Patch Management Software

Reporting could be stronger, especially end-user-facing reports that convey the value of what we are providing to our customers. Occasionally we get some hit or miss with the patch management but I'd say it's 95% effective in getting patching done correctly. I'd like to see a little more partnership on the marketing side (i.e. MDF funds, or marketing consultation help to grow both our businesses). Overall, though, our experience has been great. Review collected by and hosted on G2.com.

GIves us a tool to manage our customers endpoints and provide patch management, remote monitoring and remote support at a reasonable price. We also utilize their NinjaBackups services and the Teamviewer, Splashtop and Webroot integrations. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

Currently, I don't dislike anything. In fact, Zoho/Manage Engine keeps improving the latform which is a wonderful thing. Review collected by and hosted on G2.com.

The addtion of security and vulnerability management is making our System Administrator role more efficent. Review collected by and hosted on G2.com.

While Freshservice is a robust and reliable platform, some users report minor limitations, such as the need for more customization options in certain workflows and the lack of some advanced reporting features. Additionally, the initial setup can be somewhat complex, requiring extra time for adaptation. However, these aspects do not significantly affect the overall experience with the platform Review collected by and hosted on G2.com.

Here's the translated response for the Freshservice review on G2:

What business problems is Freshservice helping to solve?

Freshservice has been essential in improving project and ticket management within the company. It optimizes processes, reduces incident response time, and ensures greater efficiency in team communication. Additionally, its automation simplifies the resolution of recurring issues, minimizing manual intervention and enhancing overall productivity.

How is Freshservice benefiting you?

The platform provides an organized environment for managing tasks and tickets, offering better visibility and control over projects. Its intuitive interface and detailed reports support decision-making, ensuring that demands are efficiently addressed. Integration with other tools is also a strong point, enabling a more agile and connected workflow.

Is Freshservice moving in the right direction?

Yes. The platform's continuous evolution and ability to adapt to users' needs demonstrate that it is on a positive path. Ongoing improvements in automation and customization make the tool even more efficient for project and internal service management. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Althought it is relatively easy to use, it requires a certain level of knowledge to be able to take full advantage of it. Review collected by and hosted on G2.com.

Thanks to Pandora FMS we have better monitoring and management of networks, including routers, switches, links and servers. We also improve the performance of our servers thanks to the monitoring of all network elements. Review collected by and hosted on G2.com.

Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo copies of such personal sensitive information its hard to identify. It might be stored on the ec2 or s3. But figuring out it is complex. We do have OCR techniques in some services, which can trigger ec2 playbooks. Yes , it can be achievable with right problem solving technique and using the required services. Review collected by and hosted on G2.com.

Security Patches, Trigger based actions on infrastructure. Logging for IOC identifications. Many more. Review collected by and hosted on G2.com.

the grouping filter need to be improved

but nothing that can stop it to use it Review collected by and hosted on G2.com.

It make life easier

all of IT devices in one place

no more 100 different tools to be used

even RDP to each machine is SIMPLE

Domotz Customer Suppport is very efficient and proactive Review collected by and hosted on G2.com.

I have no complaints about this product, the only detail is that when you open it from a mobile device, the web interface does not adapt to the size, it is very difficult to manipulate it remotely Review collected by and hosted on G2.com.

It allows ME to discover all the computers that are connected, the health status of each network segment, available hosts, even if you have dhcp configured, this tool allows you to set an ip with the mac of a computer, this is very useful in this type of environments Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

There are no cons in my overall outlook and experience with Pulseway. Review collected by and hosted on G2.com.

The problems Pulseway solves the complicated solutions other providers offer, with Pulseway is a easy all-in-one online platform to resolve all my clients endpoints in my daily managing services. It benefits my company in resolving the issues quick with ease and when I have questions or require additional help Pulseway (my direct Pulseway Account Manager - Sean) is always there to help me out. Review collected by and hosted on G2.com.

it will slowdown when other persons network signal is weak, for free users its not available commercially, business plans are more expensive has security risk problem if you share your id and password,it requires setup for unattended access Review collected by and hosted on G2.com.

no need of reaching employee if system has issues can fix it remotely without travelling, even if your employer or manager is in other country it is not a problem as we can access it remotely, screensharing helps in real time training, file transfer has been made end to end encrypted, can access through mobile devices remotely Review collected by and hosted on G2.com.

Not something I dislike, but a suggestion. The AVD troubleshooting still needs to go to Azure Insight, not from Nerdio itself. But Nerdio gives a clear link to redirect to Azure portal AVD Insight. I can see Nerdio are adding more functions from Insight already, like CPU and RAM usage of each session host, RTT of each user, etc. I am expecting more functions will be integrated into Nerdio. So I don't need to jump to Azure for anything moving forward. Review collected by and hosted on G2.com.

The excellent automation benefited us a lot. For example, saving and updating gold image, batch creating new session hosts, initially deploying AVD for new customers, setting up and optimizing auto-scale for AVD host pool, etc. Review collected by and hosted on G2.com.

For the moment, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems, when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

Advanced automation design may take a bit of steep learning curve on BackBox. Its user interface is slightly clunky or perhaps not as intuitive as it might be. Occasionally, we may need to encounter small bugs following updates and these may be irritating. Interfacing with truly specialized or out-dated devices also often needs custom scripting. Not every situation is a cured plug and play. Review collected by and hosted on G2.com.

Our activities were to do a regular backup and configuration checking and would take hours per week. It was easy to make a mistake which could not always be traced. Today, BackBox does all that vital work automatically on our behalf. It carries out regular back-ups every night, and it imposes our security policies actively. This leaves our staff free to work on strategic projects rather than on routine tasks. Review collected by and hosted on G2.com.

The only major drawback with Xurrent currently is their UI is slightly dated feeling.

That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. Review collected by and hosted on G2.com.

As an implementor and partner, we use Xurrent ourselves internally. It has a suprising range of features not just within Service Management but also Project & Portfolio Management, Agile Development / Kanban's, Invoice Contract Management and others. All of these features helps us run not only the development of our internal tools but also the customer support for our customers and the modeling and management of new implementation projects via plans directly loaded within Xurrent itself.

For our customers, Xurrent has been able to drive rapid maturity and we are seeing greater levels of colloboration between IT and non-IT teams leading to many of our customers embracing and adoption true Enterprise Service Management with a single unified service portal. Review collected by and hosted on G2.com.

There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users. Review collected by and hosted on G2.com.

WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

The UI can feel overwhelming at first, and the mobile app lacks full parity with the desktop experience. Report customization could be more flexible, and alert tuning needs some manual effort to reduce noise. Review collected by and hosted on G2.com.

Site24x7 gives us unified visibility across servers, networks, and cloud services, helping us detect issues faster, reduce downtime, and meet SLAs. It replaced multiple tools and made our operations more proactive and efficient. Review collected by and hosted on G2.com.