    • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,564 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,306 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Community Manager
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 42% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
  • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
  • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,564 Twitter followers
LinkedIn® Page
www.linkedin.com
4,306 employees on LinkedIn®
(3,552)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for Freshdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Telecommunications
    UT
    Cost is the major factor, but the easy to use interface must be mentioned as well. Read review
    Verified User in Hospital & Health Care
    AH
    The ability to automate several tasks which has allowed us to free up agents for that great customer service feel. Read review
  • Seller Details
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  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Verified User in Telecommunications
UT
Cost is the major factor, but the easy to use interface must be mentioned as well. Read review
Verified User in Hospital & Health Care
AH
The ability to automate several tasks which has allowed us to free up agents for that great customer service feel. Read review
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
(5,630)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Becka D.
    BD
    Easy to configure and to set up escalation rules and tracking. Very inuative features Read review
    Verified User in Consulting
    CC
    Salesforce Service Cloud has always been a leader in CRM and service management and now it's even better with the amazing Agentforce capabilities. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Becka D.
BD
Easy to configure and to set up escalation rules and tracking. Very inuative features Read review
Verified User in Consulting
CC
Salesforce Service Cloud has always been a leader in CRM and service management and now it's even better with the amazing Agentforce capabilities. Read review
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,504 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®
(2,203)4.3 out of 5
Optimized for quick response
13th Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for JustCall
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Entry Level Price:$29.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
    • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
    • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
  • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
  • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
(3,450)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
    • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
    • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
  • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
  • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,195 Twitter followers
LinkedIn® Page
www.linkedin.com
1,745 employees on LinkedIn®
(176)4.5 out of 5
5th Easiest To Use in Digital Customer Service Platforms software
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Entry Level Price:Free
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Alexandre C.
    AC
    The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and fluid, allows for organization and... Read review
    Simon H.
    SH
    The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Nantes, FR
    Twitter
    @crisp_im
    4,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Alexandre C.
AC
The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and fluid, allows for organization and... Read review
Simon H.
SH
The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast.... Read review
Seller Details
Year Founded
2015
HQ Location
Nantes, FR
Twitter
@crisp_im
4,511 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
(6,223)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Digital Customer Service Platforms software
View top Consulting Services for Zendesk Support Suite
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
(134)4.5 out of 5
14th Easiest To Use in Digital Customer Service Platforms software
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Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 51% Mid-Market
    • 39% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    DevRev
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,035 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 51% Mid-Market
  • 39% Small-Business
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,035 Twitter followers
LinkedIn® Page
www.linkedin.com
655 employees on LinkedIn®
(2,299)4.7 out of 5
Optimized for quick response
16th Easiest To Use in Digital Customer Service Platforms software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Thomas C.
    TC
    I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you... Read review
    Manon B.
    MB
    Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,425 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    509 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Thomas C.
TC
I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you... Read review
Manon B.
MB
Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,425 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
(882)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Support Analyst
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 40% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Daniel B.
    DB
    -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
    Verified User in Import and Export
    UI
    The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Support Analyst
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 40% Small-Business
Daniel B.
DB
-TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
Verified User in Import and Export
UI
The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
Seller Details
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,278 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
(520)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Elaine A.
    EA
    Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
    Verified User in Retail
    UR
    Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    537 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Elaine A.
EA
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
Verified User in Retail
UR
Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,740 Twitter followers
LinkedIn® Page
www.linkedin.com
537 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
    • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
    • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
  • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
  • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
Seller Details
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
494 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 43% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Human Resources
    AH
    Easy to use and understand. Friendly and helpful customer support! Read review
    AC
    Simple, easy to use, simplified migration, intuitive interface and features. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    12,048 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,244 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 43% Mid-Market
Verified User in Human Resources
AH
Easy to use and understand. Friendly and helpful customer support! Read review
AC
Simple, easy to use, simplified migration, intuitive interface and features. Read review
Seller Details
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
12,048 Twitter followers
LinkedIn® Page
www.linkedin.com
2,244 employees on LinkedIn®
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Rune F.
    RF
    Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
    Hirday J.
    HJ
    Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,749 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,749 Twitter followers
LinkedIn® Page
www.linkedin.com
168 employees on LinkedIn®
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Computer & Network Security
    AC
    * Deskpro is an incredibly customizable helpdesk solution which is something we appreciated alot. While the implementation phase was rather long,... Read review
    CM
    It's easy to use, easy to implement, user friendly for both agents and customers, and powerful enough to support and streamline everyday processes.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Deskpro
    Company Website
    Year Founded
    2002
    HQ Location
    London, Wimbledon
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001,

