(34)
4.9 out of 5
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SingleInterface
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SingleInterface Features
What are the features of SingleInterface?
Business Tools
- Bulk Uploading
- CMS Agnostic
Customer Tools
- Location Listing
Listing Management
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization
Performance
- Real-Time Updates
- Analytics
Local Search Optimization
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting
SingleInterface Categories on G2
Filter for Features
Phone Number Management
Local Phone Numbers | Generate phone numbers native to a target location | Not enough data | |
Toll-Free Numbers | Create toll free numbers for tracking purposes | Not enough data | |
Port Existing Numbers | Transfer existing numbers into the call tracking system | Not enough data |
Tracking
Visitor & Keyword Tracking | Record which campaigns and landing pages are converting into phone calls | Not enough data | |
Dynamic Number Insertion | Assign a unique tracking number to each visitor | Not enough data | |
Multi-Channel Call Attribution | Decipher which marketing channels are converting and most effective | Not enough data |
Call Routing
IVR | Direct a phone call without the need for a human representative, but instead a voice responder | Not enough data | |
Call Scheduling | Route calls based on the time of the day to reach the proper representative | Not enough data | |
Geo-Routing | Route calls based on location to reach the proper representative | Not enough data |
Analytics
Call Data | Provide the representative with caller data upon receiving a phone call | Not enough data | |
Call Recording | Offer the ability to capture and replay a conversation for further information | Not enough data | |
Advanced Reporting | Prepare detailed reports regarding call data by source, keyword, or landing page | Not enough data | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance | Not enough data |
Messenger
Sequencing | Mapped-out responses for conversations. | Not enough data | |
AI | Artificial intelligence (AI) and chatbot involvement. | Not enough data | |
Live Chat | Live human component of conversations. | Not enough data | |
Customization Interface | Quality of interface for designing and customizing conversation maps. | Not enough data |
Channels
Social Media | Conversations enacted over social media. | Not enough data | |
Website | Conversations enacted through embedding or pop-ups on websites. | Not enough data | |
Text Message (SMS) | Conversations enacted through text message (SMS). | Not enough data | |
Voice Assistants | Conversations enacted through voice assistants. | Not enough data | |
Other | Conversations enacted through other channels. | Not enough data |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. | Not enough data | |
Profiles | Creation and modification of customer profiles based on conversations. | Not enough data | |
Analytics | Reporting based around specific and overall conversation results. | Not enough data | |
Lead Gathering | Capture and organization of leads from conversations. | Not enough data | |
Sales Conversion | Success rate of conversations leading to customer purchases. | Not enough data |
Administration
Integration | Integrates with software or mobile apps via SDK or API | Not enough data | |
Geofencing | Allows users to designate geofences for location-based marketing campaigns | Not enough data | |
Wi-Fi Marketing | Targets customers based on their Wi-Fi connection | Not enough data | |
Beacons | Integrates with Bluetooth Low Energy (BLE) beacons to execute location-based marketing campaigns | Not enough data | |
IP Geolocation | Targets customers based on IP data | Not enough data | |
Martech Integrations | Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels | Not enough data | |
Privacy, Security, and Compliance | Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR | Not enough data | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | Not enough data | |
Incentives | Provide incentives for reviewers, such as coupons and gift cards. | Not enough data | |
Syndication | Manage syndication to distribute reviews across multiple channels. | Not enough data | |
Insights | Analyze data points such as page views, average rating, or consumer sentiment. | Not enough data | |
Content | Support multiple types of user generated content such as text, video, or photos. | Not enough data | |
Sampling | Manage product samples used for promotional purposes. | Not enough data |
Marketing
Geolocation | As reported in 11 SingleInterface reviews. Identifies users when they enter or exit a predefined geolocation | 89% (Based on 11 reviews) | |
Campaign Automation | As reported in 10 SingleInterface reviews. Generates an automated notification, text message, or in-app message to users in a predefined geolocation | 85% (Based on 10 reviews) | |
Analytics | Analyzes the performance of location-based marketing campaigns based on foot traffic, POS data, etc. 11 reviewers of SingleInterface have provided feedback on this feature. | 88% (Based on 11 reviews) | |
Security Compliance | Based on 11 SingleInterface reviews. Meets compliance standards (e.g. GDPR, CCPA) regarding personal data privacy | 94% (Based on 11 reviews) |
Call Analytics
Call Recording | See feature definition | Records sales calls and facilitates playback | Not enough data |
Machine Learning | Utilizes machine learning technology to analyze recorded sales calls | Not enough data | |
Call Analysis | Analyzes or facilitates the analysis of recorded and stored sales calls for insight | Not enough data | |
Lead Qualification | Leverages analytics to qualify and score calls in real time | Not enough data |
Agent Performance Management
