Co-Browsing Software Resources

Genesys Cloud CX is a contact center platform which allows businesses to manage custoner interactions across voice,chat, email and social media. It allows Artificial interliigence automation, call routing, analytics, to enhance the customer experience and operational efficiency.

Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides co-browsing technology, allowing users to share their browser session with others in real-time. This technology synchronizes mouse clicks and key events, making it possible for users to navigate and interact with web pages simultaneously during a shared session. The technology is ideal for businesses looking to improve their online customer support, sales demonstrations, training sessions, and any scenario where sharing a live web session could enhance the interaction. Its co-browsing capabilities are particularly valuable for providing personalized customer experiences, troubleshooting issues in real-time, and facilitating remote collaboration