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
Verified User in Computer & Network Security
AC
* Deskpro is an incredibly customizable helpdesk solution which is something we appreciated alot. While the implementation phase was rather long,... Read review
CM
It's easy to use, easy to implement, user friendly for both agents and customers, and powerful enough to support and streamline everyday processes.... Read review
Seller Details
Seller
Deskpro
Company Website
Year Founded
2002
HQ Location
London, Wimbledon
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Mark C.
    MC
    The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful... Read review
    Hov M.
    HM
    From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Mark C.
MC
The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful... Read review
Hov M.
HM
From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve... Read review
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
301 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    No information available
    Industries
    • Retail
    • Automotive
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • CV
    All communications with customers can be centralized in one location which makes for easy organization. Read review
    Julián S.
    JS
    It's a good tool to get the messages from different marketplaces and sales channels in one place. It has some interesting template tools that help... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
No information available
Industries
  • Retail
  • Automotive
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
CV
All communications with customers can be centralized in one location which makes for easy organization. Read review
Julián S.
JS
It's a good tool to get the messages from different marketplaces and sales channels in one place. It has some interesting template tools that help... Read review
Seller Details
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Retail
    AR
    Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles... Read review
    Verified User in Human Resources
    AH
    I like the Chat ticket portal, which serves in place of email. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,889 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
Verified User in Retail
AR
Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles... Read review
Verified User in Human Resources
AH
I like the Chat ticket portal, which serves in place of email. Read review
Seller Details
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,889 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
(1,752)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service software that provides live chat, automation, and email functionalities in one platform.
    • Users like Tidio's ease of use, its ability to automate common questions, and the convenience of having live chat, automation, and email functionalities in one place.
    • Reviewers noted that Tidio lacks a dark mode for the interface, has limited AI capabilities, and its mobile app frequently logs users out.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service software that provides live chat, automation, and email functionalities in one platform.
  • Users like Tidio's ease of use, its ability to automate common questions, and the convenience of having live chat, automation, and email functionalities in one place.
  • Reviewers noted that Tidio lacks a dark mode for the interface, has limited AI capabilities, and its mobile app frequently logs users out.
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
(409)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • RR
    When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
    Verified User in Higher Education
    AH
    We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
RR
When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
Verified User in Higher Education
AH
We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
Seller Details
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,719 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 47% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • İlyas S.
    İS
    We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
    Berna E.
    BE
    As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Next4biz
    Year Founded
    2006
    HQ Location
    İstanbul, Kadıköy
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 47% Mid-Market
İlyas S.
İS
We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
Berna E.
BE
As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
Seller Details
Seller
Next4biz
Year Founded
2006
HQ Location
İstanbul, Kadıköy
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exairon is a sophisticated customer experience automation platform designed to enhance and streamline customer interactions across various channels. By leveraging AI and human collaboration, Exairon e

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 79% Small-Business
    • 14% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • KA
    Exairon has streamlined our customer service, allowing us to respond more efficiently. Its organizational tools and records help us investigate... Read review
    Verified User in Consumer Services
    UC
    One of our favorite features of Exairon is that we can manage all our customer interactions, both written and verbal, through a single platform.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Exairon
    Year Founded
    2020
    HQ Location
    İstanbul
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Exairon is a sophisticated customer experience automation platform designed to enhance and streamline customer interactions across various channels. By leveraging AI and human collaboration, Exairon e

