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Best Enterprise Digital Adoption Platforms

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Digital Adoption Platform category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Digital Adoption Platform to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Digital Adoption Platform category.

In addition to qualifying for inclusion in the Digital Adoption Platforms category, to qualify for inclusion in the Enterprise Business Digital Adoption Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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19 Listings in Enterprise Digital Adoption Platforms Available

(495)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Digital Adoption Platform software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

    Users
    • Instructional Designer
    • Digital Adoption Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 58% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • WalkMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    132
    Customer Support
    85
    Helpful
    80
    Features
    61
    Positive Experience
    58
    Cons
    Learning Curve
    47
    Complexity
    35
    Limitations
    34
    Steep Learning Curve
    24
    Limited Features
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WalkMe features and usability ratings that predict user satisfaction
    8.5
    User Segmentation
    Average: 8.7
    8.3
    Ease of Use
    Average: 9.0
    9.1
    Text Bubble Walkthroughs
    Average: 9.0
    8.0
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    299,929 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131,387 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

Users
  • Instructional Designer
  • Digital Adoption Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 58% Enterprise
  • 29% Mid-Market
WalkMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
132
Customer Support
85
Helpful
80
Features
61
Positive Experience
58
Cons
Learning Curve
47
Complexity
35
Limitations
34
Steep Learning Curve
24
Limited Features
22
WalkMe features and usability ratings that predict user satisfaction
8.5
User Segmentation
Average: 8.7
8.3
Ease of Use
Average: 9.0
9.1
Text Bubble Walkthroughs
Average: 9.0
8.0
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
299,929 Twitter followers
LinkedIn® Page
www.linkedin.com
131,387 employees on LinkedIn®
(377)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Digital Adoption Platform software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Whatfix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    50
    Ease of Use
    41
    Positive Experience
    36
    Helpful
    30
    Training
    22
    Cons
    Learning Curve
    22
    Steep Learning Curve
    15
    Not Intuitive
    10
    Flow Management
    9
    Complexity
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Whatfix features and usability ratings that predict user satisfaction
    8.1
    User Segmentation
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
    9.0
    Text Bubble Walkthroughs
    Average: 9.0
    8.5
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Whatfix
    Company Website
    Year Founded
    2013
    HQ Location
    San Jose, CA
    Twitter
    @whatfix
    3,087 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Enterprise
  • 38% Mid-Market
Whatfix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
50
Ease of Use
41
Positive Experience
36
Helpful
30
Training
22
Cons
Learning Curve
22
Steep Learning Curve
15
Not Intuitive
10
Flow Management
9
Complexity
7
Whatfix features and usability ratings that predict user satisfaction
8.1
User Segmentation
Average: 8.7
8.6
Ease of Use
Average: 9.0
9.0
Text Bubble Walkthroughs
Average: 9.0
8.5
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,169 employees on LinkedIn®

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(1,499)4.4 out of 5
Optimized for quick response
16th Easiest To Use in Digital Adoption Platform software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Insights
    74
    Features
    54
    Analytics
    53
    Helpful
    48
    Cons
    Limitations
    26
    Missing Features
    22
    Learning Curve
    20
    Data Inaccuracy
    18
    Expensive
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pendo features and usability ratings that predict user satisfaction
    8.5
    User Segmentation
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.0
    8.7
    Text Bubble Walkthroughs
    Average: 9.0
    8.2
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pendo.io
    Company Website
    Year Founded
    2013
    HQ Location
    Raleigh, North Carolina
    Twitter
    @pendoio
    20,204 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,076 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 19% Enterprise
Pendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Insights
74
Features
54
Analytics
53
Helpful
48
Cons
Limitations
26
Missing Features
22
Learning Curve
20
Data Inaccuracy
18
Expensive
18
Pendo features and usability ratings that predict user satisfaction
8.5
User Segmentation
Average: 8.7
8.2
Ease of Use
Average: 9.0
8.7
Text Bubble Walkthroughs
Average: 9.0
8.2
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Pendo.io
Company Website
Year Founded
2013
HQ Location
Raleigh, North Carolina
Twitter
@pendoio
20,204 Twitter followers
LinkedIn® Page
www.linkedin.com
1,076 employees on LinkedIn®
(468)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the w

