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Jitbit Software

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4.3 out of 5 stars
51 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2004

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Jitbit Software Reviews

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Profile Name
Star Rating
29
16
5
1
0
Verified User in Insurance
UI
Verified User in Insurance
12/28/2017
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great help desk software for small to midsize businesses

|Jitbit Helpdesk
I was using this software at one of my previous jobs and was very pleased with the quality and features of this product. Not only you can reply to your tickets via email (all help desks do!) but also close, assign and so much more. It's strongest part is the concept of remote management - via app or email, anywhere you are. Another good thing - canned responses and solutions that can be shared across your team - true time saver.
Kevin C.
KC
Kevin C.
Senior Cloud Technology Account Manager at Amazon
12/28/2017
Validated Reviewer
Review source: G2 invite
Incentivized Review

Perfect for internal work queues

|Jitbit Helpdesk
The ability to purchase the source code is fantastic, but even without this ability the customization of the product is great. The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach.
CM
Christian M.
12/28/2017
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

JitBit Helpdesk is Great!

|Jitbit Helpdesk
I like that the system is able to be used both on mobile platforms and on desktop platforms universally. It makes it easy for a technician who is always on the go to be able to access it any way shape or form.

About

Contact

HQ Location:
Edinburgh, Scotland

Social

@jitbithelpdesk

What is Jitbit Software?

Jitbit Software is a company that specializes in developing help desk and live chat solutions for businesses. One of its primary offerings is the Jitbit Helpdesk, a ticketing system designed to streamline customer support operations by organizing and managing support requests efficiently. The software supports features such as automation, reporting, integrations, and a user-friendly interface. Additionally, Jitbit provides a live chat solution that facilitates real-time communication between companies and their customers. The company emphasizes ease of use, reliability, and customer satisfaction in its products.

Details

Year Founded
2004