
Brodie B.
"An amazing program with a very steep learning curve"
What do you like best about Zoho Learn?
We can't wait until we actually understand how Zoho works and how to get the most out of it. It is so far showing us that it is going to do a lot of amazing things for our company, and we are very excited to start to be able to use it to its full purpose. We have Zoho learn as part of Zoho One, unfortunately we are still battling through trying to work out exactly how this works along with most of the other apps. Review collected by and hosted on G2.com.
What do you dislike about Zoho Learn?
Overall, I don't know about its features to be able to answer this honestly yet. I would say what I dislike about Zoho Learn is the same as every other app. There is no real straightforward guide or instructions available as to how to make it work together, or how to get the most from the software overall. Zoho itself is literally zero help to customers unless you are an enterprise customer. They just tell you to go to a link and read a page of instructions, which would be fine, but maybe don't build a program that is so extensive in every way, then give us extremely poor and difficult to find and follow instructions. The only reason I don't give Zoho a 10/10 is because so far we have been offline for two weeks with all the drama of setting it up, nobody from Zoho will help at all, and it's cost us a mint and almost derailed our entire business. Any other business would have ditched them and moved on. Zoho doesn't talk to you on the phone or offer any real service as far as I can see. If I am wrong, they need to make this stuff more obvious, like they should make it more obvious on how to actually use this program. Consider a book: "Zoho for Dummies" When I buy a program, I don't want to then have to go and hire an independent consultant to show me how to use it effectively. Review collected by and hosted on G2.com.
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