Call & Contact Center Software Resources
Glossary Terms and Discussions to expand your knowledge on Call & Contact Center Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.
Call & Contact Center Software Glossary Terms
Speech analytics uses artificial intelligence tools to gather relevant business information from real customer call data. Learn about types and benefits.
by Holly Landis
Call queuing is the process of putting inbound calls on hold or in a queue when all contact center agents are busy helping other customers. Learn more about its benefits and best practices that can empower businesses to effectively support their customers.
by Sagar Joshi
