ServiceNow Workflow Data Fabric Reviews & Product Details

ServiceNow Workflow Data Fabric Overview

What is ServiceNow Workflow Data Fabric?

Workflow Data Fabric is our data foundation within our platform that unifies data across the enterprise to provide real-time, secure, and governed access to any data source to enable employees and AI agents to solve complex issues—like preventing service disruptions, resolving customer requests faster, and optimizing complex operations—all on a single platform. Here's how Workflow Data Fabric turns data into instant action: Connect structured, unstructured, and streaming data in real time—both inside and outside of ServiceNow—without the complexities of having to duplicate it, transfer it, or to build customizations to integrate it. Understand and contextualize the data, enrich it, and align it with ServiceNow workflows to make generated experiences more personalized, resolutions more accurate, and AI agents smarter and context-aware. Finally, with access and complete understanding of critical data on our platform, like financials, inventory, materials and systems operations, customers can put AI agents to work across every corner of their business, automate their most complex processes, and unlock more value from their existing investments.

This product is included in:

ServiceNow AI Platform

2,834 reviews

ServiceNow Workflow Data Fabric Details

Product Website

Discussions

ServiceNow Workflow Data Fabric Community

Show LessShow More

Product Description

Unify your approach to hyperautomation with API integration and robotic process automation (RPA), all on a single platform. Automate and connect anything to ServiceNow.

How do you position yourself against your competitors?

Only ServiceNow unites AI agents, data, and workflows on a single platform with a single data model—bringing AI to every corner of your business.

ServiceNow AI agents don’t just assist—they take action. AI agents work together to orchestrate end-to-end business processes across IT, Customer Service, and HR.

To transform your business, AI agents need the right data. Workflow Data Fabric connects, unifies, and understands all your enterprise data—structured and unstructured—wherever it resides, on a secure, trusted platform built for AI and data governance.

And because these AI agents run on ServiceNow, they’re powered by the world’s #1 workflow automation engine.

Most vendors either help you see your data or act on it. We do both.
While others give you another point solution to manage, we give you a platform that turns insights into action—across every corner of your business.

This is how we put AI to work for people.

Seller

ServiceNow

Description

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Overview Provided by:

Sandrine Riley

Results-driven professional with 15+ years of experience in leading marketing processes and securing new accounts.

ServiceNow Workflow Data Fabric Integrations

(3)

Verified by ServiceNow Workflow Data Fabric

ServiceNow Workflow Data Fabric Media

Integration Hub Spoke Generator

Stream Connect Kafka Message Flow Trigger

External Content Connectors

Process Mining Analyst Workbench

Robotic Process Automation (RPA) Hub Workspace

Document Intelligence

ServiceNow - Now Assist for RPA Hub - Create Robot using GenAI

Evaluating ServiceNow Process Mining for Service Management

ServiceNow Process Mining - Quick Introduction

Easily Create ServiceNow Spokes from API Documentation with Now Assist for Creator - Text to Spoke

Official Downloads

(1)

edit

Workflow Data Fabric Solution Brief

G2 reviews are authentic and verified.

Here's how.

Venkata Naga Pavani M.

Data Engineer

Enterprise (> 1000 emp.)

6/18/2025

"Working with servicenow workflow data fabric"

4/5

What do you like best about ServiceNow Workflow Data Fabric?

What i like most is how it brings all the data together in one place, making it easy to connect different systems and automate processes. It’s user friendly, helps reduce manual work and makes building and managing workflows much faster and more organized. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

It can feel a bit complex to set up , especially when connecting to multiple data sources or dealing with permissions. It can also take some time to get used to all the options and settings. Occasionally troubleshooting the issues is not very straightforward and we might need to spend extra time figuring out what went wrong. Review collected by and hosted on G2.com.

What problems is ServiceNow Workflow Data Fabric solving and how is that benefiting you?

It solves the problem of connecting and organizing data from multiple sources. It reduces the manual effort to move or manage information between systems. Because of this automation process the workflows are faster and more relaible. Especially for me this means less time spent on repetitive tasks and fewer errors . Review collected by and hosted on G2.com.

Sneha D.

SAP Functional Consultant

Enterprise (> 1000 emp.)

6/12/2025

"SAP WM-MM & LE-ATTP Consultant with over 3 years of experience"

4.5/5

What do you like best about ServiceNow Workflow Data Fabric?

What I like best about ServiceNow Workflow Data Fabric is how it streamlines data flow across teams, making ticket resolution and issue tracking much more efficient. In my role, it helped reduce manual follow-ups by linking related records and automating status updates, which improved SLA compliance and user satisfaction. It also made it easier to document and analyze recurring issues, supporting process improvement efforts. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

While overall very effective, I found that some aspects of ServiceNow Workflow Data Fabric required extra time to configure, especially when setting up custom workflows tied to ticket routing. Occasionally, there were slight delays in data updates across linked modules, which could affect the speed of collaboration. However, once workflows were properly aligned, the platform ran smoothly and added a lot of value to our support process. Review collected by and hosted on G2.com.

