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- NinjaOne-vs-ServiceNow IT Asset Management
Compare NinjaOne and ServiceNow IT Asset Management 
At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Enterprise (71.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(2,412)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneServiceNow IT Asset Management
Star Rating
(143)4.4 out of 5
Market Segments
Enterprise (71.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Asset ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that NinjaOne excels in ease of use with a score of 9.2, while ServiceNow IT Asset Management scores lower at 8.3. Users report that NinjaOne's intuitive interface and straightforward navigation make it a favorite among mid-market companies, allowing for quick onboarding and minimal training.
- Users mention that NinjaOne's central dashboard, rated at 9.1, provides a comprehensive view of asset management, which reviewers find particularly helpful for tracking hardware and software assets. In contrast, ServiceNow's dashboard, scoring 8.8, is noted for being more complex and less user-friendly.
- G2 users highlight NinjaOne's strong support quality, scoring 9.2, with many reviewers praising the responsiveness and helpfulness of the support team. ServiceNow, with a score of 8.9, is also recognized for its support, but some users report longer wait times for assistance.
- Users on G2 report that NinjaOne's asset discovery feature, rated at 8.2, is effective for identifying and managing assets across networks. In comparison, ServiceNow's asset discovery, scoring 8.6, is seen as robust but can be more challenging to configure, leading to a steeper learning curve.
- Reviewers mention that NinjaOne's hardware asset inventory feature, with a score of 9.0, is particularly strong, allowing for detailed tracking and reporting. ServiceNow's hardware asset inventory, rated at 8.9, is effective but lacks some of the user-friendly features that NinjaOne offers.
- Users report that both products have strong product direction, with NinjaOne scoring 9.8 and ServiceNow at 9.9. However, reviewers say that NinjaOne's frequent updates and feature enhancements are more aligned with user feedback, making it feel more responsive to customer needs.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableServiceNow IT Asset Management
No pricing availableFree Trial
NinjaOne
Free Trial is available
ServiceNow IT Asset Management
No trial information availableRatings
Meets Requirements
9.1
2,254
9.0
78
Ease of Use
9.2
2,283
8.3
135
Ease of Setup
9.2
2,123
8.1
117
Ease of Admin
9.2
2,061
8.8
47
Quality of Support
9.2
2,181
8.9
74
Has the product been a good partner in doing business?
9.5
2,023
9.1
50
Product Direction (% positive)
9.8
2,250
9.9
80
Features by Category
Operations
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
8
Not enough data
9.4
9
Cost Optimization
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
9.2
8
Administration
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
9.2
8
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
421
Not enough data
8.8
437
Not enough data
8.2
442
Not enough data
Service Desk
8.2
437
Not enough data
8.0
430
Not enough data
7.9
409
Not enough data
Management
8.3
416
Not enough data
9.1
420
Not enough data
8.7
401
Not enough data
8.9
401
Not enough data
8.5
383
Not enough data
Functionality
7.6
396
Not enough data
8.5
408
Not enough data
8.9
423
Not enough data
8.9
425
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
8.7
221
Not enough data
7.9
198
Not enough data
8.3
201
Not enough data
8.1
191
Not enough data
Management
Feature Not Available
Not enough data
8.2
205
Not enough data
8.6
209
Not enough data
8.8
221
Not enough data
9.1
218
Not enough data
Compliance
8.7
200
Not enough data
8.3
193
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
246
Not enough data
8.9
258
Not enough data
8.3
251
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
256
Not enough data
8.4
246
Not enough data
8.1
240
Not enough data
Management
8.1
240
Not enough data
8.7
242
Not enough data
8.6
246
Not enough data
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1359
|
Verified
Not enough data
8.0
1154
Not enough data
8.6
1290
|
Verified
Not enough data
Monitoring and Management
9.3
1350
|
Verified
Not enough data
8.5
1265
Not enough data
8.6
1309
|
Verified
Not enough data
9.0
1352
|
Verified
Not enough data
Organization
8.0
1136
|
Verified
Not enough data
Service Management
7.4
1121
Not enough data
9.1
1294
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
8.9
192
Not enough data
8.9
201
Not enough data
Security
8.6
197
Not enough data
8.5
177
Not enough data
7.5
177
Not enough data
Management
9.1
193
Not enough data
8.9
191
Not enough data
8.8
186
Not enough data
8.8
186
Not enough data
8.0
170
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
520
Not enough data
8.9
533
Not enough data
8.1
483
Not enough data
8.8
480
Not enough data
Monitoring - Network Monitoring
7.5
116
Not enough data
7.7
118
Not enough data
8.3
119