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 48% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Netcore Customer Engagement and Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Customer Support
    145
    Customer Engagement
    138
    Helpful
    137
    Engagement
    130
    Cons
    Missing Features
    50
    Poor Customer Support
    41
    Learning Curve
    37
    Limited Features
    36
    Reporting Issues
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Netcore Customer Engagement and Experience Platform features and usability ratings that predict user satisfaction
    8.9
    User Segmentation
    Average: 8.7
    8.8
    Ease of Use
    Average: 9.0
    8.2
    Text Bubble Walkthroughs
    Average: 9.0
    8.3
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1998
    HQ Location
    Mumbai, Maharashtra
    Twitter
    @netcore_cloud
    1,847 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,247 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the w

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 48% Mid-Market
  • 35% Enterprise
Netcore Customer Engagement and Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Customer Support
145
Customer Engagement
138
Helpful
137
Engagement
130
Cons
Missing Features
50
Poor Customer Support
41
Learning Curve
37
Limited Features
36
Reporting Issues
36
Netcore Customer Engagement and Experience Platform features and usability ratings that predict user satisfaction
8.9
User Segmentation
Average: 8.7
8.8
Ease of Use
Average: 9.0
8.2
Text Bubble Walkthroughs
Average: 9.0
8.3
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,847 Twitter followers
LinkedIn® Page
www.linkedin.com
1,247 employees on LinkedIn®
(801)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Starting at $249.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Userpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    366
    Customer Support
    211
    Intuitive
    189
    Helpful
    177
    Easy Setup
    159
    Cons
    Learning Curve
    110
    Steep Learning Curve
    75
    Limited Customization
    58
    Missing Features
    45
    Limitations
    43
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userpilot features and usability ratings that predict user satisfaction
    8.7
    User Segmentation
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
    8.9
    Text Bubble Walkthroughs
    Average: 9.0
    8.2
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Userpilot
    Company Website
    Year Founded
    2019
    HQ Location
    Austin, US
    Twitter
    @teamuserpilot
    792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    82 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 39% Small-Business
Userpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
366
Customer Support
211
Intuitive
189
Helpful
177
Easy Setup
159
Cons
Learning Curve
110
Steep Learning Curve
75
Limited Customization
58
Missing Features
45
Limitations
43
Userpilot features and usability ratings that predict user satisfaction
8.7
User Segmentation
Average: 8.7
8.6
Ease of Use
Average: 9.0
8.9
Text Bubble Walkthroughs
Average: 9.0
8.2
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Userpilot
Company Website
Year Founded
2019
HQ Location
Austin, US
Twitter
@teamuserpilot
792 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
(146)4.7 out of 5
19th Easiest To Use in Digital Adoption Platform software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives ex

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Apty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Ease of Use
    7
    Easy Implementation
    4
    Features
    4
    Helpful
    4
    Cons
    Compatibility Issues
    2
    Complexity
    2
    Button Issues
    1
    Complex Usability
    1
    Content Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Apty features and usability ratings that predict user satisfaction
    8.9
    User Segmentation
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
    9.2
    Text Bubble Walkthroughs
    Average: 9.0
    9.0
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Apty
    Year Founded
    2018
    HQ Location
    Austin, Texas
    Twitter
    @Apty_io
    452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives ex

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 36% Enterprise
Apty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Ease of Use
7
Easy Implementation
4
Features
4
Helpful
4
Cons
Compatibility Issues
2
Complexity
2
Button Issues
1
Complex Usability
1
Content Management
1
Apty features and usability ratings that predict user satisfaction
8.9
User Segmentation
Average: 8.7
9.1
Ease of Use
Average: 9.0
9.2
Text Bubble Walkthroughs
Average: 9.0
9.0
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Apty
Year Founded
2018
HQ Location
Austin, Texas
Twitter
@Apty_io
452 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
(1,421)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Customer Support
    100
    Helpful
    87
    Efficiency
    77
    Automation
    76
    Cons
    Learning Curve
    63
    Not Intuitive
    44
    Steep Learning Curve
    42
    Complexity
    35
    Missing Features
    34
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ChurnZero features and usability ratings that predict user satisfaction
    9.1
    User Segmentation
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
    8.3
    Text Bubble Walkthroughs
    Average: 9.0
    8.1
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 29% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Customer Support
100
Helpful
87
Efficiency
77
Automation
76
Cons
Learning Curve
63
Not Intuitive
44
Steep Learning Curve
42
Complexity
35
Missing Features
34
ChurnZero features and usability ratings that predict user satisfaction
9.1
User Segmentation
Average: 8.7
8.5
Ease of Use
Average: 9.0
8.3
Text Bubble Walkthroughs
Average: 9.0
8.1
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,840 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®
(633)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

