What’s the best customer service software for my tech company?

Hey G2! I want to start a discussion with this community to identify the best customer service software for tech companies. See my list below and let me know your thoughts.

I’m looking for platforms that support fast-moving teams, integrate with dev and product tools, and help deliver consistent support across channels like email, chat, and phone.

Here are some of the top-rated platforms from G2’s Contact Center Software category:

• Salesforce Service Cloud: Scalable service platform with case management, automation, and CRM integration. Works well for tech teams handling complex customer workflows.
• Nextiva: All-in-one communication platform that supports voice, messaging, and analytics. Easy to implement with reliable performance.
• Talkdesk: Cloud-native solution with AI tools and deep integration capabilities. Useful for tech companies scaling support alongside product growth.
• Aircall: Modern voice solution with simple setup and API access. Great for smaller dev teams or startups building custom workflows.
• CloudTalk: Easy-to-use platform designed for distributed teams and SaaS businesses. Offers automation and real-time call analytics.

Which of these platforms has helped your tech company scale support effectively? Any tools or features you’ve come to rely on?