What is field service management software?

Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities include diagnostic support to resolve remote issues, work order planning and scheduling, and technician enablement by ensuring the right parts and tools are available for each service visit. In addition, more robust offerings include warranty and entitlements management, knowledge support, and integrated mobile app collaboration support. FSM solutions are typically integrated with Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other key enterprise applications, systems, and processes.