Users
No information available
Industries
No information available
Market Segment
  • 79% Small-Business
  • 14% Mid-Market
KA
Exairon has streamlined our customer service, allowing us to respond more efficiently. Its organizational tools and records help us investigate... Read review
Verified User in Consumer Services
UC
One of our favorite features of Exairon is that we can manage all our customer interactions, both written and verbal, through a single platform.... Read review
Seller Details
Seller
Exairon
Year Founded
2020
HQ Location
İstanbul
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Information Technology and Services
    UI
    ThinkOwl is very easy to use and has a user-friendly interface. It comes with affordable pricing subscriptions like monthly or yearly It provides... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ThinkOwl
    Year Founded
    2017
    HQ Location
    Orlando, Florida
    Twitter
    @AskThinkOwl
    1,417 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Verified User in Information Technology and Services
UI
ThinkOwl is very easy to use and has a user-friendly interface. It comes with affordable pricing subscriptions like monthly or yearly It provides... Read review
Seller Details
Seller
ThinkOwl
Year Founded
2017
HQ Location
Orlando, Florida
Twitter
@AskThinkOwl
1,417 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s

    Users
    No information available
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Aleksandra G.
    AG
    Zowie works seamlessly with Messenger !! Read review
    Verified User in Information Technology and Services
    AI
    We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    New York
    Twitter
    @ZowieAI
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s

Users
No information available
Industries
  • Retail
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Aleksandra G.
AG
Zowie works seamlessly with Messenger !! Read review
Verified User in Information Technology and Services
AI
We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is... Read review
Seller Details
Year Founded
2019
HQ Location
New York
Twitter
@ZowieAI
140 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • DW
    The platform is easy to navigate and customize. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    520 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    489 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
DW
The platform is easy to navigate and customize. Read review
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
520 Twitter followers
LinkedIn® Page
www.linkedin.com
489 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud servi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Mid-Market
    • 21% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • PB
    The instant availability of multiple channels like SMS, Email, Fax and social media integration with out the professional service cost to develop! Read review
    Verified User in Computer Software
    EC
    Easy onboarding and integration into our center. Provided immediate value with enhanced views. Product is responsive and has a smooth user... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2014
    HQ Location
    Fort Lauderdale, Florida
    Twitter
    @CloudHesive
    6,510 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud servi

Users
No information available
Industries
No information available
Market Segment
  • 54% Mid-Market
  • 21% Small-Business
PB
The instant availability of multiple channels like SMS, Email, Fax and social media integration with out the professional service cost to develop! Read review
Verified User in Computer Software
EC
Easy onboarding and integration into our center. Provided immediate value with enhanced views. Product is responsive and has a smooth user... Read review
Seller Details
Company Website
Year Founded
2014
HQ Location
Fort Lauderdale, Florida
Twitter
@CloudHesive
6,510 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Jairo R.
    JR
    The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need... Read review
    Verified User in Computer Software
    EC
    The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Desku.io
    Year Founded
    2022
    HQ Location
    Dover, US
    Twitter
    @DeskuHQ
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

Users
No information available
Industries
  • Computer Software
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Jairo R.
JR
The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need... Read review
Verified User in Computer Software
EC
The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the... Read review
Seller Details
Seller
Desku.io
Year Founded
2022
HQ Location
Dover, US
Twitter
@DeskuHQ
52 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 35% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Information Technology and Services
    II
    Beautiful UI, easy to use, and makes scheduling so fast. After initial setup, there is no more thinking about it. I've heard no complaints from our... Read review
    AB
    Easy for parents and students to book their appointments with the correct person. Very seamless, and nothing but great feedback all around. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,923 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 35% Enterprise
Verified User in Information Technology and Services
II
Beautiful UI, easy to use, and makes scheduling so fast. After initial setup, there is no more thinking about it. I've heard no complaints from our... Read review
AB
Easy for parents and students to book their appointments with the correct person. Very seamless, and nothing but great feedback all around. Read review
Seller Details
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,923 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Entry Level Price:Starting at $35.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Daniel D.
    DD
    Ease of implementation and use, web message sending Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HaloCRM
    HQ Location
    Stowmarket, GB
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
Daniel D.
DD
Ease of implementation and use, web message sending Read review
Seller Details
Seller
HaloCRM
HQ Location
Stowmarket, GB
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • MT
    First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we... Read review
    Verified User in Online Media
    UO
    Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
MT
First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we... Read review
Verified User in Online Media
UO
Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than... Read review
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KODIF is a AI customer service platform upgrading support interactions through advanced automation while preserving authentic, human-like conversation quality. We successfully serve major consumer