    Users
    • Product Manager
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UserGuiding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    243
    Customer Support
    157
    Intuitive
    106
    Easy Setup
    101
    Features
    99
    Cons
    Limited Customization
    48
    Learning Curve
    40
    Expensive
    26
    Limited Functionality
    26
    Software Bugs
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UserGuiding features and usability ratings that predict user satisfaction
    8.8
    User Segmentation
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
    9.2
    Text Bubble Walkthroughs
    Average: 9.0
    8.9
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    Istanbul, TR
    Twitter
    @UserGuiding
    1,783 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users
  • Product Manager
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 38% Mid-Market
UserGuiding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
243
Customer Support
157
Intuitive
106
Easy Setup
101
Features
99
Cons
Limited Customization
48
Learning Curve
40
Expensive
26
Limited Functionality
26
Software Bugs
21
UserGuiding features and usability ratings that predict user satisfaction
8.8
User Segmentation
Average: 8.7
9.2
Ease of Use
Average: 9.0
9.2
Text Bubble Walkthroughs
Average: 9.0
8.9
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Company Website
Year Founded
2017
HQ Location
Istanbul, TR
Twitter
@UserGuiding
1,783 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
(254)4.7 out of 5
Optimized for quick response
10th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spekit is the AI‑powered sales enablement platform built for the Change Economy. Change is constant. Products evolve, buyers shift, and tech stacks multiply. Is your enablement ready? Spekit autom

    Users
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 19% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spekit is a knowledge management tool that integrates with various business applications to provide on-demand learning and real-time, in-app guidance.
    • Reviewers frequently mention the ease of use, seamless integration with existing tools, and the ability to create and share customized content, which has significantly reduced training time and improved employee productivity.
    • Reviewers noted that while Spekit is generally user-friendly, it can sometimes be overwhelming due to the amount of information, and the search functionality could be improved for better navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spekit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Helpful
    61
    Customer Support
    53
    Integrations
    51
    Easy Integrations
    38
    Cons
    Missing Features
    21
    Inefficient Search Functionality
    13
    Inadequate Search Functionality
    12
    Navigation Difficulties
    10
    Search Limitations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spekit features and usability ratings that predict user satisfaction
    8.3
    User Segmentation
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
    8.8
    Text Bubble Walkthroughs
    Average: 9.0
    8.5
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    Denver, Colorado
    Twitter
    @spekitapp
    1,222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spekit is the AI‑powered sales enablement platform built for the Change Economy. Change is constant. Products evolve, buyers shift, and tech stacks multiply. Is your enablement ready? Spekit autom

Users
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 19% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spekit is a knowledge management tool that integrates with various business applications to provide on-demand learning and real-time, in-app guidance.
  • Reviewers frequently mention the ease of use, seamless integration with existing tools, and the ability to create and share customized content, which has significantly reduced training time and improved employee productivity.
  • Reviewers noted that while Spekit is generally user-friendly, it can sometimes be overwhelming due to the amount of information, and the search functionality could be improved for better navigation.
Spekit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Helpful
61
Customer Support
53
Integrations
51
Easy Integrations
38
Cons
Missing Features
21
Inefficient Search Functionality
13
Inadequate Search Functionality
12
Navigation Difficulties
10
Search Limitations
9
Spekit features and usability ratings that predict user satisfaction
8.3
User Segmentation
Average: 8.7
9.2
Ease of Use
Average: 9.0
8.8
Text Bubble Walkthroughs
Average: 9.0
8.5
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Company Website
Year Founded
2018
HQ Location
Denver, Colorado
Twitter
@spekitapp
1,222 Twitter followers
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
(316)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Adoption Platform software
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Entry Level Price:Starting at $2,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango personal CRM admin combines the best features from Digital Adoption, AI Copilot, Automation, and Revenue Intelligence products. ⭐ Extracts data from anywhere: CRM records, call transcripts,

