Call & Contact Center Software Resources
Glossary Terms and Discussions to expand your knowledge on Call & Contact Center Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.
Call & Contact Center Software Glossary Terms
Call & Contact Center Software Discussions
My name is Brittany. I would love to discuss with you Cordless.io about my Support and Experience Team. I would love to hear your thoughts further. Would you be interested in talking with me about it? I am proposing to my CEO and CTO and want to get someone already using this software while working with Cordless. How is the quality of calls? (VOIP perspective) What is something you find most exciting about the product? How is the support experience at Cordless? What do you find annoying right now about the product?
<p>Hey G2! I want to start a discussion with this community to identify the contact center software with the best reviews from real users. See my shortlist below and let me know your thoughts.</p><p> I’m especially looking for platforms that deliver strong performance, user satisfaction, and helpful support features based on customer feedback.</p><p>Here are some of the top-rated solutions from G2’s <a href="https://www.g2.com/categories/contact-center" rel="noopener noreferrer" target="_blank">Contact Center Software</a> category:</p><ul><li><a href="https://www.g2.com/products/salesforce-service-cloud/reviews" rel="noopener noreferrer" target="_blank"><strong>Salesforce Service Cloud</strong></a>: Highly rated for its comprehensive service capabilities, including automation, AI tools, and deep CRM integration.</li><li><a href="https://www.g2.com/products/nextiva/reviews" rel="noopener noreferrer" target="_blank"><strong>Nextiva</strong></a>: Known for strong customer satisfaction scores thanks to its easy setup, all-in-one communication tools, and responsive support.</li><li><a href="https://www.g2.com/products/talkdesk/reviews" rel="noopener noreferrer" target="_blank"><strong>Talkdesk</strong></a>: Frequently praised for flexibility, intuitive design, and advanced routing features that help teams improve response times.</li><li><a href="https://www.g2.com/products/aircall/reviews" rel="noopener noreferrer" target="_blank"><strong>Aircall</strong></a>: Gets great feedback for ease of use, mobile access, and smooth integration with CRMs and help desk platforms.</li><li><a href="https://www.g2.com/products/cloudtalk/reviews" rel="noopener noreferrer" target="_blank"><strong>CloudTalk</strong></a>: Reviewed highly for reliability, user-friendly setup, and call quality that supports both remote and in-office teams.</li></ul><p>Which contact center platform has impressed you the most? Are the high ratings justified based on your experience?</p>
when I want to only see calls from a previous day, what is the best way to do so?