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SparkPost Reviews & Product Details - Page 3

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SparkPost Product Details

Claimed

SparkPost is the world’s #1 email infrastructure provider and the most performant email delivery service available. Our customers send over 5 trillion messages a year, over 37 percent of the world’s business email. Several SparkPost customers—including the largest social networks—send over a billion emails a day, making us the fastest-growing email delivery service provider on the market. For more than a decade, we’ve developed the leading technology in the email industry and the first email delivery service truly architected for the cloud. From the finely-tuned Momentum MTA to today’s fully elastic cloud email delivery service, we provide our customers with proven highest inbox delivery rates, easy setup and launch, and the most comprehensive analytics and insight. Built on the AWS platform, we give our customers the reliability and scalability they demand—and more. There’s never been a better way to send email. Our technology is powerful, but SparkPost’s most valuable asset is our people—the most talented and experienced email experts in the industry. From deliverability experts to a community of developers to dedicated Technical Account Managers for enterprise customers, our team is there with you every step of the way. Whether you are just starting out building an app; a large, complex enterprise; or somewhere in between, there’s a SparkPost service to match your email delivery needs.

Seller

SparkPost

Discussions

SparkPost Community

Languages Supported

English

Product Description

Advanced email delivery system for both marketing and transactional emails.

Overview by

Elsbeth Russell

SparkPost Media

Proactively monitor the pulse of your email health

Reduce risk and remedy problems before they cause sending outages

Dig deep into differences in behavior between recipients that have recently engaged and those that haven’t

G2 reviews are authentic and verified.

Here's how.

Verified User in Internet

Small-Business (50 or fewer emp.)

8/14/2019

"Don't use for Wordpress"

0/5

What do you like best about SparkPost?

The service is easy to set up and makes sending email, but the cons, which you'll see below make this service unfit for sending emails from Wordpress. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

I have been using SparkPost for a long time and use it to send comment and form notifications from Wordpress. So maybe a few dozen emails per month. Today when I logged into my account I found it was suspended. I emailed their support team and they emailed back with a suspicious link and asked me to explain why I sent an email with that link in it. This was the only information they gave me. My best guess was that it was from a spam comment on my Wordpress site, which would have been a notification to me personally. I said this and asked for more details to help look into the issue further, but they rejected that response and said they couldn't help any further and would stand by their suspension. So now I'm locked out of my account and need to figure out a way to find out, which domains I need to move away from their service. Review collected by and hosted on G2.com.

Recommendations to others considering SparkPost:

Absolutely not. The support and compliance team will not work with customers to help them resolve an issue. They would rather just block you completely. Review collected by and hosted on G2.com.

What problems is SparkPost solving and how is that benefiting you?

SparkPost did improve the deliverability of my emails until they decided to suspend my account without notice and then completely lock me out all together. I run a few small Wordpress sites that send a very limited amount of email. If I was a spammer I would take the hit and move on, but this is just frustrating. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

9/16/2019

"Account suspended without clarity"

0/5

What do you like best about SparkPost?

Relatively easy to set up the plugin on wordpress. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

I noticed we weren't getting form submissions via email for about a week, so I went into wordpress to see if there were entries. Sure enough, they were still coming into the website. Apparently Sparkpost had suspended our account without any notification or transparency. When I contacted customer service, they gave me a jargon-filled answer and refused provide any clarification. Review collected by and hosted on G2.com.

Recommendations to others considering SparkPost:

Don't use it with wordpress. Review collected by and hosted on G2.com.

What problems is SparkPost solving and how is that benefiting you?

None any more. We used this to relay form submissions from our website to our emails. As somebody else mentioned above, they likely picked up on the spam that inevitably came through our forms. Why that warranted a suspended account eludes me. Review collected by and hosted on G2.com.

Alisha M.

Admin Assistant

Small-Business (50 or fewer emp.)

10/30/2019

"Wonderful place to create posts "

5/5

What do you like best about SparkPost?

I love that you can add your logo easily. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

I don’t dislike anything. The app works really well Review collected by and hosted on G2.com.

Verified User in Museums and Institutions

Mid-Market (51-1000 emp.)

3/27/2019

"Works fine until they pull the rug out from under you"

0/5

What do you like best about SparkPost?

User interface is OK, but not as intuitive as it could be. Mail did get delivered. Prices are competitive. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

Support is deplorable. Extremely slow response time if at all. When we had a security issue when a key got stolen they would not assist us in getting the problem resolved by swapping out the key and instead terminated our account without warming leaving all our websites unable to send mail. Received many form letter responses after much waiting then none reply at all. Gave up on Sparkpost and moved to Mailgun. MUCH better support, fast responses. Much happier there. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/13/2018

"Sparkpost banned me from using their service, but wouldn't tell me why"

0/5

What do you like best about SparkPost?