Customer Scoring | Leverages technology to rate or "read" recordings to determine the impact of sales calls | Not enough data | |
Speech-to-Text | Transcribes sales calls from speech to text | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence technology to discover insights within recorded sales calls | Not enough data |
Business Tools
Bulk Uploading | As reported in 16 SingleInterface reviews. Allows businesses to upload their location information en masse. | 88% (Based on 16 reviews) | |
CMS Agnostic | Product can be used on any content management system. 15 reviewers of SingleInterface have provided feedback on this feature. | 79% (Based on 15 reviews) | |
CMS Specific | Based on 14 SingleInterface reviews. Product is intended for specific types of content management systems. | 83% (Based on 14 reviews) | |
Traffic Analytics | As reported in 13 SingleInterface reviews. Provides analytics concerning traffic to each location. | 90% (Based on 13 reviews) | |
Customer Analytics | As reported in 13 SingleInterface reviews. Provides data on customers and customer behavior based on location. | 90% (Based on 13 reviews) |
Customer Tools
Location Listing | Based on 14 SingleInterface reviews. Allows customers to see a full list of all locations. | 88% (Based on 14 reviews) | |
Product and Category Filters | Based on 13 SingleInterface reviews. Allows customers to filter locations based on products or other categories. | 86% (Based on 13 reviews) | |
Mobile Support | Map is supported on mobile devices. This feature was mentioned in 13 SingleInterface reviews. | 83% (Based on 13 reviews) | |
Automatic Geolocation | Product can use geolocation to automatically point customers toward the closest location. 13 reviewers of SingleInterface have provided feedback on this feature. | 87% (Based on 13 reviews) |
Listing Management
Network Directory | Based on 26 SingleInterface reviews. Ability to submit location data to a wide variety of digital services | 89% (Based on 26 reviews) | |
Data Aggregators | Ability to submit location data to major aggregators This feature was mentioned in 25 SingleInterface reviews. | 89% (Based on 25 reviews) | |
Duplicate Monitoring | Consistently monitors search engines and directories and removes duplicate listings This feature was mentioned in 25 SingleInterface reviews. | 84% (Based on 25 reviews) | |
Optimization | As reported in 24 SingleInterface reviews. Offers the ability to enhance listings with menus, photos, videos, or other rich data | 93% (Based on 24 reviews) |
Performance
Real-Time Updates | Changes to location data are synced across listings immediately and in real time This feature was mentioned in 26 SingleInterface reviews. | 94% (Based on 26 reviews) | |
Analytics | Provides data or insights into listing performance and engagement This feature was mentioned in 26 SingleInterface reviews. | 94% (Based on 26 reviews) |
Local Search Optimization
Rank Tracking | Based on 15 SingleInterface reviews. Monitor and report on ranking in local search results | 94% (Based on 15 reviews) | |
Online Listings | Report on local citations and distribute accurate listing data to directories and search engines This feature was mentioned in 16 SingleInterface reviews. | 95% (Based on 16 reviews) | |
Google My Business | Based on 16 SingleInterface reviews. Optimize or automate content for Google My Business | 97% (Based on 16 reviews) | |
Reputation Management | As reported in 15 SingleInterface reviews. Monitor online reviews and brand reputation | 90% (Based on 15 reviews) | |
Social Media | Integrate with social media and offer management or automation tools This feature was mentioned in 14 SingleInterface reviews. | 85% (Based on 14 reviews) | |
Dashboards and Reporting | As reported in 16 SingleInterface reviews. Provide insights and data visualizations from a comprehensive dashboard | 91% (Based on 16 reviews) |
Omnichannel Features
Retail Management | The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. | Not enough data | |
POS Integration | The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. | Not enough data | |
Social Media Integration | Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. | Not enough data | |
Customer Service Integration | The ability to integrate customer service into all channels. | Not enough data | |
Marketing Tools | The ability to integrate marketing tools into all channels. | Not enough data | |
E-commerce Integration | Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. | Not enough data | |
ERP Integration | The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. | Not enough data |
Reporting
Reports & Analytics | Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. | Not enough data | |
Data Transfer Tools | The ability to transfer data between channels in order to streamline operations. | Not enough data |
Collection
Authentification | Provide multiple methods of user authentication such as social media accounts. | Not enough data | |
Review Forms | As reported in 10 SingleInterface reviews. Generate review forms and questionnaires to gather feedback from users. | 88% (Based on 10 reviews) | |
Personalization | Ability to personalize review forms and questionnaires based on user type. 10 reviewers of SingleInterface have provided feedback on this feature. | 90% (Based on 10 reviews) | |
Engagement | Allow users to share, like/dislike, and comment on reviews. | Not enough data | |
Community Q&A | Consumers can ask questions about products and request feedback from peers. | Not enough data |
Moderation
Reviewer Validation | Checks to ensure the reviewers are real people who used the products. | Not enough data | |
Response Types | Evaluate consumer feedback to ensure that it's authentic and relevant. | Not enough data | |