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tango is a tool that creates step-by-step guides by recording user actions, aimed at simplifying process documentation and training.
    • Reviewers like Tango's user-friendly interface, its ability to create clear, shareable guides instantly, and its efficiency in documenting processes, training new employees, and sharing knowledge across teams.
    • Reviewers mentioned some limitations such as difficulty in organizing a large library of Tangos, lack of certain features on desktop, requirement of payment for advanced features, and occasional issues with capturing typed input or dynamic elements on slow-loading pages.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    224
    Easy Creation
    114
    Time-saving
    99
    Easy Editing
    74
    Intuitive
    66
    Cons
    Screenshot Issues
    20
    Limited Options
    16
    Expensive
    14
    Confusing Procedures
    13
    Missing Functionality
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tango features and usability ratings that predict user satisfaction
    7.8
    User Segmentation
    Average: 8.7
    9.5
    Ease of Use
    Average: 9.0
    9.1
    Text Bubble Walkthroughs
    Average: 9.0
    8.3
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tango
    Company Website
    Year Founded
    2020
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango personal CRM admin combines the best features from Digital Adoption, AI Copilot, Automation, and Revenue Intelligence products. ⭐ Extracts data from anywhere: CRM records, call transcripts,

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tango is a tool that creates step-by-step guides by recording user actions, aimed at simplifying process documentation and training.
  • Reviewers like Tango's user-friendly interface, its ability to create clear, shareable guides instantly, and its efficiency in documenting processes, training new employees, and sharing knowledge across teams.
  • Reviewers mentioned some limitations such as difficulty in organizing a large library of Tangos, lack of certain features on desktop, requirement of payment for advanced features, and occasional issues with capturing typed input or dynamic elements on slow-loading pages.
Tango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
224
Easy Creation
114
Time-saving
99
Easy Editing
74
Intuitive
66
Cons
Screenshot Issues
20
Limited Options
16
Expensive
14
Confusing Procedures
13
Missing Functionality
12
Tango features and usability ratings that predict user satisfaction
7.8
User Segmentation
Average: 8.7
9.5
Ease of Use
Average: 9.0
9.1
Text Bubble Walkthroughs
Average: 9.0
8.3
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Tango
Company Website
Year Founded
2020
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
(23)5.0 out of 5
25th Easiest To Use in Digital Adoption Platform software
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Entry Level Price:Starting at $6,574.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, Serv

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VisualSP Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Content Quality
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Customization Options
    1
    Cons
    Feature Issues
    1
    Lack of Integration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VisualSP features and usability ratings that predict user satisfaction
    9.7
    User Segmentation
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
    9.8
    Text Bubble Walkthroughs
    Average: 9.0
    9.8
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    VisualSP
    Year Founded
    2005
    HQ Location
    Plainfield, IL
    Twitter
    @sharepointvideo
    2,213 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, Serv

Users
No information available
Industries
No information available
Market Segment
  • 52% Enterprise
  • 26% Mid-Market
VisualSP Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Content Quality
1
Customer Support
1
Customizability
1
Customization
1
Customization Options
1
Cons
Feature Issues
1
Lack of Integration
1
VisualSP features and usability ratings that predict user satisfaction
9.7
User Segmentation
Average: 8.7
9.1
Ease of Use
Average: 9.0
9.8
Text Bubble Walkthroughs
Average: 9.0
9.8
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
VisualSP
Year Founded
2005
HQ Location
Plainfield, IL
Twitter
@sharepointvideo
2,213 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(240)4.4 out of 5
36th Easiest To Use in Digital Adoption Platform software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your customers' digital product experience is key to unlocking value, driving adoption, and creating stickier experiences. Gainsight Product Experience (PX) offers personalized in-app engagements and

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gainsight Product Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Customer Support
    17
    Features
    17
    Positive Experience
    16
    Analytics
    11
    Cons
    Learning Curve
    12
    Learning Difficulty
    11
    Steep Learning Curve
    11
    Time-Consuming
    9
    Complexity
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gainsight Product Experience features and usability ratings that predict user satisfaction
    8.2
    User Segmentation
    Average: 8.7
    7.7
    Ease of Use
    Average: 9.0
    8.5
    Text Bubble Walkthroughs
    Average: 9.0
    8.3
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,092 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your customers' digital product experience is key to unlocking value, driving adoption, and creating stickier experiences. Gainsight Product Experience (PX) offers personalized in-app engagements and

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
Gainsight Product Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Customer Support
17
Features
17
Positive Experience
16
Analytics
11
Cons
Learning Curve
12
Learning Difficulty
11
Steep Learning Curve
11
Time-Consuming
9
Complexity
8
Gainsight Product Experience features and usability ratings that predict user satisfaction
8.2
User Segmentation
Average: 8.7
7.7
Ease of Use
Average: 9.0
8.5
Text Bubble Walkthroughs
Average: 9.0
8.3
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,280 Twitter followers
LinkedIn® Page
www.linkedin.com
1,092 employees on LinkedIn®
(351)4.6 out of 5
Optimized for quick response
29th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix at scale issues impacting e