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 84% Mid-Market
    • 11% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Michael D.
    MD
    Kodif automatically resolve thousands of one touch tickets each month leaving my team more time and resource to work on more complex resolutions. Read review
    Chris B.
    CB
    Kodif is the embodiment of business done right. If you're reading this as a leader in the CS/CX space, you can sympathize when you hear that I (as... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    KODIF
    Company Website
    Year Founded
    2021
    HQ Location
    Palo Alto, CA
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KODIF is a AI customer service platform upgrading support interactions through advanced automation while preserving authentic, human-like conversation quality. We successfully serve major consumer

Users
No information available
Industries
No information available
Market Segment
  • 84% Mid-Market
  • 11% Small-Business
Michael D.
MD
Kodif automatically resolve thousands of one touch tickets each month leaving my team more time and resource to work on more complex resolutions. Read review
Chris B.
CB
Kodif is the embodiment of business done right. If you're reading this as a leader in the CS/CX space, you can sympathize when you hear that I (as... Read review
Seller Details
Seller
KODIF
Company Website
Year Founded
2021
HQ Location
Palo Alto, CA
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 44% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Pawan Kumar A.
    PA
    useful for manging customer relationships and it improves the business processes and marketing Read review
    Verified User in Manufacturing
    EM
    Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better support our company's processes.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1990
    HQ Location
    Lund, Skane
    LinkedIn® Page
    www.linkedin.com
    405 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 44% Mid-Market
Pawan Kumar A.
PA
useful for manging customer relationships and it improves the business processes and marketing Read review
Verified User in Manufacturing
EM
Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better support our company's processes.... Read review
Seller Details
Year Founded
1990
HQ Location
Lund, Skane
LinkedIn® Page
www.linkedin.com
405 employees on LinkedIn®
Entry Level Price:$9 /user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 28% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Information Technology and Services
    UI
    It takes care of many project management tasks such as tracking activities, team deliverables, hours logged by the team. Help saves time, increase... Read review
    Fabian S.
    FS
    He helped me solve the flow of tickets created, assisting each one effectively and fast. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OneDesk
    Year Founded
    2009
    HQ Location
    Montreal, Canada
    Twitter
    @OneDeskApp
    740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 28% Enterprise
Verified User in Information Technology and Services
UI
It takes care of many project management tasks such as tracking activities, team deliverables, hours logged by the team. Help saves time, increase... Read review
Fabian S.
FS
He helped me solve the flow of tickets created, assisting each one effectively and fast. Read review
Seller Details
Seller
OneDesk
Year Founded
2009
HQ Location
Montreal, Canada
Twitter
@OneDeskApp
740 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 38% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Codrut N.
    CN
    Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2001
    HQ Location
    Westport, CT
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 38% Small-Business
Codrut N.
CN
Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get... Read review
Seller Details
Year Founded
2001
HQ Location
Westport, CT
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(204)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Information Technology and Services
    CI
    Features that i like the most is handson customer management, ease to use and implementation support Read review
    Karan K.
    KK
    the best aspects of SAP service cloud is include its customer centric design, robust functionality and seamless integration with other SAP tools.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    299,929 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131,387 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Enterprise
Verified User in Information Technology and Services
CI
Features that i like the most is handson customer management, ease to use and implementation support Read review
Karan K.
KK
the best aspects of SAP service cloud is include its customer centric design, robust functionality and seamless integration with other SAP tools.... Read review
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
299,929 Twitter followers
LinkedIn® Page
www.linkedin.com
131,387 employees on LinkedIn®
Ownership
NYSE:SAP
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    I would highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
I would highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Entry Level Price:$10.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canary for Support is a powerful customer service platform that combines an AI chatbot, smart ticketing, and a shared inbox to help teams resolve support requests faster, more efficiently, and with le