Legal Agreements | Define and implement terms and conditions for privacy, copyright, or intellectual property. | Not enough data |
Use Cases
E-commerce | Reviews can be collected directly from e-commerce platforms or online stores. | Not enough data | |
Retail | Reviews can be distributed across multiple channels (online, in store, etc.). | Not enough data | |
Customer Service | Allow consumers to provide feedback while interacting with customer service representatives. | Not enough data |
Display Options
Badges | Generate multiple types of badges based on user ratings. | Not enough data | |
Widgets | Create reviews widgets that can be embedded on websites and online stores. | Not enough data | |
Integration & APIs | Provide APIs or direct integration with e-commerce software and website builders. | Not enough data | |
Marketing | Manage marketing campaigns, as well as SEO, SERP, and A/B testing. | Not enough data |
Payment
Credit Card Payments | Integrate with EDC machine and accept all forms of credit cards | Not enough data | |
Loyalty Points | Allow payment via loyalty points as a legal tender | Not enough data | |
Digital Wallets | Supports payment from all standard digital wallets | Not enough data | |
UPI Payment | Allows UPI payment integration | Not enough data | |
Meal Voucher Redemption | Allows payment in the form of meal vouchers, to support varied categories of customers | Not enough data | |
Gift Voucher Redemption | Enables customers to pay using a gift voucher | Not enough data | |
Cash Payment | Address the masses with denomination-based cash payments | Not enough data | |
Installment Payment | Provides options to customers to pay on installment | Not enough data |
Checkout
Barcode Scanning | Speeds up check-out lines with sales through barcode scanning | Not enough data | |
Bills/ e-Receipt | Supports printing of bills and sends e-Receipt to customers’ mobile numbers | Not enough data | |
Integration | Supports seamless integration with devices like cash drawer, weighing scale, payment gateways, digital wallets and others | Not enough data | |
Order Booking | Allows advance order booking for customer convenience | Not enough data | |
Return/Refund | Facilitate easy return and refunds in the form of cash or as a direct transfer to a customer’s wallet | Not enough data |
Inventory Management
Inventory Control | Helps inventory tracking, inventory shrinkage and stock optimization | Not enough data | |
Low-stock Alerts | Notifies when a stock for particular product is running low before it runs out | Not enough data | |
Product Categorization | Organize and filter inventory based on assigned categories (such as by size, style, or color) | Not enough data | |
Multilocation Inventory Tracking | Track inventory levels across multiple store locations | Not enough data | |
Purchase Orders | Create purchase order and order stock directly from the system | Not enough data |
Reporting and analytics
Monitor Store KPIs | Track sales , inventory by category, cost of goods sold, profit margin etc | Not enough data | |
Real-time data | Allows visibility into real-time business data and insights remotely | Not enough data | |
Exportable Reports | Easily export any report to Excel/CSV, PDF and share a URL | Not enough data | |
Remote Reporting | Allow visibility into data from anywhere outside the store | Not enough data |
Customer Management
Customer Sales History | Enable to see what customers buy across channels and offer service tailored to their needs. | Not enough data | |
Loyalty Management | Drive loyalty and ensure customers join store's loyalty program | Not enough data | |
Customer Accounts | Create customer profiles and offer special discounts as per their purchase history | Not enough data |
Team Management
Employee Tracking | Keep track of productivity per time period, employees’ ins and outs | Not enough data | |
Quick Employee Training | Allow new staff up to speed in no time and with intuitive learning modules | Not enough data | |
Commission Tracking | Enable automated commission tracking and record sales done by each sales representative | Not enough data | |
Employee Accounts and Permission | Provides employees with personal accounts to login and assign different sets of permissions to different roles | Not enough data | |
Staff Scheduling | Provide a tool to schdule employee shift | Not enough data |
Help and support
24/7 Phone Support | Allows reaching out to customer support 24/7 through tollfree number | Not enough data | |
Email and Chat Support | Resolve queries through email and chat support | Not enough data | |
Account History | Allows saving of all pending or solved tickets in the system | Not enough data | |
Webinars and Session | Access to one on one session and free webinars to get started with the product | Not enough data | |
Customer Forum | Allows connecting with peers and see how other retailers are using the system | Not enough data |
Integration
Accounting | Easily integrate with accounting tools | Not enough data | |
E-commerce | Easily integrate with e-commerce tools to enable online sales | Not enough data | |
Multi-store | Allows integration with stores at multiple location | Not enough data |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data |
Agentic AI - Inbound Call Tracking
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - Location-Based Marketing Features
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data |
Agentic AI - Revenue Operations & Intelligence (RO&I)
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - Review Management
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data |
Agentic AI - Conversation Intelligence
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - Conversational Marketing
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
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