Faq Management Software

Zoho Desk has proven to be a robust and flexible help desk platform that fits well within our organization's operational and financial structure. The system is intuitive, easy to set up, and offers a great balance between features and affordability. We particularly value its ability to automate workflows, categorize and prioritize tickets, and generate meaningful reports that help us monitor team performance and service levels.

The modular nature of Zoho's ecosystem allows us to scale only when needed, avoiding the overhead and complexity of larger platforms like Salesforce. Integration with email and WhatsApp Business is straightforward, and the ability to define custom roles, statuses, and SLAs makes the tool adaptable to our specific workflows.

Although there is a learning curve in configuring some advanced automations, the documentation and support have been sufficient. Overall, Zoho Desk is an excellent choice for organizations looking for a powerful, scalable, and cost-effective ticketing solution. Review collected by and hosted on G2.com.

What I like best about Freshdesk is its intuitive and user-friendly interface, which made onboarding our team remarkably smooth. The platform’s automation capabilities have significantly streamlined our support processes, allowing us to respond to customer inquiries faster and more efficiently. I also appreciate the comprehensive reporting tools, which give us valuable insights into our team’s performance and customer satisfaction. Overall, Freshdesk has helped us deliver a higher level of service to our clients while optimizing our internal workflows. Review collected by and hosted on G2.com.

Salesforce Service Cloud offers a robust suite of features that help deliver fast, efficient, and personalized support experiences. The ease of use is commendable once the Lightning setup is in place—agents can manage cases, view customer history, and respond across multiple channels from a single interface. The ease of implementation is supported by strong documentation and a large ecosystem of partners.

I use the platform daily, and the frequency of use is high across our support team because of its reliability and centralized design. The customer support from Salesforce is responsive and proactive, especially with Premier Support. The number of features—like Omni-Channel routing, macros, knowledge articles, case milestones, SLAs, and AI recommendations—offers flexibility and scalability for different business needs. Most importantly, ease of integration with third-party systems and other Salesforce Clouds (like Sales or Marketing Cloud) makes it a true end-to-end customer support hub. Review collected by and hosted on G2.com.

What I like most about UserGuiding is how effortlessly it lets teams build clean, tailored onboarding experiences—without touching a single line of code. The platform is intuitive and makes it super easy to design product tours, checklists, and tooltips that help users navigate complex features without friction. That alone helps speed up adoption and flattens the learning curve for new users.

What really stands out, though, is the targeting and segmentation. Being able to personalize onboarding flows based on user behavior or profile makes a big difference—it ensures users get the right guidance at the right time, which naturally drives engagement and retention. I also appreciate the in-app surveys and announcement modals; they make it easy to gather feedback and communicate updates in a timely, contextual way.

Marketing team is doing great job and also customer success is great helper and enabler.

The integration with internal and external tools was a quick win for use and enabled us to implement multiple use case for different teams. Review collected by and hosted on G2.com.

As an advertising agency managing time-sensitive campaigns across hundreds of cities, we needed something both agile and reliable—and Sobot delivered. The interface is intuitive, the chat widget is lightweight yet powerful, and our agents were able to adapt to it within a day. But what really stands out is the speed of support—whenever we ran into setup questions or wanted to customize our workflow slightly, their team was impressively quick to respond. It genuinely feels like they’re invested in our success, not just selling us a platform. Review collected by and hosted on G2.com.

We were able to tailor the search experience to suit our specific business needs, branding, and workflows. Moreover, seamless integration with our existing systems, including CRM, CMS and document management tools, made the transition incredibly smooth. Review collected by and hosted on G2.com.

We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.

We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.

The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.

Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.

The support team at CommBox is excellent, with quick responses and personal assistance.

CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.

The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! ‏ Review collected by and hosted on G2.com.

Fin by Intercom is an impressive AI-powered solution designed to streamline customer support. It effectively handles easy questions, saving valuable time for human support agents and allowing them to focus on more complex issues. Fin learns quickly, continuously improving its ability to provide accurate and relevant answers. Its efficiency in delivering responses helps enhance overall customer experience. Additionally, the platform makes it easy to track both answered queries and those that remain unanswered, ensuring no customer inquiry falls through the cracks. Overall, Fin by Intercom is a valuable tool for any customer support team looking to optimize their workflow and improve response times. We use Fin daily. Implementing Fin requires some technical knowledge, especially when setting up workflows. We've been able to integrate Intercom/Fin with ClickUp, Slack, and HubSpot successfully. t's greatly helped our Customer Support offerings and allows us to more efficiently support our customers. Review collected by and hosted on G2.com.

