143 ServiceNow IT Asset Management Reviews
The ability to track software allocations based on our governance, i.e. who/what we approved to use the software, and then so easily audit that with supporting data about what is in use has made this more than just a SAM tool but also a security tool. The rebuild SaaS license connectors to monitor cloud usage has made other tools obsolete and we can focus more within ServiceNow! Review collected by and hosted on G2.com.
SAMP has a complex architecture. Customer Support has no idea how to help support it. The documentation portal is to complex to navigate and find the specific answers. Review collected by and hosted on G2.com.
When you get to a certain size, it's ServiceNow or suffer. ITAM is a great product that can bring tremendous value...to those that understand ITAM, it's idiosyncrasies, challenges and benefits Review collected by and hosted on G2.com.
ServiceNow has the same problem of any ITAM solution and can't solve the basic data management, data governance problems that plague all other products. The people/process/ownership issue. Also, can you PLEASE....PLEASE release a DMTF Common information Model style schema that defines what every field/attribute is supposed to be used for?? That's what the industry has been dying for and Now have not risen to the occasion with this basic request. :-)
I'll even make it easy for you here's the HTML version of the schema to give you an idea:
https://schemas.dmtf.org/wbem/cim-html/2.55.0/
Just...PLEASE...do that. Or just copy it like BMC did. The OEMs created it. Why reinvent the wheel? Review collected by and hosted on G2.com.
Since we started implementing Software Asset Management in our organization, we have been able to better manage our software licenses and contracts and realize the amount of duplication and waste we can eliminate by looking at where the software is being used. With all the new efforts to root out waste in the government, this product allows us to better communicate how we are contributing to these efforts. Thanks to the new features that have been added to this product, we have significantly reduced the amount of time it takes to enter data by leveraging multiple integrations with our other systems while, at the same time, reducing the possibility of errors from manually updating data. Review collected by and hosted on G2.com.
To achieve the most benefit out of this product, there is a large learning curve for users to enter and manage data, which took a lot of time to overcome. Review collected by and hosted on G2.com.
The ease of managing stock of our consumables has been the biggest saver of our day to day. It has enabled us to easily track what stock we have of what item and order more when we are low. Discovery has also been incredibly helpful in eliminating human effort and error in tracking where our assets are and who has them. Review collected by and hosted on G2.com.
One thing that is a little cumbersome is that there is not an easy way to mark laptops as in stock when they have been returned. We are early in our asset management journey and Im hopeful that AI Agents will help with this as well. Review collected by and hosted on G2.com.
It does normalize quite a bit of what is discovered, and does the calculations based on entered entitlements. Also it’s easy to integrate SAM to the rest of processes handled in ServiceNow. Also dashboards and reporting part is, in my opinion, better than the competition. Review collected by and hosted on G2.com.
It is a bit tricky to set exclusions, define bundles, find and normalise software which did not get picked up by the ServiceNow content library. Review collected by and hosted on G2.com.
ITAM allows us to really get into the weeds of our IT Estate and make informed decisions based off real time data we have. This enables us to be proactive in the way we approach hardware refreshes and not wait for issues to occur. Review collected by and hosted on G2.com.
Expensive! We held off getting ITAM for a long time due to the cost. Review collected by and hosted on G2.com.
The many Modules that can be used to incorporate our assets into the platform. Makes organizing and keeping track of our inventory almost seamless after they are scanned into the system from a management standpoint. Review collected by and hosted on G2.com.
The fact that the usage of the modules are not intuitive. Even for someone who's been an asset manager before, sorting through the modules and Flows to get the processes to work in the way you would like for them to be envisioned can take some finesse. Review collected by and hosted on G2.com.
The out of the box workflows and the process guides have streamlined our operations to drive a more reliable approach to Asset Management. Review collected by and hosted on G2.com.
The procurement workflow requires integration with a third party ERP system. Review collected by and hosted on G2.com.
A seem less insight to inventory. Our team was using sticky note and manual check out sheets and tally marks prior! Review collected by and hosted on G2.com.
The new Workspace is flashy but not as easy for users to learn when they are so used to core tables. Upgrading a new UI while retaining function would be cool! A cool improvement would be a view kinda like Service Catalog that showed you what you have in inventory (count, image, buy from vendor button or something) Review collected by and hosted on G2.com.
The ease of use and accessibility for all of our Asset stakeholders. It makes managing and tracking our assets simple and easy to view. Review collected by and hosted on G2.com.
Our biggest obstacle has simply been the setup. Our company has a lot of assets to track and getting our ITAM stood up has been a journey. Review collected by and hosted on G2.com.
