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- Salesforce Field Service-vs-ServiceMax
Compare Salesforce Field Service and ServiceMax 
- Users report that Salesforce Field Service excels in its AI Text Summarization feature, scoring 8.2, which helps streamline communication and documentation, while ServiceMax falls short with a score of 6.4, making it less effective in this area.
- Reviewers mention that the Calendar functionality in Salesforce Field Service is rated at 8.5, providing a robust scheduling tool that integrates well with other features, whereas ServiceMax's Calendar feature, rated at 8.1, lacks some of the advanced functionalities that users desire.
- G2 users highlight that Salesforce Field Service's CRM Integrations score an impressive 8.8, allowing for seamless data flow between systems, while ServiceMax's score of 7.5 indicates that its integration capabilities may not be as comprehensive or user-friendly.
- Users on G2 report that the Quality of Support for Salesforce Field Service is rated at 8.5, with many praising the responsiveness and helpfulness of the support team, in contrast to ServiceMax's lower score of 7.6, where users have expressed concerns about slower response times.
- Reviewers mention that the Reports feature in Salesforce Field Service, rated at 8.6, offers detailed insights and customizable options that enhance decision-making, while ServiceMax's Reports feature, with a score of 7.9, is seen as less flexible and comprehensive.
- Users say that the Employee Communication tools in Salesforce Field Service, rated at 8.5, facilitate better collaboration among team members, whereas ServiceMax's score of 7.3 indicates that its communication features may not be as effective in keeping teams connected on the job.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
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My capability to offer seamless experience to our technicians on any device on the same platform that we use for sales as well as service for the same customers, keeping 360 degree view of the customer in SalesForce ecosystem.
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which...
Add on development fees to the subscription fees if you want something useful
My capability to offer seamless experience to our technicians on any device on the same platform that we use for sales as well as service for the same customers, keeping 360 degree view of the customer in SalesForce ecosystem.
Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which...
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
Add on development fees to the subscription fees if you want something useful
