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Twilio Flex Reviews & Product Details - Page 2

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Twilio Flex Product Details

Claimed

Flex is a configurable contact center solution that enables individualized self-service, intelligent routing, AI-assisted experiences, and analytics, all while seamlessly integrating with existing technology to minimize operational risk. Its open API framework gives businesses control over omnichannel communications, a unified interface, customer data, and AI-driven journey orchestration.

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Twilio

Discussions

Twilio Flex Community

Product Description

Overview by

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matt j.

Senior Integrations Specialist

Enterprise (> 1000 emp.)

10/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Flex is a great VOIP system"

5/5

What do you like best about Twilio Flex?

You can use Twilio Flex on almost any system, almost anywhere in the US where there is adequate internet bandwidth. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Because of the nature of VOIP, this phone system is subject to dropped calls and jitter. Review collected by and hosted on G2.com.

Mircheta M.

Software Developer

Small-Business (50 or fewer emp.)

3/15/2020

"I love the functionality of the service and how easy it can be."

4/5

What do you like best about Twilio Flex?

Twilio is one of the best platforms that exist for the development of new technologies and for communication in general. twilio I like it because its service is useful and very easy to use after it adapts to the system. I also like the great variety of ways in which to write a code in Twilio, thanks to that I can make it much more personalized and thus manage the Calls in a better way I love the diversity of options available for connectivity and it is that Twilio has a stable connection, no matter if the Internet is slow or poor or if you connect from mobile devices, the connection is always stable. Another great thing is that I can program the voice function separately and, at the same time, I can keep a record of it. Another thing I love about this system is that it can directly involve the SIP trunking within the Twilio platform. It is one of the most avant-garde and innovative platforms that exist, in fact, it is one of the only ones that offers so many services grouped into one and the quality of the service cannot be questioned. The best thing about this service is that it provides me with the best tools to make my job the best. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

twilio seems to me a great platform the only problem I have had with them is with their technical support since they take a long time to answer the questions last once they answered me for a week and it was a waste of time waiting for them to answer me. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio Flex:

Use Twilio every time you need to send automatic text messages or voice messages. I am sure there are other types of notifications that are also useful. Review collected by and hosted on G2.com.

What problems is Twilio Flex solving and how is that benefiting you?

We specify Twilio in our company as part of our marketing and communication strategy to inform our audience of the key deadlines and extension dates in the application process. Review collected by and hosted on G2.com.

Verified User in Public Safety

Enterprise (> 1000 emp.)

10/27/2019

"great to monitor the work habits of my team"

5/5

What do you like best about Twilio Flex?

Easy to see my team in one place, when they log in and out and what call status they are in. Also easy to listen live. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Need the ability to listen live to an outbound call, other than that we have the functionality that we need from twilio Review collected by and hosted on G2.com.

Recommendations to others considering Twilio Flex:

make sure you get the most out of all the features because there are plenty to utilize. there really isnt anything you cant monitor as far as phone calls, queue stats, etc Review collected by and hosted on G2.com.

What problems is Twilio Flex solving and how is that benefiting you?

Monitoring team performance real time, seeing the call queues and measuring volume, reporting is also easy to pull and export to excel to share out with the team. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

10/22/2019

"Looses connectivity and logs out"

3/5

What do you like best about Twilio Flex?

Twilio is a simple, user friendly way to log in and out of work activities Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

The app often logs out if left idle on one status too long. Sometimes it takes a bit for the app to log in and out Review collected by and hosted on G2.com.

Girish M.

Staff Software Engineer

Enterprise (> 1000 emp.)

10/29/2018

"New cloud call call center"

4/5

What do you like best about Twilio Flex?

How quick and easy it is to setup call center with Twilio Flex.

It supports all the omni channels. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

We end up writing lot of Twilio Functions when you setup call center using Flex, I wish Functions had support for other programming languages. It supports only NodeJS. Review collected by and hosted on G2.com.

Allen H.

Lead Software Engineer

Small-Business (50 or fewer emp.)

1/28/2019

"Incredible out of the box, extensible software"

4/5

What do you like best about Twilio Flex?

I like that I can create a flex instance and just start using it! It was incredibly simple to set up, and has a very small learning curve to really get the hang of. If you need something changed or extended, then no problem - if you're a developer or have access to one, it just takes a little bit of code to change something or add a useful piece of functionality Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

I would like to see more out of the box optional features instead of having to develop some on my own. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio Flex:

There are a lot of call center options out there, but not many that make it as easy to implement or extend as this one. An out of the box solution like this is truly revolutionary. Review collected by and hosted on G2.com.

What problems is Twilio Flex solving and how is that benefiting you?

We are evaluating Flex for use for Support with a new product that will be hitting the market later this year. The benefits are great because you don't have to do much at all in the way of setting up a call center anymore. You just have to create a flex instance and Boom, done. Review collected by and hosted on G2.com.

Triloky M.

Software Developer

Information Technology and Services

Enterprise (> 1000 emp.)

1/30/2019

"Great text notifications"

4.5/5

What do you like best about Twilio Flex?

It can be setup very quickly with the help of documentations. It works under he rest API and the call as well as text interactions are better than the competitors. Paying for number of text notification which you sent or whichever service you used. We can always trust on the reliability of the messages. It is very adaptable to requirements. It also increases information collection. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

When we implemented it , we found some logging issues. But the issues were not frequent and it was working as desired most of the time. There can be more option available for custom messages in error. Review collected by and hosted on G2.com.

Jaidev S.

Team Lead

Computer Software

Enterprise (> 1000 emp.)

11/23/2018

"Twilio Flex - Cloud based calling"

4.5/5

What do you like best about Twilio Flex?

This application is preety much easy to use and has several features, all that required for call center purposes. I like most its calling functionality and quality of voice. Routing and auto Interactive Voice Response feature is amazing. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Technically i did not find any issue in the application. Its user interface a bit odd. But still i like it. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio Flex:

Yes, if you are looking for cloud-based calling functionality then go for it. Its an amzing application. Review collected by and hosted on G2.com.

What problems is Twilio Flex solving and how is that benefiting you?

We intrgrated a new application in the organization and used Twilio Flex for the cloud based contact feature. As well as used Interactive Voice Response and this cut staffing cost as well. Review collected by and hosted on G2.com.

Matias S.

Information Technology Specialist

Mid-Market (51-1000 emp.)

1/29/2019

"Cloud communications platform programing"

4.5/5

What do you like best about Twilio Flex?

i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem . Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

i must be more simple to use and have low prince Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/18/2019

"24/7 Real Time communication with security"

4.5/5

What do you like best about Twilio Flex?

I like most Twilio API inbuilt features like real time communication, auto call, ivr, call routing, delivery report etc. Its easy to integrate API in new and existing application. Its much secure as it does require Account Sid and Auth Token to utilize the service. Communication by Twilio is really awesome. It does not require much knoweldge to begin with this API. Review collected by and hosted on G2.com.

What do you dislike about Twilio Flex?

Only one minor issue noticed there is limit on message text string(160). Except that everything is awesome. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio Flex:

Great tool for real time communication. If user is looking for this kind of service then you can opt Twilio. Review collected by and hosted on G2.com.

What problems is Twilio Flex solving and how is that benefiting you?

Implemented multi factor autentication for security purposes. As well as improved communication service with clients. Integrated IVR feature for communction. Delivered the messages in real time. Review collected by and hosted on G2.com.