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What is Genesys Cloud CX used for?

What is Genesys Cloud CX used for?
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Siddesh D.
SD
Travel Agent - Schedule change
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Genesys Cloud CX is a contact center platform which allows businesses to manage custoner interactions across voice,chat, email and social media. It allows Artificial interliigence automation, call routing, analytics, to enhance the customer experience and operational efficiency.
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience
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