    Users
    • Project Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 83% Enterprise
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nexthink Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Positive Experience
    39
    Customer Support
    33
    Insights
    33
    Issue Detection
    31
    Cons
    Complexity
    29
    Difficult Learning
    29
    Learning Curve
    27
    Expensive
    11
    Feature Deficiency
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nexthink features and usability ratings that predict user satisfaction
    8.6
    User Segmentation
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.0
    8.8
    Text Bubble Walkthroughs
    Average: 9.0
    8.2
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nexthink
    Company Website
    Year Founded
    2004
    HQ Location
    Prilly, CH
    Twitter
    @NexthinkNews
    3,272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,092 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix at scale issues impacting e

Users
  • Project Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 83% Enterprise
  • 11% Mid-Market
Nexthink Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Positive Experience
39
Customer Support
33
Insights
33
Issue Detection
31
Cons
Complexity
29
Difficult Learning
29
Learning Curve
27
Expensive
11
Feature Deficiency
10
Nexthink features and usability ratings that predict user satisfaction
8.6
User Segmentation
Average: 8.7
8.4
Ease of Use
Average: 9.0
8.8
Text Bubble Walkthroughs
Average: 9.0
8.2
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Nexthink
Company Website
Year Founded
2004
HQ Location
Prilly, CH
Twitter
@NexthinkNews
3,272 Twitter followers
LinkedIn® Page
www.linkedin.com
1,092 employees on LinkedIn®
(81)4.7 out of 5
28th Easiest To Use in Digital Adoption Platform software
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userlane’s Digital Adoption Platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applicatio

    Users
    No information available
    Industries
    • Computer Software
    • Automotive
    Market Segment
    • 40% Enterprise
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userlane features and usability ratings that predict user satisfaction
    9.2
    User Segmentation
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
    9.2
    Text Bubble Walkthroughs
    Average: 9.0
    9.0
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Userlane
    Year Founded
    2016
    HQ Location
    Munich, Bavaria
    Twitter
    @UserlaneHQ
    7,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    82 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userlane’s Digital Adoption Platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applicatio

Users
No information available
Industries
  • Computer Software
  • Automotive
Market Segment
  • 40% Enterprise
  • 38% Mid-Market
Userlane features and usability ratings that predict user satisfaction
9.2
User Segmentation
Average: 8.7
8.9
Ease of Use
Average: 9.0
9.2
Text Bubble Walkthroughs
Average: 9.0
9.0
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Userlane
Year Founded
2016
HQ Location
Munich, Bavaria
Twitter
@UserlaneHQ
7,447 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
(338)4.6 out of 5
Optimized for quick response
17th Easiest To Use in Digital Adoption Platform software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appcues is the user engagement platform built for SaaS, making it easy to engage users at scale. Deliver experiences that onboard new users, drive product adoption, and fuel expansion—all without need

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Appcues Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Customer Support
    22
    Intuitive
    18
    Easy Setup
    17
    Easy Creation
    14
    Cons
    Limitations
    14
    Limited Customization
    11
    Missing Features
    9
    Lack of Customization
    6
    Navigation Difficulty
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Appcues features and usability ratings that predict user satisfaction
    8.5
    User Segmentation
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
    8.9
    Text Bubble Walkthroughs
    Average: 9.0
    8.2
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Appcues
    Company Website
    Year Founded
    2013
    HQ Location
    Boston, MA
    Twitter
    @appcues
    5,203 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appcues is the user engagement platform built for SaaS, making it easy to engage users at scale. Deliver experiences that onboard new users, drive product adoption, and fuel expansion—all without need