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
    Year Founded
    2017
    HQ Location
    San Francisco, US
    Twitter
    @CanaryMailApp
    7,710 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canary for Support is a powerful customer service platform that combines an AI chatbot, smart ticketing, and a shared inbox to help teams resolve support requests faster, more efficiently, and with le

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@CanaryMailApp
7,710 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Ulrik L.
    UL
    Besides the basic fact that it has drastically reduced Pakke.dk’s expenses on customer care, and thus increased our profits substantially, it is... Read review
    CR
    With Certainly, you ensure top-quality service to deliver a fantastic AI Bot that your customers will love! Together with Certainly, we have helped... Read review
  • Seller Details
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  • Seller Details
    Seller
    Certainly
    Year Founded
    2017
    HQ Location
    Copenhagen , Capital Region
    Twitter
    @Certainly_io
    166 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Small-Business
Ulrik L.
UL
Besides the basic fact that it has drastically reduced Pakke.dk’s expenses on customer care, and thus increased our profits substantially, it is... Read review
CR
With Certainly, you ensure top-quality service to deliver a fantastic AI Bot that your customers will love! Together with Certainly, we have helped... Read review
Seller Details
Seller
Certainly
Year Founded
2017
HQ Location
Copenhagen , Capital Region
Twitter
@Certainly_io
166 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
(18)4.2 out of 5
View top Consulting Services for Communication
Save to My Lists
Entry Level Price:$90 month
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 72% Small-Business
    • 17% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Suttichai R.
    SR
    The system is very fast I can combine clients to answer questions in one place. Read review
    anucha a.
    AA
    It works fast, light, doesn't look messy Read review
  • Seller Details
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  • Seller Details
    Year Founded
    2018
    HQ Location
    Newark, US
    Twitter
    @littlesaas
    148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

Users
No information available
Industries
No information available
Market Segment
  • 72% Small-Business
  • 17% Mid-Market
Suttichai R.
SR
The system is very fast I can combine clients to answer questions in one place. Read review
anucha a.
AA
It works fast, light, doesn't look messy Read review
Seller Details
Year Founded
2018
HQ Location
Newark, US
Twitter
@littlesaas
148 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • AR
    It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Schio, IT
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
AR
It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It... Read review
Seller Details
HQ Location
Schio, IT
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Entry Level Price:$9.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easy to use email ticket and live chat helpdesk system.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Lalit M.
    LM
    E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very... Read review
  • Seller Details
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  • Seller Details
    Twitter
    @FocalScope
    28 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Easy to use email ticket and live chat helpdesk system.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Lalit M.
LM
E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very... Read review
Seller Details
Twitter
@FocalScope
28 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:Starting at £395.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Mid-Market
    • 38% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Diksha K.
    DK
    Futrs chat services platform is ideal for customer-centric chat services. It provides automated suggestions and answers fulfilling customer needs,... Read review
    Danish I.
    DI
    a wide range of options in order to provide an AI chatbot service for customer service teams and also has so many options such as chatbot... Read review
  • Seller Details
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  • Seller Details
    Seller
    Futr
    Year Founded
    2017
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

Users
No information available
Industries
No information available
Market Segment
  • 48% Mid-Market
  • 38% Small-Business
Diksha K.
DK
Futrs chat services platform is ideal for customer-centric chat services. It provides automated suggestions and answers fulfilling customer needs,... Read review
Danish I.
DI
a wide range of options in order to provide an AI chatbot service for customer service teams and also has so many options such as chatbot... Read review
Seller Details
Seller
Futr
Year Founded
2017
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 39% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Hospitality
    EH
    The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
    RC
    We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
  • Seller Details
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  • Seller Details
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,512 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 39% Small-Business
Verified User in Hospitality
EH
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
RC
We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
Seller Details
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,512 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
Phone
+1 (949) 535-2220
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Computer Games
    AC
    When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift... Read review
    Tiago M.
    TM
    We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly... Read review
  • Seller Details
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  • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,289 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Verified User in Computer Games
AC
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift... Read review
Tiago M.
TM
We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly... Read review
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,289 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intelswift solves the problem of fragmented support tools and inefficient workflows with an all-in-one Helpdesk platform that combines automation with seamless human handoff. Without relying on ad

