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The Top 20 Digital Customer Service Platforms

Check out this list of the top Digital Customer Service Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Computer Software

32%

Financial Services

15%

Retail

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 7.3

8.8

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 7.2

8.7

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Financial Services

30%

Computer Software

20%

Real Estate

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 7.3

9.1

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.0

8.8

Ease of Admin

Average: 7.2

9.3

Glia

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

60%

Financial Services

40%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.7

Ease of Doing Business With

Average: 7.3

10.0

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.0

10.0

Ease of Admin

Average: 7.2

9.5

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

51%

Consumer Services

21%

Management Consulting

14%

Outsourcing/Offshoring

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 7.3

9.7

Ease of Setup

Average: 9.0

9.5

Quality of Support

Average: 9.0

9.6

Ease of Admin

Average: 7.2

9.4

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

40%

Financial Services

30%

Education Management

20%

Cosmetics

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 7.3

9.6

Ease of Setup

Average: 9.0

9.8

Quality of Support

Average: 9.0

9.2

Ease of Admin

Average: 7.2

9.4

Crisp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

17%

Consumer Services

17%

Marketing and Advertising

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 7.3

9.6

Ease of Setup

Average: 9.0

8.9

Quality of Support

Average: 9.0

9.9

Ease of Admin

Average: 7.2

9.1

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

39%

Information Technology and Services

28%

Marketing and Advertising

19%

Health, Wellness and Fitness

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.6

Ease of Doing Business With

Average: 7.3

8.9

Ease of Setup

Average: 9.0

8.3

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.2

8.3

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

21%

Banking

14%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 7.3

9.4

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.0

9.3

Ease of Admin

Average: 7.2

9.4

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

43%

Information Technology and Services

29%

Consumer Services

14%

Cosmetics

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.1

9.7

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 9.0

9.6

Quality of Support

Average: 9.0

9.9

Ease of Admin

Average: 7.2

0.0

#10

Appy Pie

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

33%

Health, Wellness and Fitness

30%

Consumer Services

19%

Non-Profit Organization Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 7.3

9.0

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.0

9.5

Ease of Admin

Average: 7.2

9.4

#11

DevRev

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Financial Services

22%

Computer Software

22%

Medical Devices

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 7.3

9.3

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 7.2

9.4

#12

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

40%

Information Technology and Services

33%

Electrical/Electronic Manufacturing

13%

Consumer Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 7.3

9.4

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.2

8.9

#13

Kustomer

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

40%

Retail

20%

Outsourcing/Offshoring

20%

Transportation/Trucking/Railroad

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 9.0

9.5

Quality of Support

Average: 9.0

9.6

Ease of Admin

Average: 7.2

0.0

#14

Yoizen Omnichannel CX Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

58%

Oil & Energy

17%

Consumer Services

17%

Construction

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 7.3

9.5

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 7.2

8.8

#15

Sprinklr Service

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

31%

Insurance

27%

Marketing and Advertising

23%

Retail

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.1

8.8

Ease of Doing Business With

Average: 7.3

9.0

Ease of Setup

Average: 9.0

8.5

Quality of Support

Average: 9.0

8.2

Ease of Admin

Average: 7.2

8.8

#16

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

29%

Marketing and Advertising

29%

Computer Software

29%

Consumer Electronics

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 7.3

9.0

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.0

8.3

Ease of Admin

Average: 7.2

9.2

#17

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

31%

Financial Services

23%

Computer Software

23%

Real Estate

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.6

Ease of Doing Business With

Average: 7.3

9.0

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 7.2

8.5

#18

TeamSupport

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Computer Software

29%

Construction

29%

Airlines/Aviation

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 9.0

9.5

Quality of Support

Average: 9.0

9.2

Ease of Admin

Average: 7.2

0.0

#19

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

33%

Accounting

33%

Business Supplies and Equipment

17%

Commercial Real Estate

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.1

8.8

Ease of Doing Business With

Average: 7.3

7.5

Ease of Setup

Average: 9.0

8.4

Quality of Support

Average: 9.0

7.9

Ease of Admin

Average: 7.2

7.2

#20

Gorgias

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Apparel & Fashion

22%

Consumer Services

22%

Food & Beverages

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.0

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.0

8.5

Ease of Admin

Average: 7.2

0.0