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 34% Small-Business
Appcues Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Customer Support
22
Intuitive
18
Easy Setup
17
Easy Creation
14
Cons
Limitations
14
Limited Customization
11
Missing Features
9
Lack of Customization
6
Navigation Difficulty
6
Appcues features and usability ratings that predict user satisfaction
8.5
User Segmentation
Average: 8.7
8.6
Ease of Use
Average: 9.0
8.9
Text Bubble Walkthroughs
Average: 9.0
8.2
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Appcues
Company Website
Year Founded
2013
HQ Location
Boston, MA
Twitter
@appcues
5,203 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
(3,448)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Digital Adoption Platform software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
    • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
    • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    315
    Helpful
    275
    Features
    249
    Customer Support
    194
    Efficiency
    156
    Cons
    Missing Features
    101
    Limited Features
    88
    Learning Curve
    70
    Expensive
    67
    Limited Customization
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fin by Intercom features and usability ratings that predict user satisfaction
    9.1
    User Segmentation
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
    9.0
    Text Bubble Walkthroughs
    Average: 9.0
    8.9
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
  • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
  • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
315
Helpful
275
Features
249
Customer Support
194
Efficiency
156
Cons
Missing Features
101
Limited Features
88
Learning Curve
70
Expensive
67
Limited Customization
62
Fin by Intercom features and usability ratings that predict user satisfaction
9.1
User Segmentation
Average: 8.7
8.9
Ease of Use
Average: 9.0
9.0
Text Bubble Walkthroughs
Average: 9.0
8.9
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,195 Twitter followers
LinkedIn® Page
www.linkedin.com
1,745 employees on LinkedIn®
(301)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Digital Adoption Platform software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chameleon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Customer Support
    53
    Features
    49
    Intuitive
    40
    Helpful
    37
    Cons
    Learning Curve
    33
    Software Bugs
    24
    Complexity
    11
    Integration Issues
    11
    Lack of Integration
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chameleon features and usability ratings that predict user satisfaction
    8.0
    User Segmentation
    Average: 8.7
    8.1
    Ease of Use
    Average: 9.0
    8.6
    Text Bubble Walkthroughs
    Average: 9.0
    7.9
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @trychameleon
    627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 32% Small-Business
Chameleon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Customer Support
53
Features
49
Intuitive
40
Helpful
37
Cons
Learning Curve
33
Software Bugs
24
Complexity
11
Integration Issues
11
Lack of Integration
11
Chameleon features and usability ratings that predict user satisfaction
8.0
User Segmentation
Average: 8.7
8.1
Ease of Use
Average: 9.0
8.6
Text Bubble Walkthroughs
Average: 9.0
7.9
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@trychameleon
627 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
(1,073)4.3 out of 5
Optimized for quick response
30th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    214
    Helpful
    102
    Customer Support
    97
    Customization
    97
    Intuitive
    80
    Cons
    Learning Curve
    82
    Integration Issues
    73
    Missing Features
    62
    Limitations
    56
    Lack of Integration
    46
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Totango features and usability ratings that predict user satisfaction
    7.8
    User Segmentation
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.0
    6.5
    Text Bubble Walkthroughs
    Average: 9.0
    7.5
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 23% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Helpful
102
Customer Support
97
Customization
97
Intuitive
80
Cons
Learning Curve
82
Integration Issues
73
Missing Features
62
Limitations
56
Lack of Integration
46
Totango features and usability ratings that predict user satisfaction
7.8
User Segmentation
Average: 8.7
8.2
Ease of Use
Average: 9.0
6.5
Text Bubble Walkthroughs
Average: 9.0
7.5
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,422 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
(40)4.5 out of 5
22nd Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickLearn is a solution for the automatic creation of training material and documentation for business software, for example, Microsoft Dynamics 365, SAP, Oracle, and most web applications. The Clic

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickLearn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Creation
    4
    Efficiency
    4
    Customer Support
    3
    Training
    3
    Cons
    Limited Editing
    3
    Audio Issues
    2
    Editor Issues
    2
    Inaccuracy
    2
    Bug Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickLearn features and usability ratings that predict user satisfaction
    9.0
    User Segmentation
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.0
    9.3
    Text Bubble Walkthroughs
    Average: 9.0
    9.5
    Audio-visual Walkthroughs
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Copenhagen K, DK
    Twitter
    @ClickLearn
    465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickLearn is a solution for the automatic creation of training material and documentation for business software, for example, Microsoft Dynamics 365, SAP, Oracle, and most web applications. The Clic

Users
No information available
Industries
No information available
Market Segment
  • 45% Enterprise
  • 40% Mid-Market
ClickLearn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Creation
4
Efficiency
4
Customer Support
3
Training
3
Cons
Limited Editing
3
Audio Issues
2
Editor Issues
2
Inaccuracy
2
Bug Issues
1
ClickLearn features and usability ratings that predict user satisfaction
9.0
User Segmentation
Average: 8.7
8.2
Ease of Use
Average: 9.0
9.3
Text Bubble Walkthroughs
Average: 9.0
9.5
Audio-visual Walkthroughs
Average: 8.9
Seller Details
Year Founded
2009
HQ Location
Copenhagen K, DK
Twitter
@ClickLearn
465 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®