ServiceNow Workflow Data Fabric Reviews & Product Details - Page 2

ServiceNow Workflow Data Fabric Overview

What is ServiceNow Workflow Data Fabric?

Workflow Data Fabric is our data foundation within our platform that unifies data across the enterprise to provide real-time, secure, and governed access to any data source to enable employees and AI agents to solve complex issues—like preventing service disruptions, resolving customer requests faster, and optimizing complex operations—all on a single platform. Here's how Workflow Data Fabric turns data into instant action: Connect structured, unstructured, and streaming data in real time—both inside and outside of ServiceNow—without the complexities of having to duplicate it, transfer it, or to build customizations to integrate it. Understand and contextualize the data, enrich it, and align it with ServiceNow workflows to make generated experiences more personalized, resolutions more accurate, and AI agents smarter and context-aware. Finally, with access and complete understanding of critical data on our platform, like financials, inventory, materials and systems operations, customers can put AI agents to work across every corner of their business, automate their most complex processes, and unlock more value from their existing investments.

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ServiceNow AI Platform

2,835 reviews

ServiceNow Workflow Data Fabric Details

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Product Description

Unify your approach to hyperautomation with API integration and robotic process automation (RPA), all on a single platform. Automate and connect anything to ServiceNow.

How do you position yourself against your competitors?

Only ServiceNow unites AI agents, data, and workflows on a single platform with a single data model—bringing AI to every corner of your business.

ServiceNow AI agents don’t just assist—they take action. AI agents work together to orchestrate end-to-end business processes across IT, Customer Service, and HR.

To transform your business, AI agents need the right data. Workflow Data Fabric connects, unifies, and understands all your enterprise data—structured and unstructured—wherever it resides, on a secure, trusted platform built for AI and data governance.

And because these AI agents run on ServiceNow, they’re powered by the world’s #1 workflow automation engine.

Most vendors either help you see your data or act on it. We do both.
While others give you another point solution to manage, we give you a platform that turns insights into action—across every corner of your business.

This is how we put AI to work for people.

Seller

ServiceNow

Description

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Overview Provided by:

Sandrine Riley

Results-driven professional with 15+ years of experience in leading marketing processes and securing new accounts.

ServiceNow Workflow Data Fabric Integrations

(3)

Verified by ServiceNow Workflow Data Fabric

ServiceNow Workflow Data Fabric Media

Integration Hub Spoke Generator

Stream Connect Kafka Message Flow Trigger

External Content Connectors

Process Mining Analyst Workbench

Robotic Process Automation (RPA) Hub Workspace

Document Intelligence

ServiceNow - Now Assist for RPA Hub - Create Robot using GenAI

Evaluating ServiceNow Process Mining for Service Management

ServiceNow Process Mining - Quick Introduction

Easily Create ServiceNow Spokes from API Documentation with Now Assist for Creator - Text to Spoke

Official Downloads

(1)

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Workflow Data Fabric Solution Brief

G2 reviews are authentic and verified.

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Mohammed H.

Go-To-Market Leader - Digital Infrastructure

Enterprise (> 1000 emp.)

5/6/2025

"Expanding Fabric as the Enterprise Glue"

5/5

What do you like best about ServiceNow Workflow Data Fabric?

Flexibility of data sources and ease of integrating with diverse tools and business systems Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

UX/UI of centralized portal for managing and orchestrating APIs Review collected by and hosted on G2.com.

Pooja G.

Enterprise (> 1000 emp.)

5/6/2025

"Data Fabric"

4/5

What do you like best about ServiceNow Workflow Data Fabric?

Zero copy feature to connect to snowflake Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

Slowness to the platform, and cost involved Review collected by and hosted on G2.com.

Chris E.

Enterprise (> 1000 emp.)

5/7/2025

"Fantastic Presentations"

3.5/5

What do you like best about ServiceNow Workflow Data Fabric?

AI Agents being able to communicate between each other and exchange data Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

Complicated to Setup and administrator the product Review collected by and hosted on G2.com.

RaviShankar S.

Senior Lead Consultant

Enterprise (> 1000 emp.)

12/17/2024

"Excellent ITSM and CMDB Tool in the Market"

5/5

What do you like best about ServiceNow AI Platform?

Servicenow is a Excellent ITSM and CMDB Tool available in the Market. It is having all the integrations with the Infrastructure Tools. excellent Speed in Processing and fetching the data. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Platform?

Renewal Costs, Still need to improve the seamless integration for Cutting Edge Cloud Resources like Micro Services, Dockers, Containers, Review collected by and hosted on G2.com.

yvette l.

Mid-Market (51-1000 emp.)

5/7/2025

"Workflow"

4.5/5

What do you like best about ServiceNow Workflow Data Fabric?

The ease of use makes it easy to setup workflows that we need. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

More features are needed in the very near future. Review collected by and hosted on G2.com.

Bharath M.

Enterprise (> 1000 emp.)

5/8/2025

"Connect sioled data"

5/5

What do you like best about ServiceNow Workflow Data Fabric?

Zero copy data and can stream data in realtime Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

Complexity to implement the solution is no go Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/6/2025

"It keeps the work flowing"

4/5

What do you like best about ServiceNow Workflow Data Fabric?

It's seamless and allows for flexibility customization. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

Bigger sandbox prior to implementation, and not as easy as expected to integrate into existing solutions Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

5/6/2025

"Solid development from previous versions"

5/5

What do you like best about ServiceNow Workflow Data Fabric?

Ease of deployment, and integration and use by dev team. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

Small bugs are often project ending, typically due to poor documentation Review collected by and hosted on G2.com.

Arushi G.

Research Intern

Mid-Market (51-1000 emp.)

9/27/2024

"User friendly and quite efficient"

4.5/5

What do you like best about ServiceNow Workflow Data Fabric?

The service now automation engine greatly helps in integrating all my queries at one place with good UI. The customer support is quite amazing and I personally use it a lot to implement my work. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Workflow Data Fabric?

All of the things is good, just the interface could be more user-friendly. Review collected by and hosted on G2.com.

prasanth 1.

Software Engineer

Enterprise (> 1000 emp.)

7/24/2024

"Automate and connect anything to ServiceNow"

5/5

What do you like best about ServiceNow Workflow Data Fabric?

Low-code automation for integrating servicenow with other platforms. Flow templates,spokes,Out-of-the-box solutions,Automation Center. Review collected by and hosted on G2.com.