Salesforce Field Service Reviews & Product Details - Page 4

Salesforce Field Service Product Details

Claimed

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.

Product Website

Seller

Salesforce

Discussions

Salesforce Field Service Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Product Description

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.

Overview by

John Capalbo

Salesforce Field Service Media

Salesforce Field Service Demo - Field Service Overview

Connect the entire service journey from the first interaction to the last mile empowering mobile workers, enhancing field service operations, & delighting customers with connected service

Salesforce Field Service Demo - Mobile Workers

Streamline the flow of information with an intuitive, offline first mobile app giving mobile workers complete schedule visibility & guidance for any job including asset tracking

Salesforce Field Service Demo - Field Service Operations

Build an intelligent Field Service Command Center to help increase efficiency with advanced appointment booking, scheduling, & optimization for employees, contractors, & crews

Official Downloads

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Tamara M.

Product Owner

Automotive

Enterprise (> 1000 emp.)

9/13/2023

"Salesforce Field Service Optimizes our Dispatcher to Technician Work Flow"

4.5/5

What do you like best about Salesforce Field Service?

I love that Field Service has been easy to implement and easy to adapt. We are in the process of implementing Field Service in a phased approach to our organizations nationwide. We are able to get our users trained and using the application in Production in less than a 2-month timeline. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Mobile App performance can be improved. We rely on Geolocation and for our technicians to be hands-free when driving. We've had issues with the technician's On Location status not updating. Review collected by and hosted on G2.com.

Erik L.

Enterprise (> 1000 emp.)

6/18/2024

"Salesforce Field Service is the standard for managing service activities"

5/5

What do you like best about Salesforce Field Service?

The app is flexible, easy to use, has a nice UI, and gets better and better with each release. We are enjoying the added customization options in recent releases as we're now able to build things out exactly how we want now, with added automation, etc to make life easier on our field techs. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It would be great if standard flows were available for use in SFS app rather than having to transition existing flows to the Field Service type. We like to have the process between desktop and mobile be similar in many instances which involves reusing existing flows at times. Review collected by and hosted on G2.com.

What problems is Salesforce Field Service solving and how is that benefiting you?

Field Service handles all of our work scheduling and dispatching to make sure the right work gets assign to the right tech in a timely manner. It also allows our field techs to add their time and notes, manage inventory, view historical info, etc. has been a game changer for our service business! Review collected by and hosted on G2.com.

Adam J.

Small-Business (50 or fewer emp.)

9/13/2023

"Highly recommend"

5/5

What do you like best about Salesforce Field Service?

It's the most customizable service tool for us. Any ideas we have about how to best service our customer we can implement and are not locked down to only one way of doing things. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It took a while to get things setup the way we wanted. Also training staff is critical, there could be more training for the dispatcher rolls and for the service techs in the field Review collected by and hosted on G2.com.

Himanshu S.

Admin/Developer

Mid-Market (51-1000 emp.)

11/11/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very helpful for service businesses"

5/5

What do you like best about Salesforce Field Service?

One of the best manage package which covers almost all the aspacts of Service Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Imporovment needed on documents so wecan set up easily Review collected by and hosted on G2.com.

Bill M.

Board Member

Mid-Market (51-1000 emp.)

9/17/2024

"Digital transformation"

5/5

What do you like best about Salesforce Field Service?

We just finished implementation and we liked the end to end imlementation on the CRM, CPQ and FSL. The idea of having all of the data to analyze and run the business has been what we loved about this launch. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

I think what i did not like is the efffort required to connect the systems and get the data into our ERP system. Would have liked it to be a bit easier to get linkages built. Review collected by and hosted on G2.com.

Angelica A.

Application System Engineer

Mid-Market (51-1000 emp.)

10/24/2024

"My experience in Salesforce"

5/5

What do you like best about Salesforce Field Service?

very helpful and I learn many things about the Salesforce Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

some i guess is complicated but with the help of community in salesforce Its helps me Review collected by and hosted on G2.com.

Lauren M.

Product Owner

Enterprise (> 1000 emp.)

9/17/2024

"Helpful, organized, and sleek!"

5/5

What do you like best about Salesforce Field Service?

Being able to send service appointments to construction workers in the field has been game-changing for our company. Having all the information about where they are, what they're doing, and who they have with them on their crew. The app is easy enough for non-tech-savvy users to navigate while giving techy users the details they need! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

There are some limitations on the app that prevent us from making it look and feel exactly the way we want it to. Review collected by and hosted on G2.com.

Christ V.

Enterprise (> 1000 emp.)

9/17/2024

"Full of features and capabilities"

5/5

What do you like best about Salesforce Field Service?

I'm very excited about all the features and capabilities available and field service able to track work orders track work order task with work order line items have the dispatch capability to watch my people and organize intelligently their schedule. These are just some of the features capabilities and use most. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It does take a good amount of knowledge and technical capability to run in properly into implement Review collected by and hosted on G2.com.

Alexandru S.

Mid-Market (51-1000 emp.)

9/13/2023

"Using Field Service for a telecommunications company"

4/5

What do you like best about Salesforce Field Service?

The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. Review collected by and hosted on G2.com.

Robert S.

Mid-Market (51-1000 emp.)

9/17/2024

"Resource planning and service management"

4/5

What do you like best about Salesforce Field Service?

My favorite functionality is the ability to assign resources for upcoming site visits to better understand resource load, primary customers, and open opportunities. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Field service is a scalable product offering out of the box solutions. However, when customization is required development can become difficult. My least favorite feature is not being able to delete resource skills! Review collected by and hosted on G2.com.