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Twilio Flex
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Twilio Flex Reviews & Product Details - Page 4

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Twilio Flex Overview

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What is Twilio Flex?

Flex is a configurable contact center solution that enables individualized self-service, intelligent routing, AI-assisted experiences, and analytics, all while seamlessly integrating with existing technology to minimize operational risk. Its open API framework gives businesses control over omnichannel communications, a unified interface, customer data, and AI-driven journey orchestration.

Twilio Flex Details
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Product Description
Flex is a configurable contact center solution that enables individualized self-service, intelligent routing, AI-assisted experiences, and analytics, all while seamlessly integrating with existing technology to minimize operational risk. Its open API framework gives businesses control over omnichannel communications, a unified interface, customer data, and AI-driven journey orchestration.
Seller
Twilio
Description

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.

Overview Provided by:
Chris Spore

Twilio Flex Media

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32 Twilio Flex Reviews

4.0 out of 5
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32 Twilio Flex Reviews
4.0 out of 5
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Twilio Flex Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Verified User in Health, Wellness and Fitness
CH
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Powerful Call center "
What do you like best about Twilio Flex?

APIs to change features on the UI and realtime monitoring features. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Reporting and WFO and Conversation recording and playback. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise (> 1000 emp.)
"Twilio"
What do you like best about Twilio Flex?

Twilio flex. Best product to solve call center problems Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Some ui part of it. But the rest is all good. Everything is awesome! Review collected by and hosted on G2.com.

Pricing

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