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Jitbit Software

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51 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2004

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Jitbit Software Reviews

Review Filters
Profile Name
Star Rating
29
16
5
1
0
Vikas R.
VR
Vikas R.
Application Development Analyst at Accenture UK
11/17/2017
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Best For Ticket Management

The best feature is for users to manage requests from multiple sources by assigning them customized tags and categories. Different visualizations are available for dashboards and reporting purpose.
RS
Richa S.
Application Development Senior Analyst at Accenture UK
11/13/2017
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Amazing Product

The ticket assigning system is something anyone can look up to. For me it's the best so far.
Rita P.
RP
Rita P.
Key Account Manager at BMW Group
11/07/2017
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Not bad, makes managing customer support easy

ery powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging, You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Excellent customer support for advice, set up and ongoing support. Very fast response time.

About

Contact

HQ Location:
Edinburgh, Scotland

Social

@jitbithelpdesk

What is Jitbit Software?

Jitbit Software is a company that specializes in developing help desk and live chat solutions for businesses. One of its primary offerings is the Jitbit Helpdesk, a ticketing system designed to streamline customer support operations by organizing and managing support requests efficiently. The software supports features such as automation, reporting, integrations, and a user-friendly interface. Additionally, Jitbit provides a live chat solution that facilitates real-time communication between companies and their customers. The company emphasizes ease of use, reliability, and customer satisfaction in its products.

Details

Year Founded
2004