It was good, while it lasted. I used their service for a month or two, and it worked well during that time. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

I migrated my site, and must have not updated the sending domain. I think that is why my account was suspended, but their customer support is garbage, and won't tell me why. Review collected by and hosted on G2.com.

Recommendations to others considering SparkPost:

Don't waste your time. Try another service with better customer support. Review collected by and hosted on G2.com.

What problems is SparkPost solving and how is that benefiting you?

None any more. They suspended my account. I would love to use this service, but their bots or bad customer service won't allow me to do so. Review collected by and hosted on G2.com.

John L.

Small-Business (50 or fewer emp.)

5/8/2018

"Sparkpost is a great tool for emails"

5/5

What do you like best about SparkPost?

Sparkpost is very intuitive and easy to use. The User interface as well as all the features are easily explained and have very easy instructions to follow. furthermore, sparkpost is built on AWS which means that sparkpost is extremely reliable. I have yet to meet any downtime or problems when using sparkpost. The reliability and scalability is great and extremely useful. We have products that only send a few emails out a day, while we have products that send almost over 100 emails a day. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

Sparkpost has a free feature, but once you pass the number of free emails, the cost can be quite expensive. In general Sparkpost is a somewhat expensive tool. Another dislike is that sparkpost is usually used by people who are somewhat tech savvy. We had to have another member of our team who was proficient in coding to develop other tools to combine with sparkpost to use sparkpost to its full potential. Review collected by and hosted on G2.com.

Recommendations to others considering SparkPost:

Sparkpost is extremely easy to use and should be used if you have many emails to send out to customers Review collected by and hosted on G2.com.

What problems is SparkPost solving and how is that benefiting you?

We use sparkpost every day to send emails out to customers and users. We need to be able to contact all of our customers and the best way is to send emails through sparkpost. Another big issue that sparkpost solved is the problem of having to contact multiple users at one time. It is much easier for us to automate this task using sparkpost than having to manually do it. Review collected by and hosted on G2.com.

Jim T.

Mid-Market (51-1000 emp.)

4/24/2018

"Spark Post Email"

5/5

What do you like best about SparkPost?

outbound emails are generated and sent very quickly. That is too be expected but the reporting features on the website are quite helpful in tracking the progress of an email from injection to delivery to open. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

Not much to dislike but the robustness of code documentation and samples could be improved. I work in a .NET environment and although I can get to the answer eventually it would be helpful to have more detailed documentation for things like webhooks, API, etc Review collected by and hosted on G2.com.

Recommendations to others considering SparkPost:

Checkout the community of information available. There are a lot of questions already answered. Review collected by and hosted on G2.com.

What problems is SparkPost solving and how is that benefiting you?

We off loaded the transactional emails of around 30,000 - 50,000 per month to Spark Post thereby saving a lot of internal headaches if something goes wrong. In addition it allows us to switch email systems and not worry about the outbound emails that are transactional. Review collected by and hosted on G2.com.

Jeremiah P.

Small-Business (50 or fewer emp.)

5/1/2018

"Great and active development community. Competitive pricing. Service can be spotty."

3.5/5

What do you like best about SparkPost?

The community is fantastic. Both inside and outside the company. They obviously care what the teams using their product think about their product and actively work towards improving the service. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

The deliverability metrics are not greatest. You cannot actually view, or access, the content of the email in anyway and the search tools cannot search my email subject so parsing reports is difficult for automated messages which have consistent subject lines but issues with deliverability scores. Review collected by and hosted on G2.com.

Patrick H.

Small-Business (50 or fewer emp.)

7/16/2018

"A flexible, robust product that is always improving "

4.5/5

What do you like best about SparkPost?

The APIs that Sparkpost offers are robust, and always improving. The team is constantly asking for feedback to improve their product and there to provide support as needed. Review collected by and hosted on G2.com.

What do you dislike about SparkPost?

We're very happy with Sparkpost - previous occasional downtime is no longer a problem. Review collected by and hosted on G2.com.

Kislay P.

Mid-Market (51-1000 emp.)

4/24/2018

"Best Email Delivery Service."

4.5/5

What do you like best about SparkPost?

I have used multiple email delivery service most of them are good but sparkpost is better than all of them. There dashboard are quite very easy to manage and deliverability for transactional emails are quite amazing. Review collected by and hosted on G2.com.