What problems is ServiceNow Workflow Data Fabric solving and how is that benefiting you?

ServiceNow Workflow Data Fabric helped address the disconnect between support tickets and backend systems like SAP WM/MM/ATTP. By centralizing workflow data, it allowed me to track and resolve SAP-related incidents faster—especially those tied to inventory, stock transfers, or compliance. It improved collaboration between IT and operations teams, reduced resolution time, and ensured updates flowed consistently across systems. This directly supported SLA goals and reduced repeated user queries. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/13/2025

"Highly recommend servicenow workflow data fabric"

4/5

What do you like best about ServiceNow Workflow Data Fabric?

What I like most is how it stitches together data from different apps and workflows without needing to build a bunch of custom integrations. It feels like the data just flows more naturally between departments now—HR, IT, Security—all staying in sync without a ton of back and forth. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

The setup wasn’t exactly plug-and-play—it took a bit of configuration and planning—but once it was in place, the payoff was definitely worth it. If you’re already in the ServiceNow ecosystem and looking for better data visibility across workflows, I’d definitely recommend giving Workflow Data Fabric a try. Review collected by and hosted on G2.com.

What problems is ServiceNow Workflow Data Fabric solving and how is that benefiting you?

Before using ServiceNow Workflow Data Fabric, one of our biggest headaches was dealing with siloed data. Different departments had their own systems—IT, HR, customer service—and getting a full picture of what was going on meant jumping between dashboards, exporting data manually, or chasing down updates via email. It was time-consuming and error-prone.

Workflow Data Fabric changed that by connecting all those data sources behind the scenes. Now, data flows across workflows automatically, which means I don’t have to manually piece things together. For example, when a new employee is onboarded, everything from provisioning IT access to setting up payroll and compliance tasks happens seamlessly, because all the necessary data is visible and shared in real time across systems. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

6/9/2025

"Great product for real time data applications."

4/5

What do you like best about ServiceNow Workflow Data Fabric?

There are variety of sources like structured, unstructured, and streaming, without requiring data duplication or migration. The zero copy architecture means data stays in its original system, but can be accessed and used in real time across workflows, which greatly reduces integration complexity and storage costs for AI or data applications. It is quiet easy to implement data pipeline in real time. We can easily use it multiple time for multiple tasks. The support team is also very easy to go. It also provides easy integration with Databrics which I like most. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

I have noted that the platform's user interface can require a lot of manual clicking which is not a good sign. Review collected by and hosted on G2.com.

What problems is ServiceNow Workflow Data Fabric solving and how is that benefiting you?

ServiceNow Workflow data fabric addresses the major challenge of fragmented and siloeed data across enterprise systems by creating a unified layer that connects all types of data, i.e. structured, unstructured, and streaming, without duplicating or moving it. This integration means I can access and act on real time information from multiple sources within a single platform, which is a huge benefit for analytics, automation, and AI driven decision making. Review collected by and hosted on G2.com.

Leonardo B.

Network Operation Center Analyst

Mid-Market (51-1000 emp.)

7/3/2025

"It was great app to manage incidents"

5/5

What do you like best about ServiceNow Workflow Data Fabric?

The integration with many other apps helps us a lot on our company to develop many things that we wanted. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

The time to create a new user is a little bit longer than expected Review collected by and hosted on G2.com.

Kayla R.

Project coordinator

Mid-Market (51-1000 emp.)

6/5/2025

"Ease of information and automation"

4/5

What do you like best about ServiceNow Workflow Data Fabric?

I think it’s most useful that they’ve partnered with several platforms allowing the automation processes to be seamless. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

I think ai is a bit of a slippery slope in some ways but can only improve our workflow with augmentation of already known skills. Review collected by and hosted on G2.com.

Brendan B.

Small-Business (50 or fewer emp.)

5/6/2025

"Data Availability"

5/5

What do you like best about ServiceNow Workflow Data Fabric?

As a developer, data fabric helps me bridge the gap between customers and the data they need to succeed in business. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

As a pro-coder, I don't like to have to click around the UI so much to create solutions. Maybe an CLI/API would be beneficial. Review collected by and hosted on G2.com.

Yassine B.

Solution Designer

Enterprise (> 1000 emp.)

6/11/2025

"I have use ServiceNow to follow up with requests during my work"

2.5/5

What do you like best about ServiceNow Workflow Data Fabric?

the fatc that connects everything in one workflow Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

I didn't have that much experinece with, I am still exploring Review collected by and hosted on G2.com.

Sumit B.

Small-Business (50 or fewer emp.)

5/6/2025

"Intuitive Design"

4.5/5

What do you like best about ServiceNow Workflow Data Fabric?

The automation and ease of use makes it easy to connect multiple data sources Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

Can be buggy sometime with some the newer ai tools but will improve over time. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

6/3/2025

"ServiceNow Workflow Data Fabric"

4/5

What do you like best about ServiceNow Workflow Data Fabric?

ServiceNow Workflow Data Fabric was introduced to better manage our data and so I think i like the accessibility and how easy it is to use in integrating data. it is been use quite often by my team Review collected by and hosted on G2.com.