Smiddle Agent Scripting Reviews & Product Details

Smiddle Agent Scripting - a software, that allows to creation and implementation of scenarios of communication with Customers for Contact Center agents. Using Agent Scripting tips, the agent builds the conversation according to the chosen scenario, receiving from the clients and providing them with all necessary information. Using our solution, you can be sure that every operator's conversation will be efficient for the business since integration with third systems will speed up the execution of routine tasks and automate checks. The main product functions: - Conducting dialogues according to previously created scripts, which are displayed in a browser - Dialogue according to the script in the chatbot mode through instant messengers - Receiving, displaying and transferring data from/to external sources during script execution, integration with 3 systems - Simple User-friendly interface for creating conversation scripts - A wide range of different types of elements for display and data entry - Easy integration into Cisco Finesse or other external systems, which is the operator's workplace