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • DS
    I love how customizable and modular the platform is. The Swift Docs knowledge base is a game changer for both customer self-service and internal... Read review
    DM
    Creating an AI Agent is super easy — we set up support flows for pricing, troubleshooting, and order tracking with no technical help needed.... Read review
  • Seller Details
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  • Seller Details
    Year Founded
    2023
    HQ Location
    Tallin, EE
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intelswift solves the problem of fragmented support tools and inefficient workflows with an all-in-one Helpdesk platform that combines automation with seamless human handoff. Without relying on ad

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
DS
I love how customizable and modular the platform is. The Swift Docs knowledge base is a game changer for both customer self-service and internal... Read review
DM
Creating an AI Agent is super easy — we set up support flows for pricing, troubleshooting, and order tracking with no technical help needed.... Read review
Seller Details
Year Founded
2023
HQ Location
Tallin, EE
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Consumer Services
    UC
    Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
    RU
    Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Verified User in Consumer Services
UC
Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
RU
Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
Seller Details
HQ Location
Austin, TX
Twitter
@ignitetech
444 Twitter followers
LinkedIn® Page
www.linkedin.com
278 employees on LinkedIn®
(1,718)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,948 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,613 Twitter followers
LinkedIn® Page
www.linkedin.com
12,948 employees on LinkedIn®
Ownership
NASDAQ: NICE
(741)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on high-volume messaging and minimal infrastructure requirements.
    • Reviewers appreciate Plivo's competitive pricing, global coverage, scalability, and the quality of its customer support, as well as its easy implementation and integration with many programming languages.
    • Reviewers experienced issues with Plivo's unreliable service, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and weak support for country-specific messaging regulations.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,809 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on high-volume messaging and minimal infrastructure requirements.
  • Reviewers appreciate Plivo's competitive pricing, global coverage, scalability, and the quality of its customer support, as well as its easy implementation and integration with many programming languages.
  • Reviewers experienced issues with Plivo's unreliable service, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and weak support for country-specific messaging regulations.
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,809 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
Entry Level Price:$ 0
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 22% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Briana P.
    BP
    I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
    Cindy W.
    CW
    I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 22% Mid-Market
Briana P.
BP
I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
Cindy W.
CW
I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,962 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • CL
    Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce. Read review
    PV
    To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    279,802 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,544 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
CL
Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce. Read review
PV
To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. Read review
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
279,802 Twitter followers
LinkedIn® Page
www.linkedin.com
8,544 employees on LinkedIn®
Ownership
NYSE:GDDY
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Sarah V.
    SV
    I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
    Miguel L.
    ML
    We have developed a FAQ's page for one of our clients and they loved it Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Sarah V.
SV
I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
Miguel L.
ML
We have developed a FAQ's page for one of our clients and they loved it Read review
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Francisco L.
    FL
    The software is reliable and robust. Customer support is the best, they always answer in 24h and integrations let you make it part of your own... Read review
    MN
    How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UserEcho
    Year Founded
    2012
    HQ Location
    Arlington Heights, IL
    Twitter
    @userecho
    403 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Users
No information available
Industries
  • Computer Software
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
Francisco L.
FL
The software is reliable and robust. Customer support is the best, they always answer in 24h and integrations let you make it part of your own... Read review
MN
How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until... Read review
Seller Details
Seller
UserEcho
Year Founded
2012
HQ Location
Arlington Heights, IL
Twitter
@userecho
403 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Geo L.
    GL
    UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to... Read review
    Loveday A.
    LA
    The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Long Beach, NY
    Twitter
    @Use_Response
    179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Geo L.
GL
UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to... Read review
Loveday A.
LA
The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to... Read review
Seller Details
Year Founded
2014
HQ Location
Long Beach, NY
Twitter
@Use_Response
179 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®