The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. Review collected by and hosted on G2.com.

Its become one of my top used tools. as a developer, the one thing you look forward to is having a good workflow builder - whichever use case it could be. i just map customer interactions with a drag and drop feature - limited coding required, but manageable by anyone with some training. we use it mostly for our internal comms - our email back and forth threads have come down to almost zero because of how efficient the system is. highly recommend if you are considering trying out the product. Review collected by and hosted on G2.com.

DeepConverse has been an excellent partner in our Customer Support Automation journey over the last few years. We’ve been able to automate our Returns process to a large degree resulting in significant cost savings. We were one of the first Sunshine Conversations implementations and they did an excellent job supporting this. Being a large global organization operating across multiple locales and supporting hundreds of consumer electronics products, our volume and requirements were quite demanding and DeepConverse rose to the challenge every time. Definitely recommend working with DeepConverse to help with your customer support challenges. Review collected by and hosted on G2.com.

One of the new things I really like about Gladly is the streamlined view of customer interactions. It keeps everything—from emails and chats to calls and social media messages—in one continuous thread, so it’s easier to follow the full history of a conversation. I also appreciate the improved search function and how quickly we can access order details or previous interactions without jumping between tabs. This really helps save time and improves the overall customer experience. Review collected by and hosted on G2.com.

The design is so super clean and sleek. I LOVE the design of the mobile app. Setting up the entire account is easy. Integrations with Woocommerce and Shopify are super easy. Live chat is an integration to install for embedding into your website. Customer support is top notch. We use this every day and are SO glad we made the change. Review collected by and hosted on G2.com.

Gleen AI's response quality is outstanding. In addition, the responsiveness of the Gleen team is amazing. The Gleen team was there for us at every step of the process -- from documentation, to pre-implementation, to post-implementation and ongoing performance monitoring. You couldn't ask for a better partner to help you on your journey to transform CS with generative AI. Review collected by and hosted on G2.com.

Found the contact management system user-friendly and efficient. Review collected by and hosted on G2.com.

Very simple to use. Customizable as needed. Review collected by and hosted on G2.com.

The tool is simple to use in so many ways. For a user, the tool is easy to navigate and find what you're looking for. As an author, the tool is easy to understand and develop for. I think the greatest advantage LivePro has is the support. I have never had a situaiton where I felt "left hanging" by the LivePro team and anytime I have had a question or an issue (which are rare), the team has been prompt at replying and being supportive. Their "S tier" level of support began before we even launched the tool. With the training from LivePro, our implementation was incredibly easy. Review collected by and hosted on G2.com.

I like the simple user interface of HubSpot—no fuss. or extra detailing, easy to use. The downtimes are usually next to never, so overall it's an amazing software to use. The customer support is next level, literally. coming to our aid anytime we face an issue. I use hubspot integrations as well and implementing it through Zapier is very simple, and the error frequency is much less than with other software. The working under load is nice as well, as we use it for tickets, so the frequency of use is very high. Review collected by and hosted on G2.com.

So many different "AI" chatbots out there that just aren't. This is the real deal. This was very easy to setup and get off the ground! It learned from our website, PDF's of our literature, and videos. On top of that, it was easy to integrate into our website and have clients start using it. It makes our customer service team look amazing and people are even starting to use it inside the office to get the right info.

Just amazing! Review collected by and hosted on G2.com.

At Kiteworks, we use Magentrix for a number of different functions which all connect directly to our Salesforce environment:

1) Partner portal - allowing our partners to log cases into the Magentrix portal. This flows directly into our Salesforce Service Cloud environment and integrates pretty seamlessly. We use this for a number of functions:

Partners can log cases which flows directly to Salesforce.

Partners can access Tool Kits and register deals.

The Magentrix UI is very easy to configure and the integration to Salesforce is pretty seamless.

2) Customer portal - We also have the customer portal where partners can log deals and deal registrations.

3) Support - Their support is small, but very responsive. I am especially impressed by their CSM who is very responsive and is able to resolve issues quickly.

4) Costs - Quite affordable given the substantial offering.

5) Implmentation cycle - Again, is very configurable, and flexible. They have Sandboxes which are easy to connect to a Salesforce environment. Review collected by and hosted on G2.com.