Not enough data
Management
8.3
441
Not enough data
8.3
451
Not enough data
7.6
415
Not enough data
Analytics - Network Monitoring
6.8
111
Not enough data
6.6
112
Not enough data
Security - Network Monitoring
7.6
113
Not enough data
6.9
111
Not enough data
6.8
111
Not enough data
Network Performance - Network Monitoring
6.6
111
Not enough data
7.4
109
Not enough data
AI Automation - Network Monitoring
6.1
107
Not enough data
6.0
107
Not enough data
6.2
107
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.3
444
|
Verified
Not enough data
9.2
444
|
Verified
Not enough data
8.4
401
|
Verified
Not enough data
7.0
94
Not enough data
Management Tools
8.3
392
Not enough data
8.7
408
|
Verified
Not enough data
8.5
392
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.0
877
8.9
62
8.8
869
8.7
58
7.7
793
8.0
53
Feature Not Available
7.7
57
8.2
811
8.6
59
Generative AI
Feature Not Available
5.7
18
Feature Not Available
6.3
18
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.1
834
8.8
59
8.7
786
8.4
58
8.0
753
8.5
55
8.2
782
8.4
57
Administration
9.2
1078
Not enough data
8.7
1043
Not enough data
7.8
964
Not enough data
9.2
1077
Not enough data
8.9
1014
Not enough data
8.8
1047
Not enough data
Maintenance
9.2
1063
Not enough data
7.6
890
Not enough data
Communication
7.9
929
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
868
Not enough data
Security
8.3
904
Not enough data
8.4
934
Not enough data
Device Support
7.6
911
Not enough data
8.4
965
Not enough data
8.5
956
Not enough data
Performance
8.2
1011
Not enough data
Functionality
8.8
224
Not enough data
7.8
199
Not enough data
8.0
203
Not enough data
8.5
212
Not enough data
Performance
8.7
220
Not enough data
8.6
211
Not enough data
Feature Not Available
Not enough data
8.7
215
Not enough data
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
101
Not enough data
8.1
100
Not enough data
8.7
100
Not enough data
Operations - IT Documentation
8.3
100
Not enough data
8.7
100
Not enough data
8.2
101
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.4
259
Not enough data
Operating System
9.2
292
Not enough data
8.0
287
Not enough data
8.3
280
Not enough data
Management
8.5
279
Not enough data
8.1
266
Not enough data
8.1
266
Not enough data
8.1
268
Not enough data
8.1
266
Not enough data
Security
8.4
269
Not enough data
8.5
268
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
507
Not enough data
Platform
7.7
495
Not enough data
9.0
512
Not enough data
8.1
484
Not enough data
8.5
507
Not enough data
8.2
496
Not enough data
Security
8.6
513
Not enough data
9.2
520
Not enough data
7.5
482
Not enough data
8.7
501
Not enough data
8.1
487
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NinjaOne and ServiceNow IT Asset Management are categorized as IT Asset Management
Unique Categories
NinjaOne is categorized as PC Backup, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Online Backup, Server Backup, IT Service Management (ITSM) Tools, Patch Management, Remote Support, Endpoint Management, Incident Management, Enterprise IT Management, Network Monitoring, Mobile Device Management (MDM), and IT Documentation
ServiceNow IT Asset Management is categorized as Cloud Cost Management
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Asset Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.7%
Computer & Network Security
13.7%
Hospital & Health Care
4.4%
Manufacturing
3.3%
Computer Software
3.1%
Other
47.8%
Information Technology and Services
25.7%
Financial Services
6.4%
Hospital & Health Care
5.7%
Banking
5.7%
Computer Software
5.0%
Other
51.4%
Most Helpful Reviews
NinjaOne
Most Helpful Favorable Review
Robert M.
Verified User in Computer & Network Security
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their...
Most Helpful Critical Review
Drew B.
Verified User in Information Technology and Services
It can be difficult to manage some features and there is no good remote access tool.
ServiceNow IT Asset Management
Most Helpful Favorable Review
kushala m.
Verified User in Accounting
Asset Attestation. I liked how asset attestation is designed to get the details whether the asset is being used by user or not.
Most Helpful Critical Review
Verified User in Consulting
It a bit difficult to implement without a previously stood up CMDB and good health habits of the management of the CMDB.
Robert M.
Verified User in Computer & Network Security
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their...
kushala m.
Verified User in Accounting
Asset Attestation. I liked how asset attestation is designed to get the details whether the asset is being used by user or not.
Drew B.
Verified User in Information Technology and Services
It can be difficult to manage some features and there is no good remote access tool.
Verified User in Consulting
It a bit difficult to implement without a previously stood up CMDB and good health habits of the management of the CMDB.
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
ServiceNow IT Asset Management has no discussions with answers
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