At scale, it is more efficient for solution discovery than Slack or Confluence-like documentation systems. For repeated questions or those you expect others to have, it can gently nudge people to create helpful documentation. It also provides a democratic and living documentation which is more useful than one-time authoritative documentation for how-to's. This is great for teams whose internal processes and tools are not settled.
We have this linked to Jira so when we have new cases this is automaticllly updated with the issue and the resolution when we close the case. This way we keep record of all the possible solutions related to an issue. This translates into quicker resolutions of similiar cases. We also have an easier time to track the related cases as per the keywords or descriptions of the issues found. with the keyword search we also get multiple questions listed and this might lead to finding a solution you have not considered. Overall a very usefull refernce tool and great for collaberation with many diverse teams eg. Engineering, Support, and documentation teams has the same view of the issues and can easily post an answer related to their field of expertise.
AK
Ayush K.
Master's in Computer Engineering student at University of Waterloo | Software Engineer L2 @ Gemini Solutions
- It potentially acts as knowledge base for an organization that team members can refer to.
- It partiularly helps getting new members onboarded and up to speed with organizational needs.
- After a point of time, the stackoverflow knowledge base is on par with any internal documentation that you may have/ or acts as a tool to fill in the filling gaps for the documentation gaps that are too specific to be documented in a standard wiki.