Salesforce Field Service Reviews & Product Details - Page 3

What do you like best about Salesforce Field Service?

Field service exhibits many of the similar qualities of sales cloud. With nearly infinite configuration possibilities, you can configure it for your specific workflows and needs. All while being contained entirely within offline capabilities. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

One of the downsides of moving into field service lightning is the amount of time it took us to configure all of our specific workflows for the technicians and the reporting we wanted to get out of it. In the long term it's absolutely worth it but it is a detractor to recommending it to smaller companies. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

I like there are often opportunities to update your system for impactful customer service experiences. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

You must stay up to date on progress! Salesforce grows at a fast pace. In order to be the best Administrator, you must also maintain your skillset and knowledge. This isn't a dislike as much as an opportunity. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

It is user friendly and keeps all my records in order. I love how it has integrations with different softwares such as dialpad and calendly. Powerdialer with dialpad is one of my personal favorites. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Sometimes the integrations don't work properly. They still have a few bugs with dial pad specially. In my field it is annoying.given that I handle a lot of calls and I find myself erasing cookies all the time in order to use Salesforce properly Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

It is a perfect application for field technicians. We don't have to worry about support or development and also, now you can do LWC for Field Service and we've been able to customize a lot of things. It's perfect. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

System limitations that still don't let you put in any type of Flow. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

- Easy to configure for the team

- Offline Accessibility on the mobile app for technicians

- Easy to use

- Bulk Service Appointment scheduling and dispatch

- Auto Dispatch and scheduling

- Service Report generation and auto-email to customer

- Seamless Technician Journey

- Effective Dispatcher Journey Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

- The mobile app can be enhanced to prevent crashing

- Mobile app issues impact the overall app functionality sometimes even when data is properly synced Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

Service Field Service is an awesome application. From setting up service territories, service resources to the mobile application, the guided set up makes it user friendly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

There are always ways to learn more about any application. If you hit a bump in the road, community support is there to help. With that being said, there isn't much to dislike about Field Service. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

Powerful scheduling and dispatch tool that has become an essential part of our service business. The dispatching board is easy to use and the mobile app makes it easy to ensure the technician knows exactly what they're doing and why. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It's an excellent product, setting it up correctly can be tricky if you don't have an implementation plan. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

Salesforce Field Service is great because it streamlines operations by providing real-time visibility, efficient scheduling, and mobile access for field technicians. This leads to improved productivity, quicker issue resolution, and enhanced customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Salesforce Field Service can be complex to set up and customize, requiring a significant investment in time and resources. Additionally, its extensive features might feel overwhelming for smaller teams with simpler field service needs. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

Imagine being a technician dispatched to a job. Before you even arrive, you've got the client's history, the equipment involved, and even suggested solutions pulled from a knowledge base. That's the power of Salesforce Field Service.

But it's not just about information. It's about efficiency. The scheduling and dispatching features are top-notch. They take into account skill sets, locations, and even traffic conditions to ensure the right person gets to the right place at the right time.

And let's not forget the mobile app. It's intuitive, user-friendly, and gives field technicians everything they need. They can access job details, update work orders, and even collect signatures, all from their smartphones or tablets. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It can be a substantial investment, particularly for smaller businesses or those with limited field service needs.

The cost can quickly escalate depending on the number of users, the desired features, and the level of customization required. This could potentially make it less accessible or less cost-effective for some organizations compared to other field service management solutions on the market. Review collected by and hosted on G2.com.

What do you like best about Salesforce Field Service?

Our customer, an internet service provider saw remarkable improvements after implementing Salesforce Field Service's travel time optimization. By intelligently routing their technicians and reducing unnecessary travel time, they were able to squeeze in one additional appointment per agent each day. This seemingly small change had a significant impact: technicians spent less time on the road and more time serving customers. The company reported a 15% increase in daily completed jobs without adding staff or extending work hours. Not only did this boost their revenue, but it also improved customer satisfaction scores as wait times decreased. The operations manager noted, "It's like we unlocked hidden productivity. Our techs are happier because they're not stuck in traffic, and our customers are thrilled with the faster response times."​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Salesforce Field Service can be overly complex and costly for smaller operations, potentially overwhelming users with its extensive feature set.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.